Bridgman Luxury Furniture - Cheltenham Reviews 103

TrustScore 4.5 out of 5

4.7

Regent Street 50, GL50 1HA Cheltenham, England, GB


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Rated 5 out of 5 stars

We wandered into the shop at the early stage of looking at garden furniture for our new home. Elee approached us and made discrete enquiries about what we wanted, then showed us around and, crucially... See more

Company replied

Rated 5 out of 5 stars

Mauro Piga was tremendously helpful, and spent time showing us options in an unhurried way. We ordered 2 items of SNUG sofa in a box furniture, and Mauro followed up to ensure that the delivery had ta... See more

Company replied

Rated 5 out of 5 stars

I went to the store in Cheltenham because it stocked a modular sofa that I wanted to try... and came away having ordered something completely different! Mauro Piga, the showroom manager, was really he... See more

Company replied

Rated 5 out of 5 stars

Mauro went above and beyond to meet my requirements. We discussed a whole heap of options and he followed these up with detailed drawings so I could properly work out which would be the best fit for m... See more

Company replied


Company details

  1. #103 of 396 best companies in Home Furniture Shop
  2. #24 of 98 best companies in Garden
  3. #56 of 198 best companies in Garden centre
  4. #23 of 118 best companies in Garden Furniture Shop
  5. #14 of 76 best companies in Outdoor furniture shop
  6. #32 of 90 best companies in Sofa store

About Bridgman Luxury Furniture - Cheltenham

Written by the company

The world's leading designers and suppliers of quality home & garden furniture. Spend more time enjoying your home & garden with comfortable, quality furniture. SHOP GARDEN SHOP HOME SHOP SOFAS ORDER a catalogue FIND A SHOWROOM

Bridgman Luxury Home & Garden Furniture

Written by the company

Family Run Business for Over 40 Years
Indulge in the handmade British luxury of Bridgman furniture and create special moments in your home and garden as you entertain and enjoy stress-free relaxation. Our collections of dining and lounging furniture have all been carefully crafted using quality materials that are not only low maintenance, but weatherproof. Our award-winning furniture has transformed spaces in the UK and beyond. Browse online today or visit one of our seven showrooms.
The UK's Only Fully Waterproof Cushions
With the development of our fully waterproof cushions, you no longer have to worry about stains, spillages or the erratic English weather. Whether it’s coffee or red wine, spillages just wipe straight off and are simple to clean. The fully waterproof cushions are exclusive to Bridgman and are made to specifically fit Bridgman home and garden furniture. Browse our fully waterproof cushion collections.
Extended Guarantees & Fast Delivery
With customer satisfaction at the top of our priority list, we offer extended guarantees of up to 10 years across our most popular ranges - giving you peace of mind at all times. And unlike many retailers often taking weeks on end to deliver, we hold vast stocks and offer fast, free delivery - allowing you to make the most of your new furniture as quickly as possible!

Fast, Free Delivery & 30 Day Money Back Guarantee

Enjoy fast-track premium delivery & guaranteed returns

Enjoy fast-track premium delivery & guaranteed returns
We offer fast and free delivery within days on all orders with our premium 1-man delivery service and we also offer a premium 2-man delivery service. We're confident that you will be happy with your purchase, but if that isn't the case, we offer a 30 day money back guarantee.

Contact info

  • Regent Street 50, GL50 1HA, Cheltenham, England, United Kingdom

  • 01452 929744

4.7

Excellent

TrustScore 4.5 out of 5

103 reviews

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Rated 5 out of 5 stars

Polite kind service Very efficient and…

Polite kind service Very efficient and quality product

19 March 2026
Unprompted review
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Reply from Bridgman Luxury Furniture - Cheltenham

Hello Carole,

Thank you for your lovely review!

We're so pleased to hear that you found our service polite, kind, and efficient. It’s also great to know you’re happy with the quality of your product.

We really appreciate your feedback and hope you enjoy your purchase for many years to come.

Warm wishes from The Bridgman Team.

Rated 5 out of 5 stars

Absolutely loved my dinning room…

Absolutely loved my dinning room chairs. Service was great tooooo!!!

16 February 2026
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Reply from Bridgman Luxury Furniture - Cheltenham

Hello Suzi,

Thank you so much for your lovely review!

We’re thrilled to hear that you absolutely love your dining room chairs, and we’re just as pleased that you found the service great, too!

We really appreciate you taking the time to share your feedback and hope you enjoy your chairs for many years to come.

Warm wishes from The Bridgman Team.

Rated 1 out of 5 stars

You would expect using a company like…

You would expect using a company like this would be better than a garden centre……wrong !
It took nine months to receive the full order so was unable to use it in the summer months when order was made in March . They have compensated for their errors but on our request and not their decision .

28 March 2025
Unprompted review
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Reply from Bridgman Luxury Furniture - Cheltenham

Good afternoon Nicola,

Thank you for taking the time to leave a review.

We can only apologise for the issues you experienced with your order and for the frustration this caused. We did look into this matter for you and, unfortunately, we were experiencing delays with our bespoke cushion supplier at the time.

We’re very sorry that the cushions were not delivered all at the same time and fully understand how disappointing this must have been. Regrettably, this delay was completely outside of our control. As a gesture of goodwill, we also offered complimentary scatter cushions, and we hope this went some way towards resolving the situation.

Thank you for your patience and understanding.

Warm wishes from The Bridgman Team.

Rated 5 out of 5 stars

Amazing Service and Product

I don't often write reviews, but on this occasion I must because we have had our sofa from Bridgman for nearly a year now, and it's easily one of my favourite purchases for our home. The quality, finish, and durability have definitely met our expectations, with the Aquaclean technology making a noticeable difference in everyday use.

I must mention how fantastic Elee was throughout the entire sales and post-sales process. No pushy sales tactics, but instead she supported us expertly during the purchase. I still remember when we re-visited the showroom to look at other items, and not only did she recognise us, but she even remembered my name! My mum has now also bought a Bridgman sofa, and she is equally delighted.

I would happily buy another product from Bridgman and Elee. Thank you!

25 October 2024
Unprompted review
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Reply from Bridgman Luxury Furniture - Cheltenham

Good afternoon Luke,

Thank you so much for taking the time to share your experience; and for such a thoughtful review!

We’re delighted to hear how happy you are with your sofa even after a year, and that the quality and Aquaclean fabric have lived up to expectations.

It’s wonderful to know Elee made the whole process so enjoyable and memorable; she truly takes pride in delivering exceptional service. We’ll be sure to pass along your kind words to her.

We’re also thrilled to hear your mum loves her Bridgman sofa too!

Thank you again for your continued support; we hope you both enjoy your furniture for many years to come.

Warm wishes from The Bridgman Team.

Rated 5 out of 5 stars

Just placed an order in Cheltenham…

Just placed an order in Cheltenham through Elee. Great service, very efficient and easy. Looking forward to receiving my new chair before Christmas.

13 October 2025
Unprompted review
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Reply from Bridgman Luxury Furniture - Cheltenham

Dear Emma,

Thank you so much for your order and the lovely review!

We’re delighted to hear Elee and our Cheltenham team made everything easy and efficient. We’ll keep you updated and ensure your new chair arrives well before Christmas.

If there’s anything else you need in the meantime, just let us know; we’d love to see a photo once it’s in place.

Warm wishes from The Bridgman Team.

Rated 5 out of 5 stars

Excellent service from Elee.

Excellent service from Elee.

7 September 2025
Unprompted review
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Reply from Bridgman Luxury Furniture - Cheltenham

Hello Ceri,

Thank you for your kind words.

We’re delighted to hear you received excellent service from Elee. We’ll be sure to share your feedback with her.

Warm wishes from The Bridgman Team.

Rated 5 out of 5 stars

We had a lovely experience visiting…

We had a lovely experience visiting Bridgman Luxury Furniture in Cheltenham today. Elee who looked after us was able to answer all our questions and more and we ended up purchasing a lovely new sofa, thanks Elee, this is a lovely retailer and a credit to our town.

6 September 2025
Unprompted review
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Reply from Bridgman Luxury Furniture - Cheltenham

Good morning Paul,

Thank you for your wonderful review.

We’re so pleased to hear you had such a lovely experience at our Cheltenham showroom and that Elee was able to assist you so thoroughly.

Congratulations on your new sofa, we’re sure it will make a beautiful addition to your home.

We’ll be sure to pass on your kind words to Elee, who will be delighted. We’re proud to be part of the Cheltenham community, and it means a lot to hear such positive feedback.

Warm wishes from The Bridgman Team.

Rated 5 out of 5 stars

Elee who I spoke to on the phone…

Elee who I spoke to on the phone couldn’t have been more knowledgeable and helpful

25 August 2025
Unprompted review
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Reply from Bridgman Luxury Furniture - Cheltenham

Hello Alison,

Thank you for sharing your feedback! We’re so pleased to hear that your experience with Elee was so positive.

It’s wonderful to know she was able to provide the knowledge and support you needed, our team takes great pride in making the process as smooth and helpful as possible.

I’ll be sure to pass on your kind words to Elee, she’ll be delighted to hear them. We truly appreciate you taking the time to recommend us, and we look forward to helping you again in the future.

Warm wishes from The Bridgman Team.

Rated 5 out of 5 stars

Bridgman Richmond Sofa

Elee at Bridgman was wonderful and helped enormously throughout our decision making process. We are really pleased with the Richmond Sofa Set we have purchased.

23 August 2025
Unprompted review
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Reply from Bridgman Luxury Furniture - Cheltenham

Hello Stephen,

Thank you for sharing your feedback!

We’re so pleased to hear that you’re delighted with your new Richmond Sofa Set. It’s a beautiful choice, and we’re thrilled that Elee was able to support you throughout the decision-making process.

We’ll make sure your kind words are passed on to her, she’ll be so pleased to know her help made such a difference.

We hope you enjoy many relaxing moments with your new furniture, and we look forward to welcoming you again in the future.

Warm wishes from The Bridgman Team.

Rated 5 out of 5 stars

Five star service at Bridgman Cheltenham

Elee Venter from the Cheltenham branch was extremely helpful and enabled us to purchase exactly what would suit our needs. She was highly attentive, whilst allowing us the time to try out the different furniture styles at our leisure. A perfect example of sales professionalism.

15 August 2025
Unprompted review
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Reply from Bridgman Luxury Furniture - Cheltenham

Dear Christina,

Thank you for your wonderful five-star review!

We’re so pleased to hear that Elee provided such attentive and professional service at our Cheltenham showroom. It’s great to know she was able to guide you in finding the perfect furniture while also giving you the time and space to explore at your own pace.

We’ll be sure to share your kind words with Elee; she’ll be delighted to know her support made your experience so positive.

We hope you enjoy your new furniture and look forward to welcoming you again in the future.

Warm wishes from The Bridgman Team.

Rated 5 out of 5 stars

Helpful staff, fabulous furniture

Elée from the Cheltenham store was incredibly helpful and managed to secure us an ex-display set of the range we were looking for even though it was out of stock online. We have been delighted with the Bridgman outdoor furniture we already own and were looking to get some additional pieces.

9 August 2025
Unprompted review
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Reply from Bridgman Luxury Furniture - Cheltenham

Dear Alison,

Thank you for your wonderful feedback. We’re so pleased to hear that Elée at our Cheltenham store was able to help you secure the perfect ex-display set, especially when it was no longer available online.

It’s fantastic to know you’re already enjoying your Bridgman furniture and that you’ve chosen to add more pieces to your collection. We hope your new additions bring you just as much comfort and enjoyment for many years to come.

I’ll make sure Elée and the Cheltenham team hear your kind words, they’ll be delighted to know their efforts made such a difference.

Warm wishes from The Bridgman Team.

Rated 5 out of 5 stars

Very helpful and attentive

A warm welcome on entering the Cheltenham Bridgman shop but Elee.
So very helpful , attentive and friendly.
Wonderful service and look forward to our new garden furniture to be delivered soon.

14 July 2025
Unprompted review
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Reply from Bridgman Luxury Furniture - Cheltenham

Hello Suzanne,

Thank you for your lovely review!

We’re so pleased to hear you received such a warm welcome at our Cheltenham showroom and that Elee made your visit so enjoyable. It’s always our aim to provide attentive and friendly service, so your kind words truly mean a lot.

We hope you absolutely love your new garden furniture when it arrives, and we look forward to welcoming you back again in the future!

Warm wishes from The Bridgman Team.

Rated 5 out of 5 stars

Confident knowledgeable and courteous staff


Confident, Knowledgeable, and courteous staff.

The knowledge of the products and the quiet confidence and courteous manner with which Elee and Carly explained all details in person and later in follow up phone calls.

9 July 2025
Unprompted review
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Reply from Bridgman Luxury Furniture - Cheltenham

Dear Jeremy,

Thank you so much for your kind words and thoughtful review!

We’re delighted to hear that Elee and Carly made such a positive impression with their confident, knowledgeable, and courteous approach.

It’s wonderful to know that their clear communication and follow-up support helped you feel well-informed and reassured throughout the process.

Your feedback means a lot to us, and we’ll be sure to pass your appreciation on to them both!

Warm wishes from The Bridgman Team.

Rated 5 out of 5 stars

Great advice and customer service from…

Great advice and customer service from Elee !

23 June 2025
Unprompted review
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Reply from Bridgman Luxury Furniture - Cheltenham

Dear Bridgman Customer,

Thank you for your kind words!

We’re so pleased to hear that Elee provided you with great advice and excellent customer service. She always strives to make every experience smooth and enjoyable, and your feedback means a lot.

We look forward to welcoming you back again soon.

Warm wishes from The Bridgman Team.

Rated 5 out of 5 stars

Elee was really helpful and was quick…

Elee was really helpful and was quick to find parts from our previous orders as well as sending the payment link for a seamless process.

23 June 2025
Unprompted review
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Reply from Bridgman Luxury Furniture - Cheltenham

Hello Charles,

Thank you so much for your lovely review!

We’re delighted to hear that Elee was able to assist you so efficiently. It’s wonderful to know she made the process seamless by quickly locating your previous order details and arranging payment with ease.

We’ll be sure to pass on your kind words to her and we look forward to helping you again in the future.

Warm wishes from The Bridgman Team.

Rated 5 out of 5 stars

An employee to be proud of…

I was greeted by a professionally dressed young woman, who was polite and knowledgeable. She was a delight to deal with and put my concerns about the higher pricing down to quality and durability. I intend to save a little more and buy from this Lady.

24 June 2025
Unprompted review
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Reply from Bridgman Luxury Furniture - Cheltenham

Dear Mark,

Thank you so much for taking the time to share your experience.

We're absolutely delighted to hear that Elee made such a positive impression with her professionalism, knowledge, and thoughtful approach.

It's wonderful to know she was able to reassure you about the value and quality of our products we truly believe in offering lasting craftsmanship worth investing in.

We’re looking forward to welcoming you back when the time is right, and Elee will be thrilled to assist you again.

Warm wishes from The Bridgman Team.

Rated 5 out of 5 stars

Delivery arrived on time

Delivery arrived on time. MARK and his coworker were brilliant very efficient, very capable and friendly. Product is good quality and looks wonderful.

23 June 2025
Unprompted review
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Reply from Bridgman Luxury Furniture - Cheltenham

Hello Bryn,

Thank you so much for your kind feedback!

We're delighted to hear that your delivery arrived on time and that Mark and his colleague made such a great impression.

We'll be sure to pass on your lovely comments to them; they’ll be thrilled to know their efficiency and friendliness stood out.

It’s also fantastic to hear you're pleased with the quality and look of your product. We hope it brings you enjoyment for many years to come.

Warm wishes from The Bridgman Team.

Rated 5 out of 5 stars

Elee's helpful advice

Elee was always so helpful and remembered both my son and I when we visited.
My son's sofa was so perfect thast I had to buy a new sofa myself with Elee's perfect advice

21 June 2025
Unprompted review
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Reply from Bridgman Luxury Furniture - Cheltenham

Dear Susan,

Thank you so much for your kind words and for taking the time to leave such a lovely review!

We’re thrilled to hear that Elee made such a positive impression on both you and your son.

It’s always our goal to provide a warm, personal service, and knowing that Elee remembered you and helped you find the perfect sofa, twice! It truly means the world to us.

We hope both you and your son are loving your new sofas, and we look forward to welcoming you back again in the future.

Warm wishes from The Bridgman Team.

Rated 5 out of 5 stars

Elee guided me through the various…

Elee guided me through the various styles of outdoor furniture available and was very professional in her approach. I was extremely pleased with the choice made.

2 June 2025
Unprompted review
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Reply from Bridgman Luxury Furniture - Cheltenham

Hello Angela,

Thank you so much for your kind words!

We're thrilled to hear that Elee provided you with a professional and helpful experience while guiding you through our outdoor furniture range.

It’s always our goal to make choosing the perfect pieces as enjoyable and seamless as possible.

We're delighted you're pleased with your selection. We hope it brings you joy for years to come!

Warm wishes from The Bridgman Team.

Rated 5 out of 5 stars

Excellent sales lady

Excellent sales lady. Noting asked was any trouble, quick to respond to any question. Elee is a great contact in Bridgman. I would highly recommend Elee to anyone. My wife and I wish her all the best with her future.

13 June 2025
Unprompted review
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Reply from Bridgman Luxury Furniture - Cheltenham

Hello Nicholas,

Thank you so much for your thoughtful review and kind words about Elee!

We’re thrilled to hear that she made your experience such a positive one. Her responsiveness and helpful nature are just a few of the qualities that make her a valued member of our team.

We’ll be sure to pass along your lovely message; it will mean a great deal to her.

Your recommendation is truly appreciated, and we wish you and your wife all the best as well.

Warm wishes from The Bridgman Team.

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