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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and the staff for their knowledge and professionalism, making the tax preparation process much easier. Many people appreciate the user-friendly online portal and the clear guidance provided, especially for those with complex tax situations or living abroad. However, some customers were not happy with the responsiveness and communication, noting slow replies or a perceived lack of personalized support. A few people also mentioned issues with a new questionnaire format, finding it confusing and generic, and some felt that the service this year did not align with their expectations or previous positive experiences.

What people talk about most

Service

Consumers find service to be positive. Many customers praise the professionalism, efficiency, and helpfulness... See more

Staff

Clients share positive opinions on staff, consistently praising their professionalism, efficiency, and... See more

Response time

Customers consistently note ambiguous experiences with response time. Many reviewers praise the promptness... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise the helpfulness and... See more

User experience

People report positive experiences with user experience. Many customers find the online portal and client... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brighttax was able to clean up a multiyear snarl of mistakes from other tax firms that had compounded across 1 US and 2 european companies as well as personal taxes. Their client portal software is a... See more

Company replied

Rated 5 out of 5 stars

Great service and knowledgeable staff. They understand the challenges of living abroad and filing US taxes and are able to provide excellent guidance. Their online portal is very easy to use and inspi... See more

Company replied

Rated 5 out of 5 stars

Bright!Tax did a wonderful job on my taxes. Instructions were clear from the beginning to the end. My Bright!Tax contact always quickly responded to my questions and made the process painless.

Company replied

Rated 5 out of 5 stars

Our Bright!Tax preparer is responsive, knowledgeable and confident. He makes us feel like we are in expert hands and we hope he continues to work for Bright!Tax so we can continue working with him wel... See more

Company replied


Company details

  1. Tax preparation service
  2. Accounting firm
  3. Certified Public Accountant
  4. Tax advisor
  5. Tax consultant
  6. Tax Preparation

About Bright!Tax

Written by the company

At Bright!Tax, we focus exclusively on US expat tax – it's all we do.

Our team works one-on-one with you to address your unique needs. So whether you're filing, amending, or catching up on taxes, you're able to connect with a CPA (on day one!) to ask questions & outline a plan that will guarantee your best filing outcomes.

Bright!Tax is loved by Americans living in every country worldwide. Why? We're expats ourselves, so our expertise goes beyond taxes - it's personal. We intimately understand the complications, complexities, and confusion of the US tax system while living abroad. It's become our mission to leave you feeling confident and stress-free, year-over-year.

Don't just survive tax season - thrive. Receive your maximum possible refund, or we'll make up the difference, guaranteed.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

707 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Great smooth process

Great smooth process
However my emails were not always answered - I informed them I got COViD & missed a payment date plus asked about a small business idea while living in Canada as a dual citizen regarding taxes & never heard back.
Otherwise just for US taxes - was great.

6 June 2024
Rated 5 out of 5 stars

Excellent service

Excellent service, reasonable rates and knowledgeable accountants. The process is very well organized and the interface is quite intuitive / easy to follow. Unlike other providers, you can easily speak to your CPA without much of a hassle. Reasonable turnaround times as well.

6 June 2024
Rated 5 out of 5 stars

Perfect service for Expats abroad!

This company is excellent, very responsive and knowledgeable about US tax schemes for expats. I have lived abroad for many years in many countries and have always filed my taxes on my own until my circumstances changed, requiring professional help. I cannot recommend them enough. It may seem a bit pricey, but for piece of mind knowing that your taxes are done correctly and submitted without you needing to worry about it, it's worth it!

4 June 2024
Rated 5 out of 5 stars

Highly recommend

My preliminary online meeting with Brianna went very well. She explained everything well and answered all my questions completely. Once we started the process I was in touch with Brianna and also Achilleas by e-mail. They both returned my e-mails promptly, and answered all questions thoroughly. In addition, their platform was very easy to use (uploading documents, etc.).

3 May 2024
Rated 5 out of 5 stars

As always

As always, a painless way to submit my taxes. Quick, thorough and always available for questions. Thank you.

30 May 2024
Rated 5 out of 5 stars

Bright Tax Made it SO EASY and painless…

Bright Tax Made it SO EASY and painless to get me taxes done! They saved me money, too. As a freelance artist and business owner living abroad, taxes are daunting, but it was fast, easy and enjoyable with Bright Tax.

28 May 2024
Rated 5 out of 5 stars

Your taxes are complicated

Your taxes are complicated, filing doesn't have to be
I only wish I'd found this BrightTax sooner. They've been such a gift in terms of having peace of mind that my complicated taxes (Two countries, three filings) are sorted out correctly and on time. Great customer service

28 May 2024
Rated 5 out of 5 stars

Bright!Tax Makes it Easy

Bright!Tax appears to be very well organized. Our Zoom meeting with our CPA went splendidly. The Client Organizer looks straightforward and easy to navigate.

27 May 2024
Rated 5 out of 5 stars

First time but definitely not the last

This was my first experience ever going online to engage a CPA. It is difficult these days to trust anything on the internet. I had to trust someone to help me with my somewhat complex tax reporting requirements. Right from the start, the Zoom meeting with Jeff, I began to feel relaxed about moving ahead. Everything just flowed on from there. Thanks to Jeff and the team!

2 April 2024

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