The Brick Tile Company Reviews 

891
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 235 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the brick slips and products, noting their authentic appearance and transformative effect. The ordering process is frequently described as seamless and easy, with many appreciating the helpful support team and clear guidance. Reviewers often highlight the fast and efficient delivery, with products arriving well-packaged and undamaged, alongside responsive communication. However, some customers noted occasional delivery issues, such as items arriving damaged or experiencing delays. A few also found shipping costs for smaller orders excessive, and some mentioned difficulties with large pallet deliveries in certain areas.

What people talk about most

Product

Clients share positive opinions on product quality, with many praising the excellent range and ease of use,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and prompt delivery... See more

Quality

Users describe positive interactions with quality, with many reviewers expressing satisfaction with the brick... See more

Order

Consumers generally report a positive and seamless ordering process, often highlighting the ease of placing... See more

Service

Customers had positive experiences with service, often highlighting excellent communication and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Seamless ordering process. Order taken on phone and followed swiftly by invoice with payment link. Was able to order but delay delivery until a later date of my choice. Julue handled my order... See more

Company replied

Rated 5 out of 5 stars

Great experience using The Brick Tile Company. Delivery was within timescale, there was a slight issue as they had included primer instead of a bag of tile adhesive but they quickly delivered the adhe... See more

Company replied

Rated 5 out of 5 stars

We love the brick slips we chose from The Brick Tile Company! We'd ordered samples from another company previously but these were so much better and look perfect in our fireplace. I had a couple of qu... See more

Company replied

Rated 5 out of 5 stars

We ordered brick slips and mortar for a DIY project to create a real-looking, fake fireplace with a bioethanol log burner. Couldn't be happier with the quality of brick slips and the result - people c... See more

Company replied



Company details

  1. #1 of 4 best companies in Tile manufacturer
  2. #1 of 2 best companies in Brick Manufacturer
  3. #11 of 111 best companies in Building Materials Supplier
  4. #11 of 212 best companies in Decoration and Interior Design Store
  5. #26 of 246 best companies in Home improvement shop
  6. #1 of 27 best companies in Tile Shop

About The Brick Tile Company

Written by the company

Genuine Clay Brick Slips

BRICK SLIPS INSTALLATION GUIDE inspiration CONTACT US

Brick Slips

Brick Slips are tiles made from bricks, sometimes called brick tiles, they are either cut from the faces of either side of a full brick, or sometimes kiln fired as a slip to start with.

The Brick Tile Company

We are the UK's leader in brick slips. Crafted from genuine clay bricks, our products bring natural colour and texture to any space. You can easily tile them on using our brick slip installation guide, or we can recommend a local installer for you. If you're unsure of how many you need, we have a handy calculation tool as well.

Alongside the brick slips we also supply the adhesive, mortar, primer, spacers and sealant to make sure your project runs smoothly.

Our Collections

We have 3 separate collections, all with a different style, and containing a variety of colors:

The Reclaimed Collection

These are tumbled and worn brick slips, made as new bricks to current manufacturing standards, but processed to knock off edges and create misshapen tiles for extra character.

The reclaimed style is pre-aged so you will get a timeless look.

The Traditional Collection

The Traditional collection are brick slips cut from more familiar-looking bricks. We have selected a range of creased and aesthetically pleasing stock bricks to bring a familiar feeling, with character, but a little more consistency than the Reclaimed range.

The Contemporary Collection

The contemporary range are pre-made brick slips, with squared corners, smooth faces, and uniform shapes with either no, or very little variation in colour or texture across the blend for a modern finish.

Where Can I Use Brick Slips?

Our brick slips are suitable for internal, or external installation and in domestic or commercial settings.

We have a guidance page for the most popular locations for installing our brick slips, please see below.

FIREPLACES KITCHENS FEATURE WALLS BATHROOMS EXTERNAL CLADDING COMMERCIAL FLOORING

Contact info

4.9

Excellent

TrustScore 5 out of 5

891 reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(891)

232 reviews in the last 12 months

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Rated 5 out of 5 stars

Used Blend 1 brick slips for my fire…

Used Blend 1 brick slips for my fire place in a cottage renovation and they look great. Good quality product, service and delivery.

10 April 2026
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Reply from The Brick Tile Company

Thank you for your lovely review! We’re so pleased the Blend 1 looks great on your fireplace and that you were happy with the product and service.

Rated 4 out of 5 stars

The product is good but the delivery…

The product is good but the delivery was problematic. An enormous pallet does not fit into a London house and the delivery lorry was unable even to get it onto the pavement. I spent several hours sweating about how to get it into the house, for which I needed to break down the pallet, borrow a small trolly then lug all 70 odd passages into the garden

7 April 2026
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Reply from The Brick Tile Company

We’re sorry to hear about the difficulties you experienced with the delivery. Due to the weight and fragile nature of the brick slips, they do need to be delivered on a pallet to ensure they arrive safely and in good condition.

Thank you for your feedback. We are really pleased to hear you’re happy with the product.

Rated 5 out of 5 stars

Brick slips are great

Brick slips are great , pleased with how they look . Good service & delivery. Would definitely use again

24 February 2026
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Reply from The Brick Tile Company

Thank you for your great review! We’re so pleased you’re happy with how the brick slips look and the service you received

Rated 5 out of 5 stars

They were very helpful

They were very helpful, I ordered a sample and that came very quickly. Then went ahead and ordered for my media wall/fireplace and again then came quickly and was informed of delivery. My builder was very impressed with the quality and it looks amazing. So highly recommend

8 April 2026
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Reply from The Brick Tile Company

Thank you for your lovely review! We’re so pleased you’re happy with the quality and that your project turned out so well.

Rated 5 out of 5 stars

Great service and quality bricks

Great service and quality bricks! They look great on our fire place. We chose blend 71

7 April 2026
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Reply from The Brick Tile Company

Thank you for your kind feedback! We’re so pleased you love the Blend 71 brick slips.

Rated 5 out of 5 stars

Great company and products.

Great company and products.
Customer service has been brilliant, always very quick to respond, big shout out for Julie who has been very patient with all my enquiries as I seem to have had many 😃

2 April 2026
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Reply from The Brick Tile Company

Thank you for your lovely review! We’re so pleased you had a great experience, and we’ll be sure to pass your kind comments on to Julie.

Rated 5 out of 5 stars

Top quality products

Great products, excellent delivery time and fantastic customer service. We ordered 15 boxes and they were delivered really fast and even though we had limited access, we phoned the team and they sorted delivery on a smaller vehicle with no issue at all. Highly recommend 👌

9 March 2026
Unprompted review
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Reply from The Brick Tile Company

Thank you for your fantastic feedback! We're delighted everything arrived quickly and that our team could accommodate your delivery needs. We really appreciate your recommendation.

Rated 5 out of 5 stars

Beautiful quality bricks

Beautiful quality bricks, so easy to build.

31 March 2026
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Reply from The Brick Tile Company

Thank you for your kind words! We're so pleased you love the quality.

Rated 5 out of 5 stars

Great customer service

Great customer service. Prompt replies to emails, and lots of assistance on how many slips to order. Excellent.

30 March 2026
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Reply from The Brick Tile Company

Thank you for your lovely feedback! We're glad you found our service helpful and responsive. We are always happy to assist.

Rated 5 out of 5 stars

Brilliant products and top service.

Brilliant products and top service.

Really pleased with the outcome.

Would highly recommend.

27 March 2026
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Reply from The Brick Tile Company

Thank you so much for your kind words! We're delighted you're pleased with the outcome and appreciate your recommendation.

Rated 4 out of 5 stars

Expensive for delivery but good customer service

Accidentally used the wrong address for delivery and emailed the company and they quickly changed the delivery address for me. However delivery is Expensive £15 to get some mortar delivered is crazy.

24 March 2026
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Reply from The Brick Tile Company

Hi Callum,
I'm afraid that's the cost for shipping a 25kg bag with Fedex- we don't deliver ourselves we are just a small company, and only pass on that cost.
You're welcome to arrange your own collection if you prefer?
Thanks,
Joe

Rated 5 out of 5 stars

Great team

Great team, from sales to customer service, and a high quality product!

24 March 2026
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Reply from The Brick Tile Company

Thank you for your lovely review! We’re so pleased to hear you had a great experience with the team and are happy with the quality of the product

Rated 5 out of 5 stars

Bit of a mix up on delivery .Delivery…

Bit of a mix up on delivery .Delivery driver so helpful and Tile company so rectified mix up

5 February 2026
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Reply from The Brick Tile Company

Thank you for your review! We’re sorry for the mix-up with the delivery, but glad to hear it was quickly resolved and that the driver was helpful.

Rated 5 out of 5 stars

Brilliant

Easy to shop and measure etc - fast delivery. Great quality, overall really pleased

17 March 2026
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Reply from The Brick Tile Company

Thank you for your great review! We’re so pleased you found everything easy and are happy with the quality.

Rated 5 out of 5 stars

Very efficient process for getting a…

Very efficient process for getting a quote and making payment.

Everyone I have dealt with has been very helpful.

19 March 2026
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Reply from The Brick Tile Company

Thank you for your kind review! We’re really pleased you found the process efficient and our team helpful

Rated 4 out of 5 stars

Good product

Good product

3 February 2026
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Reply from The Brick Tile Company

Hi Rod,
Thank you for leaving a review - can I ask where we lost a star?
Thanks,
Joe

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