Due to my carelessness damaged the Smart Light indicator for my filter jug. Contacted Customer Care asking how to get a replacement. Received a rapid response from a Customer Care Advisor that... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Such good customer service. Inherited a Pure P1 tap with a sensor missing, Tried everywhere to buy one to no avail. Contacted Brita directly and Babs, was so kind as to supply me a part FOC without qu... See more
Company replied
After 4 years of outstanding service, the Memo % indicator on our BRITA jug filter stopped working. I emailed BRITA customer services regarding the problem. I had a reply within an hour or so.... See more
Company replied
The memo on my jug stopped working and I googled where I could get a replacement and was a bit sceptical when a YouTuber mentioned that they contacted Brita and got a new one. I emailed straight away... See more
Company replied
Company details
Written by the company
BRITA a global family committed to creating a positive and sustainable impact in the world of water!
Contact info
9 Granville Way, OX26 4JT, Bicester, United Kingdom
- 0344 742 4800
- enquiries@brita.co.uk
- brita.co.uk
4.7
Excellent
5k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The service is fantastic and easy to…
The service is fantastic and easy to follow. I had to send out a few pictures and Bob's your uncle a couple of days later a new bottle arrived. I was only expecting a new cap to replace the broken one! Excellent customer service from Harriet (Senior BRITACare Advisor) - thank you
21 August 2026
Unprompted review
Reply from BRITA UK
Hi Ivan,
Thank you for your kind review!
We're delighted to hear that the process was quick and easy, and that Harriet was able to help. We'll be sure to pass on your lovely feedback. Enjoy your new bottle! 😊
Best wishes
Team BRITACare
Great Customer Service
Ordered a replacement water filter battery indicator online and received it free of charge just a few days later. First Class customer service, something which is very rare nowadays. I've been using their excellent water filters for many years and will continue to do so.
26 August 2026
Unprompted review
Reply from BRITA UK
Hi Craig,
Thank you for your kind review. We're delighted we could help and that your replacement battery indicator arrived quickly. We really appreciate your loyalty over the years and look forward to continuing to support you. 💙
Best wishes,
Team BRITACare
Requested support to source a part
Requested support to source a part. Not only did I get a speedy response, they also dispatched item same day as my problem was resolved. Faultless service. Thank you.
28 August 2026
Unprompted review
Reply from BRITA UK
Hi Anon,
Thank you for your kind review. We're delighted we could help source the part you needed and get it dispatched quickly. It's great to hear the issue was resolved so smoothly.
Thank you for choosing BRITA!
Best wishes,
Team BRITACare
Such good customer service
Such good customer service. Inherited a Pure P1 tap with a sensor missing, Tried everywhere to buy one to no avail. Contacted Brita directly and Babs, was so kind as to supply me a part FOC without question , we are so grateful , having a Brita filter in our property in France also we never buy bottled water any longer. With customer service like that they will always be leaders in this field. Thank you Babs and Brita ! Real champions
27 August 2026
Unprompted review
Reply from BRITA UK
Hi Drew,
Thank you so much for taking the time to leave such a wonderful review. We're delighted to hear that Babs was able to help and get your mypure P1 tap back up and running.
It's fantastic to know that you're enjoying the benefits of BRITA filtration both in the UK and at your property in France. Your kind words mean a great deal to us, and we'll be sure to share your feedback with Babs.
Thank you for choosing BRITA,
Best wishes,
Team BRITACare
How to get a replacement indicator
I recently retrieved my BRITA water jug from storage and realised the indicator no longer worked correctly. I contacted the customer service team and they informed me that I could have a replacement indicator free of charge. Once the type of indicator was established the team informed me that a replacement was on its way, allowing for 7 days delivery. The team also informed me how to dispose of the old indicator.
Great service for something I thought I may have to purchase a replacement water jug!
Thank you all for your help!
26 August 2026
Unprompted review
Reply from BRITA UK
Hi Tara
Thank you for your lovely review. We're delighted we could help get your jug back up and running with a replacement indicator. Thank you for choosing BRITA and for taking the time to share your experience.
Team BRITACare
Broken part replaced - no hassle
The clip broke on my carry flask. As if retained the receipt, had registered the product and could send clear photos of the issue, BRITA agreed to send me a new one lid.
Excellent customer service and shout out to Laura for excellent customer service.
25 August 2026
Unprompted review
Reply from BRITA UK
Hi Laura
Thank you for your feedback. We're delighted you were happy with the service you received, and Laura will be thrilled to hear your kind words.
Team BRITACare
Replacement of broken Spout Cover for Brita Filter Water Jug
The spout cover on my Brita Jug I recently purchased had snapped off when I removed it to clean it. The clip that holds it in place split off. I emailed Brita who advised as the product was still under guarantee I should email the Customer Care Department; they responded within a few days and requested I email photos and the date of manufacture found under the lid. The following day, I had a reply to say the replacement spout cover would be sent out to me and I should receive it in a few days. A very good service from Brita and I am very happy with how promptly they dealt with this.
25 August 2026
Unprompted review
Reply from BRITA UK
Hi P Brown
We're glad to hear you were happy with the service you received. Thank you for your feedback, and we hope you continue to enjoy using your BRITA jug.
Team BRITACare
Excellent customer service
Excellent customer service. My damaged Brita Marella jug will be replaced within 7 working days.
25 August 2026
Unprompted review
Reply from BRITA UK
Hi Mr Szymon Brzozowski
We're glad our customer service team could assist and arrange a replacement for your damaged jug. Thank you for taking the time to leave a review.
Team BRITACare
Great customer service
Great customer service when my new jug didn’t work properly. I received a replacement jug. Also received 3 filters when the Post Office charged me for returning the faulty jug - it was Freepost.
24 August 2026
Unprompted review
Reply from BRITA UK
Hi Julie
Thank you for taking the time to share your experience. We're sorry your original jug wasn't working correctly, but we're pleased we could put things right. We hope you're enjoying your replacement jug and filters.
Team BRITACare
Digital indicator on jug
I had a problem with the digital countdown gauge on the jug. I contacted Brita and expected to have to pay for a replacement part. They are send me one free of charge. Amazing customer service and gives great confidence in the company and their products.
21 August 2026
Unprompted review
Reply from BRITA UK
Hi Brian
Thank you for your wonderful review. We're delighted we could help resolve the issue with your jug's digital indicator. It's great to hear our service gave you confidence in both BRITA and our products.
Team BRITACare
Great service from Laura
Great service from Laura. I’m deaf & used the text relay service. She was great.
21 August 2026
Unprompted review
Reply from BRITA UK
Hi Jason
Thank you for your kind feedback. We're delighted to hear that Laura was able to assist you through the Text Relay service and made the experience a positive one. We'll be sure to pass on your lovely comments.
Team BRITACare
Amazing customer service support
Amazing customer service support - went above and beyond what I’d anticipated and in doing so now have a customer for life.
20 August 2026
Unprompted review
Reply from BRITA UK
Hi,
Thank you so much for your wonderful review. We're delighted to hear that our team was able to exceed your expectations and provide the support you needed.
Knowing that we've earned your trust and loyalty means a great deal to us. Thank you for choosing BRITA, and we look forward to supporting you again in the future.
Best wishes,
Team BRITACare
Outstanding customer service
Outstanding customer service. I ordered a glass water filter jug which I love. After a few months I noticed a crack in the filter. I ordered another one and noticed that there was a one year guarantee. I contacted BRITA to see what I could do. They were extremely helpful and even though I had thrown the faulty part away they have agreed to replace it for me. The customer service was quick to respond, very helpful and have resolved the matter so that I am completely happy.
19 August 2026
Unprompted review
Reply from BRITA UK
Hi Mrs M,
Thank you for your wonderful feedback! 😊
We're delighted to hear that you're enjoying your glass water filter jug and that our Customer Care team was able to help resolve the issue for you. Providing prompt and helpful support is very important to us, so it's great to know you were happy with the outcome.
Thank you for choosing BRITA and for taking the time to share your experience 💙
Best wishes
Team BRITACare
Fantastic service
Can’t fault Brita on their customer service and response. Had a small issue with my water filter and they’re replacing the part within 7 days.
Responded to my initial email within 4 hours
Brilliant company, brilliant products
20 August 2026
Unprompted review
Reply from BRITA UK
Hi Gill,
Thank you so much for your wonderful review! 😊
We're delighted to hear that you had a positive experience with our Customer Care team and that we were able to resolve your issue quickly. Providing prompt support and ensuring our customers can continue enjoying their BRITA products is always our goal.
We really appreciate you taking the time to share your feedback. Your kind words mean a great deal to the team and will certainly be passed on.
Thank you for choosing BRITA! 💙
Best wishes
Team BRITACare
BRITA water filter jug replacement Memo
The Memo on my 5-year-old BRITA water filter jug stopped working. I contacted BRITA UK about the Memo, they immediately sent me a replacement free of charge. Brilliant service, BRITA! Thank you very much.
13 August 2026
Unprompted review
Reply from BRITA UK
Hi Martin
Thank you for your wonderful review. We're delighted we could help and get your Memo replaced quickly. It's great to hear your BRITA jug is still going strong after five years. We appreciate your support and kind words.
Team BRITACare
Peter Townsend ...Having bought a MyPure filter tap
Having bought a MyPure filter tap, plumbing engineer found a small item missing . I contacted local Brita customer service team on same day and I found they where very efficient and polite in understanding the problem .. advising that I needed to show proof of purchase...which I did ... and by end of day the customer team confirmed back to me .. by email.. that missing item would be sent out via post within a few days .Good helpful service.
18 August 2026
Unprompted review
Reply from BRITA UK
Hi Peter,
Thank you for your review!
We're delighted to hear that our customer service team was able to resolve the issue quickly and efficiently.
We appreciate your kind words and hope you enjoy your new BRITA MyPure filter tap.
Best wishes
Team BRITACare
Contacted customer services about a…
Contacted customer services about a broken part on my (excellent) Brita filter tap. Very quick reply and a replacement part sent same day. Babs in Customer Service was on it and got what I needed quickly, well done
13 August 2026
Unprompted review
Reply from BRITA UK
Hi Andrew
Thank you for your kind feedback. We're pleased to hear your issue was resolved quickly and that Babs was able to arrange a replacement part for your BRITA filter tap. We appreciate your comments and your continued support.
Team BRITACare
Excellent customer service
Excellent customer service and a great product. The timer on my jug stopped working, so I requested a replacement through their website, it was quick, easy, and the new one is already on its way.
17 August 2026
Unprompted review
Reply from BRITA UK
Hi Amanda,
Thank you for your kind words! We're delighted to hear that the replacement process was quick and easy.
We hope your new jug arrives soon and provides many more years of great-tasting filtered water.
Best wishes
Team BRITACare
Quick reply to my e mail and my reply…
Quick reply to my e mail and my reply to them was also answered quickly and resolved.
Unlike my previous questions on the phone regarding another issue which was not solved.Advice was buy another water jug to see if the same problem occurred ,,,!!, This call center was in GERMANY This was only a few month’s ago and not the first time of bad customer service service from GERMANY.
13 August 2026
Unprompted review
Reply from BRITA UK
Hi Milligan,
Thank you for taking the time to share your feedback.
We are pleased to hear that your recent email enquiry was answered promptly and resolved to your satisfaction.
However, we are very sorry to learn about your previous experience with our German Customer Service team. We understand how frustrating it can be when an issue is not resolved as expected, and we apologise for any disappointment this may have caused.
We appreciate you bringing this to our attention, as customer feedback helps us to improve the service we provide. Your comments will be shared with the relevant team for review.
Thank you again for your honest feedback and for choosing BRITA.
Best wishes
Team BRITACare
Replacement timer for a filter jug.
Needed a replacement timer for a filter jug as the existing one had stopped working. Made the request on line and was advised the next morning that a new one was in the post.
10 August 2026
Unprompted review
Reply from BRITA UK
Hi Steve,
Thank you for your review!
We're pleased to hear that arranging a replacement timer was quick and straightforward, and that our team could get a new one on its way to you so promptly.
Thank you for choosing BRITA. 💙
Best wishes
BRITACare
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.