La reduction sur le site ne correspond a rien! Après "grosse"reduction mon rabot m a coûté 206e alors que sans reduc sur n importe quel site il est a 189! La blague. J me suis fait avoir!
Company replied
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See what reviewers are saying
Produit conforme à la description qui a l air de bonne qualité, à voir à l usage
Company replied
the item was what I've order; contraire, delivery take too much time (4 weeks!)
Company replied
Dewalt drill excellent product. Super fast delivery, very good!
Company replied
Company details
Written by the company
Brico Privé est le site français leader des ventes privées dédiées au bricolage, jardinage et à l'aménagement de la maison. Nos 6 millions de membres ont accès aux plus grandes marques du secteur avec des remises allant jusqu'à -80% toute l'année par rapport aux prix du marché (Kärcher, Bosch, Facom, Stanley, Bobochic, etc.). Nous référençons également près de 100 000 produits sur catalogue.
Contact info
Toulouse, France
- 09.77.40.30.20
- support@bricoprive.com
- bricoprive.com
Reply from Brico Privé
Un Grand Merci pour ce joli 5 étoiles Alain ;)
A très vite alors sur bricoprive.com,
Karoline.
Service client au top!
24 May 2022
Reply from Brico Privé
Notre Service Client et moi-même avons été ravis de vous satisfaire Cédric :)
Nous vous remercions pour ce joli 5 étoiles ;)
A très vite sur bricoprive.com,
Karoline.
Reply from Brico Privé
Merci Frédéric ;)
A bientôt alors sur bricoprive.com,
Karoline.
Reply from Brico Privé
Je suis ravie que la qualité de nos produit vous convienne :)
Merci Marie pour ce joli 5/5 ;)
A bientôt sur bricoprive.com,
Karoline.
Excellent site
15 May 2022
Reply from Brico Privé
Un Grand Merci pour ce commentaire et ces 5 étoiles Emanuel :)
A très vite alors sur bricoprive.com,
Karoline.
Très bon Site
7 May 2022
Reply from Brico Privé
Merci Brigitte ;)
A très vite sur bricoprive.com,
Karoline.
Service nickel.
6 May 2022
Reply from Brico Privé
Un Grand Merci Jean François :=)
Nous sommes ravis de vous satisfaire :)
A très vite sur bricoprive.com,
Karoline.
Excellent service
19 April 2022
Reply from Brico Privé
Un Grand Merci pour ce commentaire et ces 5 étoiles Mustafa :)
Je suis ravie de lire votre satisfaction :=)
A très vite sur bricoprive.com,
Karoline.
service parfait
17 April 2022
Reply from Brico Privé
Je suis ravie de lire votre satisfaction Rémi ; Un Grand Merci pour ces 5 étoiles :)
A très bientôt sur bricoprive.com,
Karoline.
Article conforme à la description et…
Article conforme à la description et livraison dans les temps.
1 February 2022
Reply from Brico Privé
Ravie que votre expérience sur notre site se soit bien passée 😃
Camille de Brico Privé
Poor aftersales
Received a impact drill & driver with missing batteries, value of €103.98.
Its has been over one month trying to resolve the issue, Brico Prive are very slow to respond to emails and try anything to avoid responsibility. It has taken a paypal intervention for them to respond with this resolution...
"Unfortunately, the supplier does not have spare parts for this product.
Therefore, in order to overcome this inconvenience, I suggest that you recover your product to make a refund in the form of a voucher so that you can obtain a new item."
With this experience I would never use Brico Privé, bricoprive.com again.
Update: 14/02/2022 - Still no resolution, even after the customer service commented on this initial review.
27 January 2022
Unprompted review
Reply from Brico Privé
Merci Darren pour ce retour d'information.
Je vous présente nos sincères excuses pour cette situation.
Je vous confirme que votre dossier est actuellement en cours de traitement auprès de notre Service-Après-Vente qui vous a répondu hier par mail.
Je vous invite à leur communiquer votre réponse pour qu'il puisse intervenir dans ce sens.
Je vous remercie pour votre compréhension.
Bonne journée
Karoline.
---------------------------------------------------------------------------------------------
Bonjour Darren,
Tout d'abord, BRICO PRIVE et moi-même vous souhaitons une très Belle et Heureuse Année 2022.
Je vous remercie de me communiquer votre N° de commande afin que je puisse reprendre votre demande avec le service concerné.
Je reste à votre écoute,
Karoline.
Excellent service
16 November 2021
Reply from Brico Privé
Merci Peter :)
Je suis heureuse de l'apprendre :)
A très vite sur bricoprive.com,
Karoline.
Bad customer service, misleading info on website
Ordered in September a ceiling light and waited for over a month without the item to be even delivered! Found out that they did not even have it while it was marked available on the website. Last week two different people wrote me one confirming one date, and after one hour another apologising pushed the date further of a week. I then said I would have wrote a bad review(but guess what I did it anyway!) if they did not fully refund and finally they did. Very bad experience and customer service, and they do not know English... Avoid at all costs!
4 October 2021
Unprompted review
Reply from Brico Privé
Francesco,
I thank you for your feedback.
The very operation of private sales forces us in fact to announced shipping times between 3 and 4 weeks.
These deadlines are indicated on each online sale on the site. Then add the delivery time for the ordered product, which is generally 5 working days.
Good day,
Karoline.
-------------------------------------------------------------------------------------------
Hello Francesco,
I am sincerely sorry for this situation.
Thank you for giving me your order number in order to check the status of your order.
In the meantime, I remain at your disposal.
Sincerely,
Karoline
Reply from Brico Privé
Bonjour,
Nous sommes heureux d'avoir répondu à vos attentes :-)
A très bientôt,
Jonathan
Super rapide et efficace
1 September 2021
Reply from Brico Privé
Bonjour,
Merci pour votre commentaire qui va faire plaisir à l'ensemble de nos équipes :-)
A très bientôt,
Jonathan
WRONG GABIONS SENT…
I ordered gabions for building a wall to retain land
shown as 300x 30 x 100 part #142537 @113.9 each
The packages arrived & left as we had architect problems.
Just opened & the wrong items sent 142537 that are shown to cost 99 euros each
they are completely wrong for the job, my contractor has reconfigured them to work but we are short of the length we need.
NOT WHAT I EXPECT FROM A NATIONAL COMPANY
18 August 2021
Unprompted review
Reply from Brico Privé
Hello,
Sorry to hear that the reported problem has not yet been resolved.
Our after-sales service has your file in their hands and is doing everything possible to resolve this.
Regards,
Jonathan
Très bon service
18 May 2021
Reply from Brico Privé
Bonjour,
Merci pour votre retour d'expérience.
Nous faisons de la satisfaction de nos clients notre priorité :-)
En effet, prendre en compte votre ressenti et votre confort nous permet de répondre au mieux à vos besoins :-)
A bientôt,
Jonathan
This company can’t be trusted I have…
This company can’t be trusted I have ordered electric Redditor wan I have Received them there not working the Ceramic in the Redditor broken I have informed them about the problem since January 2021 I have not Received my Refund of 1450€ The PDG of the company have been informed I think there the same as there costumer service the only way I have to get my money back I have to take legal action against this company.
16 May 2021
Unprompted review
Reply from Brico Privé
Hi James,
Sorry to hear that the reported problem has not yet been resolved.
I contacted our after-sales service so that they treat your file as a priority.
Regards,
Jonathan
Bon materiel
29 March 2021
Reply from Brico Privé
Bonjour,
Je suis très heureux d'apprendre que votre achat vous convienne :-)
A très bientôt,
Jonathan
Service impeccable
23 March 2021
Reply from Brico Privé
Bonjour Léa,
Merci pour votre commentaire qui va faire plaisir à l'ensemble de nos équipes :-)
A très bientôt,
Jonathan
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