British Homebuyers Reviews 

631
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful, friendly, and professional staff for keeping them thoroughly informed and supported throughout the entire property selling journey. Many consumers note that their properties successfully secured offers much faster when compared to traditional high street estate agents. Advisors are readily available to answer questions promptly and handle buyer communications effectively from start to finish. However, some people mentioned that the sales process or overall turnaround times could occasionally feel a bit protracted and slow. A few reviewers also noted experiencing minor hiccups, communication challenges, or delays with solicitors during the property transaction.

What people talk about most

Service

Clients share positive opinions on service, highlighting efficient sales processes and professional marketing... See more

Staff

Reviewers highlight positive aspects of staff, describing the team as exceptionally professional,... See more

Customer service

Customers report positive experiences with customer service, highlighting exceptional support and... See more

Response time

Reviewers express high satisfaction and positive feedback regarding the prompt response time. Consumers... See more

Customer communications

Consumers find contact to be positive, highlighting regular updates and proactive communication throughout... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from start to finish. I was kept in the loop at all times, particularly towards the end of the transaction where timelines started to get a bit tricky. Alex did a great job at managi... See more

Company replied

Rated 5 out of 5 stars

We used British Homebuyers to sell out house after bad experiences with two other agents. The level of service was absolutely amazing, and we ended up getting an offer quickly. The whole proc... See more

Company replied

Rated 5 out of 5 stars

The dedicated interest that each member of the team gave to us was exemplary. No question went unanswered or was too trivial to ask. Deadlines were kept, responses were forthcoming. Even when a memb... See more

Company replied

Rated 5 out of 5 stars

We tried to sell our property but struggled with viewings. Once our contract ended, we approached BHB. Nathan was great at getting the details and creating the advert. From there on, Molly helped ar... See more

Company replied


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4.7

Excellent

TrustScore 4.5 out of 5

631 reviews

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4.7

All reviews

(631)

79 reviews in the last 12 months

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Rated 5 out of 5 stars

We changed to British Homesellers after…

We changed to British Homesellers after trying our local estate agent and were so pleased we did.
Alex was always there to assist us and help at every stage.
It was smooth and easy and he made us feel like top priority.
Would definitely recommend.
We had a good flow of viewings and feedback and sold to first time buyers with no chain. Just as we wanted.
Many thanks to Alex and his team

23 July 2024
Unprompted review
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Reply from British Homebuyers

Hi Alex,
Thank you so much for your review and I hope that you and your family are all settled in at your new property!
Kind regards,
Alex

Rated 5 out of 5 stars

Great company a****

Robert was always very informative, every step of the way of the selling process. Would definitely recommend them as a company and in particular Robert.

24 June 2024
Unprompted review
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Reply from British Homebuyers

Hi Maria,
We’re so glad we could help sell your flat!
All the team here wish you all the best moving forwards.
Kind regards,
Rob

Rated 5 out of 5 stars

Confused.

I was a little confused at first as I seemed to have two contacts, but once used to this system, the company was helpful, forward looking and responded very quickly to any queries I made.

19 July 2024
Unprompted review
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Reply from British Homebuyers

Hi Anni,
We’re so glad we could help you with the sale.
Myself and the team wish you all the best in your new home!
Kind regards,
Rob

Rated 5 out of 5 stars

I have bought and sold houses before

I have bought and sold houses before, but I can honestly say that British Homebuyers were the best EA I have used.

Despite experiencing a really difficult sale of my house (which I won't go into), the team always kept me up to date with developments quickly and efficiently.

Charles, in particular, was absolutely outstanding. He went above and beyond to push the sale through at every stage. Thank you so much!

Great communication and a super friendly team. Not that I intend to move again, but I wouldn't hesitate to use British Homebuyers again in the future. Highly recommended.

30 July 2024
Unprompted review
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Reply from British Homebuyers

Hi Tracey,
It was a pleasure to work with you and help with the sale!
We all wish you all the best!
Kind regards,
Rob

Rated 5 out of 5 stars

Great experience using British…

Great experience using British homebuyers. Charles in particular was great in keeping us updated on the buyers progress. Viewing and sold within a few weeks. No complaints, great service and communication throughout the whole process! Would highly recommend.

29 July 2024
Unprompted review
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Reply from British Homebuyers

Hi Emma,
We really appreciate your kind words.
Myself and the team wish you all the best moving forwards.
Kind regards,
Rob

Rated 5 out of 5 stars

British Homebuyers

British Homebuyers are worth going with, had a letter in my door and been on the market for 18 months with local estate agents took a chance as this was something different, then sold my house within 2 weeks. Thanks to Holly who I first spoke to then put me in touch with Alex Clendon who was just amazing always on hand and kept in touch all through the process with updates.Then went with premier Lawyers solicitors with Kay Lee Flower again very professional and always on the end of the phone if she was needed, not to forget Charles what a lovely man seen me through some challenging times, again all these people are very professional in what they do and I wouldn’t hesitate in using them again.Even had a follow up after completion from Alex and Charles.
Many Thanks all the Team
Paula Chrichard

12 July 2024
Unprompted review
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Reply from British Homebuyers

Thank you Paula for leaving your review,
It was good to work with you and we wish you all the best very moving forward :blush:
Kind regards,
Alex

Rated 5 out of 5 stars

If you want a smooth sale use British Home buyers

I found BHB very efficient, professional and friendly. Always available on the phone to answer any queries and were always knowledgeable and helpful. Progression of the sale was a breeze due to this. They sold my home within 5 weeks and I had moved to them having issues with 2 other agents. I would highly recommend.

28 June 2024
Unprompted review
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Reply from British Homebuyers

Thank you Sharon,
We really appreciate your review and if there is ever anything we can do to help in the future then please never hesitate to get in touch.
Kind regards,
Alex

Rated 5 out of 5 stars

Incredibly helpful!

I had only used regular local estate agents before but British home sellers are incredibly easy to work with, very professional and helped me out massively during a tricky sale due to the buyer.

7 June 2024
Unprompted review
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Reply from British Homebuyers

Hi Will,
Thank you so much for your lovely words.
We’re glad we could help manage this through to completion for you!
All the best,
Rob

Rated 5 out of 5 stars

Friendly and professional service

BHS managed to sell my house during a difficult selling climate when a local agent could not. I was contacted regularly throughout the process by Alex who not only kept me updated but had also done considerable research on local prices and properties. He helped to make the sale run as smoothly as possible and provided a professional and helpful service from start to finish.

23 July 2024
Unprompted review
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Reply from British Homebuyers

Hi Barbara,
Thank you for your review,
It was a pleasure working with you and please never hesitate to let me know if I can ever help in the future.
Kind regards,
Alex

Rated 5 out of 5 stars

Excellent service

I was looked after by a gentleman named Alex and that's exactly what he was. He gave open communication and guided me through the process of selling my property, it was completely stress free. I would definitely recommend BHB to others.

9 July 2024
Unprompted review
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Reply from British Homebuyers

Hi Beth,
Thank you so much that means a lot!
I wish you all the best moving forward
Kind regards,
Alex

Rated 5 out of 5 stars

Very helpful team

Very helpful team! Especially Robert who was communicative and was with me every step of the way, even when things went wrong on my side.

1 July 2024
Unprompted review
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Reply from British Homebuyers

Hi Nicola,
Thank you so much for your kind words!
I hope your onward purchase goes as smoothly as possible.
Kind regards,
Rob

Rated 5 out of 5 stars

Easy to communicate with them

Easy to communicate with them, always someone to talk as and when needed. Got the full asking price which was a bonus

27 June 2024
Unprompted review
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Reply from British Homebuyers

Thank you Paul,
I appreciate your feedback and wish you all the best moving forward
Kind regards,
Alex

Rated 5 out of 5 stars

Excellent customer service

Dealth with Robert and Charles - they were both fantastic. From start to finish they were extremely helpful and informative. Had issues with the soliciotr we were using, they liased with our buyers and manage to sort all the problems we were having. They are very professional and I would not hesitate to reccommend them.

29 March 2024
Unprompted review
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Reply from British Homebuyers

Hi Debbie,
Thank you so much for your lovely words.
Myself and the team wish you all the best moving forwards!
Kind regards,
Rob

Rated 5 out of 5 stars

British Homebuyers

I will never use a traditional local estate agent again! I struggled selling my house and I used a few estate agents who all promised the earth, but delivered nothing but awful service. I was dubious when I received a letter from British Homebuyers, but listened to their options and decided to give them a chance. They were always available, gave honest opinions, but most importantly sold my house. I liked being able to show people around my house (not everyone’s cup of tea) however I felt that I sold the features better than an estate agent trying to sell numerous houses. In addition, the reassurance of a deposit from the buyers once an offer had been agreed provided extra reassurance as I had previously had buyers pull out further down the line with me incurring all the fees. A special thank you to Alex Clendon for looking after me throughout the journey and I would have no hesitation in recommending British Homesellers in the future.

30 June 2024
Unprompted review
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Reply from British Homebuyers

Hi Neil,

Thank you for your review and it was a real pleasure working with you on this transaction.

I wish you all the best and if there is anything I can help with in the future then please never hesitate to let me know!

Kind regards,
Alex

Rated 5 out of 5 stars

British home sellers were amazing I was…

British home sellers were amazing I was struggling to sell my house with is being on the market for months and I received a letter to say they could sell my house quickly, I took the chance and within a month my house was sold! The staff are so good at communicating and always get back to you the same day with regards to anything you need! Definitely worth it.

26 June 2024
Unprompted review
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Reply from British Homebuyers

Hi Ellie,

Thank you for your review, your comments mean a lot to the team!

We wish you all the best in your new home!

Kind regards,
Robert

Rated 5 out of 5 stars

We had our home on the market for over…

We had our home on the market for over 6 months with two different local agents with no joy and were eventually told that we'd have to reduce the price by over £35k (15%) to sell it.

We weren’t prepared to do that so decided to take it off the market at the end of the term with the agents as it clearly just wasn't our time. Then our dream home became available and decided to give it one more push - we opted for British Home Sellers as we needed a quick sale and preferably cash buyers. It took about 10 weeks but they found us the perfect buyers for our home at a selling price we were happy with. We wish we’d gone to them sooner!!

Their fees on sale & completion were higher than the local agents, but lower fees are meaningless if they can't find us a genuine buyer. We were certainly better off with the higher fees and a good price for the house rather than having to knock 15% off just to get some interest from the local agents!

The customer care from British Home Sellers was also excellent, which couldn't be said for the local agents by comparison. I sound very ‘anti’ our local agents but I would always try and keep business local where possible, hence trying two of them first. The simple fact is that BHS were far more pro-active and up to the job.

We had Robert Love as our point of contact and we were very impressed with his professionalism, pro-active approach and the fact that every phone call, email and query was picked up and responded to immediately. Alex also stepped in for a couple of days when Robert was off and his communication was equally prompt, courteous and professional. Something that sadly seems to be lacking in many companies. Considering that BHS are an online business I certainly didn't feel they were 'faceless' at all and would highly recommend them. Although I feel we now have our forever home, if we WERE to ever consider moving again I wouldn't hesitate to use them.

29 May 2024
Unprompted review
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Reply from British Homebuyers

Hi Gaynor,

Thank you for your kind review, it was a pleasure working with you to get your property sold.

The whole team here wishes you all the best for the future!

Kind regards,
Rob

Rated 5 out of 5 stars

Pleasant on line surprise.had my house on the market for over a…

I put my house on the market for over a year with a local agent I had one viewing. I reviewed the various offers I had received offering to sell on my behalf after studying the I decided on British Homebuyers a decision I have never regretted.
From the beginning and first contact with Eloise Hopegrave who started the ball rolling I was given a personal contact in Alex Clendon.
I was given advise guidance by Alex which was invaluable and within 2 months (including the Xmas period) I had 2 positive fully vetted viewers and within days had a firm acceptable offer.
Then came the legal aspect of selling I was allocated my own lawyer in Kay-Lee Flower who was so efficient and a tower of strength to me the process ran smoothly.
In the later stages of the sale there minor issues which with her help were quickly resolved.
Having reaching the point of an agreed completion date a delay occured from the lower chain.
Into the breach step British Homebuyers associate Charles Gale who saw me e through some difficult moments with his professional attitude and unrelenting support.
The sale completed and I am now able to move on but I would not have been able to retain my sanity without such a great team behind me helping me all the way so grateful thanks to all at British Homebuyers and Premier Property Lawyers.
What a Team.
Harry Cox

6 June 2024
Unprompted review
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Reply from British Homebuyers

Hi Harry,

Thank you for your review, it is massively appreciated by the whole team here and we are all so happy for you.

All the best with everything moving forward!

Kind regards,
Alex

Rated 5 out of 5 stars

Great Service

I approached British Homebuyers after an initial property transaction previously. Throughout the process the team at British Homebuyers provided a professional, knowledgeable and trustworthy service. A massive recognition to Alex Clendon who managed to juggle the viewing appraisals and negotiated and managed our sale, facilitating every detail in a professional and courteous manner - always offering transparent feedback. Would recommend to anyone enlisting a more bespoke approach.

10 May 2024
Unprompted review
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Reply from British Homebuyers

Dear Mr Hussain,

Thank you so much for your kind words and positive review! Your feedback means a lot to our team, and it helps us to continue delivering excellent service.

If there's anything else we can assist you with, please don't hesitate to reach out.

Best regards,

Alex @ British Homebuyers

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