The taxi arrived to pick up my daughter at Heathrow in plenty of time. Unfortunately her bags were mislaid in delivery and the driver was asked to wait over 2 hours before my daughter finally appeared... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have ridden with British Airport Transfers for over 20 years. Never had a bad journey. The drivers are always on time, courteous and careful drivers. The cars are clean and well-maintained. I honest... See more
Company replied
I have been using British Airport Transfers for 15 years and the drivers are always reliable, polite and efficient. They always monitor flights for both delays or early landings and it really gives me... See more
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Excellent service. On time, courteous, and friendly. Easy booking system with a phone number and email in case you need to contact them. I've used this company for years. They are reliable and trustwo... See more
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Company details
Written by the company
British Airport Transfers offers a refined, pre-booked airport taxi service to and from Heathrow and all major UK airports. Enjoy fixed prices, instant online quotes and punctual, professional pick-ups. Our experienced drivers, well-maintained vehicles and discreet, traditional customer service provide a smooth and comfortable airport transfer for discerning travellers. Book directly through our official website for a dependable, high-quality airport transfer across Great Britain.
Contact info
London, United Kingdom
- 0208 866 2426
- info@british-airport-transfers.co.uk
- british-airport-transfers.co.uk
4.7
Excellent
153 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Our driver was on time
Our driver was on time, courteous and an excellent driver. We got to Heathrow in excellent time and without the hassle of taking a train from Newbury to Paddington and then from Paddington to Heathrow. It was also cheaper than 4 train tickets would have cost.
29 July 2026
Unprompted review
Reply from British Airport-transfers
Dear Julia Barham
We thank you so much for taking your valuable time to rate and write a detailed review about our services.
Warmest Regards
Victor Fernando
Customer Relations Manager
British Airport-Transfers adjusted our…
British Airport-Transfers adjusted our pickup time as our flight was delayed 2 hours. The driver Nadarajalingam responded quickly when we were ready. Car was clean & comfortable. Quiet pleasant ride to our hotel in the city.
29 July 2026
Unprompted review
Reply from British Airport-transfers
Dear Valued Customer
We thank you so much for taking your valuable time to rate and write a review about our services.
Warmest regards
Victor Fernando
Customer Relations Manager
Very punctual...good driver
Very punctual...good efficient driver.Smooth journey
29 July 2026
Unprompted review
Reply from British Airport-transfers
Dear Abdul
We thank you so much for taking your valuable time to rate and write a review about our services.
Warmest regards
Victor Fernando
Customer Relations Manager
Outstanding
On time. Excellent service. Clean and new taxi. Polite driver. 5 stars
17 July 2026
Unprompted review
Reply from British Airport-transfers
Dear Vs
We thank you so much for taking your valuable time rate and write a review about our services.
Warmest regards
Victor Fernando
Customer Relations Manager
Great service to Heathrow
Great service to Heathrow. Have used them for over 10 years. Very reliable for pick-up from home to airport. Sometimes delays in pick-up from airport but all in all, highly recommended
12 July 2026
Unprompted review
Reply from British Airport-transfers
Dear Clifford
Thank you very much for your kind review and, most importantly, for your loyalty over the past 10 years. It has been a genuine pleasure serving you throughout the years.
We also appreciate your honest feedback regarding the occasional delay with airport collections. Your comments have been shared with our Operations Team, and we will continue working to improve this aspect of our service so that we consistently meet our customers' expectations.
Thank you again for your continued trust and recommendation. We look forward to welcoming you on board again soon.
Warmest regards
Victor Fernando
Customer Relations Manager
Polite efficient service
Polite efficient service. The driver kept me in touch with his arrival time and helped with my case
12 July 2026
Unprompted review
Reply from British Airport-transfers
Dear Sarah Wadham
We thank you so much for taking your valuable time to rate and write a review about our services.
Victor Fernando
Customer Relations Manager
Great service
Great service. Our flight arrived early and at a separate terminal - our driver checked in to see when the flight arrived and adjusted to the different terminal (supposed to be at Heathrow terminal 3, instead we were at terminal 5, five miles away). Assisted with all of our luggage and got us to our VRBO in no time at all.
9 July 2026
Unprompted review
Reply from British Airport-transfers
Dear Chad BT
We thank you so much for taking your valuable time to rate and write a detailed review about our services.
Warmest regards
Victor Fernando
Customer Relations Manager
VERY DISAPPOINTED shows on the internet…
VERY DISAPPOINTED shows on the internet page all drivers wearing shirts smart dress and nice cars, you can get short sleeve shirts and trousers shorts. this wasn’t the case it was just a normal taxi and he drove fast. Would definitely NOT RECOMMEND
8 July 2026
Unprompted review
Reply from British Airport-transfers
Dear Customer
Thank you for taking the time to leave your feedback.
We are sorry to learn that the service did not meet your expectations.
We would, however, like to clarify a few points. When making a booking, customers have the option to choose either a Standard vehicle or an Executive vehicle. For this journey, a Standard vehicle was selected and charged accordingly. The vehicle provided was therefore in line with the service booked. All vehicles used for our Standard service are under five years old, are professionally licensed, and are maintained to a high standard of cleanliness and safety.
Regarding the driver's attire, during the exceptional heatwave we are currently experiencing in July 2026, drivers who are working shifts of eight to nine hours are permitted to wear clean, neat, and weather-appropriate clothing. While we expect all drivers to present themselves professionally at all times, their comfort and wellbeing during periods of extreme temperatures must also be considered.
With respect to your comments about the driver's speed, all of our drivers are licensed and regulated by Transport for London and are required to comply with all applicable speed limits and road traffic regulations. We take any concerns relating to driving standards seriously and, as mentioned in our previous email correspondence, we have reviewed your comments accordingly.
We appreciate your feedback, as it helps us continue to review and improve our services.
Kind regards,
Victor Fernando
Customer Relations Manager
Comfortable and clean vehicle
Comfortable and clean vehicle. Very smooth drive, the driver was most professional.
5 July 2026
Unprompted review
Reply from British Airport-transfers
Dear Gabriel
We thank you so much for taking your valuable time to rate and write a review about our services.
Warmest regards
Victor Fernando
Customer Relations Manager
Reply from British Airport-transfers
Dear Mohammad
We thank you so much for taking your valuable time to rate and write a review about our services.
Warmest regards
Victor Fernando
Customer Relations Manager
Reliable and punctual
Been using BAT for years and they have never let me down. The one time there was a problem with their taxi they ordered me another one and kept me informed of the change in good time. There are cheaper alternatives but I don't mind paying a little extra for reliability, punctuality and comfort.
2 July 2026
Unprompted review
Reply from British Airport-transfers
Dear Mike Parker
We thank you so much for taking your valuable time to rate and write a detailed review about our services. We also wish to thank you sincerely for your custom over the past many years.
Warmest regards
Victor Fernando
Customer Relations Manager
Baggage delays resolved
The taxi arrived to pick up my daughter at Heathrow in plenty of time. Unfortunately her bags were mislaid in delivery and the driver was asked to wait over 2 hours before my daughter finally appeared at the arrivals point. I was charged an overtime rate by the company which was reasonable and the taxi journey down to Devon was comfortable and uneventful. Many thanks to the driver for agreeing to wait for the extended period of time and for the comfortable ride. I will certainly continue to use this company for my families future travels.
25 June 2026
Unprompted review
Reply from British Airport-transfers
Dear John R Parnell
We thank you so much for taking your valuable time to rate and write a detailed review about our airport transfer services.
Warmest regards
Victor Fernando
Customer Relations Manager
Incredibly nice driver
Incredibly nice driver. I’d had a long journey so was pretty tired but the car was comfortable. Bit of helpful advice maybe have water in your cars but other than that 5 out of 5
27 June 2026
Unprompted review
Reply from British Airport-transfers
Dear Greg Hunt
We thank you so much for taking your valuable time to rate and write a review about our services. We have taken your suggestion about water bottles and supply them for our future journeys.
Warmest regards
Victor Fernando
Customer Relations Manager
Reply from British Airport-transfers
Dear Mark Kennedy
We thank you so much for taking your valuable time to rate and write a review about our services.
Warmest regards
Victor Fernando
Customer Relations Manager
SMOOTH & SEAMLESS
Made our travel day smooth & seamless. We were ahead of time and everything was great. Thank you for the EXCELLENT service.
23 June 2026
Unprompted review
Reply from British Airport-transfers
Dear Janice Chambers
We thank you so much for taking your valuable time to rate and write a review about our services.
Warmest regards
Victor Fernando
Customer Relations Manager
We had booked transfer from the…Southampton Cruise port
We had booked transfer from the Southampton port to London Heathrow through British Airport Transfers when we were told the cruise could not accommodate us in time for our flight. Used the website to book online, was met by our driver Harry Charlie exactly when and where we needed. Arrived on approximately 90 minutes to LHR Airport. Our driver was personable and an great driver.
12 June 2026
Unprompted review
Reply from British Airport-transfers
Dear Chris Morea
We thank you so much for taking your valuable time to write a detailed review about our services.
Warmest regards
Victor Fernando
Customer Relations Manager
Driver was on time
Driver was on time, and drove very well in difficult road conditions, heavy rain and heavy traffic. Car was spacious, but not spotless with annoying slippery foot mats.
10 June 2026
Unprompted review
Reply from British Airport-transfers
Dear David Aberdeen
Thank you for taking the time to leave a review.
We're delighted that your journey was completed safely and comfortably despite the challenging weather and traffic conditions.
Regarding the floor mats, the heavy rain on the day meant that passengers entering and exiting the vehicle inevitably brought some water into the car, which can occasionally make the mats damp or slippery despite our drivers' efforts to keep vehicles clean and presentable throughout the day.
We appreciate your feedback and thank you for choosing British Airport Transfers. We hope to be of service again in the future.
Easy booking
Easy booking. Efficient service. Clear contact details and instructions as to where to meet the driver. Friendly and helpful driver
9 June 2026
Unprompted review
Reply from British Airport-transfers
Dear R M Cornall
We thank you so much for taking your valuable time to rate and write a review about our services.
Warmest regards
Victor Fernando
Customer Relations Manager
They are very accessible at all times…
They are very accessible at all times .we could make the bookings very quickly and efficiently. Sardar Ali was handling the bookings very well and extremely helpful with all the information required. Overall a great experience.!!
25 May 2026
Unprompted review
Reply from British Airport-transfers
Dear Preeti Goel
We thank you so much for you taking your valuable time rate and write a review about our services.
Warmest regards
Victor Fernando
Customer Services Manager
Excellent service
Excellent service. On time, courteous, and friendly. Easy booking system with a phone number and email in case you need to contact them. I've used this company for years. They are reliable and trustworthy. Clear up-front pricing. If you have a problem or need to change anything, you can speak to them and sort it out. Beware of scam imitation websites with similar company names - make sure you book with the right company.
2 June 2026
Unprompted review
Reply from British Airport-transfers
Dear Miss Kay,
Thank you for taking the time to leave such a detailed review of British Airport Transfers.
We are truly honoured by your kind words. Your review reflects exactly the level of service we strive to provide every day, and feedback like yours motivates our team to continue delivering the reliable, professional, and customer-focused service that our valued customers expect.
We also appreciate your comments regarding imitation websites using names similar to ours. Unfortunately, this is an issue we continue to face. To help protect our customers, we regularly send emails to our loyal customers containing our official booking link and information on how to ensure they are booking through the genuine British Airport Transfers website.
Thank you once again for your continued support and for choosing British Airport Transfers over the years. We look forward to serving you again in the future.
Warm regards,
Victor Fernando
Customer Relations Manager
British Airport Transfers
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