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Had my lessons with Tim who was an absolute delight to learn from, very friendly and funny while making you feel at ease as well as motivated. Also extremely down to earth and fair, can rearrange less... See more
Company replied
My driving lessons with Tim were nothing short of absolute amazement. He had been so supportive of me through every step of this journey. As someone who struggle with nerves and confidence, he guided... See more
Company replied
Our daughter is autistic and struggles with new situations. We contacted the office before she started and they assured us that they can help and accommodate her needs. The instructor Alan called mys... See more
Company replied
Company details
- #22 of 22 best companies in Driving school
- #19 of 19 best companies in Driving Licence Training School
Contact info
United Kingdom
- bristolandbathintensivecourses.com
3.4
Average
81 reviews
Replied to 37% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My experience
Great teacher, shows you how to pass your test any how to drive on the road after your test, critical skills reinforced over lessons with a very flexible time plan.
9 April 2026
Unprompted review
Terrible communication, waste of time and effort
Terrible. I had booked an intensive course for September 2025. First, the first day was cancelled, and then everything but the last day, and then everything was cancelled. I was understanding and we organised to still get the hours covered, but there were numerous occasions where a lesson was scheduled and then cancelled last-minute - on one occasion I cancelled university commitments and waited outside at the time of the lesson only for no one to show up. (I have full dates and paper trail of this so none of this can be disputed).
I was promised another 'reliable colleague' could step in which of course also ended up in nothing. I was promised a call and follow-up emails several times by different members of the team which also conveniently never came to fruition.
Eventually I grew sick of it and requested a refund which started a month-long back-and-forth of AI-generated responses, promising to 'raise it with the manager' and delaying more and more. Funnily enough, when I threatened to raise a formal dispute the refund finally (Dec 2025) came through.
Note in the other positive reviews whether they are praising the driving instructor they (fortunately) were assigned, or whether anyone has had a good experience with the agency themselves. As far as I have seen, if you get a reliable instructor then great, but otherwise prepare for months of terrible communication and delay.
4 December 2025
Unprompted review
STAY WELL CLEAR - A Year of Delays, Poor Communication, and Broken Promises
The level of communication from this company has been extremely disappointing. They rarely respond, and when they do, it lacks clarity or follow-through.
I paid in full for two intensive driving courses, including test bookings, in February 2025. As of March 31st 2026, neither course has been completed within the promised timeframe. One final lesson is still outstanding, and I am also waiting on refunds for both driving tests.
After more than a year of delays, broken promises, and poor communication, this experience has been incredibly frustrating. The service provided does not reflect what was advertised, and I feel misled as a customer.
I would strongly advise others to consider alternative providers. Based on my experience, this company prioritises taking payment over delivering on their commitments.
It won't even let me put the correct date of my experience
31 March 2025
Absolutely amazing driving instructor
Absolutely amazing driving instructor. Couldn’t of asked for anyone better, I came to Tim after being with a previous driving instructor that wasn’t getting me very far and Tim helped me progress in my driving and got me test ready within a few lessons. I couldn’t recommend Tim enough, he’s very supportive, patient and calm.
23 March 2026
Unprompted review
Reply from Bristolandbathintensivecourses
Hi,
Thank you so much for taking the time to leave such a fantastic review — it really does mean a lot to us.
We’re absolutely delighted to hear how well things went with Tim. He’s a brilliant instructor and takes real pride in helping pupils build confidence quickly, especially when they may not have had the best experience previously. It’s great to hear he was able to get you test-ready in such a short space of time while keeping things calm, supportive and focused — that’s exactly what we aim for.
Your comments about his patience and approach are spot on, and we’ll make sure this feedback is passed on to him — it will mean a lot.
Wishing you all the best with your driving going forward, and thank you again for choosing us.
Kind regards,
Bristol & Bath Intensive Courses
Paid in Jan 2025, Out Over £1,000, and Still No Test – Avoid!
I booked an intensive driving course with Bristol and Bath Intensive Courses, paying in full in January 2025 for instruction scheduled in March 2025. The entire point of an "intensive" course is the condensed timeframe: you build momentum and go straight into a practical test. This company completely failed to deliver on that fundamental promise.
After my initial instruction in March 2025, months passed without a practical test ever being booked. The huge gap in instruction completely undermined the intensive nature of the course. I would now require substantial retraining just to get back to the standard I was at in March 2025.
The company actually admitted their failure to me in a July email, stating: "the value of an intensive course lies in its timing and in ensuring you're test-ready at the end of the process, and it's clear that we've fallen short in that respect." Despite this written admission of falling short, my attempts to resolve the situation were ignored.
My final email formally requesting a refund initially fell on deaf ears, and when they finally responded, they outright refused it.
The financial impact of their incompetence has been severe:
- Over £1,000 spent on the course itself.
- Over £1,000 lost in wages from taking a week of leave for the original instruction in March 2025, done in good faith that a test would follow.
I am left out of pocket by over £2,000 combined, with absolutely nothing to show for it and no driving test in sight.
I have since sought instruction elsewhere, with instruction on a rolling weekly basis, as I should have done originally, only now worse off financially and with a masssive delay in progress.
If you are looking for a reliable, professional company to help you pass your test efficiently, save your money and look elsewhere.
23 September 2025
Unprompted review
Reply from Bristolandbathintensivecourses
Thank you for your review. I’m sorry to hear that you feel disappointed with your experience.
For clarity, the full course of tuition was delivered as booked, and your instructor completed all of the scheduled hours with the pupil. We’re pleased to see that you were happy with the instructor at the time, as noted in your earlier correspondence.
At the time your course was taken, there were well-documented DVSA test availability issues nationwide, which unfortunately affected many learners and driving schools. A practical test date was secured as a holding date, and we advised that we would continue to monitor for earlier availability. We also suggested the use of a third-party cancellation app and offered to cover the cost to assist in securing a sooner test, however this option was not taken up.
We also confirmed that additional support and lessons would be provided if needed once a test date was in place, to ensure the pupil remained at the required standard.
We did respond in full to your formal complaint and, based on the fact that the tuition had been delivered, the matter was considered resolved in line with our terms.
That said, our aim has always been to help pupils progress to test successfully, and we remain happy to assist further if you would like to get back in touch.
Kind regards,
Bristol & Bath Intensive Courses
Terrible communication, refund taken months. Fobbed off and lied too
We booked a week long intensive course for the end of September 2025, we had booked this a few months in advance. When the time came, I had received no email or text message telling me when it would begin, I had to chase it. I then was told two days before it was supposed to start that it was cancelled. I was gutted but understood, and tried to rebook. Again I had to chase for this too happen as the dates I was offered were far too close to the dates I had just had to take off work already. I couldn't book another holiday so quickly. I have now lost a week of holiday. But thankfully I was able to nab a few more hours to be able to get another in a months time.
Was finally told a date and was again looking forward to it until radio silence, no start time, no instructor name nothing. Until in the end I cancelled and asked for a refund while loosing another week of holiday.
I have emails upon emails of me messaging them and them fobbing me off with excuses. I wish I could upload screenshots as it's mental.
It has taken me months and months to get my refund, I've had to go to the bank to get this finally resolved as I was getting fed up with excuses and had already spoken to trading standards about the next steps.
Because of my money being held up for so long I've not been able to book another driving lesson with anyone else and it's sad to think I should be driving by now.
This is my first trust pilot review, but these guys seriously need to be avoided at all costs. I genuinely thought I had been scammed. I'm so disappointed. If you're in the same situation contact your bank and trading standards. They will have heard of them by now and have them on their radar.
22 September 2025
Unprompted review
Reply from Bristolandbathintensivecourses
Hi,
We take feedback like this very seriously and always investigate thoroughly.
From the details in this review alone we have unfortunately been unable to identify the booking being referred to.
If this review relates to a genuine booking, please contact us directly with your full name, course dates and booking reference so we can review the history and refund timeline properly.
We are always happy to investigate any concerns and resolve matters where possible.
Paul is great to learn with
Paul is a great instructor and i could not of asked for someone better to be assigned to me, i went in as a new driver with no experience with a 20 hour course to being able to drive independently with a lot of confidence, he was extremely patient with me with the reverse bay park especially as i was not quite able to find the correct reference point for myself and we got there after a few attempts and now im confident being able to park with next to no issues, as for my driving journey i will continue learning until i am fully confident in my own ability's before taking my test and would love to continue my journey with Paul until test ready i could not recommend him enough
6 March 2026
Unprompted review
Reply from Bristolandbathintensivecourses
Hi,
Thank you so much for your kind and detailed review — it’s great to read about your experience.
We’re really pleased to hear how well things are going with Paul. He’s a fantastic instructor who takes a lot of care in building confidence from the ground up, especially with new drivers. It’s great to see the progress you’ve made already — going from no experience to driving independently with confidence is a big achievement.
Your mention of the reverse bay parking is exactly what good training is about — taking the time to work through it properly until it clicks. Everyone finds their own reference points at their own pace, and it sounds like Paul supported you perfectly through that process.
It’s also great to hear your mindset around continuing to build confidence before your test — that approach leads to safer, more capable drivers long term, which is exactly what we want for all our pupils.
We’ll be sure to pass your feedback on to Paul — he’ll really appreciate it.
Wishing you all the best as you continue your journey, and we look forward to helping you all the way through to test success.
Kind regards,
Bristol & Bath Intensive Courses
DO NOT TRUST THIS COMPANY!!!
DO NOT TRUST THIS COMPANY!!!
They have messed up my dates multiple times and booked me in for manual test when i booked in for a auto test ive tried to get my money back but still no luck.
3 March 2026
Unprompted review
Reply from Bristolandbathintensivecourses
This is a fake review as we have no record of you on our system and there is no such thing as a manual or auto test. You simply take the same test in whatever transmission you choose.
7 day intensive course - don’t bother
I originally booked the 7 day intensive course, to include my theory and my practical which I paid extra for.
My intensive course journey was planned to start on the 27th January for 5 days, they brought this forward to January 20th for 5 days instead. Bonus for me! Was happy about this. Theory test was booked and all okay.
Heard nothing about my practical, the intensive week went and was gone, with emails and phone calls of backwards and forwards with no booked date, days turned to weeks and months, I finally booked a test for myself March 24th after much failed contact with the company, and I informed them of this and requested a refund for my test as they couldn’t supply me with this.
I was told the remaining 2 days of my intensive course would be closer to my test date (which was booked in September). I emailed them about this in July as my test was coming up, tried to ring but couldn’t get through and had no reply. I emailed again on August 8th but no reply either. I finally managed to get in contact with them less than a week before my test date, at this point they told me I let them know too late and close to the test date so they won’t be able to give me these 2 lessons that were owed. I complained about this as I’d be trying for 2 months to put something into place, so I did request a refund which I did receive.
They’re fast taking your money, but when they have to give you the actual thing you paid for, it’s like trying to talk to a brick wall. I wouldn’t even bother, I didn’t feel anywhere near ready and I defiantly still had a lot to learn after this, after the course I went to seperate hourly lessons and learned so much more in such a less time. The first day of my intensive course I spent the whole 4 hours driving around a car park. What a waste of a day! I had cracked the starting stopping and slow speeds by an hour and a half for Christ sake!
24 March 2025
Unprompted review
My driving lessons with Tim!
My driving lessons with Tim were nothing short of absolute amazement. He had been so supportive of me through every step of this journey. As someone who struggle with nerves and confidence, he guided me through everything with so much understanding, I am absolutely going to miss our chats behind the wheel but I will take everything he’s taught me to the grave now and I would recommend him to absolutely everyone!! An absolute incredible teacher who will always a friend!
16 February 2026
Unprompted review
Reply from Bristolandbathintensivecourses
Thank you so much for taking the time to write this — it genuinely means a lot to both Tim and the whole team.
Learning to drive is about so much more than just passing a test. For many people it’s confidence, independence, overcoming nerves, and proving to yourself that you can do something that once felt scary. Hearing that Tim was able to support you through that journey is exactly what we hope for every pupil.
Tim really does take pride in building not just driving skills, but belief. Supporting someone who struggles with nerves requires patience, calm reassurance and consistency — and it’s fantastic to hear that you felt understood every step of the way. Those “chats behind the wheel” are often where the real growth happens.
The fact that you’ll carry what he taught you forward says everything. That’s what great instruction is about — not just helping someone pass, but giving them skills for life.
We’ll be sure to pass your words directly on to Tim — feedback like this means more than you probably realise.
Wishing you years of safe, confident and happy driving ahead. You’ve absolutely earned it 🚗✨
Still waiting for refund after my last…
Still waiting for refund after my last review I was emailed
Someone would be in contact and would I like to take review down until the matter was resolved , I said I would be will if the refund was processed a week on and no refund or communication
15 January 2026
Unprompted review
Very calm and understanding teacher
Very calm and understanding teacher, made me feel comfortable and confident driving. Definitely would recommend
9 January 2026
Unprompted review
Reply from Bristolandbathintensivecourses
Thank you so much for taking the time to leave this review — it really does mean a lot to both us and your instructor.
Learning to drive can be stressful, especially when confidence is still building, so hearing that you felt comfortable, understood, and supported throughout your lessons is exactly what we aim for. A calm and patient teaching style makes a huge difference, and we’re proud that your instructor was able to create an environment where you could relax, focus, and grow in confidence behind the wheel.
Driving isn’t just about passing a test — it’s about developing safe habits, good judgement, and belief in your own ability. Knowing that you felt confident while driving tells us that the training was doing what it should: helping you progress at your own pace while still being challenged in the right way.
Thank you again for your recommendation. We wish you every success with your driving going forward, and please don’t hesitate to get in touch if you ever need a refresher lesson, motorway tuition, or any further support in the future. 🚗✨
Great course excellent instructor (…
Great course excellent instructor ( Alan)and my daughter managed to pass first time with just 20 hour intensive course .. would highly recommend Alan very knowledgeable
And patient !
28 December 2025
Unprompted review
Reply from Bristolandbathintensivecourses
Thank you so much for taking the time to leave such a kind review — it really does mean a lot to us.
We’re absolutely delighted to hear that your daughter passed first time after completing her 20-hour intensive course, and even more pleased that she had such a positive experience with Alan. He’s a highly experienced instructor, and comments about his patience, knowledge, and calm teaching style come up time and time again — so it’s lovely to see that reflected in your experience too.
Intensive courses can be challenging, especially when taken over a short period, so passing first time is a fantastic achievement and a real credit to both your daughter’s hard work and Alan’s instruction. Please pass on our congratulations to her — it’s a brilliant result and a great start to her driving journey.
Thank you again for your recommendation and for choosing us. Reviews like yours genuinely help other families feel confident when deciding who to trust with such an important milestone. We wish your daughter many years of safe and happy driving ahead 🚗✨
Just following up from my previous…
Just following up from my previous review. My brother has now arranged a course date and will be starting from August, it’s been great so far with someone always on hand to help and answer questions and there are some great deals on the website. My brother is very excited and can’t wait to start and I will certainly be recommending this to my friends and family.
29 December 2025
Unprompted review
Absolute shambles full of lies
Absolute shambles full of lies, very poor communication and do not deliver what they say. Please do not book with these jokers! You will save a huge amount of money time and stress finding a good instructor and doing weekly lessons. This company have not delivered an intensive course at all and even their instructor advised my daughter not to use them!!! I have Multiple emails where i can evidence no-one responded to my daughters emails about organising lessons and they lie and state they have. When i have raised this they have also stated they would consider a partial reimbursement as they did not deliver what was expected and i have an email to show this is that they said they they changed their mind! Sure they will dispute what i am saying but genuinely a really awful waste of money and time for a service they do not deliver. Nearly a year for an intensive course. Embarrassing. Avoid at all costs
19 December 2025
Unprompted review
Reply from Bristolandbathintensivecourses
Hi Toyah,
We’re sorry to read that you feel this way, but we do need to correct a number of factual inaccuracies in your review so that readers have a clear and fair picture.
Your daughter did complete the intensive course, with the remaining hours clearly explained as being conditional on reaching test standard, which unfortunately was not achieved at that stage. This was discussed openly during the course and is standard practice across intensive training.
Following the course, we made multiple attempts to arrange the remaining lessons, including contacting two separate instructors, both of whom confirmed their availability. We have email records showing these efforts. Unfortunately, we did not receive the engagement required to progress the bookings.
We must also clarify that no instructor advised your daughter not to use our company. This statement is untrue and unsupported.
While we understand frustration when expectations don’t align, threats of escalation or demands for a full refund for services that have already been delivered are not something we can agree to. Refunds are issued strictly in line with our published terms, which were accepted at the time of booking.
We remain open to resolving matters constructively and have always aimed to do so professionally and transparently.
— Bristol & Bath Intensive Courses
Alan was a big help i wouldn't of…
Alan was a big help i wouldn't of passed with out and was a really nice bloke 👍
17 December 2025
Unprompted review
Reply from Bristolandbathintensivecourses
Thank you for taking the time to leave your review, Lewis — and congratulations on your pass.
It’s great to hear how much of a positive impact Alan had on your training. He’s an experienced and genuinely dedicated instructor, and feedback like this reflects exactly the standard he sets. Helping pupils feel supported, confident, and properly prepared is what matters most, and it’s clear that Alan delivered that for you.
Passing a driving test is never just about turning up on the day — it’s about the quality of guidance, patience, and encouragement you receive along the way. We’re really pleased that Alan was able to give you the structure and reassurance you needed, and we’ll be sure to pass your kind words on to him.
Thank you again for choosing Bristol & Bath Intensive Courses and for recommending us. We wish you all the very best with your driving now that you’re on the road — enjoy the freedom and drive safely.
Kind regards,
The Bristol & Bath Intensive Courses Team
I have started my ADI part 1 training…
I have started my ADI part 1 training with the view to join Bristol and Bath intensives when I have qualified. From start to finish the process has been fantastic and both the office teams and trainers have been amazing. From the off when I have booked there has been clear and quick communication, easy access to all resources and information I need and always someone on hand to help out if needed. I would definitely recommend, quality training for a great price.
8 December 2025
Unprompted review
Reply from Bristolandbathintensivecourses
Thank you so much for taking the time to leave such a detailed and thoughtful review — it genuinely means a great deal to us.
Starting your ADI journey is a big commitment, and we fully appreciate how important it is to feel supported, informed, and confident from the very beginning. We’re really pleased to hear that your experience so far has reflected exactly what we aim to provide: clear communication, easy access to resources, and a training environment where you always know help is available when you need it.
From the moment someone books, our goal is to remove uncertainty and make the process as straightforward and transparent as possible. ADI training can feel overwhelming at times, particularly early on, so having the right information at the right time — and real people you can speak to — is something we take very seriously. It’s great to know that both the office team and trainers have delivered that consistently for you.
We’re also delighted that you’ve found the training to be good value for money. We work hard to ensure that our courses are not only competitively priced, but also genuinely focused on quality, structure, and real-world preparation — not just getting through the exams, but building the foundations for a successful career as an instructor.
It’s especially encouraging to hear that you’re planning to join Bristol & Bath Intensives once qualified. Supporting trainees through training and then into work is something we’re proud of, and we always aim to create long-term relationships rather than short-term courses.
Thank you again for your recommendation and kind words. We wish you every success with your ADI Part 1 and the rest of your training, and we look forward to continuing to support you as you progress through the qualification process.
Kind regards,
The Bristol & Bath Intensive Courses Team
Instructor training
Bristolandbathintensiveas sponsored me to do my PDI training. I found their training to be thorough and flexible to fit around my workload.
I enjoyed teaching the intensive courses. I found 20 or 28 hours a week with one pupil enabled us to nake lots of progress and build confidence quicker.
The company were very supportive and have a nice team of local instructors in Bristol, Bath and Weston super Mare. Great company to be a part of.
23 December 2024
Unprompted review
Reply from Bristolandbathintensivecourses
Hi,
Thank you very much for taking the time to leave this review — it’s genuinely appreciated.
We’re really pleased to hear that you found the PDI training both thorough and flexible. Supporting trainee instructors properly is something we take very seriously, and we know how important it is that training can fit around existing workloads rather than becoming an added pressure. Our aim is always to develop confident, capable instructors while allowing them to progress at a pace that works for them.
It’s great to hear that you enjoyed delivering intensive courses and experienced first-hand how effective that format can be. Spending 20 or 28 hours with a single pupil over a short period allows for continuity, consistency, and strong rapport, which often leads to quicker progress and improved confidence for both pupil and instructor. It’s something many instructors find particularly rewarding once they’ve experienced it.
We’re also really pleased that you felt supported by the team. Creating a positive, supportive working environment is just as important to us as delivering high-quality training to pupils. We’re proud of the network of local instructors we’ve built across Bristol, Bath, and Weston-super-Mare, and it’s always encouraging to hear that sense of teamwork reflected back by those working within the company.
Thank you again for your kind words and for being part of the team. We wish you every success as you continue your instructor journey, and we’re glad to have supported you along the way.
Kind regards,
Emma
Bristol & Bath Intensive Courses
I have now really started pushing…
I have now really started pushing forward with my theory learning. I am going through all of the online stuff and finding it really good to watch all all the training videos.
I feel well prepared now for the theory test and cant wait for it.
Support is really good for me as I don’t always pick things up that quickly so I’m grateful that my trainer is supportive.
15 December 2025
Unprompted review
Reply from Bristolandbathintensivecourses
Hi Jack,
Thank you so much for taking the time to leave this review — it genuinely means a lot to us.
It’s really encouraging to hear how positive your experience has been with your theory learning and the online training resources. A huge amount of care goes into making our theory support clear, structured, and accessible, so it’s great to know the videos and materials are helping you feel more confident and prepared for your theory test.
Everyone learns differently, and one of our core aims is to make sure pupils feel supported at their pace, without pressure or judgement. Learning something new — especially driving and theory — isn’t always straightforward, so it’s completely normal for certain topics to take a little longer to click. What matters most is that you feel comfortable asking questions, revisiting material when needed, and building confidence step by step.
We’re especially pleased to hear your trainer has been supportive. Having a patient, encouraging instructor can make all the difference, and we place a lot of importance on matching pupils with trainers who understand that progress isn’t one-size-fits-all. Confidence and understanding are far more important than rushing.
It’s brilliant to hear that you’re now feeling well prepared and looking forward to your theory test — that’s exactly where we want our pupils to be. Keep up the great work with your learning, and don’t hesitate to keep using the resources available or ask for help whenever you need it. Support doesn’t stop once the materials are given; we’re always here to help you move forward with confidence.
Thank you again for your kind words and for trusting us with your learning. We wish you the very best of luck with your theory test and look forward to continuing to support you on the rest of your driving journey.
Warm regards,
Emma
Bristol & Bath Intensive Courses
AVOID AT ALL COSTS
I booked an intensive course for my partner in Jan 25 with the expectation, as clearly advertised on their website, that they would secure a “fast-track” driving test. Unfortunately, this did not happen, and we were told to book the test ourselves and try for cancellation spots. This meant the test was booked 6+ months after the “intensive” course ended.
As a result, we had to pay for additional driving lessons to maintain test readiness. I emailed a couple times in the 6 months, asking for help to secure a test sooner but communication was poor and vague / generic (as other reviews have stated).
I formally complained in June and asked for a refund of half the course fee (to cover the cost of the additional lessons we HAD to pay for and due to the inconvenience and disruption caused to my self-employed partner who took a week off work for the so called “intensive” course). I also asked for an apology and asked for the false advertisement of a “fast track” test be removed from their website.
The company acknowledged this and agreed to cover a couple blocks worth of driving lessons. However, after months of chasing, broken promises, and repeated delays, they later revised their offer to only pay half of what they originally agreed.
This issue has been ongoing since since the summer, and despite being described as a “priority,” we have seen no resolution. The lack of communication and professionalism has been incredibly disappointing.
I would strongly advise others to think twice before booking with this company. In our experience, the service did not deliver what was advertised, and the aftercare has been extremely poor.
I have reported this issue to Trading Standards via Citizens Advice, and I would encourage anyone else who has had similar experiences to consider doing the same
1 December 2025
Unprompted review
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