Nope... Don't trust Their refund policy is not clear. They say that you can return something for an 80% refund for "basically any reason" That is not accurate. I was told that i could get 23% refund.... See more
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See what reviewers are saying
I was amazed at how careful they were to double and triple check my measurements. The time it took to make and ship this beautiful gown was so quick! I never expected the quality of the fabric or th... See more
Company replied
The bridal dress was perfect in every way. The fabric, style, fit and quality was all top notch. The measurements are true to size and I could not be more impressed with it. Thank you for the very pr... See more
Company replied
Do not order from this company! I WISH I had researched more before ordering 2 wedding dresses. The return process is total BS - possibly even a complete scam. It took 13 days (and 3 emails) to even g... See more
Company replied
Company details
Written by the company
At BrideLulu, we specialize in creating stunning wedding dresses, elegant bridesmaid dresses, and glamorous gowns for all your special occasions. Our made-to-order designs ensure a perfect fit and a unique style that reflects your personal taste.
Contact info
United States
- bridelulu.com
3.7
Average
29 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The bridal dress was perfect in every…
The bridal dress was perfect in every way. The fabric, style, fit and quality was all top notch. The measurements are true to size and I could not be more impressed with it. Thank you for the very prompt delivery as well.
8 February 2026
Reply from BrideLulu
Hi Donna,
Thank you so much for your wonderful feedback! We are absolutely thrilled to hear that you love your bridal dress and that it met your expectations. It means a lot to us to know the measurements worked perfectly for you.
Thank you for choosing us for such a special occasion. Wishing you all the happiness on your wedding day and beyond! ❤️
Best,
BrideLulu
Nope..
Nope... Don't trust
Their refund policy is not clear. They say that you can return something for an 80% refund for "basically any reason" That is not accurate. I was told that i could get 23% refund. The dress that I received was of poor quality, the beading was terribly done and looks so cheap.
4 February 2026
Unprompted review
Reply from BrideLulu
Hi Erin,
Thank you for your feedback, and we sincerely apologize for the inconvenience caused. We would like to clarify our return process for you.
We do accept returns for standard sizes, and ONLY a restocking fee of 10% of the actual dress payment will be applied, as clearly stated in our return policy here: https://www.bridelulu.com/article/return-policy.html
The mention of an "80% refund" does not seem align with our official policy.
Our customer support team has been actively assisting you via email regarding your return request and after-sales service. Due to a high volume of daily inquiries and time zone differences, we strive to respond within 24 hours (excluding weekends). Please kindly check the return instructions we provided in our email.
We appreciate you raising this concern and thank you for your understanding! 🌹
Best,
Bridelulu
Fantastic experience and FABULOUS GOWN
I was amazed at how careful they were to double and triple check my measurements. The time it took to make and ship this beautiful gown was so quick!
I never expected the quality of the fabric or the fine workmanship of the sewing. I used to own a fabric store and taught sewing, so I am familiar with sewing techniques.
1 January 2026
Reply from BrideLulu
Hi Karen,
Thank you so much for sharing your wonderful experience! It's fantastic to hear how impressed you were with the attention to detail in taking your measurements and the quick turnaround. Coming from a fabric expert yourself, your praise for the fabric quality and sewing workmanship truly means a lot. 🌹🌹We are thrilled that the gown met your expectations. We sincerely appreciate you taking the time to highlight what made your experience special!😊😊
Thank you again for your kind words.
Best,
Bridelulu
Bridelulu has been absolutely the best…
Bridelulu has been absolutely the best find ever for me. I’m 6’ and 145lbs so I can’t shop in store and have a good fit. Lulubride has custom fit my gown for me twice. I ordered from them last year and got the same custom fit at the regular price. Super fast shipping from the time I placed my order.
13 January 2026
Reply from BrideLulu
Hi Lori,
Thank you so much for taking the time to share your wonderful experience with Bridelulu! We are truly delighted to hear that our custom fit has made such a positive difference for you. Helping you feel confident and beautiful is what we strive for.
We look forward to the opportunity to dress you again in the future. Thank you for trusting Bridelulu with such special moments!
Best,
Bridelulu Team
They reached out to me after a placed a…
They reached out to me after a placed a 2nd order for a dress, asking if I needed help. They initiated the communication and got me the exact color and size I needed. It fit perfectly! I'm so excited to wear it!
6 January 2026
Reply from BrideLulu
Hi Aubrey,
Thank you for sharing this wonderful feedback with us! 🥰🥰We place great importance on every customer's ordering experience, which is why we proactively followed up after your second order to ensure we could provide any assistance you might need promptly.
Hearing that the dress fits perfectly and that you are satisfied with your purchase is incredibly encouraging for us.
Your satisfaction is our greatest motivation. We hope this dress brings you many wonderful moments! Please don't hesitate to reach out if you need anything else. Thank you once again for your support!🌹
BrideLulu Team
Our wedding day was amazing
My dress arrived beautifully packaged and ready to wear. I was concerned as I had had a bad experience before with ordering on-line. Stunningly simple dress and for a petite. This was such a special dress and my now husband (we’ve been together for 14 years) was so surprised.
11 December 2025
Reply from BrideLulu
Dear Customer,
Thank you for choosing our gown!
We are genuinely delighted to hear that the dress fit you perfectly, and that it added a special touch to your significant moment. Your mention of the "stunning yet simple design" is exactly what we strive for, and the "perfect fit for a petite frame" is the highest compliment to our tailoring.
What truly moves us is knowing that this gown played a part in such an important celebration after 14 years with your partner, and that it brought you joy and surprise. This transcends a simple purchase and speaks to the special significance of our work.
We extend our warmest congratulations to you and your husband on your marriage and wish you every happiness as you begin this new chapter together. We look forward to continuing to be a trusted part of your journey in the future.
Sincerely,
Bridelulu Team
BrideLuLu - Excellent Customer Experience!
BrideLuLu is such an amazing company to do business with! I found THE perfect wedding dress for me. I was on the fence over one small detail - the color. I ordered the wrong color, but it was outside of the return window to exchange. They worked with me to get not only the right dress color, but since I had lost 50 pounds in the months that had passed, I was able to order the proper size as well. They made it right with the pricing and kept in constant contact with me. This is absolutely unheard of, especially with overseas companies. I would HIGHLY recommend BrideLuLu to ANY future brides! Not only is their selection amazing, but their customer service is unmatched.
12 November 2025
Reply from BrideLulu
Dear Kimmie,
Thank you so much for taking the time to share your wonderful experience with us! We are truly touched by your kind words and delighted to know that we helped you find the perfect wedding dress.
At BrideLuLu, we believe every bride deserves to feel confident and beautiful on her special day. It was our pleasure to assist you with the color correction and size adjustment! Congratulations on that amazing milestone 🎉
Providing exceptional, personalized service is at the heart of what we do, and it means the world to us to know that it made a difference for you.
Thank you for highly recommending BrideLuLu—we’re honored to have been a part of your journey to the aisle. Wishing you a magical wedding day and a lifetime of happiness!
Warmly,
The BrideLuLu Team
Reply from BrideLulu
Dear Tikela,
We’re so thrilled that you loved your dress, and knowing it helped you shine on your special day. Helping every bride feel confident, beautiful, and cherished is what Lulu Bride lives for.
Thank you for trusting us with your big day and for taking the time to share such kind words! Your happiness and "highly recommend" mean everything to us.
Wishing you a lifetime of love and happiness as you begin this new chapter! Thank you for letting BrideLulu be part of your beautiful story.
With all our heart,
The BrideLulu Team
DO NOT ORDER FROM THEM!
Terrible. I ordered a dress, it didn't fit so I want to return it, but I can't! There's no standardized process, customer service needs to approve it and send the return label and they are just not responding...so that's $150 I'm not getting back.... It's a sketchy site, just don't, not worth it.
9 June 2025
Unprompted review
Reply from BrideLulu
Dear Ruta,
Thanks for your feedback!
Our customer service team has contacted you via email. Please return the package according to the return procedure. We will refund you as required.
Thank you for your support and cooperation!
Best,
BrideLulu Team
This is not a reputable company
This is not a reputable company. I thought I was ordering from Lulu, not bridelulu. Although the dress is beautiful, it isn’t anywhere near a size 8 US. The return process is a nightmare. Honestly there should be a US site to return items, not overseas
12 June 2025
Unprompted review
Reply from BrideLulu
Dear Jackie,
Thank you for contacting us.
We confirm that our customer service team has responded to all your emails and provided the return process instructions per your request. Unfortunately, we have not yet received your return package at our designated facility.
To process your refund promptly, we kindly ask you to share the correct tracking number for your return shipment. Once we verify the package en route to our return address, we’ll immediately initiate your refund as requested.
We respect our customers’ independence in making purchasing decisions. To ensure the best experience, we recommend double-checking order details and confirming the seller’s authenticity before finalizing future purchases.
Should you need further assistance, feel free to reply to this email. We’re here to help!
Best,
BrideLulu
Well
Well, Never order from them. Very Inpressed. Size was perfect. I got the Dress 3 week from the time I order it. Good quality.
6 June 2025
Reply from BrideLulu
Dear Bonnie,
Thank you for your review! It's great to know the dress worked for you. And we're delighted you're pleased with the good quality.
We truly appreciate you taking the time to share your positive experience (even wrapped in a bit of playful warning 😉). Feedback like yours motivates our team to keep doing our best.
Thank you for giving BrideLulu a chance and for sticking with us! We hope you get many compliments whenever you wear your new dress!
Warm regards,
BrideLulu Team
Difficult website. Charged $23 for shipping sample
Their website does not easily show how to order swatches. The chat robot did not help at all, kept going in circles. Then I finally figured it out, and when I ordered the swatches, for $1.00 each, the website charged me $23 in shipping which I did not choose.
31 May 2025
Unprompted review
Reply from BrideLulu
Hi Kathryn,
We have successfully cancelled and refunded your order as requested.
Please note that we do not offer free shipping, so the shipping fee is selected when you place your order.
If you have any further questions, please feel free to contact us.
Sincerely,
The BrideLulu Team
Customer service
The dress did not fit, I could not get it on. I have reached out to return it but have not received anything to be able to do so.
27 May 2025
Reply from BrideLulu
Hi Laura,
Thank you for informing us about this issue! Our customer service team will contact you via email shortly to guide you through the return process and ensure a swift resolution.
We sincerely appreciate your patience and understanding as we work to resolve this matter. Please don’t hesitate to reach out if you need immediate assistance.
Best regards,
BrideLulu Team
Do not order from this company
Do not order from this company! I WISH I had researched more before ordering 2 wedding dresses. The return process is total BS - possibly even a complete scam. It took 13 days (and 3 emails) to even get a response from customer service. They asked for more details about why the dresses did not meet my expectations and asked for a photo of me in the dress (???). After responding to them, it has now been another 12 days with no response. The phone number listed on the website is also fake/"no longer in service."
24 May 2025
Unprompted review
Reply from BrideLulu
Dear Rachel,
Thank you so much for taking the time to share your feedback - your honesty helps us grow. While we are sorry that you didn't have the wonderful time you deserved, please understand that our commitment to quality will be with you at every stage of your journey.
Our customer service team has responded and sent the return process. Please check your email and follow the steps to return your order and we will ensure a full refund.
Although this chapter did not go as planned, we remain committed to being your partner and working with you to create unforgettable memories.
With sincere gratitude,
Bridelulu Team
The dress that I ordered was not fit to…
The dress that I ordered was not fit to my body even though I sent out my measurements it looks like you guys never did adjustments to the dress
22 May 2025
Reply from BrideLulu
Dear Araceli,
We are very sorry that your experience did not meet our mutual expectations. Please know that your gown was carefully custom made to your specifications - from pattern alignment to stitching tightness, every detail was carefully checked and made to the exact measurements you submitted.
We have emailed you some quality inspection images of your gown for your reference. Please check back.
Wishing you elegance and confidence in every step of the way,
Bridelulu Team
DO NOT ORDER FROM THIS SITE!!
DO NOT ORDER FROM THIS SITE!!! Absolutely terrible. The dress didn’t look nothing like the dress in the pictures. The reviews are all lies. My dress looked like a 5 year old made it with missing buttons on the back. Consumer service is terrible and hard to get a hold of. The number they have doesn’t even work. AGAIN DO NOT ORDER
FROM HERE!!!
23 May 2025
Unprompted review
Reply from BrideLulu
Dear Sherry,
Thank you for reaching out to us. Please rest assured that all our gowns are meticulously handcrafted by experienced tailors to ensure the highest quality.
We sincerely apologize for any inconvenience you may have encountered. To help resolve this promptly, could you kindly provide us with your order number? This will allow us to investigate the issue thoroughly and assist you effectively.
For further assistance, feel free to contact us directly at support@bridelulu.com. We’re here to ensure your experience with Bridelulu is nothing short of exceptional.
Looking forward to your reply.
Best regards,
The Bridelulu Team
I was worried the dress wouldn't come…
I was worried the dress wouldn't come in time but customer service assured me it would and it did! Very glad they reached out to me when I tried to cancel the order.
15 May 2025
Reply from BrideLulu
Dear Ruby,
Thrilled to read your review! We're so glad your dress arrived perfectly on time and that you're happy with it.
Hearing that we could turn your worry into satisfaction means the world to us. We strive to provide exceptional service, and your feedback is a fantastic validation of that effort.
Thank you again for choosing BrideLulu and for taking the time to share your positive experience. We truly appreciate it and hope you enjoy your dress!
Best,
BrideLulu Support Team
Customer Service
Customer Service
Customer service was great. I had a question as I thought I had an item missing but they were responsive and very helpful / polite. Not to mention everything that I had requested was received - I just need stronger prescpriton glasses. ;)
22 May 2025
Reply from BrideLulu
Dear Jane,
Thank you sincerely for your unwavering support and trust in Bridelulu. It is truly an honor to be part of your special moments through our creations.
Your confidence in us fuels our passion to continuously elevate every detail – from the precision of our hand-stitched designs to the personalized service we strive to deliver.
Wishing you joy and beauty in every step ahead. We’re always here to celebrate life’s elegance with you.
Warm regards,
The Bridelulu Team
I have tried emailing to return the…
I have tried emailing to return the dress and am not getting a response.
30 April 2025
Reply from BrideLulu
Dear Janna,
We are sorry for the inconvenience.
Our Customer Service Team has tried to contact you via email and SMS to explain the possible errors that caused us not to receive the email reminder. Please check the message.
Please contact us via email if you have any questions. We will respond ASAP.
Email: support@bridelulu.com
Our Customer Service Team leaves the office on weekends.
Best,
Bridelulu Team
Communication and the beautiful dress
The communication about the size of the dress, as well as the abrupt response to my emails and the effort to understand every detail, was fantastic, but what was even better was my dress, which I fell in love with, as did everyone at my wedding.
2 April 2025
Reply from BrideLulu
Dear Evrim,
We are so glad to hear that you are satisfied with the dress you received!
We are also honored that this dress can be the witness of your important moment on our behalf:)
Thank you for your support and trust in us! We wish you all the best!
Best regards,
BrideLulu Team
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