Brentacre Insurance logo
Visit website

Brentacre Insurance Reviews 

1,228
•
TrustScore 5 out of 5

4.9

Insurance broker
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 279 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, friendly, and knowledgeable, making the entire process straightforward and easy to navigate. Many people highlight the excellent service and competitive pricing, often finding quotes that are significantly cheaper and more comprehensive than other providers. The overall experience is frequently described as smooth, efficient, and hassle-free, especially when dealing with complex insurance needs. Customers particularly value the company's specialist knowledge regarding modified cars and converted vans, which often proves challenging with mainstream insurers. Many appreciate the human touch and personalized approach, finding the team genuinely tries to help and accommodate their specific requirements. This focus on understanding unique needs contributes to a refreshing and reliable insurance experience for many.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising them for being friendly, helpful, and... See more

Service

Customers had positive experiences with service, often highlighting the personal approach and efficiency of... See more

Price

Customers consistently note positive experiences with price, often finding competitive quotes that are... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and efficiency of... See more

Value for money

People report positive experiences with value for money, often finding quotes to be significantly cheaper and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brentacre have been refreshingly excellent. Knowledgable and helpful since buy a new modified van. My current insurance company refused to insure the new vehicle and charged me nearly £200 to cancel e... See more

Company replied

Rated 5 out of 5 stars

The best insurance decision I ever made. To make a enquiry direct on the website. Quote, unbeatable. Level of insurance, next level. Ease, incredible. Customer service, on point. I've got a feeling I'... See more

Company replied

Rated 5 out of 5 stars

Brentacre have to be the easiest insurance company to deal with, a straight forward quotation with no hidden costs and no silly charges for minor upgrades later on. The cost was very competitive as w... See more

Company replied

Rated 5 out of 5 stars

Amazing insurance company! Friendly customer service, fantastic prices and genuinely an all-round lovely experience. If you've bought a campervan, don't think twice about it, just give Brentacre a cal... See more

Company replied

Company details

  1. #43 of 177 best companies in Insurance broker
  2. #30 of 229 best companies in Insurance agency

Written by the company

With over 30 years' experience in the automotive insurance industry, we specialise in insurance for classic cars, modified cars, camper vans, hot rods, imports and more. Our specialist knowledge allows us to offer tailored cover for non‑standard vehicles, backed by a knowledgeable UK‑based team.

Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,228)

239 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

BEST INSURANCE AROUND!!

Ive been insuring my vehicles with Brentacre for as long as I can remember now and nothing is ever too much for the staff there, always go that extra mile to assure you the best cover for the right price!

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant Customer Service

I have been with Brentacre for over 10 years now, they are always very helpful and easy to contact when needed. I have just insured my second van with them as well.

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Great Customer service

These have been brilliant to deal with from day one from submitting paperwork to quick replies when submitting modifications. If you are buying a Transporter or already have one then I would highly reccomend them.

22 October 2025
Unprompted review
Rated 1 out of 5 stars

Waste of time…

Waste of time don't be fooled by good reviews.(THE RESPONSE 😂SUCK YOURSELF)

4 October 2025
Unprompted review
Brentacre Insurance logo

Reply from Brentacre Insurance

We’re sorry to hear you feel that way. We always aim to provide a helpful and transparent service, so it’s disappointing to know your experience didn’t reflect that. If you’d be willing to share more details about what went wrong, we’d really appreciate the chance to look into it and see if there’s anything we can do to put things right. You can reach us directly on 01792 650933 or at admin@brentacre.co.uk

Rated 5 out of 5 stars

Absolutely tremendous to deal with

Absolutely tremendous to deal with. Nice to speak to someone who took the time to go through the quote and various details with me. I e-mailed the various documents straight away and their response was instant. Many thanks for such a positive and pleasant experience.

3 October 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant, been with them for years now and excellent service. Best of all no problems at all if you have a mishap which is great to know. Just changed motor AND kept the old one so had to sort out extra insurance. No problem at all to the helpful guy on the phone and at a great price for the two !

2 October 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look