Be careful not to get charged for things you didn’t intend to purchase. I downloaded the app just to see what it was about. To access the test results, you need to commit to a payment, which is fa... See more
Company replied
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Review summary
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Did free assessment, immediately cancelled any future memberships or charges, using their provided reason "only wanted free test". Days later fraudently charged 14.99 which overdrafted my account. I... See more
Company replied
Signed up for a free trial and DEFINITELY turned off auto renewal. But got charged anyway and also charged for two “reports” that apparently I agreed to by clicking continue rather than skip but this... See more
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Absolute scam. Asked for a donation to see my results which I gave a small donation via Apple Pay and instantly after that transaction was taken another unauthorised one was taken for £14.99 and not e... See more
Company replied
Company details
Written by the company
At Breeze, we are committed to empowering individuals on their path to mental wellness. Our goal is to provide accessible, intuitive tools that nurture both cognitive and emotional well-being. We harness the power of technology to enhance traditional mental health support, offering a safe and confidential space for personal growth and self-discovery.
Contact info
2.2
Poor
713 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Very helpful and fast reply
22 May 2026
Reply from Breeze
Hi Erika!
Thank you so much for your kind feedback. We’re very happy to hear that you found our support helpful and that our team was able to respond quickly.
Providing caring and timely assistance is something we truly value, and your support means a lot to us. Thank you for being part of our community!
If I could leave a 0 Star Review
If I could leave a 0 Star Review, I would.
I saw an ad pop up on instagram and was curious to see the results of what I entered.
I agreed to a free trial at $1 and ended up being charged $15 more which I never agreed to.
To make matters worse, they never sent me what I was initially interested in, which was the results of the test I took. I emailed them, and they refused to give me my money back, even though I let them know I never received anything. They said it was sent to my email and they would not issue a refund because it is final. So, they can steal your money and not deliver you what they said they would.
20 May 2026
Unprompted review
Reply from Breeze
Hi Leticia!
We're really sorry this situation left you feeling disappointed and frustrated. Just to clarify, the additional charge was for an optional add-on you added to your trial during sign-up, not an automatic hidden fee.
Please rest assured that we always deliver purchased content immediately. If you weren’t able to locate the materials in your inbox, they may have been filtered into your Spam, Junk, or Promotions folders.
Our support team also shared direct download links for the extra materials in your correspondence, so you can access them anytime without relying on the original email.
We truly value your feedback and appreciate you taking the time to share your experience.
Support & Refund Experience
There was indeed a charge that I had not fully understood at first. After contacting customer support, the matter was reviewed and the refund was approved. The escalation team also followed up to confirm the process and to check whether everything was resolved properly, which I appreciated and honestly did not expect. Thank you for the assistance throughout the process
21 May 2026
Reply from Breeze
Hi Myrsini,
Thank you so much for taking the time to share your experience.
We’re really glad we could clear things up and get everything resolved for you in the end. It’s also wonderful to hear that our team's follow-up made a positive difference. Providing thoughtful assistance is very important to us, so it means a lot to know that you felt supported throughout the process.
Wishing you all the best on your journey!
Good experience just too expensive for…
Good experience just too expensive for what I got out of it.
21 May 2026
Reply from Breeze
Hi Brenda!
Thank you for sharing your honest feedback. We’re glad to hear you had a good overall experience, though we understand your thoughts regarding the pricing and the value you personally received from the app.
We truly appreciate you giving Breeze a try. Feedback like yours helps us continue improving and better understand what matters most to our users.
This is just to update for other users
This is just to update for other users. I eventually got a reply 2 1/2 days after I first emailed this company...and only after I had posted on here and I replied with the email address they had supplied in that response. Funny that. They gave the same bullshit as they have to others about it being very clear what we were signing up to. Lies. In the end my money didnt leave my account tho so, thats a small win. The best win tho is that I reported their ad on youtube... and google have agreed that they are a rip off and from tomorrow they will be banned from advertising on that platform anymore. Im presuming that is because others had also reported their shoddy practises too. Awful company, preying on people with trauma. I hope they get shut down completely now
21 May 2026
Unprompted review
Reply from Breeze
Hi Michelle!
Thank you for sharing your experience — we completely understand that the delay in receiving a response added to your concerns and negatively affected your overall impression of our service. We're sorry for the frustration this situation caused.
We’d like to clarify that our billing terms, subscription details, and optional purchases are displayed during sign-up so customers can review them before completing a purchase.
Please know that we truly value your feedback and take concerns like yours seriously. We remain committed to improving both our communication and overall customer experience moving forward.
Another scam app
Another scam app. Don't remember seeing my results, but remember something about donation as other users mentioned. Either way, didn't subscribe to anything and deleted app as I found I got no time for it, as I'm a new mom. I dont even know how long ago this was but now I saw I've been charged 24.99£. Maybe got charged before and I didn't even notice. Like I would have any spare money now when taking care or a infant and going through all postpartum troubles. Didn't even know what was it untill googled company. Straightaway first link in google was to cancel subscription, what coincidence, so I get myself out of their records. Should have known better and checked in trustpilot, like sny other unknown company.
21 May 2026
Unprompted review
Reply from Breeze
Hello Miss Baiba,
We're truly sorry to hear how stressful this situation has been for you, especially while navigating the challenges of being a new mom and dealing with postpartum difficulties.
Please rest assured that our company doesn't take part in any fraudulent practices. Our billing terms and prices are always presented during sign-up so customers can review them before completing a purchase.
Our support team has already reached out to you directly to clarify everything and offer a solution tailored to your situation.
Thank you so much for your patience as we work to resolve this!
Reply from Breeze
Hi Adam,
Thank you for sharing this — we completely understand how concerning these charges can feel. We’d appreciate the opportunity to review your case and clarify the charges linked to your account.
Please feel free to contact our team at inquiry@bsnj.co so we can look into this together.
Absolute con
Absolute con. As everyone else says, the website lures you in, with a "donation". Then charges you 14.99, plus the donation. Really poor website and app layout designed to confuse and difficult to cancel. How on earth this has not been shut down,I have no idea. Attempted to contact with no response. Nervous more payments will come, I've ended up having to cancel my card.
20 May 2026
Unprompted review
Reply from Breeze
Hi Dan,
We’re very sorry to hear about your experience and understand your concerns, especially regarding unexpected charges, cancellation difficulties, and the lack of response you experienced.
We would appreciate the opportunity to review your case and clarify what happened with your account and billing. Please reach out to us at inquiry@bsnj.co with your details, and our team will investigate this carefully and do our best to assist you.
Thank you for taking the time to share your feedback.
Stop trying too take £24.99 out of my…
Stop trying too take £24.99 out of my account every months.
I’ve cancelled all subscriptions in Google Play, deleted my account ON YOURBWEBSITE and you keep trying to charge me. I’ve blocked you as a merchant at my bank. You will never get the money.
SCAM SCAM SCAM SCAM SCAM
21 May 2026
Unprompted review
Reply from Breeze
Hello, Paul!
We’re sorry to hear about your experience and understand how frustrating and concerning this situation must feel, especially after taking steps to cancel and still seeing attempted charges.
We’d like to look into this properly and help clarify what’s happening. Please contact us at inquiry@bsnj.co from the email linked to your account so we can review your subscription status and billing details with you as quickly as possible.
We appreciate you bringing this to our attention and would value the opportunity to resolve this with you.
The support team at Breeze was very…courteous
The support team at Breeze was very accommodating and addressed my request to cancel my subscription and processed a refund expeditiously and professionally. The interaction was actually a pleasant experience.
20 May 2026
Reply from Breeze
Hi Frank,
Thank you so much for your kind words.
We’re really happy to hear that your experience with our support team was positive and that everything was resolved quickly and smoothly. Providing understanding and professional support is very important to us, so it truly means a lot to know you felt well cared for.
Wishing you all the best moving forward!
Never do business with this company
Never do business with this company. They are thieves and don't care at all. They don't actually want to satisfy customers, or do work that would prove when a customer is right and they are wrong. They just want to take your money and then tell you about their policies.
I tried signing up, website hung in processing, never completed sign up. Then I all of a sudden started getting charges on my credit card. I tried to login in online and see why - I got in to my account where it stated I did have access to anything and I sent them a screen shot of it and told them I wanted to cancel. They said because access to their materials starts immediately that they couldn't give me a refund. I told them I didn't have access, never got it, never saw anything, etc. I asked them to check their web logs associated with my use of their website and all and they would see I never accessed anything. They continue to refuse to refund me. I am disputing the charge with my credit card company. I will waste the time of every customer service agent I can until I've extracted the profit they think they're stealing from me through the wasting of their agents time. Screw this company - they suck.
8 May 2026
Unprompted review
Reply from Breeze
Hello Matt!
Thank you for sharing your experience — we understand why the situation left you feeling upset, especially if you believed your registration had not been completed successfully.
Just to clarify, access to purchased content and subscriptions is activated immediately after a successful sign-up, which is why charges can still be processed even if there are later issues with logging in to the account.
If you’re having difficulty logging in or accessing the purchased materials, you can use the direct links our team already shared in your correspondence. You’re also welcome to clarify the specific issue you’re encountering, and our team will be happy to help you regain access as quickly as possible.
Please rest assured that we take customer concerns seriously, and feedback like yours helps us better understand where the sign-up and communication may feel unclear.
The customer service and follow-up I…
The customer service and follow-up I received was excellent. My need was promptly and completely addressed. Good Customer Service is always a key element to any business engagement.
20 May 2026
Reply from Breeze
Hi there!
Thank you so much for your thoughtful review.
We’re delighted to hear that your experience with our customer service and follow-up was prompt and supportive.
Providing thoughtful care and reliable assistance is very important to us, and we truly appreciate your feedback.
Reply from Breeze
Hi Kate!
Thank you for your feedback!
We’re happy to hear our team was able to respond quickly and support you when needed. We truly appreciate your kind words.
BUYER BEWARE!!
BUYER BEWARE!!! I would rate a zero if I could. It is true what others are saying that this company will not work with you to reverse charges if you subscribed by mistake. They simply don’t care that you haven’t used their app nor plan to use it as long as they have your money. I see in the comments below that Marellya got a refund when she accidentally subscribed…what about me and the others?? They say here in response to complaints that they understand the frustration (blah blah blah) and will review the cases, but when they do, their answer seems to be a No for all but a few. They have now asked Trustpilot to get my name, phone number, and a reference number (none given on any recent correspondence) to verify my information. My guess is they want my review to disappear. I see that a few “Invited” comments have appeared in the last couple of days…perhaps to counteract all the negative ones. Truth is truth…I hope no one else loses their money to these scammers. And to think this is an app that promotes mental health…what a joke!
19 May 2026
Unprompted review
Reply from Breeze
Hi Shirley!
Thank you for sharing your concerns so openly — we understand that situations involving subscriptions and unexpected charges can feel stressful, especially when the purchase was made unintentionally.
We’d like to explain that each request is reviewed individually based on the account history, timing of requests, platform used for purchase, and the circumstances shared with our team. Because of this, outcomes may differ from case to case.
We truly value your feedback and remain committed to improving the customer experience moving forward.
Short and Sweet
I was caught by the sign up and ended u paying more than intended. Was dealt with quickly and kindly. Appreciated the smalp steps in Breeze that means you feel a sense of accomplishment and that gives confidence to do more, and appreciate the 'small' stuff .
20 May 2026
Reply from Breeze
Hi Jenny!
Thank you for sharing your experience so openly.
We’re glad our team could assist you quickly and kindly, and it’s wonderful to hear that the small daily steps in Breeze helped bring a sense of accomplishment and confidence.
Those little moments really do matter.
Reply from Breeze
Hi Aileen!
Thank you for your kind feedback!
We’re so glad to hear you had a positive experience with our customer service team. We’re always here if you need anything else.
Fraud
Total, immoral, unethical fraud of the worse kind. People behind this app deserve to burn in hell. Just sucking money out of people illegally and immorally. Avoid at all cost.
18 May 2026
Unprompted review
Reply from Breeze
Hello Uroš!
We’re sorry to hear that you feel this way and regret that your experience left such a negative impression.
We want to assure you that we do not engage in unauthorized billing, and all purchases and subscriptions require confirmation during the checkout process. We understand that billing terms can sometimes feel unclear in the moment, and we take feedback like this seriously.
We’d appreciate the opportunity to look into your specific case and assist further. Please reach out to us at inquiry@bsnj.co.
Unwarranted charges
Unwarranted charges, email to dispute, you will be ignored while they continue to attempt to collect additional money
6 May 2026
Unprompted review
Reply from Breeze
Hi Danny,
We’re sorry to hear that your experience has left you feeling this way. We completely understand how frustrating and concerning unexpected charges and unresolved billing concerns can be.
Please know that we do take customer inquiries seriously, and we never intend for anyone to feel ignored or unsupported. Our team would genuinely like the opportunity to review your case carefully, clarify the charges in question, and ensure your concerns are properly addressed.
If you haven’t yet received a response, we kindly ask that you contact us again at inquiry@bsnj.co with your account details so we can investigate further and assist you as quickly as possible.
Thank you for sharing your feedback.
I paid the £1 donation and then…
I paid the £1 donation and then promptly cancelled my subscription to which I have the email from breeze then they took £14.99 and £4.99 unauthorised!
Outrageous. I have sent multiple emails requesting a refund and no reply. Disgraceful
5 May 2026
Unprompted review
Reply from Breeze
Hi Arianne,
We’re very sorry to hear about your experience and completely understand how frustrating and upsetting this situation must feel, especially after you believed your subscription had already been canceled.
We take concerns regarding billing and cancellation seriously, and we’d genuinely like the opportunity to review your account and clarify what happened with the charges you mentioned. We’re also sorry to hear that you feel your emails have gone unanswered, as that is not the level of support we aim to provide.
Please reach out to us again at inquiry@bsnj.co with your account details and, if possible, the cancellation confirmation email you received. Our team will carefully investigate the matter and assist you further as quickly as possible.
Thank you for taking the time to share your feedback.
Whoops!
I had made a mistake and purchased one of their packages I hadnt meant to purchase. The fault was entirely mine.
I sent an email asking fir a refund, and complaining I hadnt authorised that. I had, but didnt realise. I got a reply explaining my mistake kindly, and my panic was met with understanding and patience. Plus I got my refund.
Thank you for speaking with me kindly, it really shows you care, which to me verifies the whole app on another level.
Thank you Sandra! (The woman who replied to my email)
19 May 2026
Reply from Breeze
Hi Marellya,
Thank you so much for taking the time to share this. We really appreciate your honesty, and we’re so glad everything could be resolved positively for you.
It means a lot to hear that you felt treated with understanding and kindness — providing thoughtful and supportive help is very important to us. We’ll also make sure Sandra sees your lovely feedback.
Thank you again for your trust and kind words. We’re wishing you all the best moving forward.
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