Britway Airport Transfer Ltd Reviews 

152
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally friendly, polite, and helpful during every trip, making passengers feel completely at ease. People frequently note that vehicles are clean, modern, and very comfortable, ensuring smooth, safe, and relaxing journeys from start to finish. Travelers appreciate the punctual arrivals and the professional attitude shown by drivers who easily handle luggage and navigation. Some reviewers were not happy with communication gaps, mentioning frustrating last-minute driver delays and unexpected booking confirmation issues that caused stress. Consumers experienced difficulties when trying to get timely updates before their scheduled rides.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting that drivers were punctual, polite,... See more

Service

People report positive experiences with service, highlighting reliable drivers, clean vehicles, and smooth... See more

Location

Consumers find location satisfaction high, noting that hotels were conveniently situated close to the sights... See more

Delivery service

Reviewers express mixed feelings about delivery service, with many consumers praising punctual, courteous... See more

Booking process

Customers consistently note ambiguous experiences with booking process, as some reviewers found the online... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very friendly, helpful and kind. Mustafa helped me with my bags from the terminal and walked to the car ! Chatty and made me feel comfortable and at ease. Would highly recommend to anyone who wants a... See more

Rated 5 out of 5 stars

I called Britway Airport Transfer at short notice for a lift to the airport. Mustafa drove me from Colchester to Heathrow. Mustafa was on time and helped me with my bags. Really friendly guy... See more

Rated 5 out of 5 stars

Excellent Service First time using Britway Airport Transfers, and we couldn’t have been happier. Our driver, Harry, met us at Gatwick with a name sign with our name and drove us comfortably to... See more

Rated 5 out of 5 stars

Communication between us and the driver was great. Mustafa contacted us shortly after we exited the airplane and kept in contact as we went thru immigration, arranging our pickup location. He was very... See more


Company details

  1. Taxi service
  2. also in
  3. Airport shuttle service
  4. Limousine service
  5. Minibus taxi service
  6. Transportation service

Written by the company

Britway Airport Transfer Ltd specialises in transporting individuals and groups to and from the airport with years of experience. We provide bespoke door to door service, guaranteeing you a stress free travel. We provide door to door service, so let us take the stress of worrying for your luggage and getting you to the airport or anywhere in the UK on time. On arriving back in the UK, one of our vehicles will be ready waiting for you before you even clear customs. We will take your Flight Details and monitor the flight’s arrival time so you would not need to pay any extra due to flight delays. Our team of drivers are trained to provide our clients with the best service and a variety of needs as customer satisfaction is our highest priority. We have a dedicated customer service team tailor-made to meet your need. They will be aware of your flight schedule and have your contact number in hand, so you have the surety that we will always stay in contact with you, every step of the way. Whether you are a small or large group we will always take into account the number of passengers and luggage to provide the appropriate sized vehicle. Book with us and let us take the stress out of your travels.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

152 reviews

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4.3

All reviews

(152)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good service

Reliable service, driver easily contactable, very helpful and able to accommodate earlier collection than initially planned. Very good experience.

4 February 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, my driver Charlie arrived in plenty of time and ensured my journey was smooth and trouble free. Would recommend, 5 star

14 November 2022
Unprompted review
Rated 1 out of 5 stars

All family with kids arrived at Gatwick…

All family with kids arrived at Gatwick Airport at 22:30 and nobody was there to pick us up at the agreed place and time. Driver did not pick up the mobile phone for a while. After several minutes, driver said he was “only” 15 mins away. 20 mins later he said he was 15 mins away.

30 October 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic service door to door

Fantastic service door to door, driver Anu (Anuk911) couldn’t do enough for me. The vehicle was spotless and meant I could just sit back and relax after a long flight. To top it all I left my phone in his car and I only noticed after he had dropped me off. I rang the phone and he turned around and brought it back to me. Top man. Highly recommended.

21 October 2022
Unprompted review
Rated 5 out of 5 stars

Reliable & great communication

I booked a round trip heathrow- oxford a few weeks in advance -- the company was very clear with their communication at every stage, including the day of pickup (the driver made sure to text me his location etc so there was no confusion or worry). Very reliable!

18 October 2022
Unprompted review
Rated 5 out of 5 stars

Siva

Siva! Very great service today!!! Thank you!!!

16 October 2022
Unprompted review
Rated 5 out of 5 stars

Britway airport… Diva

My wife and I used Britway airport transfer company on Sunday, October 9, 2022 to travel from the Southampton cruise port to Heathrow airport. Our experience was excellent. Our driver, Siva, Was very pleasant and efficient. He also had great insight into the appropriate amount of communication to keep us comfortable. We would definitely plan to use this company in the future especially if we have Siva as our driver.
Sincerely, Kevin and Sharon Ruggles

9 October 2022
Unprompted review
Rated 5 out of 5 stars

I searched online and found this…

I searched online and found this company. Booking was easy and communication was excellent. They sent me a photograph of the driver so I would recognise him. The driver was punctual, helpful and polite. I have no hesitation in recommending this company.

3 October 2022
Unprompted review
Rated 3 out of 5 stars

Good driver system needs to be fixed though

We hired for trip from Heathrow to London hotel, was supposed to be picked up but an hour after we arrived, no show, had to call multiple times, the driver Raj had not been given our correct phone number, then took us to wrong hotel as his information said wrong but, finally on way back to Heathrow one week later, they got it right and we had good driver, Charlie and he was very kind, efficient and on time. They need to fix their system as to phone numbers and arriving on time.

1 October 2022
Unprompted review
Rated 5 out of 5 stars

Very satisfied with the service

Very satisfied with the service. Driver polite, on time, they kept us informed of our booking, told us when he was on his way to the pick up. Hassle free - would use them again. Well done, and thank you!

31 August 2022
Unprompted review
Rated 2 out of 5 stars

Booked Britway for an Airport transfer…

Booked Britway for an Airport transfer to our Hotel and a return trip back to the airport in London. The first trip went well, but they Cancelled our return to the airport within 12 hours of a 4am pickup time. Leaving us to flag down a London Cab.

28 July 2022
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service! Can’t recommend highly enough. Anu was my driver and it was such a pleasure to spend the 2 hour drive chatting with him, despite the long flight to get to Heathrow. He made the journey enjoyable.

3 July 2022
Unprompted review
Rated 1 out of 5 stars

Absolutely diabolical.

Really don’t know where to start, booked an executive 6 seater ‘to travel to an event in style’ first transfer we had a vw 5 seater. Asked for a car seat for my 2 year old it wasn’t fitted properly and driver didn’t know how to, so at 3 in the morning fumbling around trying to make it safe for my child! The vehicle was not as described and car seat dangerous, i was assured the return journey this would be rectified I was reassured it would be, while I was on my holiday they messed me around changing vehicles over and over, I asked for confirmation before I flew; all seemed to be correct and while if was in the air unable to do anything they changed it all again; driver was supposed to pick us up at 4pm, he wasn’t there he was then a further half an hour late after we came out at 4.15pm, when he arrives, no car seat for my 2 year old! Shambles, I alerted Britway and they haven’t even apologised! To top it off the driver didn’t seem fit to be driving swerving all over the road, most stressful start and end to my holiday! Now they ignore my emails and messages. These reviews must be family and friends I can’t see how they get 5 stars!

13 June 2022
Unprompted review

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