British Beds DirectReviews 

968
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent quality of the products, describing them as top-notch, comfortable, and well-made. The staff are consistently praised for their helpfulness and proactive assistance, often going above and beyond to ensure smooth deliveries and customer satisfaction. Reviewers also appreciate the efficient delivery service, noting that items arrive on time or even earlier than expected, with good communication throughout the process. The customer service is frequently described as excellent, friendly, and responsive, with many people valuing the ability to speak directly with someone on the phone. However, some customers also noted issues with product quality, reporting broken drawers, low-quality materials, and incorrect measurements. There were also mentions of poor upholstery, rough edge seams, and difficulties with fitting components like castors. A few other people also felt that customer service was lacking, with poor communication and failed deliveries.

What people talk about most

Product

Customers had ambiguous experiences with product quality, with some reviewers praising items like headboards... See more

Quality

People report positive experiences with quality, often highlighting products as well-made, comfortable, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers appreciating the quick and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting excellent, friendly,... See more

Staff

Customers consistently note positive experiences with staff, describing them as reliable, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can honestly say that this company provided me with excellent customer service. I purchased a kingsize divan some three years ago, I moved home and sadly one of the Shepherd's castors came off a... See more

Company replied

Rated 5 out of 5 stars

EXCELLENT SERVICE From the very beginning: the phone was answered within 5 rings, advice given, sending out samples and placing the order were all stress free and easy. Particularly Sam and Adam w... See more

Company replied

Rated 5 out of 5 stars

Neat-looking bed at a good price. Arrived on time. Was pleased to find their range included simple, lower bases. My elderly Mum is v.happy & finding it much easier to get into. Found staff really... See more

Company replied

Rated 5 out of 5 stars

We received a phone call confirming the online order. The delivery team prioritised the order due to our situation of needing the beds by a specific date. They delivered earlier which is was brilliant... See more

Company replied


Company details

  1. #100 of 115 best companies in Bed shop
  2. #181 of 225 best companies in Bedroom furniture shop
  3. #340 of 399 best companies in Home Furniture Shop
  4. #107 of 120 best companies in Interior designer
  5. #75 of 87 best companies in Mattress Shop

Written by the company

Dreamy, hand-crafted beds and mattress made in Britain and built to last. Design a bed that’s perfect for you, with stress-free ordering and 10 working days free delivery*.


Contact info

4.2

Great

TrustScore 4 out of 5

968 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(968)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Bed base review.

Previously ordered headboard and needed lower bed frame for mother so checked website. Easily found what I needed with dimensions and could then select colour that I wanted. Ordered online and received phone call confirming order and email confirming shipments. Received goods and very happy.

8 January 2024
Unprompted review
Rated 5 out of 5 stars

A great product at the price paid

A great product at the price paid. Being able to supply a number of fabric swatches beforehand also helped me choose the bed a room decor. They let me order the bed within the sale period and agreed to delay delivery until the room was decorated. Can't fault them.

19 January 2024
Unprompted review
Rated 5 out of 5 stars

The website was very easy to choose the…

The website was very easy to choose the bed we needed. I found the sales page and luckily for me the right size, the right number of drawers, and a great colour option was available at a reduced price, so I purchased that online easily. The delivery took about 10 working days and the bed bases were delivered by two delivery men who were able to carry the bases up the narrow stairway. The bases were well wrapped in thick plastic and the corners were all protected with covers. We didn't get the bases installed for us, as we needed to construct a headboard first, but it was easy to push the feet into place on the bottom of the bases and set it up ourselves. Perfectly constructed, solid bed bases, in pristine condition, the fabric used is very nice, the colour was fantastic, and the four drawers are very roomy. Very happy.

9 October 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant choice of beds and fabrics

Brilliant choice of beds and fabrics. Ordered over the Christmas period and the upholstered ottoman bed frame arrived 2 weeks later! I'd been looking for something quite specific and am so glad I found British Beds Direct: I was a little nervous ordering online but got exactly what I had hoped for. Really easy to put together and great quality - we'll definitely be looking here first next time!

13 January 2024
Unprompted review
Rated 5 out of 5 stars

Best quality and fantastic prices!…

This is the second bed we have bought from British Beds. The quality is fantastic and the choice of fabric is second to none. Communication from the initial order was great and the turnaround was so quick considering I ordered just before Christmas.
The ottoman bed is really comfy as the whole of the underneath is for storage and the frame is very sturdy and there are no creaks/noises when lying on it. We’ve been having a great nights sleep every night since! Thank you and definitely recommend them!

22 December 2023
Unprompted review
Rated 5 out of 5 stars

Very easy and straightforward service

Very easy and straightforward service. Ordered online after receiving some samples and was given 24 hours notice of delivery and time. Delivery was smooth. Bed was carefully handled and well packaged. Quality was very good and material as expected. We ordered the Eleanor ottoman bed and the lifting struts were already assembled - just has to click the bars into place. Super easy. Would certainly order again.

29 November 2023
Unprompted review
Rated 4 out of 5 stars

Single Ottoman Bed

The single Ottoman bed that we ordered is very good quality and the delivery drivers were helpful and friendly. We did have a delay on our order which we received limited communication on, hence only 4 stars.

2 December 2023
Unprompted review
Rated 5 out of 5 stars

Delighted with the service and…

Delighted with the service and products. Delivery was extremely efficient and they communicated well.
Would definitely recommend British Beds Direct and would not hesitate in ordering from them again.

8 December 2023
Unprompted review
Rated 4 out of 5 stars

Good value

Delivery was not as swift as initially promised but I was very pleased with the ottoman divan when it arrived.

8 December 2023
Unprompted review
Rated 4 out of 5 stars

Simple and straightforward way to order…

Simple and straightforward way to order a bed for our spare room. Took a little over the stated time frame for bed to be delivered but staff were friendly and helpful at all stages. I'd use them again.

14 November 2023
Unprompted review
Rated 5 out of 5 stars

Great British made beds at a great price.

We have bought 3 beds from BBD and are very happy with their products - saving money over the high street every time. The only downside is that on every occasion they have taken longer from order to delivery than their website implies. But still worth the wait. When we have had issues with damaged items delivered, they always went out of their way to resolve the issues, so buy with confidence.

18 October 2023
Rated 3 out of 5 stars

The order was delayed due to them not…

The order was delayed due to them not having the material chosen, but this was not relayed to me and I had to eventually choose a different material that ended up being a totally different colour that was chosen - plus I still don’t have the legs I ordered!

18 October 2023
British Beds Direct logo

Reply from British Beds Direct

Dear Carol,

I trust this message finds you well. I understand due to the time constraints associated with your recent order we were able to agree on an alternative fabric over the phone and I am sorry if the tone of this fabric did not completly meet your expectations.

Additionally, to facilitate a prompt delivery, there was an understanding to dispatch the bed with wooden effect legs initially, allowing you to use the bed promptly.

I'm pleased to see we have dispatched the black legs as originally requested. This ensures the completion of your order while still accommodating the earlier delivery to meet your urgent timeline.

We appreciate your understanding, and I'm glad we could take the necessary steps to ensure you received the bed in time for your needs.

Best regards,

Rated 5 out of 5 stars

Company & Bed review

British Beds Direct are an exceptionally professional company to deal with. Their website is super easy to use and after your purchase they follow up with calls and accommodating delivery slots. I highly recommend them. Amazing quality and great all round service. Thanks BBD!

22 October 2023
Unprompted review
Rated 3 out of 5 stars

Delivery late Saturday afternoon/early…

Delivery late Saturday afternoon/early evening while within the time slot promised was not ideal. Otherwise good service and courier was very helpful

18 October 2023
British Beds Direct logo

Reply from British Beds Direct

Hi Chris, appreciate your feedback! We're delighted to hear that you were satisfied with your order and the service provided. While we delivered your order within the allocated time slot, we understand that it might not have been the most convenient for you. Our delivery partners confirm dates in advance, but if a specific date isn't suitable in the future, feel free to let us know. We'll be more than happy to rearrange it for you next time.

Rated 1 out of 5 stars

Still waiting for my order 4 weeks on

Still waiting for my order 4 weeks on. Speechless.

18 October 2023
British Beds Direct logo

Reply from British Beds Direct

Hello Ben, we sincerely apologise for the delay in your order. We're pleased to know that your order has been successfully delivered. We always strive to ensure prompt delivery to our valued customers and continuously seek ways to enhance our services. Thank you for your patience, and we trust that you are delighted with the quality of your order.

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