BrightHR Ireland Reviews 

775
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally helpful, friendly, and professional staff members who always take the necessary time to thoroughly explain every feature during onboarding sessions. Many people state how clear, well-structured, and engaging the training actually is, which greatly builds their long-term confidence in navigating the software successfully. Reviewers note that the platform is very valuable for managing daily requirements smoothly without encountering any major stress. Some reviewers were not happy with the customer service experience, pointing out rigid company policies, unexpected ongoing charges, and significant difficulties getting timely assistance.

What people talk about most

Staff

Clients share positive opinions on staff, noting that the team is extremely helpful, professional, and... See more

Customer service

People report positive experiences with customer service, highlighting top-class support and knowledgeable... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how helpful onboarding sessions and... See more

Service

Consumers find service experiences to be mixed, with stark contrasts in opinions. While some reviewers report... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tomasz at BrightHR has been outstanding. Patient to the last, consistently courteous, friendly, and genuinely committed to helping resolve issues properly, not just rushing through a script. He is alw... See more

Rated 5 out of 5 stars

It was very helpful to review the HR software again with Aaron, who was patient and thorough in responding to all my questions. I hadn’t been utilising the system as effectively as I should have, so g... See more

Rated 5 out of 5 stars

Amy at BrightHR was amazing—she guided me through everything on our elearning onboarding and adding team members, she answered all my questions, and was professional yet easy to talk to. Much appreci... See more

Rated 5 out of 5 stars

I had the pleasure of dealing with Rebecca McNab from BrightHR, and I couldn’t be more impressed with the level of service she provided. From the outset, Rebecca was incredibly helpful, friendly... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

775 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(775)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service overall and peace of mind regarding HR and H+S going forward. Helpful and efficient online meetings, big thanks to Aaron Maher and his colleagues

11 March 2025
Unprompted review
Rated 5 out of 5 stars

Rebecca McNab

Just finished a training meeting with Rebecca McNab, who relayed all the information clearly, and in a way that I found easy to follow and understand. Rebecca showed great patience and was very willing to go back over anything when needed. I am confident about what I have learned and feel that I will be able to implement the training as instructed.

13 March 2025
Unprompted review
Rated 5 out of 5 stars

Had a great meeting with Aaron Maher…

Had a great meeting with Aaron Maher this morning discussing the BrightSafe platform and he was very helpful and made sure all the features and settings were understood. Very appreciative of his knowledge and understanding of the platform!

5 March 2025
Unprompted review
Rated 1 out of 5 stars

Horrendous

Horrendous. Do not waste your money. I have paid for email advice never receive. Customer service a sham they do nothing. Give advice over the phone when requested email. So if you have one word wrong the. Bright Hr say we won't cover you.
Do not waste your money.

17 January 2025
Unprompted review
Rated 5 out of 5 stars

I had an exclusive and excellent…


I had an exclusive and excellent training with ​​​​Paula Chaves‑Garcia. She delivered comprehensively to ensure a positive orientation and feedback.

Paula would always come back to explain to make sure I understood the process and would give examples.
Paula was very patient with me, brilliant, and provided the service professionally.

Many Thanks, Paula for the great opportunity with you. I and my TEAM are looking forward to another session with you shortly (Lilly Home Care Services)

13 February 2025
Unprompted review
Rated 5 out of 5 stars

Bright HR - Blip App

I had training this morning regarding the Blip app with Aaron. The training was very comprehensive and Aaron was excellent with his delivery and answering our questions.

24 February 2025
Unprompted review
Rated 5 out of 5 stars

Rebecca was very helpful and her…

Rebecca was very helpful and her instructions allowed me to complete the task I had been working on.
The response was timely, I have found all those I have had dealings with so far most helpful, the response is quick and those I have spoken with know what they are talking about.

18 February 2025
Unprompted review
Rated 5 out of 5 stars

Great session with Rebecca this…

Great session with Rebecca this morning. she was very helpful and reassuring to new users of the system. Very knowledgeable about both Bright HR and Bright Safe. I and a follow up question after our session and Rebecca gave me a call straight away with no hassle. Great service!

18 February 2025
Unprompted review

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