Britishbreakaway 

Had a lovely weekend away in Scotland, beautiful hotel, great food and service. The booking all went very smoothly, we will definitely be booking more breaks through British Breakaways.

I thought I would take the time to write a little review to say that we booked with this company and everything from start to finish was superb. Hotel, food the lot.. Cornwall as always was amazing and all helped to be stress free with British breakaway!! Thank you. Will be returning very soon.

Rung me on 2 separate occasions, stated I had won a runner up prize on Instagram, not entered lol Anyway pay for breakfast and I will get a 2 night break away, passed on it, then rung again, this time after my mobile rang, it then changed to ringing them, I put the phone down. Dont fall for it! they badger so many people with the same offer, total pain company....leave people alone!
CANNOT REPLY TO YOUR COMMENT, SO HERE IT IS...YOU RUNG ME AGAIN THE OTHER DAY STATING THE SAME THING YET AGAIN, ANYONE WHO ASKS FOR PAYMENT FOR BREAKFAST WILL BE AVOIDED! SO I WONT BE RINGING YOU ON ANY NUMBER, YOU CAN DISPUTE ANY OF IT ALL YOU LIKE, GOOGLING THE NUMBERS SAYS IT ALL. YES I AM JUDGING YOU, RINGING AND RINGING AND TOLD THE SAME THING SINCE OCTOBER 2020, YET YOU CONTINUE TO KEEP TRYING WITH THE SAME THING. I HAVE SAID IF I HAVE WON ON A COMPETITION THEN PLEASE GIVE IT TO SOMEONE ELSE! I AM DISSAPOINTED IN YOUR COMPANY AND HOW YOU ARE JUDGING ME!

Honestly the worst service I’ve received. I first emailed them for the dates that I wanted and then emailed me saying that the bookings for February were open the next day THEN said to me today that the bookings are closed off due to the high demand of travellers wanting to travel in the UK AND THEN call them again and mention that booking in the month are fully booked??? Does not make sense to me at all. How can you say bookings are open then it’s closed and fully booked in a week? I have waited for 2 weeks for a response to my query for dates and places I want in the UK but waited too LONG than expected. An agent said that the person that deals with emails would “call” me, never received a call or even an email for updates; called in majority of the days just to get an update and nothing had changed unless you push them to do something. Customer service is poor. I rate the service is appalling with bookings. It does not take 2 weeks to book a hotel!!!! Glad they sorted me out for a March booking in case they say it’s “fully booked”. Do not recommend this website for hotel bookings!

I took an offer over the website that was recommended to me and just used it in London, the customer service was pretty straightforward, the hotel was in a good spot and was more than worth the money.

Just got back from the Hampton by Hilton hotel decent trip good for the value of money booking was easy just did it on their website Hotel was really easy to check in would probably use them again not bad experience the only reason I’m not giving it five stars due to the fact that they didn’t have a hotel in The first area I chose in Ireland. However saying that I would recommend them and would use them again in the future.

Phoned me up and pretended I had won a competition, then later told me I had to buy breakfast to 'win' my weekend break. I stupidly did so, and somehow breakfast equals £82.17 for 2 nights at a cheap hotel!

I then phoned to just cancel it as so far I had been bombarded with phonecalls (8 in the space of a day!) from them. Every phone call they said something different and enjoy riling you up.

They also never state their names at the beginning of the call - I wonder why!

Lucie is the only agent who gave me her name and treated me with respect.

After seeing all these negative reviews I was put off but having already paid my money I decided to give them a try. Just got back from my break in Oxford at the Holt Hotel and can’t speak highly enough of the overall experience. Brilliant hotel already looking to go back.

*Instagram competition - runner up prize*

Wow. The person that called me was so rude. The first call was fine, but I asked them to call me back as it is a big commitment to pay £82 for breakfast and I needed to confirm with my partner. They called back in an hour and I said we have changed our minds. Also we are both vegan and the hotel I had chose did not have vegan options except fruit and cereal. He then said 'but you're paying £82 for the hotel. For a 4 star hotel' that's not what I was told. Throughout the first call I was told we had to pay for the £17 breakfast pp for two nights plus VAT = £82. NOT the hotel. I also said, as my partner had explained, you shouldn't really be paying for something you win. Then the person said 'but you didn't win. You came runner up.' Very rudely. But still, if you are runner up in a competition you don't usually pay for anything?!

I said I will leave it and he said 'fine we'll give it to someone else and hung up!'

Great customer service you got there!!

In my opinion no matter what place you come, if you are winning a competition you shouldn't be paying for anything.

Don’t believe all the negative reviews you see on here regarding British Breakaway,
I can obviously only speak about my own experience with this company but an honestly say I have nothing but good things to say about the service we recieved.
Without going into all the ins and outs, we had a fabulous stay, at an amazing hotel, and everything was exactly as we were told it would be.
British Breakaway are a lovely company to deal with and I highly recommend using their services, you won’t be disappointed

Having just had the phone put down on me with a clerk saying “we will give the two night holiday to some one who appreciates it” I did have a little giggle at having not been conned in to something they’re so desperate to give away !!!! BE WARNED!

Entered a competition on Instagram, got a phone call saying I had won the ‘runner up prize’ for a three day break. But, I could only claim it if I pre-paid breakfast for two people, three days at £17.00 per person. What breakfast at an Ibis costs that much? It’s a complete scam, avoid.