Broadmoor RV SuperStore Inc. Reviews 

844
TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

Broadmoor employees are so friendly and helpful when purchasing; afterwards not so much. General Manager Travis Blake sent a letter to contact him if unhappy about anything. Won't return phone calls... See more

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Rated 3 out of 5 stars

sales man and financial employees where great. condition of the jaco unit was poor. water leaks inside on front window, seat belt won't retract, heater does not work, none of the holding tanks show... See more

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Rated 5 out of 5 stars

We've now purchased 2 travel trailers from Broadmoor RV, even though we live in western Washington. They are always worth the drive, they offer far better service than the Jayco dealer near us, beat p... See more

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Rated 5 out of 5 stars

We were super pleased with the product, sales people (Chris), techs (Charles) and finance (John). Super nice people throughout the process - orientation was excellent. Only suggestion would be to make... See more

Company replied

Company details

  1. Recreation centre
  2. Hobby shop

Written by the company

In March 1997 Broadmoor RV was born. It started out with very humble beginnings next door to the Broadmoor Factory Outlet Mall. The Parts and Service Departments were run out of shipping containers and the sales office was run out of a rented space inside the mall. A few short weeks after Broadmoor RV's creation, disaster struck. Those native to the Tri-Cities know the destruction our windstorms can bring. The Easter Morning Storm of 1997 was one of those storms: destroying several tent trailers off the lot of a dealership just starting out. In its infancy Broadmoor RV was able to make 7 sales in its first month of business. That same year in August the dealership found its new and permanent home on two and one half acres across the street from where it all started. Two and one half acres grew over the years to 22+ acres; over nine times the size. The service department has become recognized nationally as one of the best available with over 50% of technicians being master certified. From 7 units sold a month it now sells close to 1600 annually. The lastest addition of 12 more service bays, a paint booth, collision center and expanded parts department encouraged the addition of SuperStore to the name. Broadmoor RV SuperStore has Super People, Super Service and Super Prices all in one place. Come in and let them prove it! Broadmoor RV is conveniently located near the areas of Richland, West Richland, Kennewick, Pasco and Walla Walla.


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3.7

Average

TrustScore 3.5 out of 5

844 reviews

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3.7

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Rated 5 out of 5 stars

Angel in sales was super

Angel in sales was super! Service department was great!

21 June 2021
Broadmoor RV SuperStore Inc. logo

Reply from Broadmoor RV SuperStore Inc.

We call her our Sales Angle for a reason. Glad your experience was pleasant and hassle free!

Rated 5 out of 5 stars

Everyone was so helpful and easy to…

Everyone was so helpful and easy to work with. No pressure for sales just honest explanations of the details of the RV and the coverage plans available. Fast easy service and the guys in the bays are patient and explain all you need to know to take the best care of your new RV.

20 June 2021
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Reply from Broadmoor RV SuperStore Inc.

That patience will continue even now that you are down the road. If you ever find yourself in a situation where you don't remember what you were told, or if something isn't just working quite right, please give us a call and someone will attempt to walk you through it. Enjoy the RV and happy camping!!

Rated 5 out of 5 stars

Happy Returning Customer

This was our second major purchase from Broadmoor RV, and also the second from Angel M. As with our first purchase, it was a great experience. Angel, Molly and Trent are exceptional representatives for the dealership; and, when we deal with them we always feel like we're their only customer. Our first purchase was a Jayco trailer, and this latest purchase a Coachman motorhome. We are very happy with our purchase, happy with what we received in trade for our trailer, and the great pricing on our new motorhome. When you know that you will be treated fairly, it saves a lot of time from having to shop around. Broadmoor RV is our go-to RV place.

19 June 2021
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Reply from Broadmoor RV SuperStore Inc.

RVing should always start easy and it sounds like transitioning from and trailer to a motor home was seamless and comfortable. I will make sure Angel. Molly and Trent hear your kind words!

Rated 5 out of 5 stars

Our first camper

From the first time my wife and I went to go look at trailers the Boradmoor team was extremely helpful and kind. We didnt know what we were looking for at first and the salesmen gave us a lot of useful information we used while shopping around at other places. A few months pass and we’ve been around town and surrounding areas looking for our perfect trailer. We found ourselves back at Broadmoor when the time came to pull the trigger, and just like when we were looking the salesmen were very helpful. Throughout the entire buying process up until we hooked up and drove off the lot we were very pleased with the experience!

19 June 2021
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Reply from Broadmoor RV SuperStore Inc.

Rest assured our obligation to you is not done. If you find any issues with your RV we will be here to walk you through the repair process. Thank you for the kind words and welcome to the Broadmoor RV family!

Rated 5 out of 5 stars

Very friendly and very easy to work…

Very friendly and very easy to work with. Walk through on new camper was great !

14 June 2021
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Reply from Broadmoor RV SuperStore Inc.

Making sure our guests are comfortable with the RV they choose is extremely important. It sounds like all you questions were answered during your walk through. If not, please do not hesitate to call.

Rated 4 out of 5 stars

Good experience.

Upfront, knowledgeable, and friendly.

My only con would be pricing of items that could be added seem to be more expensive than other places.

14 June 2021
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Reply from Broadmoor RV SuperStore Inc.

Your honest review is welcomed. We hope you are able to enjoy your RV for years to come.

Rated 5 out of 5 stars

My husband and I walked into your…

My husband and I walked into your location, not knowing what to expect and was greeted very professional and was approached by a sales rep named Angel. She had a great smile and asked how she could help, we explained we were wanting an r.pod and told her of our concerns and took us out to see what she could do. We told her we saw advertised that they had an r.pod and without a song and dance she took us right to it. She was versed in the knowledge and was very helpful. We bought it on the spot ! She was very helpful working us through the finances and met our needs. Whatever we wanted she was right on to make sure we got it. No matter how big or small she gave us straight forward answers. Angel is for sure the sale rep that takes care of you and she has made our buying a wonderful experience. Thank you and would not hesitate to recommend your business and Angel.

14 June 2021
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Reply from Broadmoor RV SuperStore Inc.

What a great story! This is exactly what we want all of our guests to experience. Thank you for stating it so perfectly and for the glowing review. Rest assured that if you have questions in the future Angel and our staff will be here to help.

Rated 4 out of 5 stars

Pleased with the process from start to…

Pleased with the process from start to finish. From the knowledgeable sales, financing, and finally to the walkthrough at the end. All of our questions were answered in a thorough manner and everyone took the time to go above and beyond. We asked a lot of questions and they were all answered which is exceptional in comparison to our other experiences. Keep up the good work everyone.

2 June 2021
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Reply from Broadmoor RV SuperStore Inc.

Happy Campers is our goal and it sounds like we met it! If you find that you have additional questions at some point please do not hesitate to call us. Often we can rectify a situation over the phone and/or Facetime!!

Rated 5 out of 5 stars

Great service

Great service Chris was so helpful and explained everything. We are for sure happy campers!

31 May 2021
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Reply from Broadmoor RV SuperStore Inc.

The walk through is such an important step in making Guests feel comfortable with their new RV. Let us know if you need a reminder how something works or if yo just have an question.

Rated 5 out of 5 stars

Marta in Pasco

Marta was nice and professional from the very beginning.

31 May 2021
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Reply from Broadmoor RV SuperStore Inc.

She is our "Chair Person" of the board for sure. Keep her number handy if you ever have any questions she'll be there to help!

Rated 5 out of 5 stars

Very friendly staff

Very friendly staff. The sale went very smooth :-)

28 May 2021
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Reply from Broadmoor RV SuperStore Inc.

Hope you are out enjoying the new RV. Please do not hesitate to call if you ever have any questions.

Rated 4 out of 5 stars

Jayco Whitehawk 32RL

I recently purchased a Jayco Whitehawk 32RL from Broadmoor RV. I did a lot of research prior to my purchase and knew exactly what we wanted. We are very satisfied with our purchase and enjoy the unit . The only negative was during the walkthrough, I discovered that the front windshield was cracked. A new windshield has been ordered. Overall our experience has been positive.

25 May 2021
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Reply from Broadmoor RV SuperStore Inc.

Please don't let the cracked windshield prevent you from using your White Hawk until the new one arrives. We appreciate your understanding and are glad to hear that all other aspects of the purchase were enjoyable.

Rated 5 out of 5 stars

What an amazing seemless experience!!!

What an amazing seemless experience!!!

Our salesperson Angel was over the top with communication and service.

Chuck did our walk through, Molly financing....every one was over the top professional and so easy to deal with!

25 May 2021
Broadmoor RV SuperStore Inc. logo

Reply from Broadmoor RV SuperStore Inc.

Every purchase should be easy and we're glad yours was. Rest assured that the buying experience is only the first layer of what we have to offer you. If there are any questions you ever have just reach out to Angel and she'll do what she can to answer the question. Happy Camping!

Rated 5 out of 5 stars

Thank you Broadmoor RV for making our…

Thank you Broadmoor RV for making our purchase flawless. Your sales staff, finance staff and deliver staff are all tops.

24 May 2021
Broadmoor RV SuperStore Inc. logo

Reply from Broadmoor RV SuperStore Inc.

Top drawer means the good stuff and we hope that the experience you had during the purchasing process was the first of many top drawer experiences you will have in your RV.

Rated 4 out of 5 stars

Great experience

Super friendly staff very knowledgeable on our RV. Made the purchase process painless and seamless. Thanks to Brad and Molly for all the help

24 May 2021
Broadmoor RV SuperStore Inc. logo

Reply from Broadmoor RV SuperStore Inc.

Painless and seamless are two words we love to hear. The buying experience should be the first happy memory you make with your new RV!

Rated 5 out of 5 stars

An awesome experience

Everyone at Broadmoor RV Superstore was friendly and helpful. We chose a pre-owned trailer, and later decided it was too large for our needs. There were no issues transferring our deposit to a better fitting trailer. We are very happy with our new purchase. Nelly and Kyle were both very knowledgable and helpful and we never felt pressured. A very nice experience.

22 May 2021
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Reply from Broadmoor RV SuperStore Inc.

It would not have done us any good to make you keep an RV that didn't meet your needs so of course we would be willing to find you the perfect unit. I am so glad we had one that you are so happy with.

Rated 5 out of 5 stars

Excellent service

Chris ,John,Joe,Liz and Paul were all fantastic - and anyone else we encountered there . Everyone was very helpful and knowledgeable about their jobs and jumped right in to answer any questions we had or needed help with - great teamwork from them all . Thank you !!

18 May 2021
Broadmoor RV SuperStore Inc. logo

Reply from Broadmoor RV SuperStore Inc.

Family owned and operated since 1997 means that we work as a single unit to make sure our guests are getting the RV and help they want and need. We are here for you whenever you need us.

Rated 5 out of 5 stars

We love Broadmoor Rv!

Excellent service! We couldn’t be more happier with our brand new trailer. Thank you to everyone at the Broadmoor family!

18 May 2021
Broadmoor RV SuperStore Inc. logo

Reply from Broadmoor RV SuperStore Inc.

Remember that the service doesn't stop after the delivery. If yo ever have any questions do not hesitate to call your sales associate or our service department. Many times we can trouble shoot a situation over the phone!! Happy Camping!!

Rated 5 out of 5 stars
Broadmoor RV SuperStore Inc. logo

Reply from Broadmoor RV SuperStore Inc.

Our goal is to make each guest feel welcomed and listened to. I am glad that you found us friendly and that your purchase was a pleasant one!

Rated 5 out of 5 stars

Chris was easy to work with

Chris was easy to work with. I knew what I wanted and he helped me get it

11 May 2021
Broadmoor RV SuperStore Inc. logo

Reply from Broadmoor RV SuperStore Inc.

These are not the easiest of times to get exactly what you want and we are glad that Chris was able to make your purchase easy and meet your needs.

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