The presentation is absolutely stunning! Looks amazing with it all laid out in a really nice frame! Am excited to gift it! It arrived really well packaged- in perfect condition! I highly recomme... See more
Company replied
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Review summary
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The service was easy to use considering I don’t order much online. I was kept in touch with constantly from ordering through to delivery of the item I purchased. It arrived in perfect condition,boxed... See more
Company replied
QUALITY, QUALITY,QUALITY !! From the discs to customer service. From the moment of ordering the disc to the minute it is delivered. The Gold Record Company ensure fantastic customer service and e... See more
Company replied
First class massages on delivery of parcel and arrived when they started. Package really well for fragile items, amazing quality and can't wait to see my daughter face Christmas day when she opens it.... See more
Company replied
Company details
- #54 of 200 best companies in Online marketplace
Written by the company
The UK's Leading manufacturer and retailer of professional quality gold discs and award presentations for the music industry. We stock a huge range of gold discs for all artists, across a wide range of genres. Custom gold disc orders welcomed, all products and orders professional and individually handmade just for you. Contact us to discuss everything from individual custom orders to special order presentations and higher quantity runs.
Contact info
British Music Industry Awards Ltd. Silverstream House, Fitzroy Street, Fitzrovia, W1T 6EB, London, United Kingdom
- 02039621850
- info@thegoldrecordcompany.co.uk
- britishmusicindustryawards.com
4.8
Excellent
152 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Fantastic speedy service
Fantastic speedy service, highly recommend to anyone considering purchasing a customised disc.
14 December 2023
Reply from The Gold Record Company
Thank you Darryl for that great review
Fast service excellent product…
Fast service excellent product excellent customer support
28 October 2023
Reply from The Gold Record Company
Thank you Carl for that great review, its really appreciated.
This is the best customer experience…
This is the best customer experience I have received in a very long time. Jon Bryant was amazingly helpful and responsive. They helped us get our gift shipped to a different country and handled all of our requests so well. Thank you, my brother loved this sentimental gift. Can’t recommend more highly.
20 October 2023
Unprompted review
Reply from The Gold Record Company
Wow! Thank you Sophie for such a wonderful review. We are very proud of Jon and all his team and will make sure your lovely comments get passed on.
Highly Recommend
Really good product. Fun and unique gift. Great communication and assistance from the vendor. Overall very satisfied.
14 September 2023
Reply from The Gold Record Company
Thanks for that wonderful review and so glad you were so pleased with your disc.
Excellent service
Excellent service. Product is high quality with authentication certificate. Best present for a music lover. Communication was top notch and delivery was quick. Thank you
7 May 2023
Reply from The Gold Record Company
Apologies Fiona as only just seen this review. Thank you so much for your very kind words.
Brilliant
Had a slight issue with the delivery originally, so contacted customer services and the service I received was outstanding......Dealt with a guy named Jon. He could not do enough to solve the issue (problem was with the carrier and not The Gold Record Company) Took delivery of 2 Pink Floyd good disc presentations and they are exactly what I was looking for.
14 December 2022
Reply from The Gold Record Company
Thank you Paul for that wonderful review and so glad Jon was able to sort out your shipping problem for you. Jon and his Customer Service Team do sterling work for us and we regularly get great feedback about the guys but it never hurts to hear it again. Thanks for dealing with us.
Great service and product from the lads…
Great service and product from the lads was looked after from the first time I messaged them and got discs on time for the retirement party
17 December 2022
Reply from The Gold Record Company
So glad they got there in time Brendan and thank you for that wonderful review.
Quality Product.....
Great service, quick delivery, great quality product.
A Christmas gift for a David Bowie fan that I'm sure is going to be very well received. Highly recommend.
1 December 2022
Reply from The Gold Record Company
Thank you Isabel for that wonderful review, so glad you liked it. On a personal note, I too am a huge Bowie fan and I not only have this one but all of the Bowie discs on my office wall and they look amazing as a collection. If you would ever be interested in growing the collection of the lucky receiver then get in touch with me and I am sure I can sort out a deal for you as a returning customer. In the meantime, hope they also love it and have a great Christmas. Jon Bryant, Head of Customer Services
Top Support
Top Support, especially my first request was on Sunday evening and answer was posted after 20 minutes on the same day.
Support gave me permanent status messages and I was always informed.
12 November 2022
Reply from The Gold Record Company
Thank you Hu for that great review, we aim to please and thank you again for choosing us.
The communication I had with Jon was…
The communication I had with Jon was amazing he couldn’t be more helpful. The gold record is amazing I love it.
29 November 2022
Unprompted review
Reply from The Gold Record Company
Thank you Sally for that fantastic review, we really appreciate it and we hope your son loves it as much as you do.
This was my first purchase and I am…
This was my first purchase and I am very impressed with the despatching. Communication and the quality of my dics.
I love it. its totally Stunning. If you are considering buying don't hesitate you won't be disappointed. I highly recomend
Loverly to send as gifts for that something different and classic. For all music lovers of all ages. I will buy again.
7 June 2022
Reply from The Gold Record Company
Thank you Ann for that wonderful review, we are so pleased that you loved your two Beatle discs so much.
The best customer service ever :)
Delivery took longer than expected, but it wasn't seller's fault. During the whole process I was well informed about the progress and issues were resolved quickly. Definitely can recomend the company.
3 May 2022
Reply from The Gold Record Company
Hi Kat and thanks for that very kind review. Who knew that getting a parcel to Poland was so difficult since Brexit but we got there in the end. Thanks for your patience as well :)
Oasis - Definitely Maybe Gold Disc Presentation
I purchased the Oasis - Definitely Maybe Gold Disc Presentation for a friends 40th Birthday back in Feb, I wanted to get him something special as we've been mates since Scouts!
I was a bit sceptical at first as I'd never purchased anything from BMIA, but I placed the order and waited in anticipation!
The disc arrived within a matter of days and as I carefully unpackaged it (still feeling sceptical) I was pleasantly amazed at the quality and presentation, I knew immediately it was going to be a hit with my pal!
I took it around on his Birthday and as he opened it, I'm sure he was thinking which cupboard am I going to have to hide this in! But as the bubble wrap came off, I could see he was speechless, paying special attention to the fact I had bagged him disc 1 of 50 from this limited edition set!
He sent me a picture a few days later of where he'd hung it, and still speechless at this impressive gift!
I will 100% be supporting BMIA in the future, when I need to purchase further special gifts for friends and family.
13 April 2022
Unprompted review
Reply from The Gold Record Company
Thank you for that absolutely stonking review. We so often get a few words such as "amazing" and "Wonderful", and we totally appreciate every one of them. But to get such detail of your story was an absolute joy for us all in the office to read and share. We are so glad it was such a hit with your friend and we really appreciate your custom and support. Thanks again.
Honest and great product
Honest and great product. Will return for another as you are offering half price
Many thanks Dennis
6 April 2022
Reply from The Gold Record Company
Thanks for the great review Dennis and we look forward to serving you again soon. Just to let you know, we are undergoing a re-branding very shortly and we will soon be trading under the name "The Gold Record Company". Apart from that, nothing will change and obviously all half price offers to previous customers can still be used as normal. Thanks again for your custom.
Great communication and excellent service
It was a birthday gift for my son and I asked for it to be dispatched ASAP which is exactly what they did, within minutes I was notified that it was being prioritised,
my son loved his gift thank you so much for your excellent service
3 March 2022
Reply from The Gold Record Company
Thank you Joy for that wonderful review and so glad he loved his disc.
Reply from The Gold Record Company
Thank you for that wonderful review Sue.
Overall review
Perfect communication between company and seller incase of any problems , top tier products along with great quality
12 February 2022
Reply from The Gold Record Company
Thanks for that great review Jeremi. I can only apologise again that your disc was damaged during shipping. I hope the replacement is now in pride of place on your wall.
Found staff very professional and…
Found staff very professional and polite , the item was delivered without delay ,, can pleased with my purchase
10 February 2022
Reply from The Gold Record Company
Thank you for that great review Trevor, so glad you were pleased with it.
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