Brew Day Reviews 

544
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and polite service, often highlighting the helpfulness of the staff and the excellent after-sales support. People appreciate the vast range of products and ingredients available, noting their high quality and the ability to order bespoke amounts. Reviewers frequently mention the quick and prompt delivery, with many orders arriving next day and being well-packaged. The pricing is also seen as reasonable, offering good value for money. However, some customers also noted occasional issues with delivery, including lost packages or delays, though the company often provided replacements or refunds.

What people talk about most

Product

Consumers find product to be positive, with many reviewers praising the wide range and variety of products... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency.... See more

Service

Clients share positive opinions on service, consistently describing it as great, excellent, and efficient... See more

Order

Customers consistently note positive experiences with order, highlighting efficient service and timely... See more

Price

Reviewers mention positive feedback about price, often highlighting great and excellent prices, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered several times now from Brew Day, and as always received a polite and efficient service from Matt. Ordered all grain kit mid afternoon & everything was available for collection next morning. Ca... See more

Rated 5 out of 5 stars

It was my first time buying sacks of grain in a while, so hadn't used Brew Day before, but really glad I did. Great selection of ingredients at reasonable prices, only up the road from me in Notting... See more

Rated 5 out of 5 stars

Brewdog amylopectinase is not just for the brewers. Paper restorers like to use it when removing prints from unsuitable backings. It works well if you keep it warm enough. Much cheaper than Alpha Am... See more

Rated 5 out of 5 stars

I've received my Brew Day item, this is part of a Christmas present for my son so can't comment on the actual taste of it, the kit was comple and I like the fact you add instructions so he doesn't hav... See more


Company details

  1. #2 of 5 best companies in Brewing Supply Shop

Written by the company

Home brew equipment and ingredients. Next Day Delivery. Speciality all grain beer kits. Speciality malts and hops. Huge range of Wine and Beer kits. Starter kits and gift cards available.


Contact info

4.9

Excellent

TrustScore 5 out of 5

544 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(544)

61 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I placed the order and was astonished…

I placed the order and was astonished at the cost of transport. It was the most expensive delivery cost that I have ever spent on such an order.
I noticed that the grain seems under crushed. There are a lot of undamaged grains. I don't know if this is a fault.
The explanatory notes are good. No complaints there.

11 January 2024
Brew Day logo

Reply from Brew Day

Hi, thanks for the feedback. I've reviewed the options for shipping to your address and found that Fedex, DHL and Parcel Force are all quoting the same price, and the amount we have charged you just covers our costs. We are reluctant to use cheaper couriers as we believe the reduced standard of service makes it a false economy.

With regards the grains, this is the setting we use when brewing and we always hit our numbers. If you are having any issues please drop us an email and we'll discuss what we can do going forward.
Kind Regards,
The Brew Day Team

Rated 5 out of 5 stars

The best brew shop ever

Met Mathew and he is so happy to help with any questions and his knowledge is awesome he told what I need and @ minimal cost these guys are 100% honest and I can’t wait to go back with an 100 more questions 😁😁

9 January 2024
Rated 5 out of 5 stars

Great value, fresh grains and top service

Great value and very friendly service. An item was missed on my order which Brew-Day noticed on my way home. They text me and sent it next day delivery. The shop itself is a difficult to find as it’s within an old business centre however they are moving to a roadside unit in the New Year. Grains were well packaged and super fresh. Will be my go to supply store in future.

7 December 2023
Rated 5 out of 5 stars

I gave the wrong email address on a…

I gave the wrong email address on a gift card I had ordered so had to ring Brew Day up to rectify my mistake. The person I spoke to was extremely helpful and put it right for me straight away. Excellent service I was very impressed.

14 December 2023
Rated 5 out of 5 stars

A really good company.

A really good alternative to some of the better known online retailers. Brew Day were very quick to process and deliver my grains, I will definitely use them again.

27 November 2023

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