The whole process of signing up etc was smooth and stress free. I was approved, received my products with clear instructions and began the injections. Three months late, I’ve lost 26 lbs following... See more
Company replied
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Review summary
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Signing up was very easy, doctor visit was with in 24hrs, the medication came very quickly, everything was clearly labeled, there were plenty of supplies, it was all packaged very well not a chance of... See more
Company replied
Speaking from a customer support experience I give brightmeds 5 ⭐️. I was with a different company which at some point clearly moved over to AI assistants. I had hit a plateau and repeatedly asked to... See more
Company replied
BrightMeds has been easy to work with. The application and determination processes went smoothly. The medication arrived quickly and had clear directions for use. I’ve seen steady progress in my weigh... See more
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Company details
Written by the company
Brightmeds is your dedicated wellness partner for weight management. Our mission is to transform healthcare accessibility through innovative Telehealth. We are driven by a belief that healthcare should be immediate, inclusive, and transparent.
Contact info
United States
- brightmeds.com
4.7
Excellent
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 2 weeks
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Excellent Service
Excellent Service! I had issues concerning payments and Seth, Brightmeds Care Coordinator kept me updated with the process from beginning to end. He was always so polite and knowledgeable. I what to give a shout out to "Seth"!!
28 August 2026
Unprompted review
Reply from Brightmeds
Okay, we're giving out TWO shoutouts today! 🎉 First, to Seth—our payment-solving superhero. And second, to YOU—for being such an amazing, patient, and understanding customer! We're so glad we could turn that issue around for you. Thanks for trusting us and for making our team's day with this review!
Thank you, Lisa
- The Brightmeds Team
Great communication
Great communication, quick response times and very helpful.
28 August 2026
Unprompted review
Reply from Brightmeds
Hi Heidi,
We're so grateful for your kind words! Knowing that our team's communication and speed have stood out to you makes our day. Thank you for trusting Brightmeds!
- The Brightmeds Team
They were great for 13 months and then…
Update. They took care of this issue. it should not have taken this long. Maybe they are just busy but they have too much reliance on bots to do their work and do not appear to check their emails often enough.
They were great for 13 months and then screwed the pooch. They increased prices and were a month early asking for medical form for next prescription. I told them no, too early, too expensive and cancelled membership. I did this for literally dozens of texts and emails. They never answered any phone calls. Only one email response acknowledging they would cancel but their robot emails continued. They charged my card without consent after my numerous cancellations and I had to get a new card.
27 August 2026
Unprompted review
Reply from Brightmeds
Hi Brick,
Thank you for taking the time to share your experience, and we appreciate you updating your review to reflect that we ultimately resolved the issue. We understand your frustration with the timing and communication challenges. We take this feedback seriously and are always working to improve our response times and ensure our communication is handled as efficiently and thoughtfully as possible.
We’re glad we were able to resolve the issue, and if you ever need assistance in the future, we’re here to help!
- The Brightmeds Team
Seamless experience
Seamless experience, engaged and attentive customer support with same day response to inquiries and questions. Henry, the care coordinator was great! The medical intake process is thorough and carefully vetted by a board certified physician that reaches out directly on their online platform. I am excited for using their service and continuing my weight loss journey.
23 August 2026
Unprompted review
Reply from Brightmeds
Christian, our entire team is smiling reading this! Thank you for taking the time to share your experience. We're so proud of Henry and our whole care team for making you feel supported. And we're equally proud of you for being so engaged and excited about your health. We're in this together—and we can't wait to see you crush your goals!
- The Brightmeds Team
Don't even think about buying from…
Don't even think about buying from there guys. They tell you that you will get the pharmacy you selected but then will totally send you a different pharmacy. There are many telehealths that allows you to select pharmacy and if you question this they delete your posts. Shady business practice.
20 August 2026
Unprompted review
Reply from Brightmeds
Hi Rajendra,
We take feedback like this seriously. Pharmacy fulfillment depends on state-specific guidelines and availability, and we make every effort to keep patients informed throughout the process. Unfortunately, we weren't able to find your account using the details provided here. If you're open to it, we'd appreciate the opportunity to help—just reach out to us at support@brightmeds.com.
- The Brightmeds Team
I got fast and thorough help with my…
I got fast and thorough help with my order issue. Thank you for the great service!
20 August 2026
Unprompted review
Reply from Brightmeds
Hello Cindy, we sincerely appreciate your feedback. It's wonderful to know that our team provided you with prompt and comprehensive assistance. We're always here to help and are grateful for your trust in Brightmeds!
- The Brightmeds Team
I really liked this company, but…
I really liked this company. The price was $119 per month and they claimed “same price every month, every dose”. This is not true and I am really taken aback by these positive reviews. The second month they billed me $389. I emailed them because I was verifying that it was a 3 month supply- because I thought that was the only explanation. Well it is not- they lie about the price..it’s only for the first month (unless you live in NY or OH). I have copied all their false advertising and forwarded to my credit company to dispute. And what stinks is that their Rx was effective and did not make me feel sick at all (just the new price did). I’m disappointed
23 August 2026
Unprompted review
Reply from Brightmeds
Thank you for your feedback. We take pricing transparency very seriously and always ensure that our promotional offers—including state eligibility and terms—are clearly communicated during checkout and in our follow-up communications. We understand your frustration and regret any confusion. We attempted to locate your account to see if we could offer further assistance, but we were unable to find it with the information provided. If you're open to it, we'd welcome the opportunity to help—please reach out to us at support@brightmeds.com, and we'll do our best to address your concerns.
- The Brightmeds Team
Glp-1 providers...6 stars to Brightmeds
Once again I would give this company 6 stars. We had to change the timing of my delivery as I had compared them to 3 other companies and received product from them. So I had a lot of tirzepatide on hand. We got it resolved without pushback from Brightmeds. Voila!! Thanks Madeleine
21 August 2026
Unprompted review
Reply from Brightmeds
We're genuinely humbled by this review—thank you! Knowing that we could accommodate your delivery needs without any pushback means so much to us. And the fact that you compared us to three other providers and still trust us? That's everything. Madeleine will be overjoyed to hear your kind words. We're so grateful for patients like you!
Thank you, Cathy
- The Brightmeds Team
Highly Recommend
I’ve been working with this company for two years now, and the experience has been seamless from day one. The process is so easy, the doctors are genuinely helpful, and the dosages are always accurate and responsive to my needs. Thanks to their support, I’ve lost 90 lbs and successfully kept it off for a full year. Highly recommend!
24 August 2026
Unprompted review
Reply from Brightmeds
Kari, 90 lbs gone and staying gone for a year?! You're crushing it! 💪 We're so happy our doctors and dosing have been spot on for you—and that the process has been seamless from day one. Thanks for sticking with us and for the amazing recommendation. You're the best! 🎉
- The Brightmeds Team
My contacts with the company have had…
My contacts with the company have had excellent results ,they answered all my questions quickly and professionally . Friendly and helpful people to deal with. I would recommend them to anyone who asks
6 April 2026
Unprompted review
Reply from Brightmeds
Hi there!
On behalf of our entire team, thank you! We're so happy to hear that your interactions with us have been excellent and that our team has been friendly and professional. Your recommendation means everything to us—we're honored to have you with Brightmeds!
- The Brightmeds Team
Wonderful service
Wonderful service. I really appreciate the home delivery and also attention to individual side effects.
I am wondering if there could be a clearly stated on the script the number of units to inject. This has happened twice with a new pharmacy Quaker. The vial was standard with no indication as to specific dosage for me. Thanks for considering this.
23 August 2026
Unprompted review
Reply from Brightmeds
Hi Armine,
We're over here smiling from ear to ear reading this! 😊 Thank you for trusting us and for taking the time to share your experience. We're so happy our home delivery and side effect care have been helpful for you. And we genuinely appreciate your honesty about the dosing labels—it's feedback like this that makes us better. We're already on it with our pharmacy team! In the meantime, please don't hesitate to reach out to us anytime for dosage instructions—we're always here to help. You're so appreciated, and we're honored to be part of your journey!
- The Brightmeds Team
Excellent service
Excellent service. Great communication customer service five stars
22 August 2026
Unprompted review
Reply from Brightmeds
Trever, we don't take your five stars for granted—thank you! Excellent service and great communication are what we promise, and we're so happy we delivered for you. We truly appreciate you!
- The Brightmeds Team
Service has always been wonderful
Service has always been wonderful. Assistance when needed has been timely and able to answer any questions and take care of any concerns. I will continue using Brightmeds and recommend it to my friends as well.
22 August 2026
Unprompted review
Reply from Brightmeds
Hi Silivia,
We sincerely appreciate your thoughtful feedback. It's wonderful to know that our team has consistently provided timely assistance and addressed your concerns with care. Your continued trust and willingness to recommend us to others is the highest compliment we could receive. Thank you for being a valued part of Brightmeds!
- The Brightmeds Team
I have been with Brightmeds for two…
I have been with Brightmeds for two years. I lost 60 pounds in 8 months and have never been healtier. I am no longer on blood pressure meds and am no longer pre-diabetic as my A1C is perfect. Is it expensive? Yes it is. Is it worth it? Every penny. It is the best investment I have ever made in my health as I fought my weight all my liife and I am 75 years old. Their customer service and response time is absolutely the best. They have been helpful and considerate the entire time. I intend to stick with them as long as they will have me and as long as I can afford it!
20 August 2026
Unprompted review
Reply from Brightmeds
Barbra, crushing it! Two years, 60 pounds, and a clean bill of health? You're giving us all the feels! 🙌 We know it's pricey, but "best investment I've ever made" is music to our ears. Our team loves you right back and will be here for as long as you'll have us. Thank you for trusting Brightmeds—we're so proud of you!
- The Brightmeds Team
Do not fall for the scam
Do not fall for the scam! This is a bait and switch. The price will go up 4 times the offer and as soon as they hear you are unhappy they will put that $400 right through!
21 August 2026
Unprompted review
Reply from Brightmeds
Hi Eliana,
Thank you for your review. We strive to communicate clearly about pricing and always want patients to feel comfortable with their treatment and purchase decisions. If there’s ever a question about pricing, we’re happy to pause or cancel an order while we clarify the details and make sure we’re on the same page.
We reached out to clarify the situation but weren’t able to locate your account based on the information available to us. If you’re willing, we’d appreciate the opportunity to connect and better understand what happened. Please reach out to us at support@brightmeds.com, and we’ll be happy to assist.
- The Brightmeds Team
Initial results were great but recently…
Initial results were great but recently have been stuck at the same weight for months.
21 August 2026
Unprompted review
Reply from Brightmeds
Hi Joe,
We appreciate your honest feedback. It's wonderful to hear about your strong initial results, and we understand that a plateau can be challenging. Please remember that as a Brightmeds patient, you have access to a dedicated physician who can review your progress and provide personalized recommendations.
We encourage you to connect with them—they're here to help you move forward. We're here to support you!
- The Brightmeds Team
Good service
Good service, timely deliveries. I wish the pricing were a bit lower though.
20 August 2026
Unprompted review
Reply from Brightmeds
Hi Jim,
Thank you for your review. We're pleased to hear that our service and delivery timelines have met your needs. We also appreciate your candid feedback regarding pricing—it's an important consideration, and we continually assess our rates to remain competitive while never compromising on quality or safety. We value your trust in us!
- The Brightmeds Team
I am very pleased always with the level…
I am very pleased always with the level of friendly knowledgeable staff! I was so pleased with the quick professional experience I always receive from this company. Always painless and top quality!!!! Thank you as always
18 August 2026
Unprompted review
Reply from Brightmeds
Christopher,
As someone who works closely with our customer care team, I can't tell you how much this review means to us. Friendly, knowledgeable, and professional are the three pillars we build every interaction on—and knowing you've experienced that consistently makes us all proud. Thank you for your trust and for being part of the Brightmeds family!
- The Brightmeds Team
My experience has been wonderful
My experience has been wonderful! First I wanna say their customer service has been exceptional, easy to work with, easy to talk to and always very professional.
I have lost 120 pounds using Trizepitide through BrightMeds. By using this program, it has given me back my energy, confidence, and ability to keep up with my grandchildren. I am extremely happy with this program and recommend them.
19 August 2026
Unprompted review
Reply from Brightmeds
120 pounds?! KJ, you're a rockstar! 🌟 And keeping up with the grandkids? That's the ultimate win. We're so glad our team made the process easy and professional for you. Thanks for the love—we're cheering you on every step of the way!
Thank you for your feedback!
- The Brightmeds Team
Almost perfect. You can talk to a human!
I went through the process and ordered the medication and had my visit with their provider. Received meds first month, but since I live in a state other than NY or OH, I was told I have to order 3 months at a time through a different pharmacy. Same price, just 3 months at a time. Not a big deal, and customer service called me with apologies and explained everything to me, the rep was very kind. So I’m leaving 4 stars because it’s still a fair deal and they will communicate with you directly. If anything changes, I’ll update.
16 August 2026
Unprompted review
Reply from Brightmeds
Hi John,
Thank you for your thoughtful review and for being so understanding! We're glad our team was able to connect with you personally and explain everything clearly. It means a lot to us that you appreciated the communication and kindness of our rep. We're here to make sure you always feel supported, and we truly appreciate your trust in us. Thank you for the 4 stars—we're grateful to have you with us!
- The Brightmeds Team
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