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Broadway.com Reviews 299

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TrustScore 4.5 out of 5

4.7

Event ticket seller
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user-friendly website, highlighting its ease of navigation and the straightforward booking process. Many appreciate the ability to view seats from a virtual perspective, which aids in making informed choices, and the quick delivery of tickets. The overall experience of purchasing tickets is frequently described as simple, efficient, and satisfying, making Broadway shows accessible to everyone. However, some customers also noted concerns regarding pricing, specifically the fees associated with ticket purchases, which they found to be significantly higher compared to direct venue purchases. A few people mentioned issues with ticket exchanges or cancellations, particularly in unforeseen circumstances, and some felt that the company's transparency regarding ticket availability and fees could be improved.

What people talk about most

User experience

Customers consistently note positive experiences with user experience. Reviewers frequently praise the ease... See more

Website

Clients share positive opinions on the website, often highlighting its user-friendly interface and ease of... See more

Price

People report ambiguous experiences with price. Many customers express frustration with high and outrageous... See more

Order

Reviewers express satisfaction with the ordering process, highlighting its ease and convenience. Many... See more

Booking process

Customers had positive experiences with the booking process. Many reviewers found it easy and quick to book... See more

Based on these reviews

Rated 5 out of 5 stars

The website is easy to navigate and makes sense. The theatre seats are easily navigated and selected. And the paying by credit card or whichever method you choose operates flawlessly. My tickets arriv... See more

Rated 5 out of 5 stars

I initially had a issue with Broadway.com, but customer service reached out personally to sort it out, and they went the extra mile to make sure my family and I have a great theater experience. Thank... See more

Rated 5 out of 5 stars

The entire process was easy, quick, and transparent. I love being able to see the approximate view from my seat location, and I liked being able to hover over the seats to check the pricing. Very easy... See more

Rated 5 out of 5 stars

Easy to use. Like the "seat view" feature and that Broadway.com now accepts Klarna so I can purchase tickets in advance and pay off as the day approaches. Makes Broadway tickets accessible to everyone... See more

Company details

  1. Event ticket seller
  2. New service
  3. Performing arts theatre

Written by the company

Broadway.com is the official destination for Broadway and Off-Broadway tickets. Explore shows, customer reviews, and our award-winning coverage to bring the full Broadway experience to your fingertips. With competitive pricing on every Broadway show and discounts available on select productions, we make it easier than ever to see the shows you love. From your first search to the final curtain, everything you need lives here.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

299 reviews

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Replied to 50% of negative reviews

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Rated 5 out of 5 stars

Great experience

Love this online booking experience—have booked tickets on this website for Harry Potter Cursed Child, and the tickets were delivered to my email promptly. Looking forward to MJ!

15 November 2025
Unprompted review

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