Bridgewood & Neitzert Reviews 

382
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I took my Cello into Bridgewood and Neitzert for a new bridge and asked what else might make it sound better. Gary fitted an Akusticus tailpiece and a carbon endpin unit as well as gluing various poi... See more

Company replied

Rated 5 out of 5 stars

Really fast service and it's the most beautiful bow! Looks fantastic and it has ice balance and the sound so far on a modern instrument is good but hoping to get a baroque cello soon.

Company replied

Rated 5 out of 5 stars

Bridgewood & Neitzert have set me up with two beautiful Baroque cellos over the last five years. The latest old instrument they have returned from its modern set-up giving me exactly what I’d hoped fo... See more

Company replied

Rated 5 out of 5 stars

Bridgewood and Neitzert were quick to respond to my query about string gauges and choosing the most appropriate strings for baroque playing. The information sent on this was really informative. The o... See more

Company replied

Company details

  1. #28 of 45 best companies in Musical instrument shop
  2. #3 of 8 best companies in Musical instrument manufacturer
  3. #3 of 4 best companies in Musical instrument rental service
  4. #4 of 6 best companies in Musical instrument repair shop
  5. #7 of 9 best companies in Used Musical Instrument Shop
  6. #1 of 2 best companies in Violin shop

About Bridgewood & Neitzert

Written by the company

Founded in 1982 we are recognised as one of the UK’s leading violin dealers, restorers, and makers offering a complete service to all string players from students to professionals, running a large-scale repair and restoration workshop operating to the most exacting and precise standards.

Whether modern, classical or baroque our expertise and knowledge have served musicians in achieving optimal sound, cared for by gifted craftsmen/musicians.

Visit our website for more information

Contact info

4.8

Excellent

TrustScore 5 out of 5

382 reviews

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4.8

All reviews

(382)

45 reviews in the last 12 months

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Rated 5 out of 5 stars

Exactly What I Needed

After a long search, I finally found a replacement strap for my BAM viola case at Bridgewood and Neitzert. The price was very reasonable, and my order arrived in neat, secure packaging. Couldn't be happier—awesome service!

29 September 2025
Rated 5 out of 5 stars

Brexit-Folgen

From England to Italy: customs fees + delays at clearance, so be patient! Ordered 24/07/2025, arrived 12/08/2025—honestly, that’s fast!

24 July 2025
Rated 5 out of 5 stars

A fabulous resource in the hands of people who know what they’re doing

Bridgewood & Neitzert have set me up with two beautiful Baroque cellos over the last five years. The latest old instrument they have returned from its modern set-up giving me exactly what I’d hoped for. Gary really understands how to achieve great results.

15 July 2025
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Reply from Bridgewood & Neitzert

Dear Paul,

We are immensely grateful for your excellent review. It is a great pleasure to know that you are delighted with the beautiful Baroque cellos we have restored and set-up for you over the years.

Our team's dedication to achieving the finest results from these wonderful old instruments is at the heart of what we do. We are so pleased that the recent return to a period set-up has met your exacting expectations.

We thank you again for your trust and commendation, and we look forward to assisting you with any future needs at our violin shop in London.

Sincerely,
Gary Bridgewood

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