Broadbent & Co Reviews 

1,519
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

After being very unsure about the whole process, it was actually very easy and quick to book an appointment. Very quick turn around from filling out the initial for to the actual appointment itself, m... See more

Company replied

Rated 5 out of 5 stars

Broadbent & Co have done everyone of my needs assessments since 2012. Andy is so friendly, understanding and really knows his stuff. He has lots of experience and genuinely cares about the needs of th... See more

Rated 5 out of 5 stars

Ben was an absolutely spectacular assessor, he really took the time to get to know me and how my brain works in regards to my ADHD, mental health, and learning style. He was friendly and incredibly ea... See more

Company replied

Rated 5 out of 5 stars

The communication was excellent. Initial contact via website was quickly followed up. Emails and phone calls were quickly exchanged and a date for a phone aessessment made. The assessment was a great... See more

Company replied

Company details

  1. University

Information provided by various external sources

Broadbent & Co was set up in 1996 by Steven and Elizabeth Broadbent. Steve was the Chair of the National Network for Access Centres until 2013 and so very much involved in DSA developments at a national level. Their ethos was simple, the belief that "everyone must be seen and treated as an individual with their own individual needs. These needs must be identified in order for them to realise their own potential in education, employment and for life". In May 2018, Steve very sadly passed away. His son, Andrew, continues to follow in his footsteps and is the CEO of Broadbent Assist Ltd, Director alongside Elizabeth Broadbent, and he is also an active Needs Assessor.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

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4.7

All reviews

(1,519)

1 review in the last 12 months

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Rated 5 out of 5 stars

Easy to organise

Easy to organise, polite and friendly staff that are also easy to talk to.

30 June 2023
Unprompted review
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Reply from Broadbent & Co

Thank you for taking time to submit feedback Yvonne, this is greatly appreciated.

Rated 4 out of 5 stars

Ben was lovely and helped me loads with…

Ben was lovely and helped me loads with things I didn’t even think of also. Only problem is the length of time I wasn’t prepared for but ran smoothly and passed quite quickly.

17 August 2023
Unprompted review
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Reply from Broadbent & Co

Thank you for taking time to submit feedback Michelle, this is greatly appreciated.

Rated 5 out of 5 stars

Study need’s assessment over zoom

Very comfortable environment even over zoom, wasn’t serious which I was worried about, extremely helpful jn how to approach my study needs

16 August 2023
Unprompted review
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Reply from Broadbent & Co

Thank you for taking time to submit feedback Lauren, this is greatly appreciated.

Rated 5 out of 5 stars

Really nice people

Really nice people, very easy to talk to, understood what I needed and made lots of helpful suggestions.

5 June 2023
Unprompted review
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Reply from Broadbent & Co

Thank you for your feedback and for taking time to submit this. It is greatly appreciated.

Rated 5 out of 5 stars

Bev explained what service she was…

Bev explained what service she was providing and was helpful, signposting me to gain additional support.
Bev explained everything and went back over anything I did not understand the first time.
Bev gave clear instructions and did not move on until I understood the last instruction.

11 August 2023
Unprompted review
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Reply from Broadbent & Co

Thank you for your feedback Julie and for taking time to submit this. It is greatly appreciated.

Rated 5 out of 5 stars

Very helpful

Very helpful people who assured me when I was feeling anxious around the process. There was no messing around and was quick to get things sorted without hassle.

22 June 2023
Unprompted review
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Reply from Broadbent & Co

Thank you for your feedback Charlie and for taking time to submit this. It is greatly appreciated.

Rated 5 out of 5 stars

For my appointment I had Steve who was…

For my appointment I had Steve who was very easy to get on with and helpful for making suggestions. My report came back very quickly, it was very easy to book and apply for the appointment with a lot of flexibility. The appointments are quite long as they are detailed however time passed quickly.

21 June 2023
Unprompted review
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Reply from Broadbent & Co

Thank you for your feedback Emily and for taking time to submit this. It is greatly appreciated.

Rated 5 out of 5 stars

Excellent service

Staff were friendly and helpful and provided useful advice about the application process.

9 August 2023
Unprompted review
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Reply from Broadbent & Co

Thank you for your feedback Rebecca and for taking time to submit this. It is greatly appreciated.

Rated 5 out of 5 stars

They are very accommodating

They are very accommodating, friendly and listens patiently.

15 June 2023
Unprompted review
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Reply from Broadbent & Co

Thank you for your feedback Armie and for taking time to submit this. It is greatly appreciated.

Rated 5 out of 5 stars

ADHD DSA

Helen was so lovely to speak to, thank you very much!

26 May 2023
Unprompted review
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Reply from Broadbent & Co

Thank you for your feedback Ella and for taking time to submit this. It is greatly appreciated.

Rated 5 out of 5 stars

Friendly and very helpful!

From the start of the process this company has been friendly, approachable and extremely helpful! The appointment was made easily and the actual assessment really helped identify what assistance would be best! Highly recommend!!!

2 August 2023
Unprompted review
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Reply from Broadbent & Co

Thank you for your feedback Lizzie and for taking time to submit this. It is greatly appreciated.

Rated 5 out of 5 stars

Amazing assessor, couldn't be happier

Ben was an absolutely spectacular assessor, he really took the time to get to know me and how my brain works in regards to my ADHD, mental health, and learning style. He was friendly and incredibly easy to talk to. He explained all of the resources clearly and I'm confident in the support I'm going to receive in the coming academic year and how it will improve my access to study. Thank you very much!

31 July 2023
Unprompted review
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Reply from Broadbent & Co

Thank you for your feedback Lauren and for taking time to submit this. It is greatly appreciated.

Rated 5 out of 5 stars

Ben was brilliant at exploring all…

Ben was brilliant at exploring all needs in different situations and really understanding what would be relevant and of support. He made it simple to understand and raised subjects not even considered. Highly recommend using this assessment centre.

26 July 2023
Unprompted review
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Reply from Broadbent & Co

Thank you for your feedback Alison and for taking time to submit this. It is greatly appreciated.

Rated 5 out of 5 stars

Ben was extremely kind and helpful with…

Ben was extremely kind and helpful with everything. He assured me I had nothing to worry about, and I had a lot of stress and worries coming into the assessment. The session was casual and relaxed and put my mind at ease with a lot of the process.

25 July 2023
Unprompted review
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Reply from Broadbent & Co

Thank you for your feedback Sophia and for taking time to submit this. It is greatly appreciated.

Rated 5 out of 5 stars

Very friendly assessor

Very friendly assessor who explained everything clearly. The assessment was efficient and easy to understand.

21 July 2023
Unprompted review
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Reply from Broadbent & Co

Thank you for your feedback Maisie and for taking time to submit this. It is greatly appreciated.

Rated 5 out of 5 stars

Great experience

I had my needs assessment yesterday and after scheduling it in I was quite nervous. If you've booked yourself in with Broadbent & Co there's no need to be nervous! I got an assessor called Ben and he was very helpful and polite and easy to talk to. He was also very thorough and his questions brought up things I wouldn't have thought of otherwise.

19 July 2023
Unprompted review
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Reply from Broadbent & Co

Thank you for your feedback Heather and for taking time to submit this. It is greatly appreciated.

Rated 5 out of 5 stars

I can't recommend it enough!

I felt extremely comfortable in the company of my assessor Ben. He was thorough, helpful, and easy to talk to. In addition to understanding my disabilities and providing me with all the assistance I needed, he was knowledgeable, sympathetic, and understanding of my situation. Ben made my assessment enjoyable rather than gruelling - it felt like chatting with a friend rather than a formal assessment. I didn't realise how much help and support was out there. It was also a very quick procedure, which is different from endless waiting lists elsewhere! It took less than a month from the time I sent my first email to the time my assessment was completed. The service was very professional and easy to use.

17 July 2023
Unprompted review
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Reply from Broadbent & Co

Thank you for your feedback Zoe and for taking time to submit this. It is greatly appreciated.

Rated 5 out of 5 stars

Friendly and approachable

Friendly and approachable. Very helpful and understanding.

14 June 2023
Unprompted review
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Reply from Broadbent & Co

Thank you for your feedback Kiwi and for taking time to submit this. It is greatly appreciated.

Rated 5 out of 5 stars

Extremely friendly and patient staff

Extremely friendly and patient staff. They had me booked in quickly even with my busy schedule and when I needed to get in touch again 6 months after my review they sorted my query within days

11 November 2022
Unprompted review
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Reply from Broadbent & Co

Thank you for your feedback Barnaby and for taking time to submit this. It is greatly appreciated.

Rated 5 out of 5 stars

My DSA experience with Sue

The person that carry out my assignment, made it easy for me to talk to her she let me feel comfortable and she reasure me that everything is going to be okay. Talking her let me feel as I was talking to my friend even though I don't know her, she was helpful and very considerate thank you for making my assignment easy and straight forward.

2 June 2023
Unprompted review
Broadbent & Co logo

Reply from Broadbent & Co

Thank you for your feedback Barbara and for taking time to submit this. It is greatly appreciated.

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