Brentacre Insurance Reviews 

1,254
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 234 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, friendly, and knowledgeable when dealing with modified vehicles and custom insurance policies. Consumers consistently praise the unbeatable pricing and smooth renewal process, making the entire experience entirely hassle-free. Many people emphasize that policies include numerous valuable extras without hidden costs or extra charges. However, some people mentioned that customer support interactions could occasionally feel unhelpful or that staff members could be abrupt. A few reviewers also noted experiences involving expensive pricing or situations where staff declined to offer alternative quotes.

What people talk about most

Staff

Reviewers express immense satisfaction regarding the staff, frequently highlighting their friendly and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the quick response times and... See more

Price

Users describe positive interactions with price, frequently highlighting that policies are significantly... See more

Customer service

People report positive experiences with customer service, consistently praising the knowledgeable, polite,... See more

Value for money

Consumers find value for money to be an exceptional highlight, with reviewers consistently praising the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Never had to claim so can't comment on that but I have been with Brentacre for years and always appreciated their personal service. They are perfect for my needs (DIY campervan with some business use... See more

Company replied

Rated 5 out of 5 stars

Brentacre have been refreshingly excellent. Knowledgable and helpful since buy a new modified van. My current insurance company refused to insure the new vehicle and charged me nearly £200 to cancel e... See more

Company replied

Rated 5 out of 5 stars

Great company to work with previously used them for my America pickup and will again once back on the road Staff super friendly and easy to talk to Now insured my Porsche Boxster with a very com... See more

Company replied

Rated 5 out of 5 stars

The best insurance decision I ever made. To make a enquiry direct on the website. Quote, unbeatable. Level of insurance, next level. Ease, incredible. Customer service, on point. I've got a feeling I'... See more

Company replied


Company details

  1. #40 of 185 best companies in Insurance broker
  2. #30 of 228 best companies in Insurance agency

Written by the company

With over 30 years' experience in the automotive insurance industry, we specialise in insurance for classic cars, modified cars, camper vans, hot rods, imports and more. Our specialist knowledge allows us to offer tailored cover for non‑standard vehicles, backed by a knowledgeable UK‑based team.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(1,254)

228 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent insurance company...been with…

Excellent insurance company...been with them for nearly 10 years and can't fault them at all...brilliant customer services ... great for campervans and modified vehicles...would recommend these to anyone

9 April 2026
Unprompted review
Brentacre Insurance logo

Reply from Brentacre Insurance

Thanks for sharing this, Lee. Being with us for nearly 10 years and continuing to find the service faultless really means a lot. It’s great to hear our customer service and specialist cover for campervans and modified vehicles has consistently met expectations.

Rated 5 out of 5 stars

First time campervan insurance

First time using Brentacre as we just bought a Campervan and they were recommended to me - I will now recommend them to others as they were excellent to deal with across multiple people. Thanks!

6 April 2026
Unprompted review
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Reply from Brentacre Insurance

It’s great to hear about your first experience arranging campervan insurance with us. We’re pleased you found us excellent to deal with and that speaking with different members of the team worked well for you.

Rated 5 out of 5 stars

Modified policy

Had to obtain a modified policy for my car. Dan ran through everything from start to finish and also helped me understand how an agreed value would work. Good knowledge and great advice. Highly recommend.

7 April 2026
Unprompted review
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Reply from Brentacre Insurance

Thanks for taking the time to leave this feedback. We’ll be sure to pass your feedback on to Dan. Taking the time to clearly explain modified policies and how agreed value works is really important to us, so it’s great to hear the advice was helpful and easy to understand.

Rated 5 out of 5 stars

Amazing insurance company

Amazing insurance company! Friendly customer service, fantastic prices and genuinely an all-round lovely experience. If you've bought a campervan, don't think twice about it, just give Brentacre a call, you wont regret it.

3 April 2026
Unprompted review
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Reply from Brentacre Insurance

It’s great to hear everything went so well for you. We’re pleased the service felt friendly and straightforward, and that the pricing met expectations. We’re glad we could make arranging your campervan insurance a genuinely positive experience.

Rated 3 out of 5 stars

Dissapointed

Was with Brentacre for 6 years and they consistently gave me the cheapest price for insurance. In that time I had 2 claims, 1 where my car was written off. However, this year they couldn't offer renewal due to me making a claim in 2025 for a replacement key on the key cover I had. Made me laugh because I had 2 car claims but they draw the line at a car key claim. I understand the insurers have criteria etc. However, Brentacre didn't even bother to offer any alternative or try and get another quote and basically said look elsewhere.

20 February 2026
Unprompted review
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Reply from Brentacre Insurance

Hi Ranjit,
Thank you for being a loyal customer with us for six years, we really appreciate that.
We understand why this feels frustrating.
Unfortunately, insurer criteria around overall claims frequency can sometimes prevent renewal, regardless of how minor an individual claim may be.
We’re sorry we weren’t able to offer an alternative on this occasion, but we’d be happy to help again in the future should circumstances change.

Rated 5 out of 5 stars

Insured for Several Years 5*

I have been insured with Brentacre for several years, and they continue to be the best modified car insurance company out there. Their pricing is consistently competitive, and their professional team makes the whole process simple and stress-free when declaring modifications. It's reassuring to deal with specialists who genuinely understand modified vehicles and provide reliable cover you can trust. Highly recommended!

1 April 2026
Unprompted review
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Reply from Brentacre Insurance

We’re really pleased to hear you’ve continued to have such a positive experience with us over the years. Making modified insurance straightforward and stress‑free is exactly what we aim for, so it’s great to know our team and pricing have consistently delivered that for you. We really appreciate your recommendation and your continued trust in Brentacre.

Rated 5 out of 5 stars

First time Campervan insurance…

First time getting Campervan insurance and after a recommendation to try Brentacre I put in a quote request. They followed up very quickly and everything was very clear - I dealt with several people there and each time they were super friendly, polite and helpful. Very happy to recommend them and will use again.

31 March 2026
Unprompted review
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Reply from Brentacre Insurance

We’re really pleased to hear that your first experience arranging campervan insurance was such a positive one. It’s great to know our team followed up quickly, kept everything clear, and were friendly and helpful throughout. We really appreciate the recommendation and look forward to helping you again in the future.

Rated 5 out of 5 stars

Started cover with Brentacre

Started cover with Brentacre. Nice to speak over the phone with an experienced insurer. Premium reduced from the previous insurer with the same amount of cover.

30 March 2026
Unprompted review
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Reply from Brentacre Insurance

Thank you for your 5‑star review, Graham. We’re really pleased to hear you enjoyed speaking with our team. It’s great to know we were able to reduce your premium while maintaining the same level of cover. Thanks for choosing Brentacre, we really appreciate it.

Rated 5 out of 5 stars

Extremely happy with my experience with…

Extremely happy with my experience with Brentacre. I spoke to Ben, who was helpful, friendly and knowledgeable. The quote was also considerably better than my existing insurer. It was made clear what additional paperwork needed to be submitted and again Brentacre were helpful with this.

6 March 2026
Unprompted review
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Reply from Brentacre Insurance

Thank you for taking the time to leave such a great review June. We’re really pleased to hear you had such a positive experience with Ben, we'll be sure to pass your kind words on to him. It’s great to know the process was clear, the paperwork straightforward, and that we were able to offer a competitive quote compared to your previous insurer. Thanks again for choosing Brentacre, we really appreciate it.

Rated 5 out of 5 stars

Amazing company

Amazing company! Would highly recommend. Used for insuring our self converted campervan. Friendly and helpful staff and the company has competitive pricing.

30 March 2026
Unprompted review
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Reply from Brentacre Insurance

Thank you for such a great review. It’s lovely to hear you’d recommend us and that our team was friendly and helpful when arranging cover for your self‑converted campervan.

Rated 5 out of 5 stars

Amazing service

Amazing service, very through. Cheapest quote by hundreds

16 March 2026
Unprompted review
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Reply from Brentacre Insurance

Thank you for your lovely review. It’s great to hear you found the service thorough and that we could offer such a competitive quote.

Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish. They are reasonable and very understanding on modified cars and the whole process is seamless with no stress. The usual insurance companies on comparison sites have no clue about modified cars and their risk assessment is absolutely ridiculous and we end up paying through the roof, but Bentacre understands the market and the industry very well to be able to offer fantastic services at reasonable premiums.

14 March 2026
Unprompted review
Brentacre Insurance logo

Reply from Brentacre Insurance

Thank you for such a detailed and positive review. It’s great to hear you felt supported from start to finish and that our knowledge of the modified car market helped make the process straightforward.

Rated 5 out of 5 stars

Very friendly and very professional…

Very friendly and very professional service. Louis was great, easy to talk to and helpful.

27 March 2026
Unprompted review
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Reply from Brentacre Insurance

Thank you for taking the time to leave such a great review. It’s lovely to hear you received friendly, professional service and found the process easy and helpful.

Rated 5 out of 5 stars

Been using Brentacre for around 20…

Been using Brentacre for around 20 years now and they’ve always been very helpful and extremely friendly. I personally would use anyone else. Thanks

25 March 2026
Unprompted review
Brentacre Insurance logo

Reply from Brentacre Insurance

Thank you so much for your kind review and for being a loyal Brentacre customer for nearly 20 years. We are glad our team has always been helpful and friendly.

Rated 5 out of 5 stars

Brentacre will change the way you see…

Brentacre will change the way you see or feel about Insurance Companies. Find them to be genuine car people who are always friendly and helpful when you call. Good prices, knowledgable and easy to deal with.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Super easy experience

Can’t fault Brentacre there helpful and make it a super easy experience to sort insurance, renewing it this year couldn’t have been easier. Even calling them back your not kept on hold, I think I was on the phone to someone sorting out the renewal in less than 5 minutes.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant, better price than expected, customer service was spot on and the quote was given quickly and payment was made while on the phone.

Would highly recommend.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

The team are awesome

The team are awesome. Good prices easy to deal with and they are all enthusiasts. Don’t bother going anywhere else.

19 March 2026
Unprompted review

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