Brittany Ferries Reviews 64

Je pensais qu'en réservant une cabine, je profiterais de la traversée et me reposerais en mer pendant la journée.

Nous sommes partis de Bilbao pour le port de Rosslaire en Irlande à 18h. Le lendemain matin, à 8h, ils ont commencé à percer juste à côté de ma cabine. Le bruit était insupportable ; pourquoi faire ça pendant que les gens se reposent ? J'espérais bien dormir pendant cette journée en mer. Tout a été gâché. Au bout de deux heures, c'était devenu insupportable. Je suis allée à la réception pour me plaindre. On m'a dit que ça allait s'arrêter, mais ça a continué pendant une heure ! C'est une blague ?

Après la traversée, j'ai envoyé une réclamation à Brittany Ferries sur Instagram. Ils m'ont renvoyée vers le service client par e-mail. Ce que j'ai fait. Et quelle réponse ? Le bruit en mer est inévitable. Pourtant, je leur avais envoyé une vidéo de l'homme qui faisait tout ce bruit, ce qu'il n'aurait jamais dû faire. Je veux être remboursée. Je vais porter l'affaire devant une association de consommateurs.

J'ai 204 000 abonnés sur ma chaîne YouTube Panorama Travel. Je ferai quelques vidéos pour vous montrer comment la situation évolue.

Brittany Ferries est une compagnie répugnante. Ils se moquent des gens et refusent d'assumer leurs responsabilités.

And in English

I believed if you book a cabin you are going to enjoy sailing and rest during the day at sea.
We departed from Bilbao to Ireland Rosslaire port at 6pm. Next morning at 8am they started drilling right next to my cabin. The noise was terrible, why you need to do it while people having a rest. I had been looking for a long sleep on the day at sea. It was ruined. After 2 hours it became unbareble. I went to reception to complain. They said that it would stop now, but they did not stop for another hour! Are you seriuos?
After sailing I send a complaint to Brittany Ferries instagram, they ping pong me to customer support email. So I did. And what response I got? The noise at sea is inevitable. Even thou I had sent them video of the man going all the noise which he shouldnt had done in first place. I want my money back. I am going to continue excalate the case to consumers right board.

I have 204.000 followers on youtube Panorama Travel. I will make few videos about how this situation is developing.
Brittany Ferries is a disgusting company. All they do is pingpong people and dont take responsibility for their mistakes.

Transporting vulnerable calves across long distances is not something I want to support as a customer

Transporting vulnerable calves across long distances is not something I want to support as a customer.

I had a booking for a crossing from Portsmouth to Caen on 21st February at 15.00. That crossing did not appear on the updates; i found it weird, so I called their office in UK AND in France. they all said that the crossing was maintained and today at 10, I got a message to say the crossing had been cancelled, just at the last minute ! I had to rearrange my booking for the night ferry at 23.00. And pay a supplement of 137 euros which they said will be refunded; But I also have to buy a train ticket and taxi, which I would not have to buy for the 15.00 crossing. This company has absolutely no respect and care for their customers. Their fares are ridiculously high (and higher and higher) for a minimal service; Of course as they have a monopole, we have to use them. I feel gutted. We are hostages as we can't do anything !

Hundreds of people at the St Malo terminal, most having travelled many hours to get there - with no toilet! Stunning, and probably illegal. There will certainly have been functioning toilets in the building, but only for staff. Along with an extortionate car-park (€17 for 21 minutes) and rocketing foot-passenger fares, I suspect they will lose a lot of customers to EasyJet now there is a choice.

Travelled to France and back last week (31st May - 6th June 2025). The journey overall was good, the new ships ( St Malo & Santona) are nice and modern. However, as we have experienced before, the food choices are very limited for vegetarians and children. In addition, the queue at Le Jardín and Le Litterol were enormous. Be aware, if you're travelling with young children and are vegetarian, pack a sandwich!

Booking was reasonably straightforward except that there were changes in the price of certain sailings that made hotel bookings more difficult than they should have been.

Ruby was amazing and sorted a whole holiday for us

This relates to the reservations and land customer service and not onboard.

My second booking with Brittany Ferries and the second very inconvenient rescheduling.

I booked an early bird fare, five months in advance, Rosslare to Cherbourg to arrive in daylight as I have a long onward car drive. When they rescheduled, the offer was a refund or another date if the new times did not suit. I found that they have a sailing from Cork the next day, which suited better, which actually cost €13 less, so I asked reservations to change it for me. They agreed, but, but despite the lower fare, they refused to refund me the €13 difference. If I cancelled the booking, I could get a full refund and book the Cork leg myself, saving the €13! It took 4 days before reservations cancelled the Rosslare leg, by which time, the Cork fare had increased by €40. After several emails and telephone calls, they eventually gave me the sailing at the original fare, but not the €13 refund. I asked for a free gesture such as some meal vouchers or a cabin upgrade to make up for the inconvenience and extra petrol expense and this was flatly refused.
The website says the Salamanca ships offers a “cooked ENGLISH breakfast”, on a France-Ireland sailing, however as the ship arrives at 6AM, the restaurant is not open!

Now, two weeks before travelling, I discovered the price of the outbound sailing and cabin have dropped by €71. I wrote to Brittany's customer services for Ireland-France, based in England! They have a 28 WORKING DAY response time, presumably due to a massive amount of complaints. After a long wait, I received a partial response and a flat refusal of any refund,or gesture. The attitude and lack of any willingness to help or retain customer goodwill from senior agent Charlotte Murray was despicable. She is a disgrace to her profession. She hid behind the company’s terms and conditions and simply did not care about the customer. While Brittany Ferries prices are good, I am very reluctant to trust them again as their land based customer service is terrible. Perhaps the ships and crew will be better.
**********************************************
Cela concerne les réservations et le service client terrestre et non à bord.

Ma deuxième réservation avec Brittany Ferries et la deuxième reprogrammation très gênante.

J'ai réservé un tarif préférentiel, cinq mois à l'avance, de Rosslare à Cherbourg pour arriver de jour car j'ai un long trajet en voiture. Lorsqu'ils ont reprogrammé, l'offre était un remboursement ou une autre date si les nouveaux horaires ne convenaient pas. J'ai découvert qu'ils avaient un départ de Cork le lendemain, ce qui convenait mieux et qui coûtait en réalité 13 € de moins, j'ai donc demandé aux réservations de le changer pour moi. Ils ont accepté, mais malgré le tarif inférieur, ils ont refusé de me rembourser la différence de 13 €. Si j'annulais la réservation, je pourrais obtenir un remboursement complet et réserver moi-même l'étape de Cork, économisant ainsi 13 € ! Il a fallu 4 jours avant que les réservations annulent le trajet de Rosslare, date à laquelle le tarif de Cork avait augmenté de 40 €. Après plusieurs emails et appels téléphoniques, ils m'ont finalement accordé la navigation au tarif initial, mais pas le remboursement de 13 €. J'ai demandé un geste gratuit comme des tickets repas ou un surclassement de cabine pour compenser le désagrément et les frais d'essence supplémentaires et cela a été catégoriquement refusé.
Le site Internet indique que les navires Salamanca proposent un « petit-déjeuner anglais cuisiné », lors d'une traversée France-Irlande, mais comme le navire arrive à 6 heures du matin, le restaurant n'est pas ouvert !

Aujourd'hui, deux semaines avant le voyage, j'ai découvert que le prix du trajet aller et de la cabine avait baissé de 71 €. J'ai écrit au service client de Bretagne pour l'Irlande-France, basé en Angleterre ! Ils disposent d'un délai de réponse de 28 JOURS OUVRABLES, probablement en raison du nombre massif de plaintes. Après une longue attente, j'ai reçu une réponse partielle et un refus catégorique de tout remboursement, ou geste. L'attitude et le manque de volonté d'aider ou de conserver la bonne volonté des clients de la part de l'agent principal Charlotte Murray étaient méprisables. Elle est une honte pour sa profession. Elle se cachait derrière les conditions générales de l’entreprise et ne se souciait tout simplement pas du client. Bien que les prix de Brittany Ferries soient bons, je suis très réticent à leur faire à nouveau confiance car leur service client terrestre est épouvantable. Peut-être que les navires et l'équipage seront meilleurs.

What an absolute shambles again. It’s Sunday evening and we’re trying to check in. Can’t move for school children sitting on the floor, can’t check in because all the desks are dealing with teachers who have about 60 passports to get through. When are you going to actually offer decent service to your regular travellers? We use your service every weekend and we’re still treated like cattle.

Great boat efficient service and super cocktails! 👏🏼👏🏼👏🏼

Hi
I wish to complain about the outrageaous state of my cabin. On arrival I noticed how disgusting and filthy it was. Dust everywhere, pubic hair left in the cabin and a dirty bathroom; Clearly this cabin has not been cleaned to a high standard and this is a real shame. Considering the price I paid for this I am due to receive a proper cleaned and spotless room. I took pictures so I send them to you to make you a proper idea of what I encountered. I stayed in cheaper hotels with impeccable cleanliness compared to you. Surely I am expecting a gesture from you

Best Regards