Brilliant.org Reviews 2,776

I was charged over a £100 out of nowhere and a without a reminder that my trial has ended. I did use this app for only couple of days and clearly if the check my used, they could see that I never used it again. Horrible customer service even though I did send them an email same day I was charged.

I paid for a 12 month subscription with this company for £100, then cancelled the service. I have not been using the service for 12 months, they charged my credit card without permission claiming I had not unchecked auto renewal in the app. They refused a refund despite my complaint, so they get away with stealing £100. Do not use!!!!!

BEWARE!!! They will charge you without warning and won't budge an inch or help in any way to obtain a refund. There are a plethora of Reddit pages talking about their faulty business practices and unwillingness to work with the families they supposedly claim to support and try to help.

9-10-25 Yesterday I received an email from Brilliant informing us they would refund 11 of the 12 months. This was a HUGE relief and we are so thankful they were willing to work with us.

Brilliant were very responsive to a problem I had with payment and I am grateful. Also when i did use the trial the app was just great.

terrible, wouldn't even let me delete my account

Horrible experience, dont buy

Terrible customer service. I signed up with the trial, to see if they had any courses on react native, which they didnt, and so i didnt use the 7 day trial at all. I thought i cancelled the subscription, but later found out something went wrong in the cancellation, and so i've been charged for a year (almost 1000 dkk) subscription. I wrote the customer support 2-3 days after being charged, asking for a refund, since i havent used it at all, and that the purchase what a mistake. All that was thrown back in my face was that its in their terms of use, and that they wont give me my money back. Terrible customer service, i dont suggest even trying the service, as you might end up getting stuck paying very large amounts of money you didnt mean to, with zero understanding from the company.

They lure you in with a free trial, but then make it impossible to cancel. Once the trial ends, you’re hit with a non-refundable €117 charge. And of course, customer support doesn’t care—just a generic “sorry, but our policy doesn’t allow refunds.”

Defiantly worth the price for premium. Great for advanced maths learners. Even the free version is very good, you can do most of the courses but are only limited to 2 lessons per day (the paid version is unlimited)

Best Learning App, and the customer service is fast and brillant.

Brilliant works great, very refreshing, support is incredibly good, well deserve 5 start

I cancelled my plan and was ser up on the monthly one. Then brilliant suddenly sends a 180$ payment for a yearly subscription. Would really like this fixes and a refund woth my cancelling rights.
They fixed it thank you😁. Honestly i didnt want to continue with it was because i didnt have time right now, but if the refunding went so good i will be thinking of subscribing and trying it out in the future.

‏it's a very intuitive and fun way to learn with.
and i feel like i'm getting smarter everyday in a fun way ‏that's rejovinating my mind.
even took the premium after a few days ;)

Thank you, Maria! She helped me get back into my account!

Brilliant app! Perfection in every detail. That's a total pleasure to use it. Visual and interactive explanations are just genius.

Title: Beware of Billing Issues!

I want to share my experience with this app because it's important for others, particularly students, to be aware. I canceled my subscription, yet I was billed anyway!

This is incredibly frustrating, especially when you're trying to stick to a budget. It seems like they might charge you even after cancellation, so I recommend budgeting for double the expected cost just to be safe.

Don’t expect an easy path to a refund either. It feels like there's little accountability here. Proceed with caution!

I signed up for Brilliant.org’s 14-day free trial as a student, with very limited funds. Because my email inbox was full, I didn’t receive any notifications that my trial was ending. On 15 August, they automatically charged my account without warning.

I contacted Brilliant.org on 18 August requesting a refund, explaining that I could not afford the subscription and had never intended to continue using the service. Instead of any real assistance, I received an automatic reply refusing my request.

This is not just inconvenient – it is coercive. The company pressures users into paying for services they do not want or cannot afford, showing zero flexibility or empathy. Their behavior blatantly ignores consumer protection rights, and it directly contradicts their image as a “friendly” and “growth-oriented” platform.

Brilliant.org forces users into unwanted payments and ongoing subscriptions, which is unacceptable. They need to take real responsibility and respect users’ rights, especially those in genuine financial difficulty.

I have been using Brilliant for few years now and I love the app. It is very engaging, subjects are explained in easy to understand and engaging, enjoyable way. Lessons are perfect length, with helpful illustrations and interactive examples.
Few days ago I had some IT issues with subscription, but the Support was very friendly, helpful and fast to reply. The issue was solved within few hours!

Brilliant scammed me but suddenly charging me over €100!!! I never signed up for this. I am worried about cyber security with this company. They refuse to give me my money back,.for something I never ordered nor have used.