Briovacations Reviews 

Zero customer service! Worst company ever!
I’m trying to cancel this and it won’t let me!
You can only transfer it to a family member or try to sell it somehow!?!
So very dissatisfied!

We sat through their presentation for well over an hour. We were supposed to receive a FREE vacation of our choice....lol
It was by far NOT a free anything. They want you to sign up and pay a reservation deposit of an unknown price. Then within 10 days they send an email to finalize your itinerary. Then you have to pay a "promotional certificate charge" depending on what vacation. One was $198, another was $150 and so on. Then you have to pay another fee ranging anywhere from 150 to 259 per person for the taxes and other fees. Then you can book your trip but have to wait 30 days after and cant be 7 days before or after any major holiday. Lastly you dont choose airfare.....they do so im guessing layovers.

This was so deceiving they let you look at a site with fake prices and when you join .....Boy did those good prices go away. this is nothing but a scam company

Do not fall for their unethical sales practices. This is a total rip off. Worst mistake of my life. Misrepresentation of travel; misrepresentation of money. Horrible people. Don’t do it … please do not do it!!

Let me start by saying I cannot be more disappointed in this company. They advertise on their postcard a free cruise and flight you have to participate in a one hour zoom conference where you cannot even look away cause if you do you’ll get dropped we fell for the scam and paid over $7000 with our credit card for the membership immediately afterwards we wanted our free cruise. Needless to say they’re affiliate. The one associated with the cruise company took another $200 from us. We had to call them over three times in the next seven days for them to get back to us with the cruise. Turns out they want an additional $1600. Basically I could’ve gone online and got a cruise for that amount without having to pay the $7000 membership fee I disputed the charge but I didn’t read the fine print so I lost the dispute. I’m 100% disabled American veteran on a fixed income. This is not right and here we are one year later they’re trying to charge my account another $249 where the lady was super rude a company called Peachtree renewals. I told them do not charge my card to cancel my membership. I’m simply going to have to assume the loss of the 7000 and something dollars that I paid plus the 200 deposit for the cruise that I never got, I will never ever recommend this company to anybody. This is all a scam and somebody is making money on the backend, high pressure sales misleading information a lot of different people throughout the United States working from home are the ones that service your calls like the old saying goes if it’s too good to be true then you know it is their cruises are just like retail cruises. The only thing you really get a discount on is their relationship with hotels and it’s really not that much Shop around before you commit to this. I’m really disappointed. I really am.

This company is not honest. I suspect it does not exist any more and is a front for another more established entity that creates a new named vendor every year or so to avoid comments like this. Brio Vacations promised us a lifetime membership and with no annual fees. They promised significant savings over list prices for cruises, resorts, condos, hotels, etc. This is absolutely not the case. I can show you how with cruises the prices on their site are EXACTLY the same as those on the cruise line sites. They will say, "you will get a rebate in the mail". We took our Virgin cruise booked through them and no rebate. When I call, I now get a generic company (not BRIO) which cannot find record of my rebate and just says "oh well". As far as prices for other vacation accommodations, Brio prices are easily beat with many other services that do not cost you extra to belong. When I call into their vacation call center, they give me a number for Brio that is out of order (828-785-4554). In addition, when we bought our membership we were assured that if we "act now" we will have a lifetime membership we can share with others that will never cost us another cent. Now we are being told if we don't "renew" in a few weeks we lose our membership after 1 year. Well, I'm a dumbass for signing up and paying these folks anything and I'm hoping my experience will lead others to avoid this type of scam. Don't even go to the presentation as they will just lie to you and pressure you. Doesn't matter if the name is Brio or Endless Vacations, or RSI, yadda-yadda. Keep your wallet firmly in your pocket and save your precious time by not even attending. No vacation club, timeshare etc. is anything but a gigantic scam and this one is particularly bad. Honestly, I hope someone benefits by my dumb decision and learns from my mistake. Good luck folks and remember there is no free lunch!

When my husband and I were ‘invited’ to a zoom call to receive a free cruise I should’ve known better. We listened to 60 minutes of self praise about Brio and were convinced to join. Since that time, 9 months ago we have learned how horrible the offerings are. We have been unable to use the travel plan due to lack of availability and exorbitant costs, easily beat by Airbnb.

So incredible disappointed. On top of poor offerings, the company charges fees for online monthly payment so we have to nail a check each month to pay the balance. I refuse to pay off balance e now due to such disgusted feelings I have for this scam and my stupidity for ‘falling for it’.

My sister purchased a Brio Vacations membership. When we tried to use them for a trip to Paris they were amazingly incompetent.

1. Air fare- when I googled, the first flight that came up was Air France non stop for about $2000.
When Brio found us a flight it had 2 layovers and was close to $3000.
When I asked the advisor about the flight I had found, her response was, "Oh, that would probably be better. "

2. When we asked to look at apartments and hotels in Paris, I specified the areas that I was interested in and stated that it would need to be no higher than the 2nd floor or have a lift.

They suggested one apartment far from the requested area on the 4th floor of a building with no lift.

As far as hotels, they gave a good sized list, but said that we would not be able to know the location until AFTER we booked!

This company is a complete scam. They claim to offer a concierge travel planning service with knowledgeable agents.
A ten year old with a computer and no knowledge of the city could do a better job.

There is a reason they don’t put the name of the OTA (online travel agency) on the flyer you receive in the mail! Longer than 90 minutes, pushy, and accused us of being on our cell phones when in actuality, we were taking notes!

We were scheduled for a 3:30 PM RSI Vacations presentation and attended as a couple. What was supposed to be a quick overview turned into a 1 hour and 45-minute ordeal. The presentation, led by Suzi Zu, was long-winded, unstructured, and frankly exhausting. We had to briefly leave to feed our kids, and were told that wasn’t allowed—even though bathroom breaks were. The level of control and lack of basic consideration for families was shocking.

The entire experience felt like a relentless push to sell overpriced memberships that aren't even worth it. Their offer included a $29 membership just to access RSI Vacation deals, which are pitched as exclusive but feel like generic, inflated vacation packages. And to top it off, their system is outdated—they encourage senior citizens or those 55+ to call customer service reps to book anything. We’re in the age of AI and streamlined digital booking, yet they’re still stuck in an old-school, inefficient model.

This is just another marketing trap to make people—especially retirees or those looking for deals—pay for things they don’t need, especially in this economy. As someone with a sales background, I can confidently say: if the product was good, they wouldn't need to drag it out or use pressure tactics. A real value proposition sells itself in 20–30 minutes.

Total waste of time. Feels like a scam. Avoid at all costs.

Brio is one of the worst companies I have ever worked with. They gave me lots of weeks as "FREE" in my contract with them and when I called to use them, was told nothing is free. It was explained that we only had to pay taxes but that was BS!!!!!! I am so sorry that I spent any money on this. Sales people are rude and the travel agents are CLUELESS! I hope you read this before you waste the funds.

The cruise with air fair is not free. You have to pay a deposit of $198, which if it is free why a deposit. Then you also have to pay the taxes and port charges which again does not go with the fact it says "free". Scam like all time shares are anymore.

First, I'm giving Brio one star because Craig was a decent, engaging presenter and the third person, David, seemed to be genuine.

That said, the "Free Vacation" is totally bogus. Here's a rundown:

1. You can choose a Vacation Certificate from 1 of 4 Vacations: A. Cruise with AirFare, B. 3-Night Vacation with AirFare, C. 7-NIght Resort Stay, or D. Weekend Getaway for Two.

2. NOT FREE! Reservation Deposit Choice A $198, Choice B $198, Choice C $150 or Choice D $100 is due after registration.

3. NOT FREE (Cruise example): Government Taxes, Carrier and Agency Imposed Fees are the responsibility of the travelers starting at $201 per person for a 4-Night Cruise, $207 per person for a 5-Night Cruise and $238 per person for a 7-Night Cruise. Taxes and Fees will vary when flights are departing from Canada.

4. By the way, for all cruises, staterooms are INTERIOR CABINS on low deck. You'd likely do better purchasing such a cruise on Vacations to Go or Cruise Direct (both of which we've used) for cheaper, plus perks!

5. The biggest joke is the $100 restaurant "gift!" It's a code for restaurant.com, one of the places on this site that has similarly awful reviews. They were okay around 10 years ago but now, many places aren't honoring them and you must often spend large amounts to use the stupid coupons. USELESS as far as I'm concerned.

Almost forgot--I was told that EZ Travel was the name of the place--not Brio--so I couldn't do any honest searches for info. Anyway, hope this review saves someone a little time and money!

A few minutes ago, we just started the meeting with them over Zoom, which means its in our home. They were rude from the beginning, demanding, telling you what to do (in your home). They threaten to kick you out and you can't get the gifts. Now, their postcard and email say gifts (copy/paste) could be one of these:Vacation Certificate
•Qty (1) Select 1 of 4 Vacations: Cruise with AirFare, 3-Night Vacation with AirFare, 7-NIght Resort Stay, or Weekend Getaway for Two
BONUS: Dining Certificate •Qty (1) Restaurant.com - $100 Certificate
 This a timeshare hustle. Our landline phone rang, I had to answer it for it was the hospital calling about my husband. I was only a few feet away, could here them.
The guy put a message on screen kicking us out. Now, we can afford to go to any restaurant we like and travel anywhere we want. So, 'not' getting there "so called" gift means nothing to us. I am shock at the rudeness of this company/workers. Most companies will be kind to you when they are trying to get your money.

I am appalled!
We presently are not in a financial position to take advantage of Brio. As promised, I received the link to claim my gift. The “gift” required a $100-$198 deposit. SERIOUSLY? What a scam to get money anyway you can and waste our time!

Update: Perhaps I am in error. It looks like this company is based in India and not the same one working in the US. If so, I apologize and retract my review. However, I’m still suspicious as the US based company has been working very hard to get me to retract my review.

This company uses the same 1980’s bullying tactics as the timeshare hucksters of that day. They offer you “free” gifts that turn out to be very difficult to use and require pre-payment of many fees. The actual session starts out nice and then they keep passing you off to ruder and meaner people who try many different tactics to get you to commit immediately. Frankly I don’t trust any company who doesn’t stand behind their product enough to let you take a few days to do your homework. They also slide around questions like, “What happens if the company declares bankruptcy?” By the end of the call (which was supposed to take an hour and took two) we just felt abused. Interesting too that they didn’t actually put their company name on the offer card - probably so people don’t try and read reviews before the sales pitch. Perhaps there is real savings here, we didn’t buy in so can’t say for sure. But if their “free” offers are any indication of the character of this company, then I suspect their actual product is similarly poor.

My experience was a high pressure sales scam! We received a postcard in the mail from Brio Vacations/ Travel inviting us to attend a virtual travel focus group and receive a vacation gift. They ask about salary, age, and tell you that you have to have a credit card (hum . . . I wonder why you need to have a credit card!?) They call it a travel focus group and they started the virtual session with a whole list of dos and don'ts rules. The Brio representative stated to the participants that we want you to get your free gift (I guess the free gift is supposed to be the incentive to keep you obedient to their rules), and we will boot you out of the session if you are not following the rules. Stating the rules -- if your not looking at us, if you're not laughing at our jokes, if you not nodding in agreement when we speak, if you are not listening to us, if you're not engaging with us, if we see you answering your phone, looking around, watching TV, etc, etc. All of these really crazy belittling rules for adults in a virtual session in their own home, and the representative was pretty nasty. He told us if you need to go to the restroom you have to ask for his permission first. Is that crazy or what? -- Adults don't have to ask permission to use the restroom!

The goal was to sell us a high pressure vacation package - these plans are no longer called "time shares" but now called vacation packages. They get upset if you turn away from the screen for any reason during the session, they don't even want you to drink water or they tell you they will boot you out of the session (that is what they call it - "booting you out") and they continuously tell you - you won't get a gift if you do any of those things (like you're a child). That is not a good way for a company to obtain business from consumers! We are not children -- we are adults, this was a very poor way for Brio Travel to establish a rapport and communicate with consumers that they had invited to a focus group. No one wants to waste time with a company who treats folks this way. Brio's entire objective was to pressure us to buy a vacation package from them. That's their bottom line - buy from us -- it is not a focus group!

We got the jest of their motives and ended the session with Brio. We would not allow them to pressure us into buying anything! A very cruddy way for a company to engage consumers with tasteless and degrading rules! I would advise against using Brio Vacations, they treat customers poorly unless you make a purchase from them. It's truly a disappointing company. And keep in mind, everything that's free isn't free (as they state on their postcard invite). Read the reviews from people who have received the Brio subpar gifts; all of them come with hidden costs, making the gifts far from free as they advertise.

It’s far better to pay for your own vacation and avoid the hassle of dealing with this type of a vacation company (Brio), who does not value consumers nor know how to treat them. If you should receive a "Congratulations" invite postcard in the mail to attend their virtual travel focus group for a "free gift" -- you would do better to discard it - it’s not a legitimate offer, and they have [very] poor customer relations when you do not subscribe to their immature, petty, and degrading rules, or purchase their travel packages. It was a total waste of our time -- Brio Vacations is bad news!!

Beware, this is a SCAM, my Wife and I were invited to one of their sessions and they treat you like kids, if you don't nod in agreement with their questions or respond to their dumb jokes they throw you out of the meeting, petty.....make sure you read their reviews carefully and DO NOT give them access to your credit card. Scam ...Scam... Scam...Scam!!!!!!!!

We were promised a “free vacation” but even after paying more money and choosing two vacation dates we still have no idea where the cruise is bound. Very disappointed. We paid 7 grand for this