British Bullion Reviews 

266
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 142 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly, professional, and knowledgeable staff who guide people patiently through every step to ensure smooth, hassle-free transactions. Consumers also appreciate receiving very fair prices for their items alongside exceptionally fast payments deposited directly into their bank accounts within twenty-four hours. Though some reviewers were not happy with receiving quotes after sending items away through the mail, noting they found slightly better offers elsewhere, or questioning specific buy-back rates. A few people also felt that the procedure could be improved, preferring upfront pricing before dispatching their valuables.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as friendly, polite, and... See more

Service

Consumers find service to be positive, highlighting friendly and professional staff who make transactions... See more

Payment

Users describe positive interactions with payment, noting that the whole process is very easy,... See more

Price

Customers had positive experiences with price, frequently highlighting competitive rates and fair valuations... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting a seamless and smooth transaction... See more

Reviews shaping this summary

Rated 5 out of 5 stars

British Bullion Bristol office. We were seen very promptly by our advisor Mary. She was very knowledgable and friendly - efficient and really helpful in the information she provided. We were happy wit... See more

Company replied

Rated 5 out of 5 stars

I'd looked at a few ways of selling but receiving a quote after I'd sent it off didn't appeal to me, in fact sending it anywhere. Luckily I found a local British Bullion office in Belfast who were mo... See more

Company replied

Rated 5 out of 5 stars

I recently sold a gold coin through British Bullion. I rang up first thing & got an appointment that morning in Oldham. The staff were very friendly & helpful, they verified the coin in a couple of mi... See more

Company replied

Rated 5 out of 5 stars

Nice central safe location with secure entry. Very friendly staff. Bullion transaction was very easy. Told terms of business were 5 banking days for proceeds of sale. An email would inform me that tra... See more

Company replied


Company details

  1. #10 of 37 best companies in Gold and silver trading company
  2. #10 of 22 best companies in Coin dealer
  3. #10 of 38 best companies in Gold dealer
  4. #6 of 27 best companies in Investment company

Written by the company

British Bullion is a premium gold buying and selling service that offers unrivalled expertise in the precious metals arena. British Bullion buys and sells gold, silver, platinum and palladium for customers across the UK. British Bullion operates out of the same office as The Vaults Group. The Vaults Group is Europe's largest independent Safe Deposit Box company with branches in Newcastle, Liverpool, Nottingham, Oldham, Bristol, Southampton, Reading, Edinburgh, Glasgow, Belfast Dublin, Cork, Blanchardstown, Barcelon and Madrid. Our Safe Deposit Boxes lie outside the banking system, and it is possible to buy and sell gold and silver bullion at highly competitive prices at any of our locations. Safe Deposit Boxes can be rented from £215 per year, with discounts available for long-term rentals.


Contact info

4.9

Excellent

TrustScore 5 out of 5

266 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(266)

134 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service.

An excellent company to deal with from initial contact to completion and they kept me informed throughout the whole process. Graham was brilliant to deal with and his appraisal was first class and very informative. Highly recommend.

15 September 2025
British Bullion logo

Reply from British Bullion

Dear Paula,

This is a brilliant review. Thank you!

We are thrilled that you found our services and staff at Belfast branch efficient and helpful. We look forward to seeing you soon.

Kind regards,
Joanna MacDonald
Senior Bullion Operations

Rated 5 out of 5 stars

Graham who is dealt with was very…

Graham who I dealt with in Belfast, was very helpful and the in the accounts department, Dylan had the money transferred to my account.the next day
Overall very happy and will use your services again

16 September 2025
British Bullion logo

Reply from British Bullion

Dear Eoin,
Many thanks for taking the time to leave us a review,
I am delighted you were happy with the services provided by Graham at your Belfast branch.
We look forward to welcoming you again soon.

Kind Regards,
Joanna MacDonald
Senior Bullion Operations

Rated 5 out of 5 stars

Very friendly and courteous,honest and…

Very friendly and courteous,honest and helpful with the assessment.

17 September 2025
British Bullion logo

Reply from British Bullion

Dear Norma,

This is a brilliant review. Thank you!

We are thrilled that you found our services and staff helpful and courteous. We look forward to seeing you soon.

Kind regards,
Joanna MacDonald
Senior Bullion Operation

Rated 5 out of 5 stars

Fast payment and great location with…

Fast payment and great location with parking spaces - saved me a trip to central London.

8 September 2025
British Bullion logo

Reply from British Bullion

Dear Slawomir,
Many thanks for taking the time to leave us a review,
I am delighted you were happy with our location and service.
We look forward to welcoming you again soon.

Kind Regards,
Sandra

Rated 5 out of 5 stars

Excellent service pleasure to do…

Excellent service pleasure to do business with them

5 September 2025
British Bullion logo

Reply from British Bullion

Dear Mr Hoverd,
Thank you for your kind words. We are glad to hear you where satisfied with your recent visit to our Southampton branch!
Kind Regards,
Morgan Paterson

Rated 5 out of 5 stars

All smooth.

All smooth.

4 September 2025
British Bullion logo

Reply from British Bullion

Dear Biana,
Many thanks for taking the time to leave us a review, I am delighted you were happy with service you received.
Kind Regards,
Joanna MacDonald
Senior Bullion Operations

Rated 5 out of 5 stars

Excellent service

Excellent service. Pleasant and very staff. Highly recommended

3 September 2025
British Bullion logo

Reply from British Bullion

Dear Michael,

We are thrilled that you found our services excellent and our staff pleasant. We look forward to seeing you soon.

Kind regards,
Joanna MacDonald
Senior Bullion Operations

Rated 5 out of 5 stars

Staff were amazing!

1 September 2025
British Bullion logo

Reply from British Bullion

Dear William,
Many thanks for taking the time to leave us a review, I am delighted you were happy with service you received and our staff were amazing.
Kind Regards,
Joanna MacDonald
Senior Bullion Operations

Rated 5 out of 5 stars

Efficient

Efficient, helpful, courteous.

21 August 2025
British Bullion logo

Reply from British Bullion

Thank you for taking the time to leave a review of our services. I am happy to hear you found our services efficient and helpful and our staff courteous.
We hope to welcome you back again in the near future.
Kind Regards,
Joanna MacDonald
Senior Bullion Operations

Rated 5 out of 5 stars

Really efficient service and monies…

Really efficient service and monies paid into my account within a couple of working days.

21 August 2025
British Bullion logo

Reply from British Bullion

Dear Neil,
Many thanks for taking the time to leave us a review, I am delighted you found our services efficient.
Thanks again for taking the time to review us.
Kind Regards,
Joanna MacDonald
Senior Bullion Operations

Rated 5 out of 5 stars

Quick and easy, very satisfied.

I'd looked at a few ways of selling but receiving a quote after I'd sent it off didn't appeal to me, in fact sending it anywhere. Luckily I found a local British Bullion office in Belfast who were more than helpful and got sorted in a matter of days. Thankyou

21 August 2025
British Bullion logo

Reply from British Bullion

Dear Anita,

This is a brilliant review. Thank you!

We are thrilled that you found our services and staff at Belfast branch efficient and helpful. We look forward to seeing you soon.

Kind regards,
Joanna MacDonald
Senior Bullion Operations

Rated 5 out of 5 stars

Great service

I went into the Reading branch to exchange gold; the rates were fair (95% spot), the process incredibly easy, and the staff very friendly and helpful.

6 August 2025
British Bullion logo

Reply from British Bullion

Dear Kristian,
Many thanks for taking the time to leave us a review, I am delighted you were happy with service you received at our Reading branch.
Thanks again for taking the time to review us.
Kind Regards,
Joanna MacDonald
Senior Bullion Operations

Rated 5 out of 5 stars

Living in Bangor I wish I found them…

Living in Bangor I wish I found them before gold core for convenance and ease of service for large amounts. I will be back!!

15 August 2025
British Bullion logo

Reply from British Bullion

Dear Shawn,
Thank you for your lovely review.
We will look forward in welcoming you back.
Kind Regards,
Joanna MacDonald
Senior Bullion Operations

Rated 5 out of 5 stars

Staff were really helpful and I was…

Staff were really helpful and I was kept informed every step of the way.

14 August 2025
British Bullion logo

Reply from British Bullion

Dear Rita,
Many thanks for taking the time to leave us a review, I am delighted you were happy with service you received.
Thanks again for taking the time to review us.
Kind Regards,
Joanna MacDonald
Senior Bullion Operations

Rated 5 out of 5 stars

Excellent service and swift payment.

British Bullion Bristol office. We were seen very promptly by our advisor Mary. She was very knowledgable and friendly - efficient and really helpful in the information she provided. We were happy with the price offered and received payment into the bank account less than 24 hours later. Would definitely recommend British Bullion Bristol.

14 August 2025
British Bullion logo

Reply from British Bullion

Dear Carolyn,
This is a brilliant review, Thank you.
We are delighted that Mary delivered efficient and helpful service.
We look forward to welcoming you in the future. Thanks again for taking the time to review us.
Kind Regards,
Joanna MacDonald
Senior Bullion Operations

Rated 5 out of 5 stars

Very easy process and professional…

Very easy process and professional staff.

13 August 2025
British Bullion logo

Reply from British Bullion

Thank you for your lovely review. We hope to welcome you back to our branch in the future.
Kind Regards,
Morgan

Rated 5 out of 5 stars
British Bullion logo

Reply from British Bullion

Dear Francis
Thank you for taking the time to leave a review of our services. I am happy to hear you found our services brilliant.
We hope to welcome you back again in the near future.
Kind Regards,
Joanna MacDonald
Senior Bullion Operations

Rated 5 out of 5 stars
British Bullion logo

Reply from British Bullion

Hi Carol,
Many thanks for taking te time to leave us a review,
I am glad you were happy with the service you received.
Kind Regards,
Sandra

Rated 5 out of 5 stars

Quick

Quick, efficient, good prices and so secure.

25 July 2025
British Bullion logo

Reply from British Bullion

Dear Paul,
Thank you for taking the time to leave a review of our services. We hope to welcome you back again in the near future.
Kind Regards,
Joanna MacDonald
Senior Bullion Operations

Rated 5 out of 5 stars

Good experience

Buyer was helpful and pleasant. payment arrived promptly in a day or two- good experience

22 July 2025
British Bullion logo

Reply from British Bullion

Dear Sylvia,
Thank you for taking the time to leave a review of our services. We hope to welcome you back again in the near future.
Kind Regards,
Joanna MacDonald
Senior Bullion Operations

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look