Britishelegance Reviews 14

What I ordered was not as pictured on the website. Then to return it I would have to post it to China!

Slow delivery, poor response to query, goods (linen shirts) overpriced, poor quality and neither British or elegant! Given the reviews I haven't even bothered trying to return the shoddy shirts! Do not buy from this company!!!
Richard

Item provided was of inferier quality and not as described on the web site. No response at all to enquries regarding replacement or refund etc.

I have just reported this company to Lloyds Bank Fraud Department which are investigating them for not supplying clothes that are advertised.
Keep well away from this shocking company.
Brian w

The picture of the clothing looked good but the items received were of poor quality and when tried on, were ill fitting. Not cheap for such poor quality. Donated to a charity shop.

Don't touch this mob with a barge pole!
First issue, I ordered a coatdress which was meant to come in a few days, it was nearly two weeks and the event had passed before the dress arrived.
The coatdress looked really nice online, however, the material was cheap and nasty shiny material.
I have contacted support 3 times to find out how I send it back and they have ignored all emails.
I will now contact my credit card to get my money back. British Elegance, based in China!

I ordered a dress from a company called Ecowares Ltd. The dress was advertised by several companies using identical photographs of the dress. I chose this website because the price was lower than the others. What a mistake. No order acknowledgement, no invoice, no delivery information resulting in initiating a complaint to PayPal to resolve the matter. The order eventually was delivered but with no information as to its origin or who the sender was. The dress was not the same design as advertised, did not fit and was of poor quality. Eventually I much research I found an email address for ecowares Ltd but to my surprise I received an email from a different company"britishelegance.com" The case is ongoing with PayPal. WARNING:Do not trust either of these "suppliers"

Please avoid this company i complained and said the item is not what was advertised . They offered a minimal amount of money as a gesture . Not good enough I would like the total amount back and I have taken this matter further .
Don’t buy is my recommendation as it’s a scam clothes are not what are advertised

Have tried several times to cancel order and get a refund and no reply worst support ever
Would avoid this company like the plague

Ordered a denim jacket for my wife, described on their website as 'high quality'. It wasn't - it was cheap, badly made and unacceptable. They required us to return it China, at our expense. If it was a UK firm I would have gone to court but pointless as they are Chinese - which they go to considerable lengths to disguise. Very disappointing indeed, don't be taken in by an alluring web presence!

Goods ordered 3rd April - processed 2 days later and received 2 weeks later.
Wrote to them saying comes up small, they sent a chart to get out of a refund, but all aspects are 6cm shorter than their charts. Now they are not replying after 3 chases, so have contacted my bank.
Extremely poor customer service/delivery times and wanted at least £13 to return my goods!!!

The website looked genuine. I placed an order and the item never arrived. There was no response to my emails or telephone calls at all. It looks like a scam set up. Credit card company refunded my money.

What ever you DO NOT buy from this website you are buying cheap Chinese products. I bought some leather boots that stated in numerous places on the website that they were quality leather but what arrive three weeks after purchasing was plastic cheap boots from China. They have accepted a return but the cost to return to China is expensive. THIS IS NOT A UK COMPANY. you could buy better quality and a less than half the price from Temu or Shein!