Arrived later than requested but that may be due to Canada post
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Selection was spot on; had the crisps I required. The delivery was rapid. Outstanding all round. And I say this having previously used another business, who took 10 days to get the items to me. I'll b... See more
Cheaper than anywhere, I can order just the same flavour for my fussy day so no waste, quick delivery and excellent packaging. Impressed with every aspect of it. Only issue is I am disabled and courie... See more
Company details
- #20 of 28 best companies in Supermarket
Written by the company
The BritishGram online supermarket delivered Worldwide, offers Free delivery in the UK and certain European countries. Low price groceries, fashion and more.
Contact info
Unit 24 Queens Court Trading Estate, Greets Green Road, B70 9EG, West Bromwich, United Kingdom
- +44 (0)121 393 3737
- sales@britishgram.com
- britishgram.com
4.2
Great
796 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very Good* Original & Best Quality*
24 May 2022
Thanks good service fast delivery A1
18 May 2022
Wonderful Customer Care service
Wonderful Customer Care service. I received my package with some damaged items. I sent an email to complain and asked for a refund on the damaged goods. Received an email very promptly and the promise of a refund.
Well done.
Will definitely recommend to my friends.
18 May 2022
It was nicely packaged but not to my…
It was nicely packaged but not to my liking. The pasta was rather overcooked to my taste...the Italians would not be happy !
17 May 2022
Arrived quickly and well packed
Arrived quickly and well packed. This is the only variety our dog would eat and now not being stocked in supermarkets. Our dog was old -15 and a half and became very I’ll suddenly this week and we had to have him put in sleep before he had any of the food. Will pass it on to relatives and dogs trust from where got him when a puppy.
15 May 2022
The toffee has not arrived where is it
2 May 2022
Reply from BritishGram
Hello thank you for your feedback, I can see that your toffee is delivered by Royal mail according to your tracking number. Please accept my sincere apologies for the delay due to the weekend and bank holiday. Thank you for your understanding. Should you have any further questions or comments, please don't hesitate to reach us by email with your order number and we will be happy to hear from you.
Consistently Brilliant!
Consistently brilliant service and they ALWAYS go the extra mile for us. If only all businesses looked after their customers like this.
2 May 2022
Website easy to navigate
Website easy to navigate. Very pleased with delivery service and also items well packaged. I will be back.I would hIghly recommend!
22 April 2022
Reply from BritishGram
Hello thank you for the feedback, I can see that you are exchanging emails with our customer service about the item and duty taxes in Belgium. Please accept our sincere apologies for the inconvenience
Great stuff
Not had any issues with any of the items, delivered on time an hood value for money
12 April 2022
Amazing service
Amazing service, i would have preferred if all the cans were alright, a few had dents in them but great service regardless.
3 April 2022
Amazing crisps taste like fresh 😋 I…
Amazing crisps taste like fresh 😋 I will do it again by order it and easy boxes than bag package! I recommend it
3 April 2022
Very good product
3 April 2022
Quality Control Seems to be an Issue
Update: I've placed various orders with Britishgram since my initial review below, and haven't encountered any further issues - packaging could be improved; the boxes they use are sometimes not adequate for the weight of the contents inside.
I ordered over £150.00 worth of items; they were delivered promptly, but 2 items were missing and were only refunded once I contacted the company; I then later found that a pack of 12 sodas that I'd ordered had been delivered with one missing and another bottle of the remaining 11, empty (there was a small hole in the bottom). I contacted the company again, and found it difficult to get a prompt response first time.
I'm hesitant to order from British Gram again, but I wouldn't completely rule it out...
28 March 2022
Unprompted review
Reply from BritishGram
Hello thank you for your feedback, please accept our sincere apologies for 2 missing 7up 500ml and we have refunded you £2.33. Also our customer services sent an email that should you decide to order again then we will add to your order 2 bottles of 7up as a gesture of goodwill. Again, thank you for taking the time to review us, as we do actively listen to everything you have to say and are very grateful for the feedback. Should you have any further questions or comments, please don't hesitate to reach us by email with your order number and we will be happy to hear from you.
Absolutely discussed with this company…
Absolutely discussed with this company !! ordered a specific brand of rice x bags received totally different !! They didn't contact me to say they were out of stock of what I ordered now im stuck with rice I don't want or like they asked me to return at my cost Not happy at all !!! Be careful what you order you will probably receive something totally different DO NOT USE THIS WEBSITE ! USE A COMPANY THAT WILL CONTACT YOU TO SAY THEY HAVE OR HAVE NOT GOT WHAT YOU WANT EVEN THOUGH IT IS ADVERTISED !!!
13 March 2022
Reply from BritishGram
Hello Colin, thank you for taking the time to share this feedback with us. You have ordered a small pack 500g x 6 East End Royal/Pure basmati rice and we have dispatched a large pack 1kg x 3 East End pure basmati rice, also complimentary 1kg of premium brand Laila long grain basmati rice. Our customer service sent an email to you on 10th March that if you are not happy with a large 1kg pack then please return the East End basmati rice to our warehouse and we will issue a full refund. Again, thank you for taking the time to review us, as we do actively listen to everything you have to say and are very grateful for the feedback. Should you have any further questions or comments, please don't hesitate to reach us by email with your order number and we will be happy to hear from you.
Easy online shop to order from
Easy online shop to order from . Plenty of products to chose from prices are good too. Kept me up to date with delivery and order process . Will be ordering from there again
13 March 2022
Just what we wanted and arrived really…
Just what we wanted and arrived really quickly too. Thank you
13 March 2022
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