Brindly Reviews 269

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality, highlighting the robust and protective nature of the phone cases, which are often described as sturdy and well-made. Many appreciate the wide selection of designs and colors, finding them beautiful, vibrant, and stylish. The delivery service is frequently noted for its speed and efficiency, with many orders arriving quickly and on time. Furthermore, customer service receives high praise for being excellent, responsive, and helpful in resolving issues. However, some customers also noted issues with product quality, such as fading designs over time, cases splitting, or colors not matching the order. There were also instances of faulty products and delayed express deliveries. A few other people also felt that the customer service was not always satisfactory, mentioning unhelpful responses or slow communication.

What people talk about most

Product

Consumers find product to be positive, with many reviewers praising the excellent quality, durability, and... See more

Quality

Users describe positive interactions with quality, frequently praising the products as well-made, sturdy, and... See more

Delivery service

People report positive experiences with delivery service, frequently praising fast delivery times and good... See more

Order

Customers had positive experiences with order, finding the process easy and straightforward, with many... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the quick responses and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wonderful quality and fabulous choice of fantastic colours and designs. Arrived fairly quickly considering where the case was shipped from. Fits like a second skin and is robust enough to protect my p... See more

Rated 5 out of 5 stars

Love my phone case! The pattern is perfect and there is lots of support for the back camera. Would definitely recommend. The only thing I might mention is that pressing the side buttons requires more... See more

Company replied

Rated 5 out of 5 stars

Excellent quality phone case. Arrived from Lithuania in 4 days. Required signature which was a problem but got it diverted to local store.

Rated 5 out of 5 stars

I was looking for a new phone case for my new phone. I wanted something colourful, but different than just a basic case you see on other sites. I found this company. They have loads of colourful desig... See more


Company details

  1. #29 of 51 best companies in Mobile Phone Accessory Shop

Written by the company

Gorgeous phone cases for iPhone, Samsung and Pixel.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

269 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely case

Lovely case - a lot cheaper than the other well known brand I was going to buy from. Postage didn't take too long considering it isn't a UK warehouse. Will be buying again. Thank you

12 June 2024
Unprompted review
Rated 5 out of 5 stars

I had the very same cover for my S21…

I had the very same cover for my S21 and loved it very secure dropped on tiles few times but always fine so pleased they are now doin the S24ultra case you get what you pay for good communication and case arrived within the week very sturdy would always use this company..

8 June 2024
Unprompted review
Rated 5 out of 5 stars

When I ordered the phone case

When I ordered the phone case, the wrong address appeared on the package and it was undeliverable. I contacted Brindly and they sent out a new package immediately. The phone case is perfect and a really good fit for my Samsung S23FE.

17 May 2024
Rated 3 out of 5 stars

Parcel delivered to wrong place.

Absolutely love the product and I will be purchasing again. . . However, when I ordered on the website I was able to select a local InPost Locker for delivery. When I got notification it had been dispatched and would be delivered by Royal Mail, I instantly knew that it would not be arriving at an InPost locker as they do not courier there.
Luckily, they delivered to a supermarket close to InPost locker and I recognised the store in the proof of delivery photo. When I went to the counter at the supermarket to collect, the man told me they don't accept deliveries there and the courier was lucky they let him leave it there. This could easily have gone wrong and the parcel got lost. Just wanting to give you some feedback to stop other customers losing their items. . . . Many people use InPost lockers and they would be preferred method of posting, but only certain courier companies deliver to them.
Thankyou

3 June 2024
Unprompted review
Brindly logo

Reply from Brindly

Hi Emma, thanks for your feedback and for loving the product! 😊 We're really sorry for the delivery mix-up and understand how that could have been frustrating. We'll review our courier options to ensure this doesn't happen again. Thanks for bringing this to our attention 🙏 - Ben

Rated 3 out of 5 stars

Nice design but overpriced

Nice design but overpriced for the quality.

24 May 2024
Unprompted review
Brindly logo

Reply from Brindly

Hi Fr, thanks for your feedback. We're glad you liked the design but sorry to hear you found it overpriced for the quality. 😔 We're always striving to offer the best value and we'll take your input to heart. If there's anything else we can help with, please reach out. Thanks 🙏 - Ben

Rated 5 out of 5 stars

Really love my case

Really love my case! I've bought 2-layer cases before from other companies but they're were literally double the price and one cracked within weeks. My new one from Brindly has already lasted longer, and I love the design

23 May 2024
Unprompted review
Rated 5 out of 5 stars

Great designs

Designs are great - really fun and different from a lot of other shops.
Delivery was quick too.

17 May 2024
Unprompted review
Rated 5 out of 5 stars

Such a wonderful quality case

Such a wonderful quality case! So thick and sturdy! Print is actually part of the case rather than printed on so won't rub off! I went for the one that had the silicone and hard shell and it fits my pixel 6 perfectly. Shipping from Europe to UK took about 4 days maybe 5, which isn't bad! Will definitely buy from here again!

30 April 2024
Unprompted review
Rated 5 out of 5 stars

Love, love, love!

The order arrived super quick and I was able to track it. The case is so lovely (lilac cow print) And it has extra protection around the screen edge. It is light weight and not too bulky. Love this case. Thank you. Wish you did matching pop sockets!

26 April 2024
Unprompted review
Rated 5 out of 5 stars

Love it

Love it! Really sturdy case & works well with Magsafe. Product dispatched quickly & arrived safely.

22 April 2024
Unprompted review
Rated 5 out of 5 stars

So happy with my purchase

So happy with my purchase! Arrived from Germany to England just 7 calendar days after ordering. I got the beige leopard tough case for my Google Pro 8, which fits perfectly and looks really good quality and very robust. At such a reasonable price, I will definitely order more! After doing my trust pilot reviews on many phone case companies (and being the very skeptical person I am with trusting these online companies), I'm glad I chose this one to buy from! Thanks Brindly.

20 April 2024
Unprompted review
Rated 5 out of 5 stars

Amazing phone cases, amazing service!

So I have to admit I have a phone case addiction. I change it every few days, it's pretty ridiculous as I usually end up with about 100 cases for my phone! I discovered this company shortly after recently upgrading my phone and I ordered a few. They took a few days to arrive - I believe these cases are shipped from outside the UK. But once they arrived, I was thrilled. Absolutely gorgeous cases! I've since placed a second order for more cases and I'm currently filling up my basket for a third order. The print quality of the cases is second to none and there's something for everyone - neutral, brights, floral prints, marble, animal prints! I don't think I'll stop ordering from Brindly until I own every case I like! All my cases are the tough cases so I can't comment on the slim ones.

5 April 2024
Unprompted review
Brindly logo

Reply from Brindly

Hi Estxf82517, wow, we're thrilled that you're loving our phone cases so much! 😊 It's always exciting to meet a fellow phone case enthusiast, and your support and feedback just made our day! Can't wait to supply you with more of your favourites! Enjoy your collection and remember, we're just a click away if you need anything. Thanks a bunch! - Ben

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look