Brilliant Removals Reviews 

308
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Wonderful young men packed and moved my whole house from London to Leeds. They were experienced and careful packing everything including my fragile vases and ornaments with extra wrapping. My furnitur... See more

Company replied

Rated 5 out of 5 stars

Really easy to book and very fair price. All inclusive costs so no worrying about surprises. Very easy to amend the booking to add items after the initial quotation and get an updated price. We had ex... See more

Company replied

Rated 5 out of 5 stars

Move for my 87 year old Mother from London to Glasgow was made effortless by brillant removals and their whole team. Arrived on time, met them the other end, team were helpful, polite and everythi... See more

Company replied

Rated 5 out of 5 stars

Booked it with a helpful guy on the phone. Job needed two men. Wanted no risk of help being needed lifting heavy item either end. Not maybe the absolute cheapest- but completely satisfied. Timings exc... See more

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Company details

  1. Removals company

Written by the company

Brilliant Removals is a trusted, fully insured removals company providing premium moving services across London and Surrey. We specialise in house removals, home removals, flat removals, apartment moves, office removals, office relocations, commercial removals, business relocations, man and van services, long-distance removals, and nationwide moving services. Whether you're moving a single item, a studio flat, a large family home, or an entire business, our experienced team is dedicated to making every move smooth, efficient, and stress-free. Our comprehensive moving services include professional packing and moving, full packing, partial packing, unpacking services, furniture dismantling, furniture reassembly, loading and unloading, secure transportation, and the supply of high-quality moving boxes and packing materials. Every move is carefully planned and carried out by trained professionals who treat your belongings with the highest level of care, ensuring they arrive safely at your new destination. Brilliant Removals understands that every move is different. That's why we offer flexible moving solutions tailored to your individual requirements, whether you're relocating locally within London, moving across Surrey, or relocating anywhere in the UK. We pride ourselves on transparent pricing, no hidden fees, excellent communication, and reliable customer service from your first enquiry through to the completion of your move. In addition to our professional removals services, we also offer rubbish removal, packing material supply, and discounted end of tenancy cleaning through our sister company, Brilliant Cleaner, helping you complete your move with one trusted provider. Our reputation is built on reliability, professionalism, attention to detail, and customer satisfaction. We are committed to providing a first-class moving experience for homeowners, tenants, landlords, estate agents, property managers, and businesses. Whether you need house removals, office removals, packing services, furniture dismantling and reassembly, man and van services, long-distance removals, or a complete moving solution, Brilliant Removals is ready to help. Contact us today for a free, no-obligation quote and discover why so many customers choose Brilliant Removals for safe, reliable, and professional moving services across London and Surrey. Moving Made Brilliant.


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4.8

Excellent

TrustScore 5 out of 5

308 reviews

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4.8

All reviews

(308)

8 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic moving company very friendly…

Fantastic moving company very friendly and pleasant definitely use them again

24 March 2024
Unprompted review
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Reply from Brilliant Removals

Thankyou for your valuable feedback! We're glad to hear you had a brilliant experience with our team! Friendly and pleasant service is what we strive for. We look forward to helping you again in the future!

Best regards,
Brilliant Removals!

Rated 5 out of 5 stars

Friendly and efficient

These guys are real professionals. Not only are they fast and efficient but also really friendly, easy to work with and flexible. Plus very reasonable pricing. Will use them every time I move.

27 February 2024
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Reply from Brilliant Removals

Thank you for your fantastic feedback! We're glad to hear that our team’s professionalism, efficiency, and friendliness made your move a smooth experience. Providing flexible service at a great value is what we aim for. We look forward to assisting you again in the future!

Best regards,
Brilliant Removals

Rated 5 out of 5 stars

I highly recommend this moving company …

I highly recommend this moving company they make moving really easy with god care to your items

5 February 2024
Unprompted review
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Reply from Brilliant Removals

Thank you for your recommendation! We're pleased to hear that our team made your move easy while taking great care of your belongings. We appreciate your trust and look forward to helping you again in the future!

Best regards,
Brilliant Removals

Rated 2 out of 5 stars

Warning - Sub out the work!

They basically subcontracted out the work to a cheaper moving company. The company that did the hard work were great, but if I would have known there is no reason to pay Brilliant Removals a markup. Also, luckily nothing went wrong but would be interested to know if insurance would be void due to liability with a company pushing the work to another company.

22 January 2024
Rated 5 out of 5 stars

brilliant movers and paking service i…

brilliant movers and paking service i use them to do 5 bed house the prices good and they done all on time.

24 January 2024
Unprompted review
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Reply from Brilliant Removals

Thank you for your kind words! We're glad to hear that our team provided a brilliant moving and packing service for your 5-bedroom house. Ensuring a smooth, timely move at a great price is what we strive for. We appreciate your support and look forward to helping you again!

Best regards,
Brilliant Removals

Rated 5 out of 5 stars

Brilliant service with this fast and…

Brilliant service with this fast and polite movers nothing is difficult for them it is a second time I’m using always on job.

18 January 2024
Unprompted review
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Reply from Brilliant Removals

Thank you Safin for choosing us again! We're thrilled to hear that our fast and polite movers made your experience smooth and hassle-free. Your continued trust means a lot, and we look forward to assisting you in the future!

Best regards,
Brilliant Removals

Rated 5 out of 5 stars

Amazing service good customer service.

30 December 2023
Unprompted review
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Reply from Brilliant Removals

Thank you for your kind words! We're delighted to hear you had an amazing experience and appreciated our customer service. We look forward to helping you again in the future!

Best regards,
Brilliant Removals

Rated 5 out of 5 stars

Brilliant

Great service, prompt,reliable, fairly priced. I WOULD DEFINITELY USE THESE COMPANY AGAUN AND WOULD RECOMMEND IT TO FAMILY AND FRIENDS

17 December 2023
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Reply from Brilliant Removals

Thank you for your fantastic feedback! We're glad to hear you found our service prompt, reliable, and fairly priced. We appreciate your recommendation and look forward to assisting you again in the future!

Best regards,
Brilliant Removals

Rated 5 out of 5 stars

Reliable and very fast people

Reliable and very fast people, they finished ahead of time.

22 January 2024
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Reply from Brilliant Removals

Thank you for your kind words! We're delighted to hear that our team was reliable and worked efficiently to complete your move ahead of time. We appreciate your support and look forward to helping you again in the future!

Best regards,
Brilliant Removals

Rated 5 out of 5 stars

Service was greate price really…

Service was greate price really reasonable skills for reassembly and assembly professional revivalist and friendly communication highly recommended.

17 January 2024
Unprompted review
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Reply from Brilliant Removals

Thank you for your feedback! We're glad to hear that you found our service great, our reasonable pricing, and the skills of our team in assembly and reassembly. Professionalism and friendly communication are at the heart of what we do. Highly appreciate your recommendation!

Best regards,
Brilliant Removals

Rated 5 out of 5 stars

Hard working and thorough team and…

Hard working and thorough team and competitively priced

12 December 2023
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Reply from Brilliant Removals

Thank you for your feedback! We’re glad to hear you found our team hardworking, thorough, and competitively priced. We always strive to provide a seamless and efficient moving experience.

Best regards,
Brilliant Removals

Rated 5 out of 5 stars

Fantastic removals grate gys highly…

Fantastic removals grate gys highly recommend I use them again.

8 November 2023
Unprompted review
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Reply from Brilliant Removals

Thank you Daban for your valuable feedback. We appreciate you taking out the time for the feedback. We look forward to working with you again.

Rated 3 out of 5 stars

Poor customer service

When the driver entered my room and saw the bed that needed dismantling and reassembly, he immediately said he couldn’t do the job, which came as a surprise to me as I had informed your company what type of bed it was and the job required. He said that the job would take him too long. I told him this was unacceptable as he should’ve known that he’d be coming to dismantle the bed and move to new location and reassemble. He kept saying no he couldn’t do it and was trying to make his way out the door. It’s only when i began calling your office that his tuned changed. He began dismantling the bed and said that he didn’t initially understand the job required. Once again, a surprise because I had informed your company who I thought should’ve informed the driver. I’m only giving 3 stars because he completed the job to a satisfactory standard after much pressure.

3 October 2023
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Reply from Brilliant Removals

We appreciate your honest feedback and sincerely apologize for the initial confusion regarding your bed dismantling and reassembly. This is not the level of service we strive for, and we understand how frustrating it must have been to experience this miscommunication.

We're glad the job was completed to a satisfactory standard, but we take your concerns seriously and will ensure our communication processes are improved to avoid such issues in the future. Your feedback helps us enhance our service, and we truly value your time in sharing your experience.

Best regards,
Brilliant Removals

Rated 5 out of 5 stars

Fantastic

Don’t review often but these guys are great, very helpful, quick, efficient, punctual - all you’d ever want!

27 September 2023
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Reply from Brilliant Removals

Thank you Andrius for your review and thank you to take out some time from your busy schedule. Thank you once again.

Rated 5 out of 5 stars

The men who turned up were friendly

The men who turned up were friendly, helpful and completed the removal efficiently and quickly

27 September 2023
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Reply from Brilliant Removals

Thank you for taking your time to leave us feedback! we looking forward to assisting you again in future.

Rated 5 out of 5 stars

Amazing service for the second time…

Amazing service for the second time they help me move me and my mother in to one house no furniture was difficult for them to take a part and moving and put it together thank you

30 August 2023
Unprompted review
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Reply from Brilliant Removals

Thank you for leaving us a wonderful feed back and using us for the second time it is our pleasure to know that your satisfied with out services.

Rated 5 out of 5 stars

Move for my 87 year old Mother from…

Move for my 87 year old Mother from London to Glasgow was made effortless by brillant removals and their whole team. Arrived on time, met them the other end, team were helpful, polite and everything went very smoothly.
From the initial enquiry to the communications, the office team, removals team the whole process was made simple. Loved it.
Would recommend to anyone.

1 September 2023
Unprompted review
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Reply from Brilliant Removals

Thank you for taking your time to leave us a a feedback,it is our dute to make our services pleasant for a smooth move. we looking forward to assisting yiu again in future.

Rated 5 out of 5 stars

Brilliant moving company.

Brilliant moving company.

Use them for packing and moving they done it all professionally highly recommend.

30 August 2023
Unprompted review
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Reply from Brilliant Removals

Thank you for taking your time to leave us a feedback we are over the moon to hear you have been happy with our service.

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