The Brick Tile Company Reviews 

891
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 235 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the brick slips and products, noting their authentic appearance and transformative effect. The ordering process is frequently described as seamless and easy, with many appreciating the helpful support team and clear guidance. Reviewers often highlight the fast and efficient delivery, with products arriving well-packaged and undamaged, alongside responsive communication. However, some customers noted occasional delivery issues, such as items arriving damaged or experiencing delays. A few also found shipping costs for smaller orders excessive, and some mentioned difficulties with large pallet deliveries in certain areas.

What people talk about most

Product

Clients share positive opinions on product quality, with many praising the excellent range and ease of use,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and prompt delivery... See more

Quality

Users describe positive interactions with quality, with many reviewers expressing satisfaction with the brick... See more

Order

Consumers generally report a positive and seamless ordering process, often highlighting the ease of placing... See more

Service

Customers had positive experiences with service, often highlighting excellent communication and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Seamless ordering process. Order taken on phone and followed swiftly by invoice with payment link. Was able to order but delay delivery until a later date of my choice. Julue handled my order... See more

Company replied

Rated 5 out of 5 stars

Great experience using The Brick Tile Company. Delivery was within timescale, there was a slight issue as they had included primer instead of a bag of tile adhesive but they quickly delivered the adhe... See more

Company replied

Rated 5 out of 5 stars

We love the brick slips we chose from The Brick Tile Company! We'd ordered samples from another company previously but these were so much better and look perfect in our fireplace. I had a couple of qu... See more

Company replied

Rated 5 out of 5 stars

We ordered brick slips and mortar for a DIY project to create a real-looking, fake fireplace with a bioethanol log burner. Couldn't be happier with the quality of brick slips and the result - people c... See more

Company replied



Company details

  1. #1 of 4 best companies in Tile manufacturer
  2. #1 of 2 best companies in Brick Manufacturer
  3. #11 of 112 best companies in Building Materials Supplier
  4. #12 of 212 best companies in Decoration and Interior Design Store
  5. #25 of 245 best companies in Home improvement shop
  6. #1 of 27 best companies in Tile Shop

About The Brick Tile Company

Written by the company

Genuine Clay Brick Slips

BRICK SLIPS INSTALLATION GUIDE inspiration CONTACT US

Brick Slips

Brick Slips are tiles made from bricks, sometimes called brick tiles, they are either cut from the faces of either side of a full brick, or sometimes kiln fired as a slip to start with.

The Brick Tile Company

We are the UK's leader in brick slips. Crafted from genuine clay bricks, our products bring natural colour and texture to any space. You can easily tile them on using our brick slip installation guide, or we can recommend a local installer for you. If you're unsure of how many you need, we have a handy calculation tool as well.

Alongside the brick slips we also supply the adhesive, mortar, primer, spacers and sealant to make sure your project runs smoothly.

Our Collections

We have 3 separate collections, all with a different style, and containing a variety of colors:

The Reclaimed Collection

These are tumbled and worn brick slips, made as new bricks to current manufacturing standards, but processed to knock off edges and create misshapen tiles for extra character.

The reclaimed style is pre-aged so you will get a timeless look.

The Traditional Collection

The Traditional collection are brick slips cut from more familiar-looking bricks. We have selected a range of creased and aesthetically pleasing stock bricks to bring a familiar feeling, with character, but a little more consistency than the Reclaimed range.

The Contemporary Collection

The contemporary range are pre-made brick slips, with squared corners, smooth faces, and uniform shapes with either no, or very little variation in colour or texture across the blend for a modern finish.

Where Can I Use Brick Slips?

Our brick slips are suitable for internal, or external installation and in domestic or commercial settings.

We have a guidance page for the most popular locations for installing our brick slips, please see below.

FIREPLACES KITCHENS FEATURE WALLS BATHROOMS EXTERNAL CLADDING COMMERCIAL FLOORING

Contact info

4.9

Excellent

TrustScore 5 out of 5

891 reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(891)

232 reviews in the last 12 months

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Rated 5 out of 5 stars

great brick slip company

Guided me with the grout, brick slips, mortar and tools i would need to get my fireplace project done. everything arrived on time. would use again

16 February 2026
The Brick Tile Company logo

Reply from The Brick Tile Company

Thank you! We're glad we could help with your fireplace project and that everything arrived on time. We appreciate your support and look forward to helping again!

Rated 5 out of 5 stars

Great product

Great product! So pleased with the quality! Also, informative advice & guidance available on how to install which my husband was able to easily follow.

13 February 2026
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Reply from The Brick Tile Company

Thank you so much for your kind words! We’re thrilled to hear you’re pleased with the quality and that the installation guidance was helpful and easy to follow.

Rated 5 out of 5 stars

Fantastic brick tiles

Fantastic brick tiles, look amazing on our wall. Arrived speedily and well packaged. I love them so much I’m going to create another wall. Couldn’t be happier.

9 February 2026
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Reply from The Brick Tile Company

Thank you so much — we’re thrilled you love them! We’d love to see the next wall too 😊

Rated 5 out of 5 stars

Great product and proper customer…

Great product and proper customer service.

4 February 2026
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Reply from The Brick Tile Company

Thank you so much for your kind review! We’re delighted to hear you’re happy with both the product and the service

Rated 1 out of 5 stars

Delivery charges

Customer hadn't ordered enough corner bricks to complete the job so required 12 more. £48 delivery for 12 corner brick is extremely excessive. Understand the charge for a large order but 12 bricks??

30 January 2026
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Reply from The Brick Tile Company

Hi There,
I'm afraid the products are not only heavy, but fragile - the corner tiles particularly. We have tried sending on cheaper methods - i.e couriers, but even on their 'fragile' services, 7 of the 8 shipments we tried arrived in different boxes as essentially brick slip rubble. We only charge out the amount charged by the pallet network, and due to some unforeseen costs occasionally, we actually end up making a loss on transport. Sorry, it is very frustrating when short but theres no other way to safely ship the product.
Kind Regards,
Joe

Rated 5 out of 5 stars

Great product

Good quality product at a competitive price. Would buy again.

26 January 2026
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Reply from The Brick Tile Company

Thank you for your review! We’re pleased to hear you’re happy with the quality and value.

Rated 5 out of 5 stars

Excellent Service

Made multiple mistakes on my end when ordering stock for a customer, Sherry in the sales office managed to rectify all of my mistakes with ease, ensuring everything ordered was what was actually intended - in this day & age it is a pleasure to work with competent people who are actually willing to help, big credit to Sherry for her attitude!

27 January 2026
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Reply from The Brick Tile Company

Thank you for your kind review — we’re delighted to hear Sherry was able to help get everything sorted so smoothly. We’ll be sure to pass on your lovely feedback to her!

Rated 5 out of 5 stars

Excellent products and company.

Excellent products. We could not be happier with the aesthetic that the Blend 12 brick slips added to our fireplace.
The bricks, mortar, adhesive, primer and sealant arrive securely on a pallet.

26 January 2026
The Brick Tile Company logo

Reply from The Brick Tile Company

Thank you for your kind review! We’re delighted to hear you’re so pleased with the finished look of your fireplace and that everything arrived safely. We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

The service I have received from Chris…

The service I have received from Chris and Sherry recently and in the past is brilliant, they cannot do enough for you and nothing is too much.

The only reason I use the Brick Tile Company is because of these 2 people, we have a lot of sales reps come in here and none will get an order from me, i will only use you for brick slips.

Please give them the recognition they deserve.

Thanks

19 January 2026
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Reply from The Brick Tile Company

Thank you so much for your kind feedback! It really means a lot to us. We’re delighted to hear about your experience with Chris and Sherry, and we’ll be sure to pass on your comments to them.

Rated 5 out of 5 stars

5 star experience

The website made it so easy to calculate what was needed for the full job.
The quality of the brick slips are superb.
The speed of delivery of the samples and the full order was prompt.
All round good company to deal with from their customer service to the quality of product.

16 January 2026
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Reply from The Brick Tile Company

Thank you for the fantastic 5-star review! We’re really pleased you found the website easy to use and were happy with the quality, delivery, and service.

Rated 5 out of 5 stars

Good quality, great service

Ordered from the company twice now. Deliveries worked around my availability and customer support were quick to respond to queries. The products look great and are easy to install, the site provides a lot of guidance for those of us who need it.

Highly recommend the company and products (I got blend 10), and I I would use again.

16 October 2025
Unprompted review
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Reply from The Brick Tile Company

Thank you so much for your kind review! We’re really pleased to hear you’re happy with the service and that Blend 10 worked so well for your project. We appreciate the recommendation and hope to help you again in the future.

Rated 5 out of 5 stars

Burnham boy website easy to order from 10/10…

Great website easy to order from 10/10 received confirmation of delivery today and in the timescale I was given.

9 January 2026
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Reply from The Brick Tile Company

Thank you for your review! We’re glad you found the website easy to use and that everything arrived within the timescale given.

Rated 5 out of 5 stars

Excellent project for DIY.

We decided to have a log burner installed to replace our open fire and needed to re-model our fireplace. We hadn’t heard of brick slips prior to starting the job, but found The Brick Tile Company and their website was just full of useful installation information. Their telephone help was also fantastic and was probably the deciding factor in purchasing from them.
The range of slips is also very good and we decided to buy their ‘recycled’ range which look amazing.
Installation was pretty easy and they provided the correct adhesive and pointing mortar, making the whole job simple.
Excellent support and customer service and I would highly recommend them.

12 January 2026
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Reply from The Brick Tile Company

Thank you for your lovely review. We’re so pleased your fireplace project turned out so well. It’s great to hear our support and reclaimed brick slips helped make the job easy and the end result looks amazing. We really appreciate the recommendation!

Rated 5 out of 5 stars

I would really recommend the Bricktile…

I would really recommend the Bricktile company, the brickslips are superb and have made our kitchen look fantastic

8 January 2026
The Brick Tile Company logo

Reply from The Brick Tile Company

Thank you so much for your recommendation — we’re delighted to hear the brick slips look superb and have transformed your kitchen.

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