Online ordering was simple and easy to navigate. My order was shipped promptly even with Black Friday ordering. I could track my package to see how far away it was and picking up at UPS helped with... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently ordered 3 bags of Brazil coffee beans. I received a 10% discount on the coffee beans, and also 3 free Coffeebrewers! The shipment was delivered very promptly, and I was kept aware of the... See more
My brother loves the whole bean advent calendar. He can get up to six cups out of each bag, and I enjoy supporting a small business. He also has the tea calendar one year, which he enjoyed, but he lov... See more
I’ve bought The Brew Company’s Advent Calendar for the past three years, and it has become a holiday tradition I truly look forward to. The quality is consistently excellent, with a great variety of... See more
Company details
Information provided by various external sources
Vi tror på, at en overdådig og velsmagende kop kaffe, te eller lækker cocktail tilbyder en vigtig mulighed for et afslappende ‘zen-moment’ i en ellers travl hverdag. Med andre ord, skal en travl og krævende hverdag ikke være grunden til, at man ser sig nødsaget til at anvende instant kaffe, teposer og forblandet cocktails. Kerneessensen af vores innovative portfolio er, at kombinere den absolut bedste kvalitet med anvendelighed. Vores verdensomspændende patentbeskyttet ”Brew-In-The-Bag” koncept tillader DIG at brygge og nyde en velsmagende kop kaffe eller te – hvor som helst, når som helst.
Contact info
Kasmosevej 3, 5500, Middelfart, Denmark
- +45 6340 0124
- webshop@brew-company.com
- brew-company.com
4.6
Excellent
730 reviews
Replied to 30% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Nothing delivered looking for a refund
31 January 2021
Reply from The Brew Company
Martin,
We are sorry about the situation, as you know, Brexit has hit the borders pretty hard and caused delays for everybody, who wants to get their goods in/out of UK. We hope that the things get back to normal as soon as it is possible. We will contact you directly and issue a refund if that is what you want.
Best Regards,
Andrus
I haven't received the coffee I have…
I haven't received the coffee I have tried to contact you with no reply I have contacted the delivery company and they have no record of my order I feel like you have taken my money and not provided the service your coffee is amazing but feel so let down by your selfs.
This review I feel was an unfair review due to my countries situation and my stupidity the brew company have the most amazing coffee and I reviewed them on what is essentially out of there control if you are looking to buy coffee from the brew company I would say do it as it is the best and most beautiful tasting coffee if your ordering from the UK plz plz plz remember about brexit as I didn't my apologies to the brew company
31 January 2021
Reply from The Brew Company
Dear Trevor.
Apologies for the late reply and apologies for slow shipping, Brexit has caused immense queues at the border with UK. We are trying hard to get the items across the pond and it is not a fast process. We will contact you via e-mail and will keep you updated as frequent as needed.
Best Regards,
Andrus
Amazingly good coffee !
Just received a 10 pack mixed case - wow! I have been a fine coffee lover for years, but these are the nicest I have tasted so far!
When the customs bottleneck is rectified I’ll be ordering more.
26 January 2021
Unprompted review
Still waiting on product to arrive
Still waiting on product to arrive , I do appreciate that the problem is not the company, “blame Brexit” i did initially give a low rating, but this was not because of the product , the product is fantastic, it was purely the delay caused by problems out of the company control, I will still buy this product and recommend to friends,
23 January 2021
Reply from The Brew Company
Hi Kevin, I am genuinely sorry about this situation. There is nothing we would rather see - than happy customers who received their orders swiftly. However, this situation is totally out of our hands. I was in touch with DHL yesterday. We have 11 pallets with thousands of products that are stuck in customs declarations at the UK border. There is nothing wrong with our products or declaration, it's just a bottleneck. Furthermore, I can assure you that I have never been pro-Brexit, but I do respect the wish and the will of the people. Saying this it will make life so much harder the next many months for both European and British companies. Br, Ulrik
I didn’t receive my order until now!!
23 January 2021
Reply from The Brew Company
Dear Mohammed, We have checked the Deutche Post track and trace and according to them your parcel was delivered the 14th of January. We can send a copy of the announcement. Saying this we are very sorry about the slow delivery, but Deutche Post is pretty hopeless at the moment. Thanks, Ulrik
I didn't receive my order yet!
I didn't receive my order yet!
Please clarify the problems internally and contact me as soon as possible.
16 January 2021
Reply from The Brew Company
Hi Michael, We are very sorry to hear that you have not received your order yet. We received your order the 4th of January (after Xmas holidays), we packed it the 5th of January, Deutche Post picked it up the 7th of January. If you check your track and trace link you will see that it is in Austria now, so it must be close. We experience significant longer delivery times due to Covid and Deutche Post is seriously challenged. We know that we are ultimately responsible for your order, but there is nothing more we could have done. If we we had shipped with DHL express it would have cost you 25 EUR. In other words, I think your 1 star review is a bit unfair given the context. But anyway, we are still sorry that you have not yet received your order. Br, Ulrik
Thanks for shipping the product to the Netherlands
Thanks for shipping the product to the Netherlands as a gift for a friend of mine. It took over two weeks to send, but I gather that is largely due to New Years etc., so no problem.
Thanks for making great coffee in a sustainable way!
Jonny
14 January 2021
Not arrived
I can't rate any product, because it hasn't arrived yet. Also, I can't track the shipment. It has been 3 weeks already and I don't know if it will be delivered, and when, or maybe it doesn't arrive at all.
11 January 2021
Reply from The Brew Company
Dear Lore.
Apologies for the delay. We have just checked the tracking information and we see that there were updates today. Our logistics partner, Deutsche Post, is struggling with their order handling for the past few months. Please, contact me directly if you do not receive the package in a timely manner - andrus@brew-company.om.
Best Regards,
Andrus from the Brew Company
unexpected exchange fees
The prices at check-out were in euros, but were billed in Danish kroner, so there were additional exchange fees.
6 January 2021
Unprompted review
An item was out of stock! BUT...
An item was out of stock (Thea). But they called and told what they could offer to fulfill my order or if there was something else I would like instead.
Fast response with the order, caller was polite and well spoken,
This is my first try with real coffee, have become sick'n'tired of instant coffee and the 25 mix box is soo well tasting that I am confident I will order more when the box is close to empty!
Have brought coffee to various family gatherings during christmas and thus have spread the knowledge from The Brew Comepany and theis vision.
2 January 2021
Great service and fast shipping
1 January 2021
Nothing to complain about fast…
Nothing to complain about fast delivery, quality goods and easy to use layout
26 December 2020
If you want a great cup of coffee on…
If you want a great cup of coffee on any trip, you need to buy these
25 December 2020
Now everything is ok.
Up to now I only recieved the Information concerning the handover the package to DHL on December 14th/15th. Any other activity or information is missing.
The parcel was delivered this morning.Everythink is fine and very nice packed.
Mit Sicherheit gerne wieder.
25 December 2020
Definitely worth a try
My husband loves his coffee so each year I get him a coffee advent calendar, this year was his absolute favourite (I also loved how the advent calendar ‘worked’ each day, pour boiling water in the ‘pouch’, which makes two cups of coffee)
Anyway, as he loved the coffee so much, I ordered his advent calendar favourites, they arrived with a card explaining each coffee, which I wasn’t expecting.
23 December 2020
Very disappointed with the amount of…
Very disappointed with the amount of whiskey in the Irish Coffee Kit
23 December 2020
Reply from The Brew Company
Hi Kristian, We are sorry that you are disappointed with your purchase, but to our defense it is clearly stated in our web shop how much whisky is in the bottle. Br, Ulrik
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