Brighterly Reviews 

968
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 544 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the dedicated teachers make learning fun, helping children improve their academic skills and develop self-confidence during engaging one-on-one sessions. Parents find the platform very convenient for busy schedules and note that children look forward to their interactive lessons. However, some reviewers were not happy with occasional scheduling issues, noting that tutors sometimes missed classes or arrived late. A few other people also felt that communication from support teams could be better, and mentioned language barriers with certain instructors. These occasional difficulties caused frustration for families trying to maintain a consistent routine.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that instructors are very supportive, patient,... See more

User experience

Users describe positive interactions with user experience, noting that tutors are patient, engaging, and... See more

Service

Reviewers highlight positive aspects of service, noting that consumers appreciate the helpful one-on-one... See more

Product

Clients share positive opinions on product, noting that children show tremendous improvement and enjoy fun,... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as many reviewers truly appreciate... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had conversation with one of the Brighterly support agent, Enni who helped me resolved my issue that has arisen during the session. She was understanding and cooperative. I appreciate her and thankf... See more

Rated 5 out of 5 stars

One on one tutoring . Did an assessment and have taken steps to allow the CJ to go back and relearn missed steps and strengthen weaknesses. Has given our grandson self confidence which is lacking du... See more

Rated 5 out of 5 stars

I love that the lesson was fun for my son. Even when he got an answer wrong, the instructor helped him review and come up with the correct answer on his own so he understood the problem.

Rated 5 out of 5 stars

Our tutor is fantastic, she has a way to correct my daughter that does not make her feel ashamed. My daughter is highly engaged throughout the entire time. And I really think it is making a difference... See more


Company details

  1. Educational institution

Written by the company

Brighterly is an online math and reading platform offering live 1-on-1 classes for students in Grades 1–12.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

968 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(968)

549 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I can’t say enough good things about my…

I can’t say enough good things about my daughter’s tutor (Z.A.) and this company. Her tutor has a spacial ways of making learning fun, calm, and stress free Amazing tutor and an excellent company the is professional, organized and genuinely invested in each child’s success. Highly recommended.

28 June 2026
Unprompted review
Rated 5 out of 5 stars

Payment

I think my Children would benefit from this program, however if the discount was able to be applied for more than
An hour after the session I think I would be able to sign up considering my money issues. Also telling people that two lessons is bare minimum is offensive bc why can’t my children benefit from one day a week if that’s all I can afford !

27 June 2026
Unprompted review
Rated 5 out of 5 stars

Great Improvement and Patient tutor

It has only been a couple of weeks but I have seen tremendous improvement on my child's skills. Our tutor, Jovelyn, is extremely patient, encouraging and skilled in guiding my daughter throughout her math lessons. I would recommend Brightlery to anyone and all kids of all ages!

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Staff are excellent as well the…

Staff are excellent as well the experience was awesome right now I can't do it the prices plus I saw an ad said free courses so I guess it was for a day so with that said reading loved it math great 👍 and it helped me understand my son age level if understanding his work and how he does listen to the teachers that Ms for a beautiful experience

21 June 2026
Unprompted review
Rated 5 out of 5 stars

It's amazing

It's amazing. The teachers are very professional and knowledgeable. My daughter really enjoyed it and learned a lot in just 45mn.

21 June 2026
Unprompted review
Rated 5 out of 5 stars

My daughter was really struggling in…

My daughter was really struggling in math this year! I wanted desperately to help her but we couldn't find a good rhythm and our frustration with each other continued to grow. I reached out to Brighterly and my daughter began to gain confidence from the first day. She looks forward to her lessons and this is surprising to me. She has only been enrolled for 4 weeks and I am seeing a drastic difference already. So thankful this program exists!

22 June 2026
Unprompted review
Rated 5 out of 5 stars

So worth it!

My daughter and I really enjoyed the platform as a whole. The teachers are so patient and even though it’s best to use a laptop or tablet we had little to no trouble just using my iPhone. That was so convenient for me being that my laptop is down at the moment. Overall it was a great experience tailored to my daughter’s specific needs. Definitely worth the investment!

17 June 2026
Unprompted review
Rated 2 out of 5 stars

We mentioned what my child was struggling…

We mentioned what Abby was struggling on but tutor focused on other topics that my child hadn't even learned nor wont learn for years yet. Way off base for us.

15 June 2026
Unprompted review
Brighterly logo

Reply from Brighterly

Dear DeeDee,

Thank you for taking the time to share your feedback.

We're sorry to hear that lesson content doesn't align with your Abby's current learning needs and expectations.

We would appreciate the opportunity to learn more about your experience and look into what happened. Please reach out to our Parent Care team, and we'll be happy to assist you and follow up as soon as possible:

• WhatsApp: +1 (725) 227-8660
• SMS: +1 (909) 655-5569
• Email: parentcare@brighterly.com

Your feedback helps us improve our learning experience, and we'd love the chance to make this right. We look forward to hearing from you and will get back to you as soon as possible.

Best regards,
Brighterly Team

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