We have just been through a fairly complicated process of setting up & transferring accounts. The team at BPS are always super helpful, patient and good humoured. The on line dashboard is a very goo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Definitely giving Naina Singh 5 stars! Exceptional customer service. Her knowledge, instructions and genuin kindness was a breath of fresh air! She knew exactly how to help me navigate the system... See more
Company replied
I already had an account with Brewin Dolphin. But hadn't used the direct access for quite a long time. In the meantime I had changed my email address, sorted access to new systems and lost my old no... See more
Company replied
Whenever I need to have a phone call with Brewin Dolphin, I always find efficient and patient help regarding any queries I may have. Kyle was extremely helpful, very kind, and we had a very pleas... See more
Company replied
Company details
- Investment service
- Financial advisor
- Financial Planner
- Fund management company
- Investment company
- Non-bank financial service
Written by the company
RBC Brewin Dolphin is one of the UK and Ireland’s leading wealth managers and traces its origins back to 1762. We provide personalised financial advice and investment management services to individuals and families across the country , spanning investments, pensions, tax and estate planning. Our specialist financial planners will help you make the most of your financial situation, build a plan to realise your future ambitions, and provide for your loved ones. We can help you shape your journey for wherever life takes you. The value of investments can fall and you may get back less than you invested.
Contact info
100 Bishopsgate, EC2N 4AG, London, United Kingdom
- enquiries@brewin.co.uk
- brewin.co.uk
4.8
Excellent
350 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Many thanks for patient and efficient help
I had been struggling to register but with Naina’s very patient help I was able to get there in the end. She was very clear and I am most grateful to her.
12 February 2026
Unprompted review
Reply from RBC Brewin Dolphin
Dear Pamela,
Thank you for taking the time to leave a review. It's great to know you're receiving the high levels of service we strive for. If there's anything else we can help you with, please don't hesitate to get in touch.
Best wishes,
RBC Brewin Dolphin
I had to resort to phoning Donald to…
I had to resort to phoning Donald to assist me with logging in to my accounts, after trying unsuccessfully for almost 30 minutes.
Donald spoke me through the process easily, clearly and efficiently in a matter of minutes.
12 February 2026
Unprompted review
Reply from RBC Brewin Dolphin
Hi Alan,
Thank you for taking the time to provide feedback about your experience. We look forward to continuing to support you.
Best wishes,
RBC Brewin Dolphin
Clear direction and Help
Clear direction
I was having issues with setting up access - and Kyle who helped me was very patient and helpful and we resolved the issue. Thank you
11 February 2026
Unprompted review
Reply from RBC Brewin Dolphin
Hi Annie,
That's great to hear, thank you for letting us know.
Best wishes,
RBC Brewin Dolphin
Thank you to Kyle for welcoming me to…
Thank you to Kyle for welcoming me to BPS and for helping me to set up my online account. Very patient and helpful.
9 February 2026
Unprompted review
Reply from RBC Brewin Dolphin
Dear Lynda,
Thank you for taking the time to give feedback about your experience. I'm really pleased to hear our service is meeting your expectations. If you need help with anything, please don't hesitate to get in touch.
Best wishes,
RBC Brewin Dolphin
Very friendly and professional
Very friendly and professional. More than happy.
6 February 2026
Unprompted review
Reply from RBC Brewin Dolphin
Good afternoon,
That's great to hear, thank you for letting us know.
Best wishes,
RBC Brewin Dolphin
Login issue
I had to email customer services as I had an issue logging into my account. Donald called me the same day and sorted it over with phone in minutes. I’m now happily back in. Brilliant customer service!
5 February 2026
Unprompted review
Reply from RBC Brewin Dolphin
Good afternoon,
Thank you for leaving a review. We're constantly striving to provide a high level of service for our clients, so I'm delighted to hear we're meeting your expectations. Please do get in touch if we can help you with anything else.
Best wishes,
RBC Brewin Dolphin
Daryl was beyond patient and kind
Daryl was beyond patient and kind. Internet problems and over an hour to resolve what should have been straightforward. Thanks to her we got there in the end !
5 February 2026
Unprompted review
Reply from RBC Brewin Dolphin
Thank you for letting us know. We have high expectations of the level of service we provide, so we are pleased that we are meeting yours.
Best wishes,
RBC Brewin Dolphin
App password issuey problem was successfully concluded
My problem was successfully concluded. BD should be aware that clients cannot use a £ as part of their password!
5 February 2026
Unprompted review
Reply from RBC Brewin Dolphin
Good morning John,
Thank you for taking the time to provide feedback about your experience. We look forward to continuing to support you.
Best wishes,
RBC Brewin Dolphin
Excellent service and courteous approach
The advice I was given on the telephone was friendly and professional. It’s so good to have the human touch when dealing with complex issues.
3 February 2026
Unprompted review
Reply from RBC Brewin Dolphin
Hi David,
Thank you for taking the time to give feedback about your experience. I'm really pleased to hear our service is meeting your expectations. If you need help with anything, please don't hesitate to get in touch.
Best wishes,
RBC Brewin Dolphin
Excellent service!
28 January 2026
Unprompted review
Reply from RBC Brewin Dolphin
Hi Richard,
That's great to hear, thank you for letting us know.
Best wishes,
RBC Brewin Dolphin
Great customer service
I had a welcome call this afternoon with regard to opening a stocks and shares JISA. It was easy to schedule with plenty of convenient appointments available. Opening the account was straightforward. I used customer services who were quick to respond and provide advice. Charlotte who gave the welcome call was professional, ran through important details and gave plenty of opportunities to answer any questions.
26 January 2026
Unprompted review
Reply from RBC Brewin Dolphin
Good morning,
Thank you for leaving a review. We're constantly striving to provide a high level of service for our clients, so I'm delighted to hear we're meeting your expectations. Please do get in touch if we can help you with anything else.
Best wishes,
RBC Brewin Dolphin
Quick and efficient
Simple and helpful welcome call. Any issues resolved then and there.
13 January 2026
Unprompted review
Reply from RBC Brewin Dolphin
Thank you for letting us know. We have high expectations of the level of service we provide, so we are pleased that we are meeting yours.
Best wishes,
RBC Brewin Dolphin
Speed, patience and clarity
Issue sorted at pace and with clarity. Rare and refreshing to find a support service like this these days
20 December 2025
Unprompted review
Reply from RBC Brewin Dolphin
Hi Simon,
Thank you for letting us know. We have high expectations of the level of service we provide, so we are pleased that we are meeting yours.
Best wishes,
RBC Brewin Dolphin
The service I receive today
The service I receive to day with Hikmat was first class ,he was very patient with me and explained everything i needed to know
9 December 2025
Unprompted review
Reply from RBC Brewin Dolphin
Dear Mrs Johnston
Thank you for letting us know. We have high expectations of the level of service we provide, so we are pleased that we are meeting yours.
Best wishes,
RBC Brewin Dolphin
A simple phone call sorted my issue out…
A simple phone call sorted my issue out with the phone app Simon was very paitient and extreamly helpful
I wish all help lines were as good as this
1 December 2025
Unprompted review
Reply from RBC Brewin Dolphin
Hi Ant
Thank you for letting us know. We have high expectations of the level of service we provide, so we are pleased that we are meeting yours.
Best wishes,
RBC Brewin Dolphin
Hikmat was really helpful
Spoke with Hikmat today and he was incredibly helpful and got me logged in really quickly. Would definitely recommend him and the help desk
25 November 2025
Unprompted review
Reply from RBC Brewin Dolphin
Thank you for taking the time to provide feedback about your experience. We look forward to continuing to support you.
Best wishes,
RBC Brewin Dolphin
My query was handled very efficiently
My query was handled very efficiently, very politely and quickly resolved the issue.
Excellent Service,
12 November 2025
Unprompted review
Reply from RBC Brewin Dolphin
Dear Mr Abrahams
Thank you for letting us know. We have high expectations of the level of service we provide, so we are pleased that we are meeting yours.
Best wishes,
RBC Brewin Dolphin
Their representaive was very helpful…
Their representaive was very helpful and patient.
30 October 2025
Unprompted review
Reply from RBC Brewin Dolphin
Hey Colin
Thank you for taking the time to provide feedback about your experience. We look forward to continuing to support you.
Best wishes,
RBC Brewin Dolphin
Helpline Call
I had a very helpful call with the helpline and the operator was very patient with my generally inept technical ability.
28 October 2025
Unprompted review
Reply from RBC Brewin Dolphin
Good Morning,
Thank you for taking the time to provide feedback about your experience. We look forward to continuing to support you.
Best wishes,
RBC Brewin Dolphin
The customer service was fantastic…
The customer service was fantastic today. My call answered quickly and I was dealt with in a polite, friendly and efficient manner. I was helped with my issues and everything resolved.
27 October 2025
Unprompted review
Reply from RBC Brewin Dolphin
Hi Roger,
Thank you for letting us know. We have high expectations of the level of service we provide, so we are pleased that we are meeting yours.
RBC Brewin Dolphin
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