Britannia Movers Reviews 

1,113
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 147 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, politeness, and exceptional helpfulness, often going above and beyond to ensure a smooth move. Many highlight the team's efficiency, careful handling of belongings, and positive attitude, significantly reducing stress. The overall service is frequently described as outstanding, with excellent communication and a seamless, well-organized process. However, some people mentioned issues with delivery logistics, including insufficient van space causing delays or multiple trips, and occasional damage to items. Others reported dissatisfaction with customer service, citing rudeness or lack of accountability, particularly for international moves.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, friendliness, and... See more

Service

Clients share positive opinions on service, with many expressing satisfaction with the effort put into making... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with some customers praising the efficiency and... See more

User experience

Users describe positive interactions with user experience, with many customers expressing satisfaction and... See more

Customer service

Consumers generally report positive experiences with customer service, highlighting excellent communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Britannia Reeves moved my mum this week and did a brilliant job. Lee, Darren and Jason were so professional, friendly, polite, careful, hardworking and diligent. They worked so well as a team and whe... See more

Company replied

Rated 5 out of 5 stars

the men were careful, quick and polite.Nothing was broken or otherwise damaged on unpacking. No complaints at all. We'll never move again having moved to a retirement flat but if we were to we wouldn'... See more

Company replied

Rated 5 out of 5 stars

First of all Amanda and Bill was extremely helpful patient and cooperative given our ever-changing completion date ! When our move started Anthony Darren and Jason arrived to start packing and loadi... See more

Company replied

Rated 5 out of 5 stars

We have had outstanding service from Britannia Reeves for our recent house move. Amanda was very helpful in sorting out dates which changed several times. Our team for two days of moving were Dere... See more

Company replied


Company details

  1. #31 of 40 best companies in Removals company
  2. #13 of 16 best companies in Freight Forwarding Service
  3. #28 of 38 best companies in Removals Service
  4. #13 of 20 best companies in Shipping service
  5. #44 of 57 best companies in Storage facility
  6. #19 of 37 best companies in Transportation service

Written by the company

Britannia Movers provide a friendly, professional and efficient moving service across the UK and beyond. Whether you are moving to a new home just a few miles away or starting a new life on the other side of the world, one of our 43 depots will be happy to help. Whether you are moving a one bedroom flat or a 20 bedroom mansion, our highly-trained crews will do everything they can to take away the stress of moving day, leaving you free to enjoy the excitement of a new beginning. Our services include packing and unpacking, export wrapping for long-distance moves, bespoke crating for fragile and valuable items, vehicle shipping, and furniture dismantling and reassembly. For office or workplace moving customers, we work with you before the move planning everything down to the smallest detail. This helps you to minimise downtime and keep your business functioning. For customers moving further afield, we organise your shipping and work with high quality, carefully vetted companies all over the world to provide you with a door to door service, all overseen by our UK-based move coordinators. We are members of the British Association of Removers and hold a number of British Standard and ISO quality accreditations. We have 43


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(1,113)

142 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great removals company!!

Our movers really went above and beyond to make the day as stress-free as possible! The communication was great from begining to end and I would absolutely recommend them!

5 November 2025
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Reply from Britannia Movers

Thank you for your lovely review and for choosing Britannia. Its really great to hear that the team provide you with a smooth and stress-free experience. We wish you all the best in your new home!

Rated 5 out of 5 stars

Helpful staff, efficient service, reliable and friendly

We were very happy with Britannia Movers. Our move was complicated because we moved the contents of our house to two different homes in different parts of the country. We made two or three mistakes in allocating items to each house. The Britannia Movers team were very helpful, willingly taking the items to the other house. They were friendly, very efficient, and all our items were well packed. They were also good value for money. I recommend them highly.

29 October 2025
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Reply from Britannia Movers

Thank you for your lovely feedback! We’re delighted to hear that our team handled your complex move smoothly and were able to assist with reallocating items without any trouble. It’s great to know you found them friendly, efficient and careful throughout. We truly appreciate your recommendation and are glad we could help make the move easier for you.

Rated 5 out of 5 stars

Professional Service

Very impressed with Britannia moves again after they helped us move back into our property this week. Tony, Ellis and Paul were a great team, very professional, friendly and courteous. Made a very stressful day go very smoothly. Cant recommend them enough.

27 October 2025
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Reply from Britannia Movers

Thank you for your great feedback! We’re so pleased to hear that Tony, Ellis and Paul made your move back home smooth and stress-free. Their professionalism and friendly approach are exactly what we aim for. We truly appreciate your recommendation and are glad we could help once again.

Rated 5 out of 5 stars

We have had outstanding service from…

We have had outstanding service from Britannia Reeves for our recent house move. Amanda was very helpful in sorting out dates which changed several times.
Our team for two days of moving were Derek, Josh, Lewis, Lee and Jay Stirling. They were all extremely polite and professional. Helpful and supportive at what could be a really stressful time. Nothing was too much trouble for them, all working as a team with no damage to property or items being moved. They just didn't stop. We have no regrets in employing Reeves to move us and we can't recommend them highly enough.

30 October 2025
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Reply from Britannia Movers

Thank you so much for your wonderful review. We’re delighted to hear that Amanda and the whole team including Derek, Josh, Lewis, Lee and Jay made your move as stress-free as possible. Their professionalism, teamwork and support are exactly what we strive for, and it’s great to know they delivered on every level. We truly appreciate your recommendation and are glad you chose Britannia Reeves for your move.

Rated 5 out of 5 stars

Professional service from start to…

Professional service from start to finish. Everyone involved smartly turned out and on time.

27 October 2025
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Reply from Britannia Movers

Many thanks for your 5-star rating, its great to hear how impressed you were with the team. Best wishes in your new home!

Rated 5 out of 5 stars

They turned up on time and they were…

They turned up on time and they were very polite and cheerful . I could not fault anything about the whole experience

24 October 2025
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Reply from Britannia Movers

Its fantastic to hear how happy you are with your moving experience and that the crew made the experience as joyful as possible. We wish you all best in your new home!

Rated 5 out of 5 stars

Smooth and efficient international move

Appleyard/Brittania made one of the most stressful events of our lives considerably less stressful. First of all planning with Sammi at the Brittania office- always at the end of the phone. If not available then she returned the call as soon as possible or a well informed colleague helped (Gina). We had lots of helpful advice and hand holding. The date of the move was arranged with flexibility to meet our needs with a range of options offered. Sammi called me during the packing and loading and then afterwards to check all was well. Steve and Dan from Appleyards were punctual, polite and efficient and went out of the way to make things as easy for us as possible. I’ve heard so many horror stories from other people who have made similar moves so I can’t thank the team enough for a professional yet friendly and helpful service.

29 October 2025
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Reply from Britannia Movers

Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that Sammi, Gina, Steve and Dan helped make your move as smooth and stress-free as possible. Providing a professional yet friendly service is what we aim for every time, and it’s great to know we achieved that for you. Wishing you all the best in your new home!

Rated 5 out of 5 stars

They arrived on time

They arrived on time, were very polite and friendly. The move went smoothly. Very nice chaps, put stuff back together for us. I would highly recommend them.

27 October 2025
Unprompted review
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Reply from Britannia Movers

Thank you for your lovely feedback! We're so pleased to hear everything went smoothly and that the team made a great impression. We really appreciate your recommendation and hope you’re settling in well to your new home!

Rated 5 out of 5 stars

Britannia Reeves Movers 1st quality work.

Britannia Reeves Movers, arrived at our property on the arranged date and within the agreed time window. All of our precious rugs and furniture were carefully wrapped and placed in the container by the two skilled operatives. They worked carefully and efficiently and completed the transfer into storage without any problems.
We are satisfied with Britannia Reeves movers and produced work of 1st quality.

15 October 2025
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Reply from Britannia Movers

Thank you for your wonderful feedback. We’re delighted to hear that everything went smoothly and that our team handled your belongings with care. It’s great to know you were happy with the service and quality of work. We truly appreciate you taking the time to share your experience!

Rated 5 out of 5 stars

Great service and value

Our shipment was well packed up and arrived with no damage. They also made sure we were kept up to date and well informed.

20 October 2025
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Reply from Britannia Movers

Thank you for sharing your experience. It is great to hear that everything went smoothly with your move. Best wishes in your new home!

Rated 5 out of 5 stars

Britannia was amazing!

Britannia was amazing - communication was great and the whole experience was excellent. I will definitely use them again

15 October 2025
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Reply from Britannia Movers

Thank you for your fantastic review! we are very greatful of your high praise and thank you for choosing Britannia to help with your move. We wish you all the best in your new home!

Rated 1 out of 5 stars

They broke our wardrobe and hot tub…

They broke our wardrobe and hot tub leaving a minimum of 1k repair bill for hot tub wardrobe not fixable and 2 missing pictures , they didn't cover the 2 TVs that no longer work as they only show the screen is broken when turned on avoid at all costs

1 September 2025
Unprompted review
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Reply from Britannia Movers

We are sorry to hear of your disappointing experience. Should you wish to discuss your recent move and so that we can investigate, then can you please email CustomerRelations@britannia-movers.co.uk. You will need to include the name of the Britannia member you booked your move through.
Kind regards
Britannia Customer Relations

Rated 5 out of 5 stars

Punctual, precise, personable

A really good team, clearly professional and experienced. Moves are stressful, getting the right support is well worth it!

9 October 2025
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Reply from Britannia Movers

We are pleased to hear that we were able to alleviate some of the stress of moving home. Thank you for your 5-star rating and for choosing Britannia. We wish you all the best in your new home!

Rated 5 out of 5 stars

A lack of communication

The two lads who moved my furniture were excellent, polite and helpful. Unfortunately I had been in contact with Britannia several times and an employee had visited, and each time I had stressed the fact that only a small van could access my property. But the van that came was far too large which meant that it wasn’t possible to park near the house and involved unnecessary extra work for the lads. Perhaps you could improve your communications.

30 September 2025
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Reply from Britannia Movers

Thank you — glad to hear the two lads were excellent, polite and helpful and that overall you were happy with your moving service. We apologise that the vehicle was larger than expected and that this may have caused any upset or inconvenience. If you wish to provide us with further details including the name of the Britannia branch you booked your move through, please email CustomerRelations@britannia-movers.co.uk. We will then be able to investigate why a larger vehicle was used for your move and pass on your feedback to the branch.
Kind Regards
Britannia Customer Relations

Rated 5 out of 5 stars

Great service from Leighton and Billy…

Great service from Leighton and Billy today from Lanes of Devon. Both extremely polite, competent and fast. Boy were they fast! Their relaxed attitude made a stressful day that much easier to bear. Thank you both very much.

26 September 2025
Unprompted review
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Reply from Britannia Movers

Thank you for your high praise of Leighton, Billy and thr rest of the team at Britannia Lanes of Devon's service, they really appreciate your knd words. We wish you all the best in your new home!

Rated 5 out of 5 stars

Great team work

Britannia, impressed from the very start, from the quote and there knowledge and experience to the great teams who worked on packing and unpacking, a very friendly team, who could not do more

25 September 2025
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Reply from Britannia Movers

Thank you for you amazing feedback, the team at Britannia Reeves genuinely appreciate your comments. We wish you all the best in your new home!

Rated 5 out of 5 stars

The staff were very professional

The staff were very professional , caring and thoughtful with our belongings , they were a real pleasure to have around and would not hesitate to recommend them .

2 September 2025
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Reply from Britannia Movers

Many thanks for your high praise, it was a pleasure to assist with your move. Should you need our assistance again, we would be very happy to help, in the meantime, we hope you enjoy your new abode!

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