Britex Reviews 

144
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 128 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the rental equipment is very simple to operate, highly efficient, and delivers fantastic cleaning results for both carpets and household upholstery. People also appreciate that the cleaning solutions smell very fresh and provide exceptional value for money compared to professional services. Though some customers found the heavy machines rather cumbersome to transport, set up, and use around the house, others felt the physical effort was well worth the sparkling outcome. A few people also stated that operating the heavy cleaner put quite a bit of unwanted pressure on their back and arms during longer cleaning sessions.

What people talk about most

Product

Consumers find product performance to be exceptionally reliable, frequently praising how efficiently it... See more

Quality

Reviewers highlight positive aspects of quality, noting that the equipment is reliable, leaves carpets clean... See more

User experience

Users describe positive interactions with user experience, noting that the equipment is simple to operate,... See more

Service

Customers had positive experiences with service, noting that the machines are super easy to hire from local... See more

Value for money

People report positive experiences with value for money, noting that the machines and cleaning fluids are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve hired Britex carpet cleaners from supermarkets for many years every 6-12 months. Love using them. Light, easy and quick to use for carpets and rugs. Cheaper than paying for professionals and give... See more

Rated 5 out of 5 stars

The machine was in good working condition. Instructions for use were missing but YouTube had clear, easy to follow instructions. The shop had a good selection of cleaning products for that specific ma... See more

Rated 5 out of 5 stars

The company & its equipment are great. However the Woolworths store that we hired through need to make sure the check the machines over after each person returns them as the machine we hired was disg... See more

Rated 5 out of 5 stars

A week before putting our house on the market,our dog decided it waa the perfect time for diarrhoea... on the carpet and couch. I desperately needed it clean and hygienic. It did the job,but then on... See more


Company details

Verified business

Trustpilot has verified this business is government-registered. We’ve confirmed it maintains an online presence and shows no matches on warning or sanction lists.

Government registration: 80093729787


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

144 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(144)

136 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great machine

Great machine. Easy to use with simple instruction's and videos. Cleaned the dogs mat like new even the slight accident she had.
User friendly and easy on the back.

23 January 2026
Unprompted review
Rated 5 out of 5 stars

The machine was in good working…

The machine was in good working condition. Instructions for use were missing but YouTube had clear, easy to follow instructions. The shop had a good selection of cleaning products for that specific machine and it wasn't too heavy for me to lift into my car boot.

15 January 2026
Unprompted review
Rated 1 out of 5 stars

The suction part didn't work

The suction part didn't work, I had to manually turn the water part off each time. Very time consuming and not easy on the back.

17 December 2025
Unprompted review
Britex logo

Reply from Britex

Hi Deb, sorry to hear that you encountered issues with the Britex 3in1 Deep Cleaning Machine, please contact our Customer Service team on 1800 804 973 or via email at customerservice@britex.com

Rated 5 out of 5 stars

Was hard to get a hold of one as it…

Was hard to get a hold of one as it seemed everyone wanted them! Was reasonably priced, easy to use and worked very well...got stains out and by the look of the waste water,was glad i hired it! ...very happy

30 December 2025
Unprompted review
Rated 5 out of 5 stars

Easy and cost-effective

Great service - easy to hire and use, the machines and cleaning fluids are cost-effective, and they give great results for both carpets and upholstery. I have used these to clean both rental properties and my own furniture, and I will continue to do so.

11 December 2025
Unprompted review
Rated 5 out of 5 stars

Cost effective way to deep clean

I hired a Britex machine from Woolies after my dog had an accident on a rug. I was quoted between $220 and $450 by various companies to have the rug professionally cleaned - essentially the cost of a new rug.

The Britex hire including upholstery arm and cleaning liquid was approximately $85 making it a no-brainer decision.

The Britex machine handled the accident effortlessly and I also cleaned several other rugs, indoor and outdoor couches and other upholstered furniture within the hire period.

The machine is quite large and cumbersome, particularly when cleaning the back of couches and I royally destroyed my back across the course of two days. I'd suggest putting someone else to work if you have a bad back or any injuries.

The only slight downsides to the machine were that the upholstery arm leaked at a connection point and it wasn't great at removing pet hair. I used a grippy fabric lint removed brush prior to the Britax which when used in conjunction with each other did the trick.

22 December 2025
Unprompted review
Rated 5 out of 5 stars

Easy to use and Effective

The Britex Machine was very simple to use and was able to do a large area in not much time. One bottle of cleaning solution was enough for a townhouse and the carpet dried within 30 mins. Left a nice odour and fluffy carpets.

21 December 2025
Unprompted review
Rated 5 out of 5 stars

Good value for money

Fair price, good chemicals. Machines are powerful for there size. If you work hard you will raise a sweat but save heaps compared to having some one do it for you

5 December 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look