From the initial help to decide and purchase, to the ongoing updates, to delivery, everything went very well. Particular mention must be made concerning how helpful Paul was at initial point of sale a... See more
Company replied
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From the initial help to decide and purchase, to the ongoing updates, to delivery, everything went very well. Particular mention must be made concerning how helpful Paul was at initial point of sale a... See more
Company replied
Visited Tunbridge Wells showroom, which is managed by Paul. Paul was extremely helpful and knowledgeable, and understood (and remembered) our needs and preferences. Very good, personal service during... See more
Company replied
Paul at the Tunbridge Wells store was super helpful, attentive, responsive and sorted our new sofa that we can't wait to try out.
Company replied
Lucas was informative and friendly. The ordering through to delivery of the sofa was seamless.
Company replied
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Calverley Road 53A, TN1 2TU, Royal Tunbridge Wells, England, United Kingdom
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Mark and Courtney are polite, thoughtful and very efficient.
Excellent job!!

Reply from Bridgman Luxury Furniture - Royal Tunbridge Wells
Visited Tunbridge Wells showroom, which is managed by Paul. Paul was extremely helpful and knowledgeable, and understood (and remembered) our needs and preferences. Very good, personal service during both visits and excellent written communication (e-mails) throughout the interim period. We are delighted with our purchase of outdoor furniture, which is very stylish, well made and comfortable. An excellent shopping experience, very pleased!

Reply from Bridgman Luxury Furniture - Royal Tunbridge Wells
Paul at the Tunbridge Wells store was super helpful, attentive, responsive and sorted our new sofa that we can't wait to try out.

Reply from Bridgman Luxury Furniture - Royal Tunbridge Wells
From the initial help to decide and purchase, to the ongoing updates, to delivery, everything went very well. Particular mention must be made concerning how helpful Paul was at initial point of sale and the delivery team who where very quick and charming. Very pleased with the two sofas we purchased and would certainly go back when we need more furniture

Reply from Bridgman Luxury Furniture - Royal Tunbridge Wells
We were given an efficient service from purchase to delivery.

Reply from Bridgman Luxury Furniture - Royal Tunbridge Wells
Had a wonderful experience at Bridgman Luxury Home Furniture in Tunbridge Wells last Friday. Paul went above and beyond—friendly, knowledgeable, and incredibly dedicated throughout the whole process. The store offers an excellent selection of high-quality sofas with a wide range of beautiful fabrics to choose from. Would definitely recommend Bridgeman to anyone seeking a quality sofa and great customer service.

Reply from Bridgman Luxury Furniture - Royal Tunbridge Wells
An exceptionally obliging and helpful attendant who was prepared to give 110%. Paul even moved his displays around to help us see how it might look in our home.

Reply from Bridgman Luxury Furniture - Royal Tunbridge Wells
Outstanding sales support from Paul on the Tunbridge Wells team. Unfortunately we didn’t end up buying from them but did a great job supporting our queries and interests.

Reply from Bridgman Luxury Furniture - Royal Tunbridge Wells
Went into the shop in Tunbridge wells to have a look around and the sale’s man Alan was so very helpful, he had a good knowledge of the products. You do not get too much customer service today, so was very pleased with his service and friendliness.

Reply from Bridgman Luxury Furniture - Royal Tunbridge Wells
Raga and Ionut did a great job in delivering and assembling our new Bridgman sofa bed to our apartment. They were also both polite, respectful of our property and informative in regard to our purchase.

Reply from Bridgman Luxury Furniture - Royal Tunbridge Wells
I recently purchased a sofa from Bridgman, and I couldn’t be happier with both the product and the service. The sofa itself is not only stylish and comfortable but also built with quality craftsmanship that has truly enhanced my living space.
I would especially like to commend Paul Chandler, the Showroom Manager, for his exceptional assistance. From the moment I walked in, Paul was attentive, knowledgeable, and incredibly helpful. He patiently answered all of my questions and provided valuable insights that helped me choose the perfect sofa for my home. His professionalism and friendly demeanor made the entire buying process a pleasure.
Overall, my experience with Bridgman has been outstanding, and I highly recommend them to anyone in search of quality furniture paired with top-notch customer service.

Reply from Bridgman Luxury Furniture - Royal Tunbridge Wells
Paul made our visit so enjoyable. He explained everything and had obviously taken note from emails that we had had in the past. He recommended garden sets for us and we ended up buying a beautiful outdoor sofa, chairs and coffee table.
Would definitely recommend.

Reply from Bridgman Luxury Furniture - Royal Tunbridge Wells
We purchased a sofa bed from this company. Beforehand, we'd gone to a few furniture stores before stumbling across Bridgman quite by accident. I didn't know the company until this point. As soon as we looked in the shop, we were given first rate service by Paul, who showed us exactly the product we were looking for. The quality of the product beat all other sofa beds we had seen that day hands down. We left the shop feeling very pleased. The sofa bed has now arrived and we are very happy with it and the highly personalised and professional service provided by Paul. Would definitely purchase from there again.

Reply from Bridgman Luxury Furniture - Royal Tunbridge Wells
The single sofa bed is just perfect and very easy to open and close. The sale, the delivery and the after sale service have all been great and the bed itself is very comfortable.

Reply from Bridgman Luxury Furniture - Royal Tunbridge Wells
Very knowledgeable manager who was friendly but not at all pushy. We have dogs and it is great to have a good quality sofa that has sturdy materials we know won’t be ruined!

Reply from Bridgman Luxury Furniture - Royal Tunbridge Wells
Excellent service during purchase and delivery (by Dan and Ali) . Very pleased with the table.

Reply from Bridgman Luxury Furniture - Royal Tunbridge Wells
Samantha was really good walking us through the available options and made it easier to make our choices. Sofa looks really good.

Reply from Bridgman Luxury Furniture - Royal Tunbridge Wells
All personal were helpful and informative and the quality of the furniture is excellent. Highly recommended

Reply from Bridgman Luxury Furniture - Royal Tunbridge Wells
We have had Bridgman garden furniture for about 20 years and it us still in excellent condition.
If we have needed any information the company has always responded positively. Thoroughly recommend them.

Reply from Bridgman Luxury Furniture - Royal Tunbridge Wells
Well what can I say apart from first class excellence from Samantha. She is a delight and helped us buy some great furniture and more importantly she is a world of wisdom with the options and styles and her interior design eye is exceptional.
I will definitely be going back for more help as we need to finish off furnishing our home in T Wells.
Oh and did I mention the best coffee too.
Thanks Sam.

Reply from Bridgman Luxury Furniture - Royal Tunbridge Wells
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