BRIARWOOD SUPPLIES Reviews 

771
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff and telephone representatives are exceptionally friendly, polite, and helpful throughout the entire ordering process. Consumers also warmly appreciate the prompt and efficient delivery service, noting that drivers often assist directly with unloading and careful placement. Many buyers express satisfaction, stating that the products delivered are of wonderful quality and good value. However, some customers also noted frustrating challenges regarding unexpected delivery delays, poor communication, and missed schedule dates. A small group of people additionally reported that items occasionally arrived damaged or lacked certain necessary parts.

What people talk about most

Delivery service

Clients share positive opinions on delivery_service, expressing general satisfaction with the speed and... See more

Order

Customers consistently note ambiguous experiences with order processes. While many reviewers praised quick,... See more

Product

Reviewers highlight ambiguous aspects of product, with mixed experiences reported by consumers. Many... See more

Staff

Consumers find staff to be positive, highlighting that team members are friendly and helpful. Reviewers also... See more

Service

Reviewers mention positive feedback about service, noting that collection and ordering are easy and quick.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Products great, good value, great team but delivery was a bit challenging for first order. Now they know location it’s spot on. Hence why not a 5star review

Rated 5 out of 5 stars

Made a online order. I had confirmation it was ready first thing the next day. Collection went smoothly as expected. Staff were friendly and helpful. The order was for some big 6 fibre Cement roofing... See more

Rated 5 out of 5 stars

It was very good no problems.The driver good and helpful delivered on time helping me unload.So will use again thanks.

Rated 5 out of 5 stars

Great service provided by Briarwood, items arrived with no damage and the delivery driver was very helpful


Company details

  1. #34 of 38 best companies in Roofing Supply Shop
  2. #41 of 43 best companies in Building materials store
  3. #103 of 112 best companies in Building Materials Supplier
  4. #2 of 2 best companies in Rolled metal products supplier

About BRIARWOOD SUPPLIES

Written by the company



The UK's most trusted Roofing Supplier

Shop Fibre Cement Sheets
View all Metal Profiled Sheets
Buy GRP Rooflights Online
Discover Barges, Ridges & More

Located in Highbridge, Somerset, Briarwood is a family-owned business that has been manufacturing and supply fibre cement roof sheets, metal profiled sheets, GRP Rooflights, timber and steel purlins, and accessories to both the public and trade sectors since 1978. Our commitment to customer satisfaction drives us to continuously adapt and meet their evolving needs. With a team of highly skilled professionals, we offer comprehensive support for your projects, including material quotations and valuable guidance on installation techniques.

Contact info

4.2

Great

TrustScore 4 out of 5

771 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(771)

42 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First class company

What can I say amazing service I spoke with Stu after I was let down and he was amazing, the material were ready when I arrived as I drove up from Swansea the boys helped me load up I can’t fault this company first class service so I would definitely recommend BW to anyone who asks.

21 August 2025
Unprompted review
Rated 3 out of 5 stars

Briarwood Supplies

I am a diy person so relied on them to send the correct parts (maybe they were)
The quote and delivery all was good.
I ordered 80 mm insulated panels which are very good value.
But all the barge boards sent were 200mm to big and not rigid enough.
I ordered 150mm ones elsewhere.
I cancelled and order for 2 more from them and they kept the money and the vat?. Aftersales not very helpful and just say its in the terms and conditions of sale. Two stop ends different shades of grey but apparently I should have removed the protective film before I cut them to length to check.
So all in all if it all goes well they are good but if not they will refer you to the terms and conditions.

4 July 2025
Unprompted review
Rated 5 out of 5 stars

Briarwood supplies website easy to use…

Briarwood supplies website easy to use with a safe straightforward ordering and payment process. The products provided were second to none, and the delivery person (member of the Briarwood family) was very professional, polite and very helpful. The delivery vehicle was absolutely immaculate and one of the best presented lorries I have ever seen, and I work in the haulage industry. Give them a try, you'll not be disappointed.

7 July 2025
Rated 2 out of 5 stars

Totally messed my delivery up

Totally messed my delivery up.
I had three different text messages, your delivery will arive at. I time was 10pm at night that I had to drive to site for each time. Them when it arrived the lorry was to big to get up the drive after I’d requested 3 time for a small lorry delivery. I understand things can go sideways and I would have given them a second chance until Rueben emailed with a so called apology in which he insinuated that I was a liar.
I will take my business to cladco in future.

16 July 2025
Unprompted review
Rated 5 out of 5 stars

First class service

From start to finish the ordering process over the telephone was spot on staff good knowledge of the product and what was required to complete the project. Delivery went to plan again driver very helpful

4 June 2025
Rated 1 out of 5 stars

Delivery did not turn up on day u said…

Delivery did not turn up on day u said it also said anthracite I ordered green as my existing. Building is already green wen it arrived driver was not told I needed a hour notice to get back from work , the driver was fantastic he couldn’t do enough he deserves a pay rise u don’t want to loose him

3 June 2025
Rated 5 out of 5 stars

top class firm

top class firm - i had to wait another week to receive my roof sheets because they are so busy. you can tell if a firm is good when customers are queuing up to buy their products.
My garage roof is finished - looking super.

19 May 2025
Rated 4 out of 5 stars

Best value Insulated panels.

Good value & helpful delivery from Briarwood.
I did abandon asking the sales team for advice via E-mail. (A less experienced customer may not have ordered regardless)
Website is useful & ordering is relatively easy.
(The branded adhesive tape on everything resisted every attempt to remove it & needs changing.)
Thank you

16 May 2025
Rated 5 out of 5 stars

Ordering, delivery, installation was easy

Ordering was easy, i made a mistake and sorting it with your staff was easy and they even managed to get it cheaper! Delivery was on time, despite living 400 miles away and the driver was very helpful. Product was exactly as ordered, and there was a sacrificial sheet placed on top to save damage.

12 May 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look