BRIARWOOD SUPPLIES Reviews 

771
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff and telephone representatives are exceptionally friendly, polite, and helpful throughout the entire ordering process. Consumers also warmly appreciate the prompt and efficient delivery service, noting that drivers often assist directly with unloading and careful placement. Many buyers express satisfaction, stating that the products delivered are of wonderful quality and good value. However, some customers also noted frustrating challenges regarding unexpected delivery delays, poor communication, and missed schedule dates. A small group of people additionally reported that items occasionally arrived damaged or lacked certain necessary parts.

What people talk about most

Delivery service

Clients share positive opinions on delivery_service, expressing general satisfaction with the speed and... See more

Order

Customers consistently note ambiguous experiences with order processes. While many reviewers praised quick,... See more

Product

Reviewers highlight ambiguous aspects of product, with mixed experiences reported by consumers. Many... See more

Staff

Consumers find staff to be positive, highlighting that team members are friendly and helpful. Reviewers also... See more

Service

Reviewers mention positive feedback about service, noting that collection and ordering are easy and quick.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Products great, good value, great team but delivery was a bit challenging for first order. Now they know location it’s spot on. Hence why not a 5star review

Rated 5 out of 5 stars

Made a online order. I had confirmation it was ready first thing the next day. Collection went smoothly as expected. Staff were friendly and helpful. The order was for some big 6 fibre Cement roofing... See more

Rated 5 out of 5 stars

It was very good no problems.The driver good and helpful delivered on time helping me unload.So will use again thanks.

Rated 5 out of 5 stars

Great service provided by Briarwood, items arrived with no damage and the delivery driver was very helpful


Company details

  1. #30 of 38 best companies in Roofing Supply Shop
  2. #38 of 43 best companies in Building materials store
  3. #99 of 112 best companies in Building Materials Supplier
  4. #2 of 2 best companies in Rolled metal products supplier

About BRIARWOOD SUPPLIES

Written by the company



The UK's most trusted Roofing Supplier

Shop Fibre Cement Sheets
View all Metal Profiled Sheets
Buy GRP Rooflights Online
Discover Barges, Ridges & More

Located in Highbridge, Somerset, Briarwood is a family-owned business that has been manufacturing and supply fibre cement roof sheets, metal profiled sheets, GRP Rooflights, timber and steel purlins, and accessories to both the public and trade sectors since 1978. Our commitment to customer satisfaction drives us to continuously adapt and meet their evolving needs. With a team of highly skilled professionals, we offer comprehensive support for your projects, including material quotations and valuable guidance on installation techniques.

Contact info

4.2

Great

TrustScore 4 out of 5

771 reviews

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Asks customers to review

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4.2

All reviews

(771)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great delivery

Briarwood gave a fast and efficient delivery to our store. I supplied a drawing to see it there were any shortfalls in my order, but this was ignored, we received what we ordered which was great.

12 March 2025
Rated 5 out of 5 stars

Excellent delivery service

The driver Tony phoned to arrange a date to drop of our supplies and gave us options for dates. When the supplies came Tony was more than willing to help, he was lovely and chatty and stood and spoke to myself and my husband. He was very polite and helpful and took to time to learn our names. Tony helped us to bring the supplies in even going further and helping us carry them though to the back. He ensured everything was there and left with a "bye" to each of us.

8 April 2025
Unprompted review
Rated 5 out of 5 stars

Conservatory roof project

Well what makes me give a high score is because of josh I've phoned him quite a lot about how to fix certain things and he was very helpful did not once reject my calls,If I had a quibble about anything it would be the lack of a install guide for the guttering, but saying that josh was at hand so well done lads,great product highly recommended 😀.

1 April 2025
Unprompted review
Rated 3 out of 5 stars

Product is fantastic and we are really…

Product is fantastic and we are really happy with the roofing materials. However the delivery was a bit of a faff, it took 3 attempts to arrange delivery. You can't pick a delivery date so the first time, we were not available and had to go to the back of the queue for another delivery slot. 2nd time the driver was very late meaning staff that had been waiting all day were no longer available to receive the goods. Each time took a lot of effort to arrange and work out what was going on.

13 February 2025
Rated 5 out of 5 stars

Excellent service all round

Easy ordering service. Great communication throughout. Lovely delivery chap Tom. Very impressed with overall service and he was competitive prices. Thank you. Will use again and recommend.

27 March 2025
Unprompted review
Rated 5 out of 5 stars

Paul was on time and really helpful

Paul was on time and really helpful .

He had texted me the day before and before arriving .. so I was able to get back in time for the delivery without worrying .

The delivery was long pieces of timber that were too heavy for 1 person to move around . So I really appreciated Paul’s help moving them to where I needed them

Thank you

25 March 2025
Unprompted review
Rated 5 out of 5 stars

What a great company

What a great company , customer services were first rate and the delivery was also excellent keeping me informed at ever stage of delivery.

21 February 2025

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