Brighterly Reviews 728

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and teachers for their patience, kindness, and engaging teaching methods, which make learning enjoyable and effective. Many people highlight the significant improvements in their children's understanding and confidence across various subjects, particularly math and English, attributing this success to the supportive and adaptable approach of the educators. The overall service and product are frequently described as excellent, with consumers appreciating the flexibility and the positive impact on their children's learning. However, some customers also noted issues with customer service, describing follow-up calls as aggressive and pushy. A few other people felt that the demo lessons were more focused on sales than actual teaching, and some experienced difficulties with communication, including language barriers with certain tutors and inconsistent information. There were also occasional reports of technical issues, such as blurry transmissions, and some found the tutoring level to be too easy or not engaging enough for their child.

What people talk about most

Staff

Clients share positive opinions on staff, frequently praising their professionalism, patience, and engaging... See more

User experience

Users describe positive interactions with user experience. Many reviewers highlight the platform's ease of... See more

Service

Reviewers highlight positive aspects of service, with many praising the flexibility in scheduling and the... See more

Product

Customers consistently note positive experiences with the product. Many reviewers describe the program as... See more

Customer service

People report ambiguous experiences with customer service. Many customers express frustration with the lack... See more

Based on these reviews

Rated 5 out of 5 stars

We have two amazing tutors. Mr Nathaniel and Miss Victoria. They are patient, kind, and caring. They explain and ask questions to check for understanding. They allow some time for “ice breakers” (fun... See more

Rated 5 out of 5 stars

My daughter usually dislikes reading and studying, so it has always been a challenge to keep her engaged with learning. Since starting classes with Mr. Sam at Brighterly, that has completely chang... See more

Rated 5 out of 5 stars

I’m so glad I choose brighterly for my granddaughter. It took her a little bit to warm up to the teacher. The teacher made her feel so comfortable, confident the way he explained everything to her he... See more

Rated 5 out of 5 stars

We were really very pleased. Our daughter is just learning English and thanks to lessons, her English reading, writing and reading comprehension skills have improved greatly. Our teacher is very pati... See more


Company details

  1. Educational institution

Written by the company

Brighterly is an online math and reading platform offering live 1-on-1 classes for students in Grades 1–9.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

728 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Math lesson experience

His math tutor experience was wonderful said ,Jaxson, he said she was very easy to follow and he understood everything he so excited about continue on with his math lessons..

14 January 2026
Unprompted review
Rated 1 out of 5 stars

Don’t act too smart

Don’t act too smart. Why are you cheating people. Giving demo by one teacher and next classes by another teacher.

14 January 2026
Unprompted review
Brighterly logo

Reply from Brighterly

Hi Sireesha,

Thank you for sharing your experience.

In some cases, the demo lesson is conducted by the tutor who can accommodate the requested time the fastest, while ongoing lessons are assigned based on long-term availability and the best fit for the student’s schedule. We agree this should be communicated more clearly upfront, and we’ll take your feedback back to the team.

We appreciate you giving us a chance and taking the time to share this with us.

Kind regards,
Brighterly Team

Rated 1 out of 5 stars

My daughter Nila felt the tutoring…

My daughter Nila felt the tutoring level was very easy and this is not the way we expected

13 January 2026
Unprompted review
Brighterly logo

Reply from Brighterly

Dear Sumathi,

Thank you for sharing your feedback with us. We truly appreciate you letting us know about Nila’s experience.

We’re sorry to hear that the tutoring level felt too easy for her and did not meet your expectations. We'd love her to feel both challenged and engaged in every session. Every child learns differently, and we genuinely want to ensure that each kid feels motivated and excited during our sessions.

We would be happy to offer another free demo class, designed specifically with topics from our advanced learner curriculum, so we can better match the lesson to her level and learning needs. Based on this session, we can better understand her strengths and ensure she is placed at the right level going forward.

Please feel free to reach out to our support team to discuss the final details and schedule the new demo class at a time that works best for you. We truly care about providing the best possible learning experience for Nila and value your trust in us.

Warm regards,
Brighterly team.

Rated 5 out of 5 stars

Mark is a great tutor

Mark is a great tutor. He is very patient with my Autistic son. He is very good at explaining concepts in a way that my son can understand. My son would have melt downs when doing math homework but since working with Mark, there have been no meltdowns! I am confident that with time and Mark's help, my son will eventually catch up to his grade level.

12 January 2026
Unprompted review
Rated 3 out of 5 stars

Good class, but very pushy follow up call!

The demo call was good, the tutor was patient and friendly, but the follow up calls were incessant, pushy and salesy! I told them I was looking at other programs and wouldn't make a decision right away and the guy on the phone kept saying we can compromise. Compromise? On my child's education?! Absolutely not! That call alone completely turned me off from this program and I will not be purchasing it!

10 January 2026
Unprompted review
Brighterly logo

Reply from Brighterly

Dear Amy,
Thank you for your honest feedback. We’re glad to hear you enjoyed the demo lesson and that the tutor felt patient and friendly.
Thank you for bringing the follow-up communication to our attention. Our agents reach out because they want to be helpful and answer any questions, but it’s clear from your experience that the follow-up felt more persistent than you expected.
We’ll make sure this feedback is shared internally and reflected in how we approach post-demo communication going forward.
All in all, thank you for giving us a try and for taking the time to share this.
Kind regards,
Brighterly Team

Rated 4 out of 5 stars

Tutors were great with my kiddos

Tutors were great with my kiddos. They were encouraging and supportive during the demo sessions. My girls enjoyed it as well. The only concern I observed was a bit of language barrier. I am bilingual, so I do not have a problem understanding someone else who's bilingual and English is not their native language. But I noticed my girls were struggling a bit understanding their tutor because of their accent.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Great company.

Brighterly has been an excellent experience for my child. The lessons are engaging, well-structured, and tailored to the student’s level. The tutors are patient, professional, and truly focused on understanding rather than memorization. I highly recommend Brighterly to any parent.

7 January 2026
Unprompted review
Rated 5 out of 5 stars

100% recommend

Teacher Mark is very knowledgeable and friendly. He is always prompt to sessions and makes sure that my daughter understands what she is doing before moving on. He provides homework and reviews it with her as well. I am a teacher myself, but I cannot work with my daughter and teacher Mark definitely gets the job done.

31 December 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look