Today, Stephen Troy solved my issues to my complete satisfaction. He called me right back after two disconnects. He alone maintained Breville's reputation toward customers. However,the previous da... See more
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Review summary
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I have owned BES870XL for about 2 years and last week, suddenly the pressure stopped building up. I thought it was some sort of internal part failure and called customer support. he walked me through... See more
She called me back she gave me phone numbers and contact information I did have to wait 20 minutes There was no doubt she was trying to help me, ironically I had gone through all the steps to see i... See more
It took a while for callback on customer support line, but then a pleasant gentleman took care of us easily and quickly. Helped me with technical issues sending a picture, then said a replacement for... See more
Company details
Information provided by various external sources
Breville is based in Sydney, Australia with the US office located in Los Angeles. We design and engineer kitchen tools to deliver commercial quality performance that look great and are easy to use. We are passionate about listening to what obstacles the home chef encounters and creating a simple solution.
Contact info
19400 S Western Ave, 90501, Torrance, United States
- 3107553097
- productreviews@brevilleusa.com
- breville.com
4.2
Great
13k reviews
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Great experience with a successful resolution!
The Breville representative was pleasant and professional and assisted me to resolve my inquiry.
15 September 2026
Número of calls and 23 wait time for…
Número of calls and 23 wait time for customer Svc very disappointing.
Agent I waited 19 minutes to speak to was WONDERFUL!
15 September 2026
she was phenomenal
she was phenomenal. She walked me through each and every step it was so helpful and we solve the problem and she was very patient with my elderly mom as well.
15 September 2026
Beware before sending your oven in for repair
After having my oven for over a month they returned it not fixed and damaged it in how they shipped it back to me. They specifically state they’re not responsible for damage if I return it to you with improper shipping materials yet you return it to me with improper shipping materials. They put two pieces of bubble around it, not taped, and it have two big dents on the side and a dent above the handle. The ironic thing is this is the second time this has happened to me with a repair except this one I paid for. Damaged both times in how they sent it back in the exact same areas. Still waiting on how they’re going to handle it.
I received notice that they were replacing my unit with a brand new unit, not a refurbished one and they would not refund me what I paid for the repair they didnt do because I was getting a “new” unit. It arrived today with a big dent in it. I was told it was a refurbished unit hence the dent and was lied to by their customer service. It’s unfortunate because I loved their product but am done now with Breville. They refuse to have a supervisor get involved.
7 September 2026
Reply from Breville
Your feedback is appreciated and we are sorry your oven arrived in an unacceptable condition after service. That falls short of the standard we hold ourselves and our service center to. We are glad a replacement has been arranged and is currently processing. Your comments will be shared with the appropriate teams.
The problem was not addressed.
I replied after the initial response and didn't hear back. Also, the initial response to my problem was not helpful. Seems as if they didn't really read what the problem was. But that's probably on you, Breville, since you probably have non-technicians sending back generic replies, or maybe it's a bot. Who knows? Bad customer service.
After their reply here, they sent an email in response to my later email where I included a picture of the labels from my machine with the make and model numbers and serial numbers, that did not match the examples they sent, and they merely resent the same example photos, as if I had sent the wrong label photos. Useless. Hard to fully explain here without posting the whole ridiculous exchange.
14 September 2026
Reply from Breville
Your feedback is appreciated. We are sorry your experience did not meet expectations. Our records show an initial response with troubleshooting steps and an information request was sent on August 24th and we did not receive a reply. As no response was received over the following weeks the case was automatically closed. We will resend that email shortly so we can get things moving forward and properly address your concern.
My customer service rep was so…10 STARS
My customer service rep was so incredibility patient and helpful. She went above and beyond and earned 10 stars in my book.
15 September 2026
Horribe service. the girl send me a waybill to send the defective milk cafe back. she said I have 30 days. she alsobsaid a replcmnt unit will be sent. Yesterday I found out not shipped yet and I have
Horribe service. I callled breville his morning, still not helpul.
7 September 2026
Reply from Breville
Your feedback is appreciated and we owe you a sincere apology. The delay in your replacement shipping was entirely on our end and falls well short of the experience you deserved, particularly after already dealing with a defective product. We are sorry this was not handled correctly from the start. Your replacement order has since been activated and is now processing. We are sorry for the frustration this has caused and appreciate your patience.
Very helpful in helping me solve a…
Very helpful in helping me solve a problem of my own making
15 September 2026
I had an issue with my breville oracle…
I had an issue with my breville oracle jet. They ended up sending me a new one because of issues with my previous one. They were understanding and were very efficient on taking care of the problem. I love my machine!
8 September 2026
Not a great experience with troubleshooting
I contacted the company a few times and answered all the questions, but the response was so delayed. I needed to go back to the store and also watch some online videos. For the price of the unit, I'd expect better customer service.
4 September 2026
Reply from Breville
Your feedback is appreciated and we owe you an apology for the delays in responding to you. That is not the standard we hold ourselves to and we are sorry your experience reflected that. We can see an email with troubleshooting was sent on August 13th and we had hoped to hear back on whether that helped. As no response was received the case was automatically closed, but we genuinely want to help should you still require it. Just reach back out via your case and we'll do everything we can to assist.
Great Customer Service
The Customer Service agent was very patient and walked me through troubleshooting my unit and we were able to fix it without incident
15 September 2026
Very knowledgeable customer service
Very knowledgeable customer service. Went above and beyond to make sure everything was perfect and he offered help beyond what was asked of him
15 September 2026
Sent the wrong replacement part
Sent the wrong replacement part, then later identified you don’t have the part so I could send the machine back paid by myself and get a quote and pay again myself
I have a few breville products, purchased them thinking the company was high end but with the service I got I’ve realize that is no long the case
15 September 2026
Reply from Breville
Your feedback is appreciated and we sincerely apologize for sending the incorrect part. We understand how frustrating that experience has been, particularly as a customer with multiple Breville products. We want to be transparent that the part you need is not available for direct consumer purchase and would require the machine to be sent in for service. We are sorry that is not the more straightforward solution you were hoping for and your comments will be shared with the appropriate teams.
Hard to get through to a human to speak…
Hard to get through to a human to speak with. Then the customer service agent was hard to understand. I was on a call with him for over an hour. I still have not heard the status on a replacement Oracle. It would have been nice to hear you received my machine and to be notified of status of replacement.
15 September 2026
Reply from Breville
Your feedback is appreciated, and we are sorry for the delays in reaching out regarding your replacement. A member of our team will be sending you an email directly through your case shortly.
Our citrus press stoped working and it…
Our citrus press stoped working and it is out of warranty so Breville have discounted a new one for us .
15 September 2026
Customer service fantastic
The person that I spoke with was very understanding
and patient with me. She took all her time to
explain me all what had to be done. Thank You.
14 September 2026
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