Couldn’t control my hunger or eating habits until Brello. Only reason I gave 4 stars and not 5 is because I am only in six weeks. With that being said, the process was easy to get started. Any ques... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
They were a reasonable price on tirzepatide before others started lowering their prices. I’ve had delayed shipping once when they were having difficulty keeping up with demand. I lost 74 pounds in 6 m... See more
Company replied
Lost 140lbs. Keeping it off. Insurance won't cover. Brello was there when others were not. Healthier choices, exercise are crucial, but the compounded tirzerpatide took away the noise. THANK... See more
Company replied
Brello has been great get my meds on time communication the whole time app is great helps keep me on track. I used my Fsa card and my company so picky on approval Brello was so helpful in Fsa consta... See more
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Company details
Written by the company
Brello Health is a wellness-first brand dedicated to metabolic wellness, longevity, and ongoing support for women. Through Brello, members can connect with healthcare providers for clinician-prescribed treatment options and explore a broader wellness experience that includes educational resources, community support, and lifestyle-focused tools. Brello’s approach is designed to help women feel supported, informed, and more confident in their health journey.
Contact info
United States
- info@brellohealth.com
- brellohealth.com
4.1
Great
4K reviews
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Brello is absolutely the best
Brello is absolutely the best! Shipping delays are nonexistent. Completed my renewal on Tuesdays and had my package delivered on Wednesday evening.
16 April 2026
Unprompted review
Reply from Brello Health
Hi Leslie,
Thank you so much for sharing this—we really appreciate your kind words! We’re glad to hear your renewal and delivery experience has been so smooth and fast—that’s exactly what we aim for.
We’re grateful to have you with us and are always here to support you along the way!
Reply from Brello Health
Hi Jacqueline,
Thank you for sharing your experience—we’re really glad to hear all your questions were answered. That’s exactly what we’re here for!
We appreciate you taking the time to leave a review and are always here if anything else comes up.
I did a lot of research before choosing…
I did a lot of research before choosing Brello for my GLP-1 needs. Their pricing is fair and doesn’t change no matter what for you’re moving to. They are responsive when you have a question and very kind. I am so glad I found them! I can highly recommend them!!
16 April 2026
Unprompted review
Reply from Brello Health
Hi Kimberlee,
Thank you so much for sharing this—we really appreciate the time you took to research your options and choose Brello. It means a lot to hear that you’ve found our pricing fair, our team responsive, and your overall experience positive.
We’re so glad you found us too, and we’re grateful to have you with us. We’re always here if you need anything along the way!
Messages are always answered in timely…
Messages are always answered in timely manner. All inquiries are answered thoroughly and I receive a follow up the following day or two to confirm that all my questions or issues have been addressed.
26 March 2026
Unprompted review
Reply from Brello Health
Hi Sandra,
Thank you so much for sharing this—we really appreciate your feedback. We’re glad to hear that your messages are being answered in a timely manner and that the follow-ups have been helpful in making sure everything is fully addressed.
That consistency and support is exactly what we aim to provide, and we’re grateful to have you with us!
From the time I signed up to medication…
From the time I signed up to medication in hand was under 2 days. I signed up at midnight, had a call at 9am from a doctor. She asked me questions about weight, goals, medical history. About a hour later my prescription was sent to pharmacy the next mornings my medicine arrived with a bunch of educational materials that was also covered by the provider
6 February 2026
Unprompted review
Reply from Brello Health
Hi DF,
Thank you for sharing your experience—we’re really glad to hear everything went so smoothly from sign-up to receiving your medication. It’s great that the process felt quick and well-supported, and that the educational materials were helpful as well.
We appreciate your feedback and are happy to have you with us!
Brello physicians ignore current prescriptions AND they want to charge more to correct it.
This is the second time my prescription (active and current) has been completely ignored. I received a script on 2/20 for 3 vials (3 months) of Sermorelin. I’m currently prescribed 400mcg/0.4mg. I put all of this in my intake form, I even sent a request asking for the prescriber to call me prior to writing the new prescription to discuss everything because my last prescription was also decreased. I sent in a photo of my current script that shows the date (2/20), quantity of vials sent, vials contents, prescriber name, and current dose - ya know everything that’s normally on a script.
No phone call. And as expected, they decreased my dose for the second time. I’m currently taking 400mcg/0.4mg and was reduced down to 300mcg/0.3mg. At this point it’s simply frustrating and annoying to say the least. I can no longer recommend Brello as they completely ignore established and active prescriptions and they seem to simply do as they please. This is the antithesis of patient oriented care.
The clinician team said that if I asked for a clinician call and didn’t get one I can contact CS (which I already have albeit haven’t received a callback) and that they’d review it all again but that a consultation fee will apply. Which is so strange. I’ve never had a telehealth get it wrong while providing adequate information TWICE, AND tell me I’ll be charged for a consultation.
I highly suggest looking elsewhere. There are plenty of other telehealths that don’t require you start on lower doses despite what your current dose is with supporting documentation in the form of an active and current prescription.
Editing to add that I’ve provided my order information on the two orders I made as requested and have received no feedback regarding the first issue. My assumption is that this will continue to go unaddressed given the similar canned response from the company. I only chose to order again and give them another chance because I had unfortunately referred enough people to the service that I had $175 in credits. I’m still not satisfied with my experience and doubt that will change given that I was already doing what customer service recommended I do the first time.
15 April 2026
Unprompted review
Reply from Brello Health
Hi there,
Thank you for taking the time to share such detailed feedback—we’re truly sorry for the frustration and disappointment you’ve experienced. We hear how upsetting it is when you feel your current prescription and provided documentation were not fully reflected in your updated treatment plan. That’s not the experience we want for our patients.
We also understand your concerns about communication gaps, not receiving a requested clinician call, and the frustration around being told a consultation fee may apply in order to review a dosing concern. We recognize how this can feel especially frustrating when you’ve already provided your current prescription details.
In some cases, dosing decisions are made based on clinical protocols and patient safety considerations, but we agree that clearer communication and timely clinician follow-up are critical—especially when patients request direct discussion. We are actively working to improve both responsiveness and transparency around these processes.
We appreciate you sharing this, even though we’re sorry to hear about your experience. If you’re open to it, we’d still like the opportunity to ensure your case is properly reviewed and that you receive a clear explanation from the clinical team.
Great customer support
I needed to refill my prescription with Brello for the first time and was a little confused about the process. I reached to customer service and I was contacted by one of their representatives, Jan. She was amazing! Not only did she answer all of my many questions, she also followed up with me afterwards to see if I had any other concerns. Great customer support!
8 April 2026
Unprompted review
Reply from Brello Health
Hi Kathy,
Thank you so much for sharing your experience—we’re really glad to hear that your first refill process was a positive one.
It’s especially great to hear that Jan was able to support you so thoroughly and even followed up afterward—that kind of care and attention is exactly what we aim to provide. We’ll be sure to pass along your kind words to her!
We appreciate you taking the time to share this and are always here if you need anything along the way.
I’m glad I encountered this rare person..…
Hello,
I have been a customer off and on with Brello since November. However, I was a bit frustrated with my most recent experience, but Francia Fajardo was the most patient, kind, and thorough agent I’ve ever encountered. She didn’t give up on me, and that speaks volumes. Thank you so much Francia!!! You are one in a million!!!
14 April 2026
Unprompted review
Reply from Brello Health
It really means a lot that you took the time to share this.
We understand how frustrating experiences can be at times, so hearing that Francia was able to turn things around for you with patience and care is incredibly important. That level of support is exactly what we strive for.
We’ll be sure to pass your kind words along to Francia. Thank you for being part of Brello and for recognizing the effort she put into helping you.
Weight loss
I would not have lost 50 pds without BRELLO HEALTH! Their prices are upfront and customer service excellent!!
15 April 2026
Unprompted review
Reply from Brello Health
Thank you for taking the time to share this, Debra.
We’re really glad to hear that the pricing has been clear and that you’ve had a great experience with our customer support. Supporting you throughout your wellness journey is always our goal, and we’re glad to be part of it.
We appreciate you being with Brello and for sharing your feedback.
You get what you pay for
You get what you pay for. Not much out of receiving the compound you are seeking. Customer service is lacking in a huge way. They automatically charge your card for the 3 months, then take days to respond to your inquiries. They claimed they have been trying to get a hold of me regarding my questionnaire, yet even after verifying they had the correct phone number, I never had a missed call. I try to get a hold of them on their chat feature and always have to send a "hey just checking back" message. Their providers won't even prescribe antiemetics for side effects. Yes, they are the cheapest on the market for GLP-1 meds, but don't offer much support after that. I will be going back to Mochi once I receive my refund from them, if they ever respond.
ETA to your response: I am not confused on the terms and conditions of automatic renewal. My issue is the communication after the charge is lacking. What’s frustrating isn’t that the charge isn’t at the top of my mind, it’s that I’m struggling to receive the product I’ve already paid for. The communication from Brello should be as automatic as the debit.
14 April 2026
Unprompted review
Reply from Brello Health
Hi A Sanchez,
Thank you for taking the time to update your review—we truly hear your frustration, especially around communication after being charged and the difficulty in tracking your order. That’s not the experience we want for our patients.
It looks like the email address provided may not be the one linked to your account, which can make it difficult to locate your order. In many cases, this happens when a different email was used during sign-up. You can try logging in using your phone number instead, or through the app or website to view your order status directly.
We completely understand your point about communication needing to match the speed and consistency of billing, and that’s something we’re actively working to improve.
We’d really like the opportunity to look into this further and help get things sorted for you. If you’re open to it, please reach out again with your correct account details so we can assist you directly and make sure you’re not left waiting.
Good company to work with!
I found out about Brello from a co-worker who had lost 100 lbs. I had lost 54 on my own and then just plateaued and couldn't get past that #. The results with Brello have been astounding. I am now at 97 lbs down which makes me feel great. I haven't had much for side-effects. Initially, there was occasional nausea and the day after the shot, I would be so tired I could barely function. That seems to have gone away. I love that the "food noise" has basically disappeared. I eat much smaller portions and get full really quickly. I have been getting a lot of comments from people about how good I look. YAY! Brello was easy to work. They listened to any concerns I have had and adjusted my dosage accordingly when I felt like I needed that done. No hassle.
15 April 2026
Unprompted review
Reply from Brello Health
Thank you for sharing your experience, Carla. It is great to hear how far you have come and that Brello has helped you move past that plateau.
We are glad to know the process has been easy and that you have felt heard and supported along the way.
We truly appreciate your trust and are glad to have you with Brello.
always get my meds shipped on time
always get my meds shipped on time, they arrive cold, and I've been losing weight. The price is right! Great company.
3 November 2025
Unprompted review
Reply from Brello Health
Hi Kathy,
Thank you so much for sharing this—we’re really glad to hear your medications have been arriving on time, in good condition, and that you’re seeing positive progress with your journey. That consistency and reliability is exactly what we aim for.
We also appreciate your kind words about pricing and overall experience. We’re grateful to have you with us and are here to support you every step of the way!
I have been using Brello for just shy…
I have been using Brello for just shy of a year and have gone from 266 to 179. I have a whole new lease on life and I am so grateful.
15 April 2026
Unprompted review
Reply from Brello Health
Hi Marnie,
Thank you so much for sharing your experience—we’re truly happy to hear about your progress and how much things have changed for you over the past year. That kind of transformation is incredibly meaningful, and we’re honored to be part of your journey.
Hearing that you feel like you have a whole new lease on life is exactly why we do what we do. We’re so grateful to have you with us and are here to support you every step of the way. 💜
Poor communication
I’ve been using Brello health for many months. In the month of April, I have gotten a message after the message telling me to complete my interview which I have and have not gotten any calls back.
14 April 2026
Unprompted review
Reply from Brello Health
Hi Hedy,
Thank you for sharing your experience—we’re really sorry for the frustration this has caused, especially after you’ve already completed your interview and were expecting a follow-up.
Upon checking, our clinical team has been attempting to reach you by phone but hasn’t been able to connect. We understand how important it is to get timely communication, and we want to make sure you’re supported.
In the meantime, you can also reach out directly through the clinical message portal in your app, which can often be the quickest way to connect with your provider.
We appreciate your patience and are here to help get this resolved.
I used a different company before that…
I used a different company before that was doing NOTHING. I switched to Brello. I have loved it so far!
14 April 2026
Unprompted review
Reply from Brello Health
Hi Erika,
Thank you so much for sharing this—we’re really glad you made the switch and that your experience with Brello has been a positive one so far.
It means a lot to hear that things have been working better for you, and we’re happy to have you with us. We’re here to support you every step of the way!
My experience with Brello Health has been life changing
My experience with Brello Health has been truly life-changing. From the very beginning, the team made me feel supported, informed, and confident in my health journey. Their professionalism, clear communication, and personalized approach truly set them apart.
Through Brello Health, I began Tirzepatide for weight loss, which helped me gain control over my appetite and build healthier habits. However, adding NAD+ completely changed my life and perfectly complemented the Tirzepatide. The NAD+ gave me noticeable improvements in energy, mental clarity, and overall well-being, making it easier to stay active, motivated, and consistent throughout my weight-loss journey.
What I appreciate most about Brello Health is that they focus on the whole person, not just the number on the scale. With the combination of Tirzepatide and NAD+, I didn’t just lose weight—I felt stronger, more balanced, and more confident in my daily life.
Thanks to Brello Health, I’m not only seeing results, I’m feeling better than I have in years. I’m incredibly grateful for their guidance and would highly recommend Brello Health to anyone looking for a supportive, comprehensive approach to improving their health.
2 October 2025
Unprompted review
Reply from Brello Health
Thank you for sharing your experience, Penny. It is incredible to hear how much of a difference this journey has made for you and that you have felt supported, informed, and confident every step of the way.
We are glad to know that your treatment plan has helped you build healthier habits while also improving your energy, focus, and overall well being. It means a lot to hear that you feel stronger, more balanced, and more confident in your daily life.
We truly appreciate your trust and recommendation, and we are grateful to be part of your wellness journey.
Highly recommend
Hands down, I would recommend Brello Health for weight loss. Their weight loss medications are fairly priced and the process to sign up was very easy. Any questions that I have had on my weight loss journey were answered very quickly. I really feel that they value their customers. I was surprised how easily the extra weight came off!
13 April 2026
Unprompted review
Reply from Brello Health
Thank you so much for sharing this, Lynn.
It’s great to hear that the sign up process felt easy and that your questions were answered quickly along the way. That kind of clarity and support can make a big difference, especially when you’re starting something new.
We’re really glad you feel supported throughout your journey and that the experience has met your expectations.
We appreciate you taking the time to recommend Brello and being part of the community.
Love love LOVE Brello
Love love LOVE Brello! I have zero complaints & zero issues with this company! 10/10 recommend! And the results have been life changing!
21 September 2025
Unprompted review
Reply from Brello Health
Thank you so much for the love, Bri.
It means a lot to hear that your experience has been smooth and that everything has met your expectations. We work hard to make the process simple and supportive from start to finish.
We really appreciate you taking the time to share this and recommend Brello.
Started out great with great…
Started out great with great communication. I’ve had great success with the meds. Paused my prescription because I had extra medication. Now that it’s time to reactivate it, I’m getting zero response. I’ve reached out a few times and nothing. Very disappointing.
13 April 2026
Unprompted review
Reply from Brello Health
We’re really sorry to hear about your experience, and we appreciate you taking the time to share it.
It’s good to know things started off well and that you had success with the medication. At the same time, it’s completely understandable how frustrating it must feel not getting a response when trying to reactivate your prescription, especially after reaching out multiple times.
That’s not the experience we want for you, and we understand why this would be disappointing. We’ve also requested your details on Trustpilot so we can look into this properly and help get it resolved as quickly as possible.
Used to love Brello…
I have been with Brello for a year. Everything had been great until today. I was supposed to have my refill on April 20 but my card was ran on April 12. I received my questionnaire. I filled it out and spoke to my provider and he said because I had used some expired medication. I would have to start back over at the minimum dose of 2.2 mg even though I’ve been taking 15 mg all this time I expressed my concerns in dropping so low, but was willing to do it just to continue my subscription. I told the doctor to just put my order through and they canceled it instead I used to feel supported with this company always had my questions answered up until recently really sad because now I’m looking elsewhere and fear they are all the same.
13 April 2026
Unprompted review
Reply from Brello Health
Hi Erica,
Thank you for sharing your experience—we’re really sorry to hear how frustrating this situation has been, especially after a year of positive experiences with us.
We understand how concerning it must have felt to have unexpected changes to your order and dosing, and we’re sorry this left you feeling unsupported. That’s definitely not the experience we want for our members.
We’d really like to look into this further and better understand what happened so we can provide clarity and help resolve things for you. We’ve sent a request for more information through Trustpilot so we can locate your account and review this in detail. Once we have that, we’ll reach out to you directly to follow up.
We truly appreciate you bringing this to our attention and hope we can make things right 💜
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