Brilliant Microschools Reviews 

458
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 88 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the dedicated teachers for providing personalized attention, fostering highly engaging lessons, and creating a remarkably supportive learning environment for children. Families deeply appreciate the exceptionally smooth onboarding process and responsive administration team that guides them patiently every single step of the way. Some people were dissatisfied with communication delays and felt that obtaining consistent responses from staff members was rather difficult during their journey. A few reviewers also mentioned persistent challenges regarding curriculum pacing, unengaging materials, and very limited opportunities to discuss student progress in depth.

What people talk about most

Staff

Reviewers highlight deep satisfaction with the staff, frequently praising dedicated teachers who offer... See more

User experience

Customers consistently note positive experiences with user experience, highlighting engaging classes, small... See more

Service

Customers had positive experiences with service, noting that the schooling program is individualized and... See more

Customer service

Consumers experience varying degrees of satisfaction with customer service, as some reviewers describe the... See more

Response time

Clients share positive opinions on response time, noting that teachers and staff are consistently supportive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This school has been a blessing to my son's self esteem after coming from daily bullying in a public school setting. His teacher Mrs Benjamin (previously Holland) is an outstanding teacher with dedica... See more

Rated 5 out of 5 stars

Everyone at Brilliant is very helpful and responsive. My son did well with the small class size and mixture of teacher/technology learning. We did have to stay on top of him "being present" while onl... See more

Rated 5 out of 5 stars

BMS truly lives up to their promise. We LOVE the school! The teachers and staff are very respectful to the students and while maintaining accountability. They truly focus on each child’s strengths and... See more

Rated 5 out of 5 stars

Teachers are amazing - professional, responsive and genuinely invested in my son's growth. It has changed how he feels about school and learning in general. He is excited to read and write again and l... See more


Company details

  1. Private School
  2. Educational institution
  3. Elementary school
  4. High school
  5. Middle School

Written by the company

Brilliant Microschools is a network of accredited online private schools serving students who learn differently. Our certified teachers differentiate each student’s learning pathway. They will track your child’s growth & allow them to progress at their own pace, with the help of adaptive learning software. Our mastery based curriculum is designed with a mix of compelling modern media, classical texts, exciting projects and rigorous exercises that engage them deeply.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

458 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(458)

83 reviews in the last 12 months

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Rated 5 out of 5 stars

My child hated going to public school…

My child hated going to public school because he was behind his peers in reading. Now with BMS he is right where he needs to be and his confidence has shot through the roof. He now loves school and believes he can achieve anything!

10 April 2025
Unprompted review
Rated 5 out of 5 stars

When my son was not thriving at our…

When my son was not thriving at our local middle school, we found BMS. Since enrolling I have seen my son happier, excited for class each day, and able to complete his work independently. I plan to stay with BMS all through high school for my son. The staff and his teacher are so helpful and I feel very supported.

10 April 2025
Unprompted review
Rated 2 out of 5 stars

Extremely disappointed with their…

Extremely disappointed with their billing department. They charged me for one lesson that was cancelled with plenty of time in advance, and they refuse to reimburse my bank account. I have been reaching out to them for almost a year now and I still don’t have my refund. They keep telling me “they are going to look into it” over and over again.
Have lost track of how many follow up emails I have sent them.
Needless to say I will never do business with them again.

31 May 2024
Unprompted review
Brilliant Microschools logo

Reply from Brilliant Microschools

I’m sorry this has been frustrating.

I took another look at your account, and here’s what I found:

We actually refunded you $140 total to your card ending in 1261:
• May 10, 2024 – $70 for the May renewal when you decided to pause.
• May 22, 2024 – $70 as a courtesy, even though the missed sessions had already been rescheduled.

As for canceled lessons:
• March 21 was rescheduled for April 30 but you later canceled.
• March 28 was rescheduled for May 7 but wasn’t attended.

We did our best to be flexible and even issued extra refunds as a courtesy. Based on our records, everything has been settled, but I’m happy to clarify if anything still seems off.

Rated 1 out of 5 stars

Look elsewhere if you value education

This school sucks. My child isn't learning anything. They claim in the interview your kid will be 2 grades above grade level by the time they're done. LOL. This school should be free, or at least half the price for what they offer. The classes need to be much smaller because helping each kid takes so much time out of the day, and there's only 2-3 hours of school as is. My kid has had to change teachers several times because they are so mediocre, and/or don't know how to run a classroom. Lots of time wasted and rushing not learning anything. Not recommended.

7 February 2025
Unprompted review
Brilliant Microschools logo

Reply from Brilliant Microschools

Dear Anon,

We take every piece of feedback seriously and always strive to address any concerns with care. Despite extensive efforts, we haven’t been able to locate you in our records. We’ve also reached out through TrustPilot to connect directly, as we’d love the opportunity to understand your experience and resolve any issues.

If you’re a current or past family, please don’t hesitate to get in touch with us directly—we’re always here to help. Our focus remains on supporting our students and families with the highest level of care.

Rated 5 out of 5 stars

We love the one on one tutors

We love the one on one tutors! My son who is on the spectrum has been engaging wonderfully with his tutor for language arts through the video class. His tutor keeps it very engaging for him and he is doing great! I have definitely seen progress. He is enjoying his language arts class time with his tutor and learning at the same time.

21 January 2025
Unprompted review
Rated 1 out of 5 stars

Not good with special needs students or admin

This school claimed to be able to work with special needs students, ADHD, dyslexia, executive function disorder, etc. It claimed to have small class sizes. However, my son is a high school student who has experienced a lot of bullying, has ADHD and executive function disorder, among other things. Navigating everything at his age has been incredibly difficult for him. We were clear about his challenges when we were going through the enrollment process and they said they could work with him. However, I have found that they overall expected him to perform like a neurotypical student, with little accommodation or consideration given to his special needs.

The first semester was good. My son took well to the transition and enjoyed online homeschool. He started to finally feel safe and was able to learn. The class size was maybe about 15, not 10-12 as promised.

The second semester was horrible. Even larger class size. I’d see maybe 18-20 kids on camera. My son had a few issues where his impulsiveness and executive function disorder caused him to make some mistakes when messaging friends outside of class time.

After an incident in November, they told us he couldn’t log into his online class until they decided his punishment. He missed 5 days of school while they decided. 5 days. He missed more class while they decided what his punishment for the infraction would be then his punishment would have lasted in other schools.

They sent me an email with their decision with a punishment that seemed way to harsh. Weeks of more missed class while he went through their remediation process, for which they were going to charge us more money. It didn’t make sense so we requested a call.

The main administrator promised to call us, was 30 minutes late, then only talked to us for 5 minutes, giving very poor answers to our questions before she had to take a “very important call” and hung up. That was the last we heard from anyone at the school.

We asked for my son’s transcripts a month ago and still they have not provided them, they say the request is being processed under their standard process and timelines, if that tells you anything about how they operate.

Oh and this review has been edited to add that they also contacted me about this review and said that they would sue for defamation and/ or include sensitive information in their reply if I didn’t remove it.

It’s now been over 2 months since my son attended classes. I have asked repeatedly for his transcripts so I can get him in the right classes in his new school. They still have not finished them.

If your student has no issues, great. Should you actually need assistance, don’t expect to receive it.

26 November 2024
Unprompted review
Brilliant Microschools logo

Reply from Brilliant Microschools

Hi Jessica,

We appreciate you sharing your thoughts. As we discussed during the admissions process, all our classrooms operate at a maximum of 1:10 ratio.
Our high school microschools operate with two teachers (one for Math and the other of English, Social Studies etc.), which allows for a class size of up to 20 students.
This still gives us a teacher-to-student ratio of 1:10.
And so, in your son’s case, with 15 students, the ratio was actually 1 teacher to 7.5 students, one of the lowest you'll find in a similar setting.

Furthermore, we’ve been reflecting on your feedback and want to assure you that we take it to heart. Our Multi-Tiered System of Supports (MTSS) is designed with research-backed, proven interventions to support students with behavioral challenges, always with a restorative, rather than punitive, approach. That said, I do understand your concern about the involvement of three adults in the discussion with Wyatt. These adults were Wyatt's two teachers and his house leader, who is familiar to Wyatt from previous behavioral interventions. We’re currently reviewing this aspect with our Deans of Students, and your perspective is valuable in helping us improve.

Lastly, as for your son’s transcripts, we typically issue transcripts at the end of the school year in June. We have been trying to get yours issued earlier.
Our team is currently managing a significant workload, including quarterly reports and portfolios, but please know we're doing everything we can to expedite this process and will keep working toward a quicker resolution.

Thank you again for your feedback. It helps us grow and improve, and we are grateful for your thoughtful input.

Rated 5 out of 5 stars

My grandson was with Brilliant…

My grandson was with Brilliant Microschools for over 2years; it was an amazing experience for my grandson; Jeffrey his tutor was amazing how patient he was with him. He never lost his cool and was always very professional; if my grandson would ever return to Brilliant; I would definitely would use Jeffrey; one of the reasons that I left my grandson was because how Jeffrey was with him. Amazing experience.

6 January 2025
Unprompted review
Rated 5 out of 5 stars

wonderful experiences

my daughter is shy and very picky but she met wonderful math tutor!! we have to take some breaks but definitely will be back when she is ready! brilliant grades's stuffs are very helpful and supportive in many ways. i highly recommend you brilliant grades !!!

15 November 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant Microschool .. positive & individual support

Brilliant Microschool teachers provide a positive online learning environment that is unique to each individual student. Ms Jennifer was ‘on it’ - spoke kindly, respectfully and use positive regard when working with our son while still holding him accountable to complete work. Naturally there are hiccups when first transitioning to any new school, however the benefits our son received far outweighed any minor challenges. We completed a year of school, utilized the support of the summer school program and have just completed math tutoring with Matthew. Our son made social connections that support his unique area of interest & has even asked to return for summer school support.

11 November 2024
Unprompted review
Rated 5 out of 5 stars

My son is in 9th grade and started in…

My son is in 9th grade and started in August of this year.
It's been really good so far.
I am noticing an improvement in his mood and motivation. He is not very very social yet. He is quite shy. Although he does participate in 2 electives and afternoon clubs. He's made 2 friends and is happy to join every morning. We're looking forward to a filed trip in North Florida like the ones in Texas and SF!

5 November 2024
Unprompted review
Rated 1 out of 5 stars

I initially loved the teacher and…

I initially loved the teacher and curriculum at Brilliant Micro School, but unfortunately, the lack of parent support and administrative response was a significant disappointment. Despite voicing multiple concerns, particularly about classroom disruptions and inappropriate topics being introduced, no principal or any other administrative figure has reached out to address my experiences to this day. I reached out several times, hoping for solutions, but received little support or response from parent administration. It’s clear they are not committed to providing a constructive learning environment or to addressing parental concerns.

1 November 2024
Unprompted review
Brilliant Microschools logo

Reply from Brilliant Microschools

Thank you for your feedback and for giving us the opportunity to reflect on how we support our families.

Throughout your time with us, we made multiple efforts to address your concerns, starting with an hour-long evaluation call, a parent-teacher meeting on October 15, and two follow-up check-ins during the week of October 23. It was noted during these interactions that Jori remained positively engaged in class, and we strived to ensure the best possible learning environment.

In November, our Head of Parent Support connected with you weekly via phone to address any ongoing concerns. Additionally, our Principal reached out to personally discuss the situation and explore further improvements.

Despite these efforts, we understand that our responsiveness and intensity of support may not have met your expectations. We are genuinely sorry for any shortfall and were pleased that you chose to continue with us. We maintained our weekly check-ins through December to ensure you felt supported.

While it seems there is a discrepancy between the positive feedback you shared with us in person and the concerns noted in your review, we respect your perspective. If there is anything more we can do or any other issues you wish to discuss, please do not hesitate to reach out via email or phone at any time.

Rated 5 out of 5 stars

He has learning disabilities, anxiety and adhd

Hi! My son is in 10th grade and this is our second year. He has learning disabilities, anxiety and adhd. I feel like I should be a spokesperson at this stage because this was the best decision we’ve ever made. I’m not even sure he needs his anxiety medication anymore. He’s finally in an environment where his teacher “gets him”. Other kids have similar experiences and the learning is tailored to their needs. His teacher said she’s not sure what he's more proud of: my son's social-emotional or academic progress!

17 October 2024
Unprompted review
Rated 5 out of 5 stars

Thank you Joseph

Joseph has been tutoring my daughter with coding and computing for a very long time and he has kept her engaged and she looks forward to her lessons each week.

16 October 2024
Unprompted review
Rated 5 out of 5 stars

Literally life changing for our family

Literally life changing for our family. My daughter (ADHD, autism, anxiety) joined 9th grade at BMS last November. I do wish we'd found BMS a few years ago. It would have saved us so much distress. She's now loving school instead of resisting as she was doing for the past 9 years.

27 September 2024
Unprompted review

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