The initial talk with Cheryl was helpful, clear and direct. She did not use pressure tactics and I was able to end the first phone call armed with all the necessary information to discuss it with my w... See more
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Getting life cover in place
Great and clear on phone really happy with the life insurance policy and Kel was great and explained all the benefits to me really well ..will be recommending your services to my mother in law and other family members ..really pleased with it and so pleased finally got round to getting covered..thanks for accepting me ....
I found Robbie very helpful and…
I found Robbie very helpful and knowledgeable explaining every step so that i understood each part of the process as he went through them,
Robbie explained fully all the benefits to me which helped me to make up my mind there and then that this was the right policy for me.
Lauren who set up my policy was…
Lauren who set up my policy was excellent and the process was smooth and quick very pleasant to speak with cheers
Very friendly and informative
Nick who I spoke to was such a nice…
Nick who I spoke to was such a nice understanding caring person and made me feel at ease and was very patient with all my questions. Made it so easy explaining everything as he went along and didn’t mind repeating it
Satisfied customer
The young man that spoke to me was very polite and curtious he explained everything very clearly.
Straight forward and easy explanation…
Straight forward and easy explanation of my policy,no jargon easy and quick process.
Liz was very helpful and professional…
Liz was very helpful and professional throughout.
The man Sam was very good and explained…
The man Sam was very good and explained things .very helpful
My choice no pressure
Everything was explained. I didn’t feel pressured. I spoke with a person called Alistair who was very understanding of my reasons for wanting this cover.
The lady who i spoke to was very good…
The lady who i spoke to was very good and plight and took her time with me thank you
Insurance policy.
Unfortunately I have forgotten the persons name I dealt with, I think it was Jack. My memory isn’t so good with names. However, he was very friendly, polite, & not pushy. He explained everything fully so that I understood. He even spent time to chat.
Very pleasant experience
Very pleasant experience. Worried I be asked about my past medical history and premium’s high but no health questions.
Thanks Shane
Very helpful but have some questions…
Very helpful but have some questions about the fee when I know someone is getting the same deal but for 35 pound a month
It's so easy to choose British Seniors
The young man that i spoke to was a true gentleman and he helped me though it and made it sound so easy for me to make my mind up it was yous that I was going to choose to go with
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