BrightStore Reviews 159

My order has been shown as shipped for 2 months but I have not received any communication from them at and when Itry to bring up their website it shows it as not available

BEWARE - DO NOT ORDER! They are a fraudulent company. The website has somehow been allowed to remain active and take payments, but I haven't received my order since placing a small order 4 weeks ago, glad I only lost only £30 - $35

What a real shame. Glad I had only placed one order after company was sold. They were very good under their previous owner. They are obviously closed so goodbye to them I guess and comment does not matter any more.

BEWARE - DO NOT ORDER! They are a fraudulent company. The website has somehow been allowed to remain active and take payments, but you WILL NOT receive what you order. I'm still pursuing trying to get my money back from my bank several months later.

I placed an order on 4th January 2021

They sent me an email on the 12th January 2021 stating that the order was on its way complete with Royal Mail tracking number

I sent the sales department an email on the 21st January 2021 stating that I had not received my order and that the tracking number that they issued was not recognised by the Royal Mail tracking service, they did not respond

I again emailed the sales department on the 28th January 2021, they did not respond

I telephoned on 25th January 2021 and left a message, they did not responded

I again telephoned on 2nd February and left a message, I also confirmed this call by email to the sales department and again they did responded

I sent a recorded delivery letter on 8th March 2021 which they signed for, again no response, no goods received

I will leave you to come to your own conclusion

Ordered goods 2 months ago. Nothing has arrived. No answer to emails or telephone calls. Avoid!

placed an order in october 2020, still remains on my orders as unfullfilled, tel numbers no longer in use, no answer to emails, no money back, no goods, don't appear to have gone into receivership, Fraudsters!!

I’ve paid for my item on 6th dec 2020 and never received it I’ve email them many time and try to ring them no response or reply PLEASE avoid them this brightstore will rip you of they take your money but won’t sent anything ok

Ordered products over a two months ago, no communication, no product, happy to take your money by leaving the website active but do not expect to receive your goods. A bunch of thieves!

Ordered over a month ago. No product arrived, no contact from company. no response to email asking what is happening. Nobody answers the phone.

Placed an order a week ago and according to the website, items are processed and shipped within 5 business days. I emailed 2 times but no response. I will not irder from this company again and will report my payment as fraud in the next 48 hours if I do not receive a response.

Quick delivery of a difficult to source item!

My order of 5 led bulbs arrived on time but 1 bulb was the wrong colour temp 2700K rather than 6400K. Needs a bit more QC.

Please avoid this company. Like the previous review stated, I cannot understand why all the positive reviews because this company will take your money and not respond to e-mails. I placed an order directly with the website after seeing the item on E Bay. (Could get it cheaper on their website.) No item received, so e-mailed the company. No response. Went to their chat feature on website, chat working but nobody answering.

Decided to go to the seller on his E Bay account. He responds! He denies he is affiliated with Brightstore despite his name appearing on Brightstore's website! I respond that he is promoting the Brightstore name and could he look into my order he fails to reply.

To complicate matters further I happened to notice that the details for Brightstore along with e-mail address here on Trustpilot is different to the contact details on their web page. The company also trades as thelightingexperts on E Bay. Buyer beware!

Have had to open a case with Paypal to get a refund.

Update 6.11.2019

It appears the seller has responded weeks later, this seems to be the business model! Let me set the record straight. My order was placed on the Monday, hadn't heard anything so decided to use the chat feature on website. Not working!! E-mailed on the Friday and finally got a response on the Saturday AFTER opening a paypal case hence why I didn't reply to his e-mails.

Response from seller. Quote:

"we di[d] receive your order and after a day found your items and posted 2nd class due to the cost of the order..... if the item hasn’t showed up by Monday, please let me know and I’ll either send you a replacement or get it refunded."

ITEM NEVER RECEIVED. It was NEVER sent. That was a LIE!
CASE OPENED WITH PAYPAL. REFUND RECEIVED.

So you deny ever e-mailing the above quote? Ah yes, remember the e-mail you sent saying what I wrote up here is libellous and to reconsider my review? Maybe you want me to copy and paste the e-mails word for word up here for all to see?

Here is a warning for the customer, please never take a seller's word they have posted something once you have opened a paypal case. Always keep the paypal case OPEN until said item is received. I opened a paypal case on the Saturday after hearing NOTHING all week. Later on in the day once the paypal case was OPENED did I receive an e-mail from Brightstore stating the item had been SENT. What a coincidence! Luckily I didn't fall for it and kept the case open. Refund was given on the Monday. Item was NEVER posted. Funny he has no proof of posting said item but I have the e-mail where he states the item had been posted. Buyer beware!

Sent completely the wrong thing and haven't responded to multiple emails to try and resolve the issue. I'm having to go through PayPal to try and get the money back. They don't appear to be engaging in this process either.
Against all the other positive reviews I'm really confused about what's going on here.

Good place to find a bulb that others were not stocking. Arrived with no notification but well packaged & on time. Good service

Good experience. Found the bulbs I needed fairly easily and they were delivered promptly.

Straightforward, efficient service as always