I can honestly say that this company provided me with excellent customer service. I purchased a kingsize divan some three years ago, I moved home and sadly one of the Shepherd's castors came off a... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
EXCELLENT SERVICE From the very beginning: the phone was answered within 5 rings, advice given, sending out samples and placing the order were all stress free and easy. Particularly Sam and Adam w... See more
Company replied
Neat-looking bed at a good price. Arrived on time. Was pleased to find their range included simple, lower bases. My elderly Mum is v.happy & finding it much easier to get into. Found staff really... See more
Company replied
We received a phone call confirming the online order. The delivery team prioritised the order due to our situation of needing the beds by a specific date. They delivered earlier which is was brilliant... See more
Company replied
Company details
- #100 of 115 best companies in Bed shop
- #181 of 225 best companies in Bedroom furniture shop
- #340 of 399 best companies in Home Furniture Shop
- #107 of 120 best companies in Interior designer
- #75 of 87 best companies in Mattress Shop
Written by the company
Dreamy, hand-crafted beds and mattress made in Britain and built to last. Design a bed that’s perfect for you, with stress-free ordering and 10 working days free delivery*.
Contact info
Unit 1A - 1D, The Hill Top Estate, B70 0TX, West Bromwich, United Kingdom
- 01215673131
- hello@britishbedsdirect.co.uk
- britishbedsdirect.co.uk
4.2
Great
968 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
10/10
Got my bed base from here and they even assembled my bed.
The colours they have are so good! A lot of the colours are exclusive to them which I really like.
I couldn’t find these colours anywhere else!
24 May 2025
Reply from British Beds Direct
Hello,
Thank you for your fantastic feedback! We're thrilled that you love your bed base and appreciated our exclusive colour range. It's great to hear that the assembly service made your experience even better. We’re delighted you found something truly unique with us!
Best Wishes
British Beds Direct Team
Very good beds and mattresses.
Very good beds and mattresses.
Top end stuff not like the cheap stuff. Worth the money.
Wouldn’t fault them any step of the way
24 May 2025
Reply from British Beds Direct
Hello,
Thank you for your fantastic feedback! We're thrilled that you love your bed base and appreciated our exclusive colour range. It's great to hear that the assembly service made your experience even better. We’re delighted you found something truly unique with us!
Best Wishes
British Beds Direct Team
Awful service
Awful service, they do not communicate with the delivery company well. They miss delivery dates, you don't get what you paid for. I ordered assembly and that order was not passed to the delivery team so they left my bed unpacked and in pieces. I would never recommend this company to anyone.
After a month the bed hasn't been assembled. I contacted British Bed Company and they never delivered missing pieces and never sent the assembly team.
The bed also got delivered in dirty boxes, the delivery team has damaged the carpet. The bed also is dirty, see the photos.
24 May 2025
Unprompted review
Reply from British Beds Direct
Hi Magda,
Thank you for taking the time to share your feedback. We’re sorry to hear that you were disappointed, though we’re confident this does not reflect the standard of service we aim to provide or that the vast majority of our customers experience.
We work closely with our trusted delivery partners and strive to ensure every detail of an order is communicated clearly including optional services such as assembly. It’s important to us that our customers receive exactly what they’ve ordered, and we have checks in place to support that.
We absolutely welcome constructive criticism and always aim to improve. However, when issues arise, we encourage customers to contact us directly so we can investigate and resolve matters swiftly.
We appreciate all reviews, but we’d like to reassure you that we remain committed to quality, transparency, and excellent customer care.
Best Wishes
British Beds Direct Team
Beautiful headboard
Beautiful headboard. Looks great in our bedroom. Updated and delivered within timescales
11 February 2025
Reply from British Beds Direct
Hi Lynn,
Thank you for your wonderful feedback! We're so pleased that the headboard looks great in your bedroom and that everything arrived on time. We truly appreciate your support!
Best Wishes,
British Beds Direct Team
Great quality products at a great…
Great quality products at a great price. Had a problem with the delivery of a headboard but they sorted it out straight away and it arrived 2 days later. Customer service answer the phone straight away. Would recommend.
13 March 2025
Reply from British Beds Direct
Hi,
Thank you for your kind words! We're thrilled to hear you were happy with the quality and price of our products. We appreciate your patience with the headboard delivery and are glad we could resolve it quickly. Our customer service team takes pride in being responsive, so it’s great to know that came through. Thanks for the recommendation! We look forward to serving you again.
Best Wishes,
Divan Base Direct Team
old fashion service
it takes a lot to get a 5 out of off me !!!
had a glitch when ordering - wrong bed wrog colour.
emailed Beds late at night phone repy next moring and Jack sorted it with no fuss bother or coment
Good old fashion Customer Service
(thre is no provision for 6 stars)
13 March 2025
Unprompted review
Reply from British Beds Direct
Hi,
Thank you for sharing your experience! We're delighted that Jack resolved the issue quickly and provided great service. Your 5-star rating means so much to us!
Best Wishes,
British Beds Direct Team
Single Ottoman with floor standing headboard and mattress.
Third time using this company. Needed a single bed for a parent moving into a care home. As previously an excellent service from start to finish, telephone call to confirm order in detail, delivered within the time frame, good communication. Good quality and is perfect for what we wanted.
30 January 2025
Unprompted review
Reply from British Beds Direct
Hi Selina, we truly appreciate your continued trust in us! It means a lot to hear that you've had an excellent experience with us once again. We're glad the single bed met your needs and that our service, communication, and quality lived up to your expectations.
Wishing your parent comfort and restful nights in their new bed. If there's anything else we can do for you, please don't hesitate to reach out.
Best wishes,
British Beds Direct Team
High quality product
First time using this company but the product was of excellent quality and good communication with respect to delivery timings.
2 February 2025
Unprompted review
Reply from British Beds Direct
Hi Sam, thank you for choosing us for your purchase! We're delighted to hear that you were pleased with the quality of the product and our communication regarding delivery.
We truly appreciate your feedback and hope to serve you again in the future!
All the best,
British Beds Direct Team
Fantastic service
Fantastic service. Bed was a good price, delivered quickly & delivery men kept me up to date on the delivery.
24 January 2025
Unprompted review
Reply from British Beds Direct
Hi James, thank you so much for your continued trust in us! We’re delighted to hear that this is your third bed and mattress from British Beds Direct and that your family is happy with their beds.
We truly appreciate your support and are always here if you need anything in the future. Wishing you and your family many restful nights!
Thank you,
British Beds Direct Team
This is the third bed and mattress we…
This is the third bed and mattress we have bought from British Beds Direct. Really easy, proactive service. The family are very happy with their beds
4 February 2025
Unprompted review
Reply from British Beds Direct
Hi Adam, thank you for choosing British Beds Direct once again! We’re delighted to hear that you’ve had a great experience with our service and that your family is happy with their beds.
Your continued support means a lot to us, and we truly appreciate your kind words. If there’s anything else we can do for you in the future, we’d be happy to help!
Kind regards,
British Beds Direct Team
Delivered as advertised.
9 February 2025
Unprompted review
Reply from British Beds Direct
Hi Richard, thank you for your review! We’re glad to hear your order was delivered as expected. If you ever need anything in the future, we’re always happy to help.
Best regards,
British Beds Direct Team
Good quality
Good quality, delivered quickly and good delivery service
3 February 2025
Unprompted review
Reply from British Beds Direct
Hi Jack, we really appreciate your feedback! It’s great to hear that you’re happy with the quality of your order and our delivery service.
Thank you for choosing us, we’d love to assist you again in the future!
Kindest regards,
British Beds Direct Team
Product choice was great
Product choice was great. Product was delivered promptly and to the room of our choice without any problems. Very happy with the product - exactly what we wanted.
6 January 2025
Unprompted review
Reply from British Beds Direct
Hi Nicola, thank you for your feedback! We're delighted to hear that you found our product selection great and that your delivery was prompt and hassle-free. It's fantastic that we could bring your order to the room of your choice and that it met your expectations perfectly. We appreciate your support and hope you enjoy your new purchase for years to come!
Excellent customer service and product
Ordered a floor standing headboard which was reasonable priced, received a telephone call a few days later to arrange delivery. On day of delivery received a call advising of exact time of delivery. Excellent good quality headboard
11 January 2025
Unprompted review
Reply from British Beds Direct
Hi Helene, thank you for sharing your experience! We're thrilled to hear that you found our floor-standing headboard to be reasonably priced and that our team kept you informed throughout the delivery process. It’s great to know that you’re satisfied with the quality of your headboard. We appreciate your support and hope it adds a lovely touch to your space!
Kind regards,
British Beds Direct Team
Great customer service
Had my bed delivered today from purchasing the bed to delivery the communication was brilliant delivery was fast .
Great delivery drivers and perfect bed Thankyou
24 January 2025
Unprompted review
Reply from British Beds Direct
Hi Jenna, thank you for your wonderful feedback! We're so pleased to hear that the process was smooth from purchase to delivery. Our team takes pride in great communication and fast service, so it’s fantastic to know we met your expectations.
Best regards,
British Beds Direct Team
Excellent customer service
Excellent customer service and strong, sturdy bed. Very comfortable.
11 January 2025
Unprompted review
Reply from British Beds Direct
Hi Joanna, amazing to hear! We’re so glad you’re happy with the customer service and loving your sturdy, comfortable bed. Thanks for your support, and we hope you enjoy it for years to come!
Best Wishes,
British Beds Direct Team
Mattress has been great for the past…
Mattress has been great for the past year, really impressed with the quality :)
8 January 2024
Reply from British Beds Direct
Hi Florence, thank you for your kind words! 😊 We're so happy to hear that your mattress has been serving you well for the past year. Quality is our top priority, and it’s great to know you’re impressed. Wishing you many more restful nights ahead!
Best regards,
British Beds Direct Team
A very smooth experience from start to…
A very smooth experience from start to finish. Great customer service and the delivery was great too. Bed exactly as described.
30 November 2024
Unprompted review
Reply from British Beds Direct
Hi Paula, thank you for your wonderful review! 😊 We're delighted to hear that you had a smooth experience from start to finish and that you're happy with your new bed. If you ever need anything in the future, we're always here to help. Enjoy your bed! 🛏️✨
Kind regards
British Beds Direct Team
Customer service was great
22 October 2024
Unprompted review
Reply from British Beds Direct
Hi Jenny,
Thank you very much for your lovely review!
Best Wishes
British Beds Direct
No issues as described
Delivered on time per email no issues , beds good quality for price paid. Only issue we have is with it being an ottoman bed needs weighting down otherwise opens on its own.
7 November 2024
Unprompted review
Reply from British Beds Direct
Hi Mr Lyon
Thank you for your feedback! We're glad to hear you were satisfied with the delivery and quality.
Best Wishes
British Beds Direct Team
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