A smooth business This is my first time choosing and ordering bricks, and I was helped through the process by Robina who answered all my questions and held my hand throughout, especially regarding de... See more
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Rang for brick price , spoke to Loretta who made the whole process of getting price , including vat & delivery easy . Price very good so placed order via website, really couldn’t have been easier ,h... See more
Company replied
Most pallets of bricks was chipped on corners, the type brick was facing. So it did affect our costings and quality of work, when we alerted the supplier we was told they could not doing anything ab... See more
Company replied
Arrived promptly, driver called me, agreed where the bricks should be positioned (6 pallets), craned into position exactly where required. Came home everything great! Fantastic service and very helpfu... See more
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Company details
Written by the company
Brick Wholesale is one of the largest specialist wholesalers in the UK. Our product range includes over 600 bricks from one of the best known UK manufacturers such as Wienerberger, Ibstock, Forterra, Michelmersh and many more at low wholesale pricing and second to none customer service.
Contact info
Unit A, The Triton Centre, Weston Avenue, RM20 3FN, Grays, United Kingdom
- 0203 318 0854
- support@brickwholesale.co.uk
- brickwholesale.co.uk
4.6
Excellent
551 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Bricks were as good as the sample with…
Bricks were as good as the sample with Excellent service
26 July 2023
Reply from Brick Wholesale
Dear Mona,
Thank you so much for taking the time to leave us such a wonderful review! We are delighted to hear that you are satisfied with the quality of the bricks and the level of service you received.
Ensuring that our products meet your expectations is of utmost importance to us, and we're thrilled that the bricks you received were as good as the sample.
Additionally, we strive to deliver excellent service to all our customers, and your kind words validate our efforts. We believe that exceptional service goes hand in hand with excellent products, and your satisfaction is our ultimate reward.
If you have any further projects or need any assistance in the future, please don't hesitate to reach out. We are always here to help and ensure your experience with us remains exceptional.
Best Wishes,
Loreta Grudzinskaite
Head of Sales & Customer Support
They are very good
They are very good.
Bricks got delivered on time. We found large number of broken bricks. They quickly sent replacement bricks. Responsive customer service. Would recommend.
18 July 2023
Reply from Brick Wholesale
Dear Sanjay,
Thank you for taking the time to share your experience with us.
We are glad to hear that your bricks were delivered on time. However, we apologise for the inconvenience you faced with the broken bricks.
We are pleased that our customer service team was able to promptly address the issue and provide you with replacement bricks. Your feedback helps us improve our services, and we appreciate your understanding.
If you have any further questions or if there's anything else we can assist you with, please feel free to let us know. We value your recommendation and hope to have the opportunity to serve you again in the future.
Best Wishes,
Loreta Grudzinskaite
Head of Sales & Customer Support
Very helpful
18 July 2023
Reply from Brick Wholesale
Dear Daniel,
Thank you for your review!
We're delighted to hear that you found our team to be very helpful.
Your feedback is important to us, and we appreciate your support.
If there's anything else we can assist you with or if you have any further feedback, please feel free to let us know. We look forward to the opportunity to serve you again in the future.
Best Wishes,
Loreta Grudzinskaite
Head of Sales & Customer Support
Excellent customer service and support
Excellent customer service and support. Larry went out of his way to answer all my questions and was highly professional.
17 July 2023
Reply from Brick Wholesale
Dear Mr Ahmad,
Thank you so much for leaving such a glowing review!
We're delighted to hear that you had an excellent experience. Larry is truly an asset to our company, and we're proud to have him on our team.
We believe that exceptional customer service is key to building strong relationships with our valued customers, and we're thrilled to know that Larry went above and beyond to answer all your questions. Providing thorough and professional assistance is what we strive for with every interaction.
Once again, thank you for choosing our company, and we look forward to working with you again in the future. Have a wonderful day!
Best Wishes,
Loreta Grudzinskaite
Head of Sales & Customer Support
If in doubt, just do it
I was a little dubious about ordering off the internet but it was so easy, I got confirmation straight away and had phone calls to arrange delivery. The delivery driver was brilliant and managed to get all sick pallets of bricks in to a tight space with no issues, he was very friendly. From ordering to delivery was brilliant, would definitely order from again or recommend to use this company.
19 July 2023
Reply from Brick Wholesale
Dear Laura,
Thank you so much for your wonderful review! We're delighted to hear that we could make your online shopping experience hassle-free and exceed your expectations.
We understand that ordering online can sometimes be a bit uncertain, but we're thrilled to have gained your trust and confidence in our services. Our team works diligently to ensure smooth order processing and prompt communication, and it's gratifying to know that you received timely confirmations and phone calls to arrange delivery.
We take pride in our dedicated delivery drivers who go above and beyond to ensure your items arrive safely and in great condition. We're glad to hear that the delivery driver was brilliant and friendly, making the process stress-free for you.
Your kind words and recommendation mean a lot to us. We strive to maintain the same level of excellence in our services and look forward to serving you again in the future.
Best Wishes,
Loreta Grudzinskaite
Head of Sales & Customer Support
Had to cancel the order of bricks
Had to cancel the order of bricks. Very helpful, allowed me to cancel the order a d kept me informed by phone what was going on.
Highly recommended
18 July 2023
Reply from Brick Wholesale
Dear Stephen,
Thank you for your thoughtful review! We're sorry to hear that you had to cancel your order of bricks, but we're pleased to know that our team was able to assist you throughout the process.
We're glad our customer support team could help and keep you informed about the cancellation status through phone updates.
Your recommendation means the world to us! We truly appreciate your understanding and the opportunity to assist you. Should you need our services in the future or have any questions, please don't hesitate to reach out.
Best Wishes,
Loreta Grudzinskaite
Head of Sales & Customer Support
Prompt and quality service and delivery
16 July 2023
Reply from Brick Wholesale
Dear Julie,
Thank you for your review!
We greatly appreciate your kind words and are thrilled to hear that you had a positive experience with our prompt and quality service.
Providing top-notch service and ensuring timely deliveries are our top priorities, and we're glad we could meet your expectations.
If there's anything else we can assist you with or if you have any further feedback, please feel free to let us know. We appreciate your support and look forward to serving you again in the future!
Best Wishes,
Loreta Grudzinskaite
Head of Sales & Customer Support
Great help when I phoned up
13 July 2023
Reply from Brick Wholesale
Dear Jason,
Thank you for your kind words!
We're glad we could be of assistance when you called us. Providing great help and excellent customer service is what we strive for, and we're thrilled to know that we met your expectations.
We look forward to working with you again in the future!
Best Wishes,
Loreta Grudzinskaite
Head of Sales & Customer Support
Excellent customer service
Excellent customer service. Only needed under 90 bricks and this was not a problem at all, unlike a certain other builders merchant (Traversty Dorkins)
Said what they were going to do and did it (so many companies don't!) Friendly delivery driver let us know when he'd be delivering. Would definitely use again.
13 July 2023
Reply from Brick Wholesale
Dear Pete,
Thank you for taking the time to leave us such a fantastic review! We're thrilled that you had an excellent experience with our customer service.
We understand that sometimes customers may have specific needs, and we're glad we could accommodate your request for under 90 bricks without any issues. Customer satisfaction is our priority, and we strive to be flexible and responsive to our customers' requirements.
Your recommendation means a lot to us, and we truly appreciate your support. We look forward to serving you again and providing you with more exceptional experiences. Have a fantastic day!
Best Wishes,
Loreta Grudzinskaite
Head of Sales & Customer Support
Really great driver and LOW prices
Really great driver
On time and delivered to very difficult location.:... very quickly and accurately
Builder was extremely impressed
...... What I almost forgot was that I only needed 5 packs of bricks... people have found it surprising that I saved OVER £1000 on the order (inc delivery) compared to local merchants and the "big name" Builder Merchants.....
11 July 2023
Reply from Brick Wholesale
Dear Malcolm,
Thank you for sharing your wonderful feedback with us! We are thrilled to hear that you had a positive experience with our delivery service and that the delivery driver exceeded your expectations.
We are delighted to know that the driver was not only on time but also navigated to a challenging location with ease, making sure your order reached you promptly and accurately.
Your feedback means a lot to us, and we'll make sure to share your appreciation with the delivery driver and the entire team.
We sincerely value your support, and we look forward to serving you again in the future!
Best Wishes,
Loreta Grudzinskaite
Head of Sales & Customer Support
Brilliant service
Brilliant service. Quick response to order and quicker than expected delivery. 5 star company
9 July 2023
Reply from Brick Wholesale
Dear Barbara,
Wow! Thank you for your fantastic review and the 5-star rating! We are absolutely thrilled to hear that you had a brilliant experience with our service.
Efficiency and quick responses are at the core of our mission, and we are delighted that we could meet and even exceed your expectations. Your satisfaction is our ultimate goal, and we are thrilled to know that you received your order faster than expected.
Your kind words are truly appreciated and will be shared with our entire team. It's customers like you who motivate us to continually strive for excellence.
We are grateful for your support, and we look forward to serving you again and providing you with more 5-star experiences!
Best Wishes,
Loreta Grudzinskaite
Head of Sales & Customer Support
Driver went the extra mile to help with…
Driver went the extra mile to help with getting the bricks to my address ! Bricks look good and nicely packaged
11 July 2023
Reply from Brick Wholesale
Dear Edward,
We are absolutely thrilled to read your wonderful review! Thank you for sharing your experience with our delivery service and the quality of the bricks. We couldn't be happier to hear that the driver went the extra mile to ensure your bricks were safely delivered to your address.
Moreover, we're glad that you are pleased with the quality of the bricks and that they arrived nicely packaged. We always aim to ensure that our products are of the highest standard and reach our customers in great condition.
Your feedback is truly valuable to us, and it will undoubtedly serve as an encouragement to our entire team.
We sincerely appreciate your support, and we look forward to serving you again in the future!
Best Wishes,
Loreta Grudzinskaite
Head of Sales & Customer Support
Easy to order clear arrangements for…
Easy to order clear arrangements for delivery delivery driver placed order
Where instructed with no problem
29 June 2023
Reply from Brick Wholesale
Dear Stephen,
Thank you for leaving such a wonderful review!
We are delighted to hear that your ordering experience was smooth and hassle-free.
We strive to provide our customers with a seamless and user-friendly ordering process. We are glad to know that you found it easy to place your order and that the arrangements for delivery were clear and straightforward.
Thank you for choosing us and for sharing your positive experience.
We look forward to serving you again in the future!
Best Wishes,
Loreta Grudzinskaite
Head of Sales & Customer Support
Being able to have have a company like…
Being able to have have a company like yourselves source the materials that was needed by emails and phone call's, I will say that the bricks was a perfect match so I was happy along with my customer thank you very much for the service.
28 June 2023
Reply from Brick Wholesale
Dear Steve,
Thank you for taking the time to share your positive feedback with us! We are thrilled to hear about your satisfaction with our sourcing services and the quality of the materials we provided for your project.
Our top priority is to ensure that our customers' needs are met efficiently and effectively. We understand the importance of seamless communication, and we are glad that our team was able to assist you promptly through emails and phone calls, making the process as smooth as possible.
We take pride in delivering top-notch products that meet your expectations and contribute to the success of your projects.
Your kind words serve as motivation for our team to continue delivering exceptional service and maintaining the highest standards in all that we do.
Best Wishes,
Loreta Grudzinskaite
Head of Sales & Customer Support
Excellent service
Excellent, helpful customer service and quick delivery. Competitively priced and very helpful that I was able to buy by blocks of 95 bricks rather than a pallet of 475 bricks.
26 June 2023
Reply from Brick Wholesale
Dear Audrey,
Thank you for taking the time to share your positive feedback!
We're delighted to hear that you had an excellent experience with our customer service and delivery.
We always strive to provide exceptional customer service, and we're glad to know that our team was helpful throughout your purchasing process. We understand that every project is unique, and offering the option to buy by blocks of 95 bricks instead of a full pallet of 475 bricks gives you more flexibility and control over your purchase. We're thrilled that this option was beneficial to you.
Additionally, we take pride in our competitive pricing, ensuring that you not only receive high-quality products but also great value for your money.
We appreciate your business and look forward to serving you again in the future!
Best Wishes,
Loreta Grudzinskaite
Head of Sales & Customer Support
Delivery was useless.
Driver was absolutely rude and delivered the bricks on the road. Even he was denied to have any discussion. To move the bricks to proper place, I spent £150.00
30 June 2023
Reply from Brick Wholesale
Dear Suresh,
I sincerely apologise on behalf of the driver who handled your order for their rude behaviour towards you. We take this matter very seriously and have promptly addressed it with our haulage company to ensure that such incidents do not happen in the future.
During a conversation with our customer support representative, I understand that you had different expectations regarding the level of service, and I would like to provide further clarification on our delivery terms to address your concerns. Our Delivery Terms, which are clearly stated on our website, outline that we use a third-party haulage company for the delivery of goods. For orders consisting of 1-4 packs, a tail lift lorry with a manual pump truck is used to facilitate the kerbside delivery.
I would like to emphasise that all delivery information, including any specific terms and conditions, is prominently displayed on our website. Prior to placing an order, it is essential for customers to thoroughly review and agree to these terms and conditions, which provide comprehensive details about the delivery process.
In this particular case, it is clearly stated on our website and within the terms and conditions that deliveries are made to the kerb side or road. The delivery did adhere to these guidelines. While we understand that you may have had different expectations regarding the delivery location, it is crucial for customers to carefully review the information provided before placing an order. If you have any special delivery instructions, such as delivery to a specific area or offloading with a crane, these should be included in the delivery notes or inform our Sales or Support Team prior to delivery.
Once again, I apologise for any inconvenience caused by the driver's behaviour, and I assure you that we are taking appropriate measures to prevent any such incidents from occurring in the future.
Best Wishes,
Loreta Grudzinskaite
Head of Sales & Customer Support
Confidence that when ordered that’s it’s on way, at a good price
Good price , updated all way through where order was in process from order and given delivery date that was kept to.
Will definitely use again and recommend
27 June 2023
Reply from Brick Wholesale
Dear Paul,
Thank you for your fantastic review! We are thrilled to hear that you found our prices to be good and that you were consistently updated throughout the entire order process. We're also delighted to know that the delivery date we provided was kept, and you had a positive experience overall.
We strive to offer competitive prices while maintaining excellent communication and delivering on our promises. We understand the importance of keeping our customers informed and ensuring a smooth and reliable experience from start to finish.
Your recommendation and intention to use our services again mean a lot to us. We truly appreciate your support and trust in our company.
Thank you once again for your kind words. We look forward to serving you in the future and providing you with the same level of excellent service.
Best Wishes,
Loreta Grudzinskaite
Head of Sales & Customer Support
Excellent service
Brilliant site sent out multiple samples to make sure I had the right bricks then delivered promptly
27 June 2023
Reply from Brick Wholesale
Dear Kevin,
Thank you for your wonderful review!
We are thrilled to hear that you found our site to be brilliant and that we sent out multiple samples to ensure you had the right bricks. We're equally pleased to know that your order was promptly delivered.
Sending out samples is just one of the ways we strive to make sure you have the right products for your needs.
We appreciate your kind words and the opportunity to serve you.
Best Wishes,
Loreta Grudzinskaite
Head of Sales & Customer Support
Reply from Brick Wholesale
Dear Robert,
Thank you for your amazing review! We are absolutely delighted to hear that you think we are a great company and that you enjoy working with us.
We strive to provide the best possible experience for our customers, and it brings us great joy to know that we have been able to meet your expectations. Your satisfaction and positive feedback are incredibly valuable to us.
Thank you once again for your kind words. We look forward to continuing to serve you and providing you with excellent service in the future.
Best Wishes,
Loreta Grudzinskaite
Head of Sales & Customer Support
Good quality.Fast delivery.Thank you
22 June 2023
Reply from Brick Wholesale
Dear Vilma,
Thank you for taking the time to share your feedback.
We are thrilled to hear that you are satisfied with the quality of our product and the speedy delivery service. Your kind words are truly appreciated!
We look forward to serving you again in the future.
Best Wishes,
Loreta Grudzinskaite
Head of Sales & Customer Support
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