Britannia Lanes Reviews 

281
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 29 reviews, reviewers overwhelmingly had a great experience with this company. People frequently share that the staff are exceptionally helpful, respectful, and polite during stressful house moves, making everything much easier to successfully handle. Customers truly appreciate how hard the teams work to protect flooring, manage heavy furniture, and handle all personal possessions with extreme care. However, some people mentioned that daily operations occasionally encountered issues, such as workers running late, showing poor attitudes, or accidental item breakage. Others noted instances where specific arrangements were not fully completed, leaving certain clients facing extra challenges on moving day.

What people talk about most

Staff

Clients share satisfaction on staff, highlighting that reviewers consistently found the personnel to be... See more

Service

People report high satisfaction with the service, praising the team for being polite, hard-working, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We employed Lanes to pack up our home and place into their storage. From the outset, Lanes were a joy to work with. Everyone with whom we came into contact (in person or via e-mail and phone) was plea... See more

Company replied

Rated 5 out of 5 stars

Fantastic! I believe you pay for what you get and this company was worth every penny! Moving house is very stressful but Jim, Josh and Leighton were brilliant and made the process much easier than it... See more

Company replied

Rated 5 out of 5 stars

Smooth and supportive from estimate stage through to moving. Staff helpful and communication great. Moved from Devon to Kent. Callum and his mate turned up on time, loaded the lorry carefully. G... See more

Company replied

Rated 5 out of 5 stars

Everything went as Britannia Lanes said it would. It was a small shipment, not a whole house. They have an associated company who collected the shipment on the day and time given. The shipment a... See more

Company replied


Company details

  1. Removals company
  2. also in
  3. Van rental agency

Written by the company

We are a family run and owned business offering domestic and commercial removals, locally to the West Country and internationally. We offer container storage and self storage; van hire and confidential shredding services. We opened in 1974 by Mike & Sylvia Lane and are now on our third generation of family working in the business. We are proud to be part of Britannia Movers Co-operative.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

281 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(281)

29 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic hassle free

Fantastic straightforward and hassle free move from Devon to London. The guys that moved me were polite, professional and efficient. They packed all my belongings well and it was all very smooth. Even no problem when the initial van couldn’t fit down my road!

Thank you for making what is a stressful time that much easier.

3 April 2024
Unprompted review
Rated 5 out of 5 stars

First time we have moved and been told…

First time we have moved and been told this is meant to be the most stressful time of your life. Leighton and Matt couldn’t have been more helpful and make us feel more relaxed and were excellent throughout the day. Would recommend

22 March 2024
Unprompted review
Rated 5 out of 5 stars

A great experience

We used Britannia Lanes to move our mother from the family home of 45 years to a retirement village, quite a downsize.

Billy & Josh, employees of Britannia were both exceptional, helpful in every way and very understanding of the situation.

8 March 2024
Unprompted review
Rated 5 out of 5 stars

Can’t thank Callum and Desperate Dan…

Can’t thank Callum and Desperate Dan enough both were kind and polite through the two day move nothing was to much trouble for them,the move went so smoothly and I was right to choose Britannia Lanes fir the long move from Torquay ti Oswestry
Also the fact that they give blue light discount makes so much better on the pocket
Thank you Dan and Callum
Steve and Jane

26 February 2024
Unprompted review
Rated 5 out of 5 stars

What a wonderful company

What a wonderful company! They were very flexible and very helpful. The two removal men who came to help us (Leighton and Jack) were absolutely fantastic, they were punctual, willing to help and nothing was too much trouble. All the stress was taken away from moving, and we would definitely contact Britannia if we ever need them again.

19 February 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, the movers were really professional and everything arrive in one peice. This is the third time my family has used this company. I think that says it all.

14 February 2024
Unprompted review
Rated 5 out of 5 stars

A professional and extremely efficient…

A professional and extremely efficient team who knew their job and got on with it whilst at the same time were courteous, approachable and respectful of our belongings, large or small. I have no hesitation in recommending Britannia Lanes to anyone and would certainly use them again. From the first phone call and subsequent visit for a quotation to the last item being safely delivered this company outshone any that I have previously used and at a very competitive price. Thank you Britannia Lanes, you made a potentialy stressful move painless and it was much appreciated.

16 January 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Customer Care

Britannia Lanes Exeter have been fantastic from day one! Not having used self-storage before I had plenty of questions. The onsite staff gave me a tour of the premises and were happy to help with all my queries. The customer care here is excellent (and highly friendly + welcoming, it's a joy to visit my unit and say 'hello' to Robert Parr and the team). The cost of storage here was good compared to other local facilities and I am happy with the facility - the lifts are always working, plenty of trollies to move my things, always been able to park, clean and tidy plus my unit was cleaned before I arrived, good toilets on site + amazing views of the city from 2nd floor upwards :) Honestly, I can't find fault! I was recommended Britannia Lanes Exeter via a colleague and I have now recommended to a friend who has a unit and is equally happy :D

2 January 2024
Unprompted review
Rated 5 out of 5 stars

Five star service from start to finish!

We used Britannia Lanes for our recent house move. The whole process was easy and smooth - from the initial video call to get a quote to the move. We then had a call from our solicitors to say we could move earlier than we thought and they were still able to accommodate us.

On move day Tony and Leighton were both helpful and friendly, arrived on time and I was amazed how quickly they loaded our house onto their van.

They waited whilst we got our new keys and also unpacked the van carefully especially with some of our awkward furniture and small doors!

We were really pleased with their service and would definitely use them again should we need to

18 December 2023
Unprompted review
Rated 5 out of 5 stars

Very helpful and polite

Very helpful and polite. Everything was packed up for us the day before we moved out. We left Adrian and Tony to finish loading and close the house up as we had a long journey to our new home. The next day when they arrived to unload the boxes were put into the relevant rooms and furniture placed where we wanted it to go.
Unpacking was easy and no breakages (we had enough paper to start an art lesson) We could not have wished for a more stress free move thanks to Adrian and tony.

20 December 2023
Unprompted review
Rated 5 out of 5 stars

Great job

The guys at Britannia Lanes were professional, friendly and courteous throughout the whole moving day. Great job!

14 December 2023
Unprompted review
Rated 5 out of 5 stars

Returning Customers

This is the 4th time we have used Britannia Lanes for removals and storing our home. Nothing is too much trouble, from the administrative side to the removals. Friendly helpful staff who are professional and courteous. Thank you Britannia Lanes for getting things so right. We wish you every continued success.

11 December 2023
Unprompted review
Rated 5 out of 5 stars

A very satisfactory storage solution

Storage space is adequate for my requirements and costs are reasonable. Entrance, stairs, lift and corridors always clean and well maintained. Security is good. On rare occasions when I have needed to talk to staff, they have been both helpful, polite and considerate.

12 December 2023
Unprompted review
Rated 5 out of 5 stars

Recently

Recently, we hired a Luton van from Britannia and from start to finish the whole process was great, coupled with really great customer service.
Prior to picking the van up I received an e-mail informing me of the information they required to hire the vehicle, and I was able to e-mail said information across the day before which made the process of collecting the vehicle both easier and quicker. Very impressed with the whole service.

30 November 2023
Unprompted review
Rated 5 out of 5 stars

Professional and friendly.

The company were very helpful in changing our booking to a week later when this was needed. The removal men were friendly, polite, and did a professional job. All our possessions were well looked after. We would certainly use this firm again and recommend it to people.

14 November 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look