Broadway Auto Transport Reviews 

152
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being professional, communicative, and exceptionally helpful throughout the entire vehicle transport process from start to finish. Consumers note that vehicles are delivered safely on time, and the overall service remains smooth and reliable. Some reviewers were not happy with unexpected price increases, extra fees, and sudden requests for more money right before pickup. People also mentioned frustrating experiences regarding service issues and communication breakdowns about final costs. A few individuals felt that these sudden adjustments created unnecessary stress and financial complications during their move.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting exceptional communication, professionalism, and... See more

Service

People report positive experiences with service, highlighting consistent communication and well-organized... See more

Delivery service

Consumers find delivery service to be extremely positive, with everything going smoothly from the first call... See more

Price

Reviewers mention ambiguous feedback about price, reflecting widely contrasting experiences. Many customers... See more

Customer service

Customers had positive experiences with customer_service, noting that representatives were consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very fair quote right from the start. Landed this company after a fair amount of research. Easy to communicate and good business practices. Car picked up fast and arrived on time in perfect condition.... See more

Company replied

Rated 5 out of 5 stars

Adam at Broadway Auto Transport was awesome to work with. He made the whole process of moving my car from Minnesota to South Carolina feel super easy. He kept me in the loop the entire time, was easy... See more

Company replied

Rated 5 out of 5 stars

I have worked with Mike Brandon, his communication was excellent from day one. The sign up process was very simple, no hidden fees. I had to cancel my order due to an unforseen change in travel plan.... See more

Company replied

Rated 5 out of 5 stars

I’ve had the pleasure of working with Jim from Broadway Auto Transport, and I can honestly say he’s one of the best brokers out there. Communication is always clear and timely — no last-minute surpris... See more

Company replied


Company details

  1. Auto broker

Written by the company

Broadway Auto Transport is a top rated car transport management company, located in New York. As we have 10-year experience in the field of vehicle shipping sphere, we can provide a huge range of services like door to door car shipping, Open car transport, Enclosed auto transport, Motorcycle shipping across country, Express car shipping etc.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

152 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 42% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(152)

64 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I recently worked with Kevin Smith on a…

I recently worked with Kevin Smith on a transport from Texas to Illinois, moving a 2013 Nissan Sentra. The process was smooth from start to finish—Kevin provided clear details, quick communication, and ensured everything was ready on time. Pickup and delivery went without issues, and the customer was well-prepared thanks to his updates.

6 September 2025
Unprompted review
Rated 5 out of 5 stars

I truly appreciate working with Mark…

I truly appreciate working with Mark Collins. From the very beginning, he ensures everything is well-organized and communicates every detail clearly, which makes my job as a dispatcher far less stressful. He consistently demonstrates professionalism, respect, and reliability, qualities that are invaluable in this industry. Working with someone like Mark gives me confidence that each shipment will go smoothly from start to finish.

1 September 2025
Unprompted review
Rated 5 out of 5 stars

I recently shipped my 2009 Toyota…

I recently shipped my 2009 Toyota Tacoma Access Cab from Florida to Colorado, and the process went smoothly from start to finish. Communication was clear, the pickup and delivery were on time, and the truck arrived in the same condition it left. Professional service and fair pricing—I’d definitely recommend Kevin Smith and use again.

25 August 2025
Unprompted review
Rated 5 out of 5 stars

Working with Max Wayne

Working with Max Wayne has been an outstanding experience. As a dispatcher, communication and reliability are everything - and Max consistently delivers on both. He's responsive, transparent, and always ensures that everything is in order from pickup to delivery.

14 August 2025
Unprompted review
Rated 5 out of 5 stars

Driver picked up vehicle on time as per contract.

Driver picked up vehicle on time as promised. Vehicle was transported from Maryland to Texas. Only took 2 days as promised. Vehicle was Picked up Friday evening and was delivered Sunday evening. Delivery was prompt and Price was excellent . I highly recommend Broadway Auto Transport for your vehicle transportation needs and I will definitely use their service again. G Battle

9 August 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Worked with Kevin Smith at Broadway Auto Transport on a 2018 Audi Q5 from Cupertino, CA to Holly Springs, NC. Everything went smoothly-clear communication, accurate info, and prompt payment. Professional and easy to work with. Would gladly work with Kevin again in the future.

28 July 2025
Unprompted review
Rated 5 out of 5 stars

I shipped my 2012 Mercedes Benz…

I shipped my 2012 Mercedes Benz Sprinter 3500 170' from California to Washington and had a great experience. The process was smooth, the driver was professional, and my car arrived earlier than expected in perfect condition. Communication was excellent throughout. I’d definitely use this service again and highly recommend it to others.
Kevin Smith

26 July 2025
Unprompted review
Rated 5 out of 5 stars

Good review

I was nervous about shipping my car, but Kevin Smith made it so easy. He explained the steps, gave me updates, and my 2015 BMW 535i was delivered from Los Angeles to Michigan exactly as promised. Broadway Auto Transport is now my go-to for shipping vehicles. Thanks, James!

18 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent car shipping experience

I did a good bit of homework looking at various companies until I settled on Broadway Auto Transport. We worked with Mike Brandon and were very pleased. Our vehicle was shipped with zero issues and traveled almost 500 miles. Mike was very patient with me and answered all my questions as I wanted to document every fee and step of the process. They were slightly higher than other bids; however, I had the peace of mind that the quote was the final price and there were no surprise fees that I saw associated with other companies. If we ever buy another auto from across the country, I will certainly use this company and, Mike.

12 July 2025
Unprompted review
Rated 1 out of 5 stars

Beware

Beware. I agreed to a price and ship date for moving my car. They kept telling me that they are trying to find a driver. It's now the date that the car is supposed to ship and they are still telling me that or that they have found one, but it is several hundred more dollars then we agreed to. When I told them the date, I made it clear that I needed that date. Now they want more time (several days) or more money. No thanks. I'll be filing a claim with the DOT and declining the deposit charge with my credit card company. Mike I added my name so that everyone knows no to trust the quote you get.

10 July 2025
Unprompted review
Rated 5 out of 5 stars

AAA +++ Excellent service at a Fair price.

Charlie D. at Broadway Auto Transport (BAT) delivered on what he said they could do, on time, and with professionalism.
I was in a pinch and time crunch as another company had failed me. BAT jumped right in and found a solution for my transport at a fair price. I would absolutely recommend them, especially working with Charlie. His follow ups and promises were very much appreciated. They worked for me and I was left with a very good experience. Thanks again. Very satisfied customer.

14 June 2025
Unprompted review
Rated 5 out of 5 stars

James at Broadway Auto Transport is a…

James at Broadway Auto Transport is a true professional. Every job we’ve done with him has gone off without a hitch. He provides accurate information, stays in touch throughout the route, and makes sure the customer is ready on both ends. We look forward to working with him again in the future.

14 May 2025
Unprompted review
Rated 1 out of 5 stars

If you like a bait-and-switch

I was treated to the old bait-and-switch by Broadway Auto Transport. I booked them a month in advance for a cross-country move; they gave me a quote and demanded several-hundred-dollar deposit. Then, just ONE DAY before they were due to pick up my car, they told me there was a “driver shortage” and I was fortunate they could book a truck for $500 more than they’d quoted me. I said no thanks and asked for my deposit back. I never got it. Please stay far away from this dishonest, sleazy company.

24 May 2025
Unprompted review
Rated 5 out of 5 stars

Great service and up front pricing.

I just had my car shipped back after I sent it out to get wrapped . They did an outstanding job. Pickup and delivery were done professionally and on time. The price was reasonable. I’m have some more cars cars that need transported and plan to use this company again.

22 April 2025
Unprompted review
Rated 5 out of 5 stars

Car Shipping Made Easy!

Very smooth process to arrange shipping of my car in the Mid-Atlantic region. Bruce Kane quoted a good price, then kept me informed and updated as the car was picked up, transported and delivered. I will definitely recommend him to others and would use him again.

15 March 2025
Unprompted review
Rated 1 out of 5 stars

Poor Experience

The company gave one price quote during the call and another price quote a few days later. They were also inconsistent with times and dates of available pickup and significant delays with locating drivers to render services after receiving my deposit for the vehicle services. I had to travel back into town twice to meet them to pick up the vehicle. They took my deposit on 2/6 for pickup of the vehicle on 2/7. They didn't pick the car up until 2/22. The communication was poor and I was told a few different pick up times and dates. The service not only cost me an extra flight but also time away from work and hotel fees. Would not recommend.

6 February 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look